Complaints

This profile includes complaints for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rollins, Inc.

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
• 

  Rollins, Inc.

  3816 Dekalb Technology Pkwy Atlanta, GA 30340-3604

  
• 

  Rollins, Inc.

  695 Lyle Cir Lawrenceville, GA 30045-4470

  
• 

  Rollins, Inc.

  1945 Old Candler Rd Gainesville, GA 30507-7223

  
• 

  Rollins, Inc.

  1007 Mansell Rd Ste E Roswell, GA 30076-4805

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a customer of theirs for a very long time. There have been some serious issues with some of their employees so Ive had to ask themnot to send them back and this last one took the icing to the cake literally where she was rudely interrupting a phone call that I on that was very important while I was asking her to do services that she was there to provide that I am paying for which havenot been fully completed so my money is now wasted, and I want a refund from that because they did not complete the services and they discontinued me as a client so I want arefund and also was walking up on me in a threatening manner when I turned my back to go in my house to take a very important call and when I asked her to have a supervisor call me and to leave my property. She just started to argue and fight with mein the street And this is already an unsafe neighborhood, and that couldve put me in potential ***** way for that happening and made me feel really scared and thats I went in my home and she came at me and nobody would come and view the video footage of the incident whatsoever And they sent me an email today. I dont know saying that they were terminating my services over this incident that they have no proof 00% at all of what happened all they have is what she said versus what I said, and would not come and look at this videofootage at all, and I want reimbursement for my money as well

  

  Business Response

  Date: 06/13/2025

  The *************** has reviewed *** ****** concerns with the local branch, the charges for ****** services were removed and the account has been cancelled. The manager sent the following communication to *** ****. 

  Dear *** ****,

  Due to recent events during ***** services, we as a team have decided it would be in the best interest to terminate our working relationship with you and cancel all services going forward. The reason for the termination of our contract is due to a series of verbal interactions at your home that have led to our team members feeling uncomfortable. This was a difficult decision to make and was carefully reviewed amongst our leadership team. We sincerely appreciate your business and wish you good luck in the future.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23460146
  
  I am rejecting this response because:
  I am rejecting this due to it, not being absolutely not true whatsoever in any way shape or form this was purely I believe retaliation in regards to a manager, the one of the regional managers because of his negligence and misbehavior and having to one time pay me back due to the comments that he made to me yesterday, and also him solidifying that he made it clear that one of the other reasons for discontinuing is because my preference for a female versus a male When thats for a safety reason which I dont have to divulge why, and that should not be held against me, but it is because according to him thats part of why you guys are choosing to discontinue as a client. Also, nobody has viewed this video footage yet and its completely inaccurate about what the other party had said so until you guys have seen this video footage. You dont even have all the facts and everybodys refusing to look at it. Ive tried to send it to ***** via email and text message. Its not going through properly And somebody needs to view this. You would totally see everything that I said was 100% true and then you would be like well. Maybe we shouldnt have done this to her well guess what now you can give me my money back for every service that youve been here for All of it including this month because my services were never rendered they were never completed nothing
  Sincerely,
  
  Autumn J

  

  Business Response

  Date: 06/13/2025

  We apologize for the inconvenience in this matter. The Region Manager contacted Autumn this morning to discuss her concerns, and he removed the balance from the **** services and issued a refund out of good faith to her for the *********** of $75.23. The refund was credited back to her credit card. Again, we apologize for any inconvenience in this matter. 

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/26/2024 I signed an agreement with ***** to provide pest control and mosquito services to our home. The title of the agreement is "RESIDENTIAL PEST CONTROL AND MOSQUITO SERVICE AGREEMENT" with an agreed upon initial payment of $250.45 and a monthly payment for the length of the contract of $91.99. The terms state the contract will auto renew unless specifically requesting the contract not to. December 20, 2024 I called ***** and requested my services to not be auto renewed. It was confirmed to me all services would end ***** 2025. On ***** 9, 2025 pest control services were completed, but no mosquito services were completed. I received notification these would be completed ***** 15, 2025. And then they were rescheduled to ***** 22, 2025. ***** has been paid $91.99 as of ***** 26, 2025. On May 23, 2025 I had received no notification of continuing services, but received a call from Orkin that they were running behind for the mosquito treatment. I explained we had cancelled the services and he told me he would check with the office. I received a call from the office about 10:26 am May 23, 2025. I was told the mosquito services were not cancelled. If I wanted to cancel i had to call in ***** 2025, any other time would not be honored. My request to cancel in December 2024 was documented but the person helping me retired and shouldn't have cancelled the contract upon request in December. If I wanted to cancel I was to pay $36.99 for additional services rendered. I was driving and stated I need to research further before making any payments. I have been disputing the charge via email at this point and have not gotten a consistent reason for why the charge applies. It did not apply during the active months in 2024. If ***** 2025 is the final month of the contract it should not apply now. I can no longer access my Orkin account.

