We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking

Star Parking Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was booted on 1/11/24 around 10AM I called for them to come remove boot while I waited inside I came back out and my car was towed. I then received a text my car was taken due to something that occurred without me knowing on 12/16/23 ! Justice which is the guy whos over Star parking services said I had to pay him $1650 in cash in order to even get the boots off of my car and to allow the tow yard to release my vehicle

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    0n December. 21st, There was an incident regarding parking. At my complex I pay for parking monthly, our property was taken over by new management who then imposed a new parking company on us. It was a total disaster with the transition the parking company started booting randoms cars. When I called them to get the boot off and tell them this is clearly a mistake, they refused to take tthe boot off my car even though I pay for parking. Once i stated they illegally booted me they then proceeded to tow my car because I "damaged" their boot, however I have pictures of the boot and no damage occured. They now want me to pay **** to get my car our of impounding when the issue was illegally booting my car from jump. I am filing civil cases against them.

  • Initial Complaint

    Date:08/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This boot company services my apartment complex and my car is registered there. My car was being repaired by my son and I emailed this company on 7/22 to notify them that my son was fixing my car and I was borrowing another vehicle and provided the plate number. 4 days later on 7/26 this company booted the loaner vehicle. This greatly inconvenienced me for several hours until my leasing office was able to get them to remove it. I had to find other transportation for the day. The company emailed several days later and lied stating I received a denial email on 7/22 because I didnt provide a work order. I asked for a screenshot of the sent email and was provided a screenshot of an email with a red x that clearly indicated it was not sent. I believe they are scammers and boot peoples vehicles illegally to get $75 dollars from them. There are constant complaints from the residents where I live from constant booting and we want this company to stop harassing us and interrupting our lives. I would like this company further investigated and evidence collected and for this company to be penalized

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/8/2023 my husband and I were improperly booted by Star Parking Services at our place of residence. This company was newly hired by our leasing office and began servicing our property on 07/01/23. We had valid parking decal and were parked in resident parking. When coming to remove the boot the associate said he was nothing he could do and we would have to pay $75 to have the boot removed and file a dispute. I filed the dispute and in addition sent photos to our leasing office and Star parking services. Star responded to the leasing office regarding our complaint saying the decal didnt appear to be real my husband had been living in the property since opening so our decal is a lot older than majority of the other residents. We provided the decal to the leasing manager who verified it was an official decal and met with Star Parking on 7/12/23 and advised us that Star parking would refund our $75 for the error. Star parking has not refunded or responded to our requests. Leading us to file this dispute. The property we live at is ****************** - ******************************************************************* Our leasing managers name is ******* ***** ************

  • Initial Complaint

    Date:04/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Company is a rip off working with Businesses to attain profit for people parked legally.The Workers are unprofessional, not trained and argumentative. They illegally put boots on my car for parking in handicap. My plac card was in the window. When the Guy arrived he said I put them on because there is no permit and you got to have it on the side or on the plate. This is a lie! My valid plac card is all the proof I needed. I asked him to wait so I can call the Police to run my tags showing they are registered as handicap and he refused to wait. He said to dispute it. He fast talked over me and was disrespectful trying to intimidate me. I was taken advantage of for $75 for parking legally in handicap. If this Company felt I was parked illegally they should have called the Police to have me fined under State Laws, not under their rules to rip people off. They have not responded to my dispute to refund my money.

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was booted in visitors parking area. There are no signs that indicating no parking in specific area where are I was parked. No yellow or red markings on the ground prohibiting parking. Transaction date March 4 2023 Tech/owner took longer than 1 hour to return and remove the boot.. Local law *************** requires company to remove boot within an hour. The is a predatory company. They do not answer dispute issues. Ticket information left on my car was not completed by booting agent. The email address on the receipt for payment isnt valid.

Star Parking Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.