  

  Business Response

  Date: 06/11/2025

  We apologize for the delay in this matter.  The Region Service Manager contacted Ms. ************ via email to address her concerns, below is the email to Ms. *********************** ************, I am reaching out regarding an issue you had with our Pontiac, ** location and would like to follow up with you to ensure satisfactory resolution for you. Based on the information I received it appears we dropped the ball back in December regarding a cancellation received in this office, unfortunately we compounded this error with a lack of internal communication regarding your account and caused an unnecessary balance situation when the account was not properly closed on time per your request. I would like to apologize on behalf of *****. Our local manager, ****, and I have reached out via phone and I wanted to also reach out via email to make you aware of the current status of the account. **** ensured the account was closed, per your request, and has removed any balances that were showing on the account potentially in error. I have included a screenshot of the account and the cancelled status for your confirmation and recordkeeping. If there is anything further, I can do for you involving this resolution please reach out via email or phone at ************ and I will be more than happy to assist you. Thank you for allowing ***** the opportunity to protect your home over the last year.

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ************

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20th, home team pest defense came to my house to do the first treatment against the mosquitoes , roaches and other insects. On May 22nd, I called the office to ask for another treatment due to the continued presence of mosquitoes and roaches. Their response was that I needed to let the chemicals work and I have to wait 7 days for them to come back and do another treatment. On June 4th, I called to cancel the service because I was not satisfied with the results. They informed me that in order to cancel, I would have to pay a fee of $288.40, of which they had already taken $108 on 06/05/2025 from my credit card, as shown on their system without my authorization. On top of the $288 for the cancellation, I had already paid $136 on 5/19/2025 for the initial treatment. I was not made aware of any cancellation fees, nor does it state anywhere in the contract that there is a penalty/fee for early termination.

  

  Business Response

  Date: 06/09/2025

  We apologize for the inconvenience in this matter. The manager contacted Ms. ***** to resolve her concerns and tried to explain the contract and who it worked. Ms. ***** was not interested in keeping her service and wanted her account cancelled. The manager agreed to cancel her account and cleared the remaining balance. He explained there would be no refund for the services rendered. If Ms. ***** has any further questions; she may contact us at ************.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23432595
  
  I am rejecting this response because:I disagree with the business response because I would like to be refunded for the unauthorized amount of $108.96 that was charged to my card on 6/5/2025. When I signed up for the service, I paid the first installment of $136.03 on 5/19/2025 and the next installment wouldnt have been charged until 6/19/2025 (monthly installments). When I spoke to the company, they informed me that the $108.96 was going towards the cancellation fee, but I was never aware there was a cancellation fee, nor how much it was since it was never stated in the contract. Therefore, I would like that amount refunded since it was never authorized.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/17/2025

  The local branch has processed the refund for $108.96 Ms. ***** will receive the refund today. We apologize for the inconvenience and delay in the refund process.  ************ has any further questions she may contact us at ************.  

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a year contract with ***** for rodent control. After several months of service the Inspector **** made an appointment to inspect the property to do repairs for possible rodent entry. I was quoted a price of $2200 to close all of the spaces around the garage door and other spaces on the roof. I made it clear that the attic had been completely redone but my concern was the garage. I have just finished having all of my windows and doors re-glazed and painted. I thought this price was excessive and I did express that to ***** I asked **** if the repair crew would also paint the work done on the garage. While in our meeting he called and confirmed that they would also prime and paint the repairs. I thought that they would send a professional crew to do the work. The scheduled day of the work two guys show up without any idea of what to do. They did not know anything about the paint and their idea to close space on garage was to place a 2x4 board on the driveway surface of the garage. I told them that would not work because it is a garage. Do not do that. They did other repairs that **** and I had already confirmed had previously been done by another contract I have. It was unacceptable. I called **** and told him while the guys were here. After days the Supervisor made an appointment and I explained once again that the work that I contracted was not done. He sent me emails of work done and ask what I felt was fair price. I quoted $350 and It would cost me $1600 to $1800 plus to have the garage done correctly. No one followed up and now they have charged my account on file for $!950. No one answers my call and no one has followed up with acknowledgement that the work was not acceptable. I made it clear that I have a craftsman that can do the work and I know what the costs would be. This is not acceptable and I was not given the work that was contracted. The guys sent to my house were not professional. The supervisor agreed at meeting that work wasn't complete.

  

  Business Response

  Date: 06/10/2025

  We apologize for the experience Ms. ****** has received with Orkin as this is not up to our level of service, we strive for exceptional customer service.  The local ********************** has contacted Ms. ****** to resolve her concerns and refunded her money for $1,950.00 ************* has any further concerns, she may contact us at **************.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a problem with rodents. I contacted ***** and was assured they could solve my problem.I contracted them in Dec. with one hundred sixty six dollar downpayment and 50 + dollars a month contract. I received 0 satisfaction. Agent very professional and nice but nothing he did worked. With inside and outside traps he caught one mouse from Dec. to April. Agent can attest to this. I was losing my mind and rodents multiplying. I was buying other stuff as well that also cost me additional money with no results. I was desperate and going broke. My son came in one day and I was in tears. He took me to buy bait that in one week eradicated my problem. I got no satisfaction at all from *****. I want a full refund of my money. The agent was dumbfounded and did all he could but I got no satisfaction at all. They owe me my money back. They were professional and nice, so I dont want to bash them on social media or Yelp. However, I will if I do not get satisfaction. This was a difficult journey for me emotionally . I was patient through the process but NOTHING Orkin did produced results promised. I need a complete refund because they were totally ineffective.

  

  Business Response

  Date: 06/10/2025

  We apologize for the inconvenience in this matter. The manager contacted Ms. ******** to discuss her pest control concerns and the manager agreed to a refund, via check for $315.50 and $51.50 was credited back to her ***** The manager also ensured her that her account will not go to collection. Again, we apologize for any inconvenience in this matter and if Ms. ******** has any further questions, she may contact us at ************.

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently financed termite protection services totaling over $4,400 through Rollins ******************. Shortly afterward, I received a promotional text from *****, the same company, offering what appears to be the same service for $995.Although I understand the promotion began after my purchase, I emailed ***** requesting a formal review and adjustment of my account due to the significant price difference. This situation raises concerns under established consumer protection guidelines:The ************************ (***) states that it is deceptive to charge significantly more for a service when lower prices are offered shortly thereafter, without disclosure (FTC Pricing Guidelines).The ********************************************************** prohibits unfair or misleading pricing practices and encourages consumers to report such concerns ***************************************************************** (****) also advises against practices that take advantage of a consumers lack of access to better offers or full cost disclosure (CFPB UDAAP Guidance).I am a loyal customer and was not informed of any pending promotions at the time of financing. Based on these facts, I emailed and respectfully requested that Orkin adjust my account to reflect the promotional price or that my balance be terminated. I also requested a response within 10 business days before I escalate this matter to the appropriate consumer protection agencies.

  

  Business Response

  Date: 06/12/2025

  We apologize for the inconvenience and miscommunication on the pricing on our part. The manager contacted Ms. ************** to resolve her concerns and explained the call center and branch pricing. The manager has agreed to give Ms. ******** ***** a $2,000.00 discount and she will pay the remainder of the balance to Rollins ******************. Again, we apologize for any inconvenience in this matter.  If Ms. ************** has any further concerns, we are happy to assist, and she may contact us at ************.

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose Orkin because I have an ongoing account with them, and I believe their long-standing reputation indicates they are a reliable choice. I signed a contract for termite services on May 17, 2025, with one of *****'s salespeople. He mentioned that I could sign up for an Orkin credit card, and I agreed to it and was approved.On May 28, *****, an Orkin exterminator came to treat my property for termites. The total charge was $1,771.00. I asked the exterminator not to charge the Orkin credit card I was approved for, as I decided to pay with a check instead.I regularly monitor the charges on my accounts and noticed that ***** had charged my credit card, which they have on file, an amount of $1,771.00. I called their customer service and spoke with a representative, who informed me that this charge was made in error. The exterminator responsible for processing my payment had called in sick and did not deliver the check. The representative assured me that the charge would be recalled.On May 29, 2025, I checked my account again and noticed another charge of $1,771.00 had been applied. This brings the total charges to $3,542.00, in addition to the check I had written. I need this issue resolved immediately.

  

  Business Response

  Date: 06/02/2025

  We apologize for the inconvenience in this matter. The Branch Manager contacted Ms. ******** and apologized for our mistake in charging her credit card twice.  The branch has credited the credit card, and the manager offered her three free services for the inconvenience. Again, we apologize for the inconvenience in this matter. If Ms. ******** has any further concerns, she may contact us at **************.

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a service report from ***** on 4/30/25. There were blatant falsifications on the report. 1st was that the "Customer was not available and how they tried knocking, ringing the doorbell, and calling me." I was in my house asleep. If they tried knocking or ringing my doorbell that would have ****** me awake. They did try calling me, but since the call came from an unrecognized # it went straight to voicemail; so I didn't know they had even been there until they've come and gone. 2. The report states, "Checked kitchen for any pest activity and treated as needed." How was that possible since the Tech didn't get entry into the house? That's a blatant falsification on the report. 3. "Performed an inspection of all areas. Treated the windows, doors, and *****." Also a lie, there's a wasps nest right outside my front door. Since the Tech apparently missed the wasp's nest right outside my front door now it's up to me to remove it? 4. "Had a Manager perform a quality inspection of your recent service." Is that also a lie? The Manager didn't notice the poor quality of service? Or didn't notice the discrepancies that I'm seeing? 5. When I had an opportunity to review the report (because now I am seeing ********* ants all around my house and I know that they like to chew wood) at first I sent an email to the branch that covers my area noting exactly what I am saying here and received no response. Tried calling the main # and left 2 voicemails, no response. Last ditch effort was to call the branch # left a Voicemail and again no response. On the report it states that the Tech's Time In was 9:38 AM and Time Out: 9:40 AM, so just 2 minutes was spent at my house, but I pay a monthly fee of $61. Going by the slop job done at my house I believe 2 minutes was accurate.

  

  Business Response

  Date: 06/03/2025

  We apologize for the inconvenience and experience Ms. ******* has received in this matter. The manager spoke with Ms. ******* to discuss her dissatisfaction regarding her April ******* and agreed to refund her $65.00 and cancel the account per her request. In the future if Ms. ******* ever has a need, we are hopeful she will give us another chance to prove our commitment to providing exceptional pest control *******s. Please contact us ************.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23389566
  
  I am rejecting this response because:

  Thank you for the refund, but had someone contacted me after viewing my email or responded to my Voicemail; Id feel differently. I think had I not contacted the BBB and other **************************** then I wouldve continued to be ignored and your hope was that Id just go away. During the conversation I got the impression that the Manager was eluding that I was Making a mountain out of a molehill. The Manager starts out with, you mentioned that he lied about knocking or something. ***. No (although it was a lie) was part of the fraudulent discrepancy further down the page. I was say well me not being available means there was no way he could have inspected and treated my kitchen as he says. Oh, he just checked the wrong box, Ill talk to him. Honestly, anyone can say that; the fact of the matter is as soon as he digitally signed that its fraud. Although its not stated specifically on the report, but any time youre signing an inspection report youre saying, To the best of my knowledge this report is true and accurate. Why else sign it? Also I said that theres no license # listed and because person that came out to my house isnt licensed and in training. OK, then further down it says, Had a Manager perform a quality inspection of your recent service, which the Manager said there wasnt a Manager present at the time of his inspection. Well, if he isnt licensed his work should be overseen by someone. Maybe not a Manager every single time, but he should be accompanied by at least someone thats fully licensed. I mean just like when a kid gets his or her learners permit, someone licensed should be in the car with them. Thats the whole point, you guide them; so it doesnt turn into a slap job like I received. And now you want to come back and make it right? I mean why should I now trust you to come back? A company that gave me a fraudulent report, ignored, and then spoken like Im making a big deal out of nothing. Its not nothing, its fraud. Talk to him, dont talk to him; I dont care. Its still fraud.
  
  Sincerely,
  
  **** Ann ***********

  

  Business Response

  Date: 06/10/2025

  We apologize for the delay, Ms. ********* concern has been escalated to the Division, and they are in the process of reviewing the concern. In the meantime, if Ms. ******* has any questions, she may contact us at ************.

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Date: 05/08/2025 Amount Charged: $138.56 I am writing to express my deep frustration and disappointment with the recent experience Ive had with HomeTeam, specifically regarding the unauthorized renewal of my pest control contract and the unacceptable customer service that followed.Earlier this year (January/February), I clearly requested that my quarterly contract not be renewed after the current term. This was confirmed in a phone conversation with your customer service representative. At that time, I reluctantly agreed to complete the existing term since the renewal had already occurred and no refund was offeredbut I made it explicitly clear that I did not want the contract to be renewed again. That request was acknowledged on the call.Despite this, the contract was renewed without my consent, and I was charged $138.56. The technician who visited on 05/08/2025 offered no indication that the service was part of a renewed contract, and no one asked for my approval. This is extremely misleading and unethical.When I contacted customer support to address this.I was told the renewal was based on a note from a representativeone I have no access to or knowledge ***** request to review call recordings (which would confirm my cancellation request) was denied.I was promised a callback from a manager, which never happened despite multiple follow-ups.The representatives I spoke with were dismissive, unhelpful, and, at times, outright rude.I feel completely misled and ignored. Its unacceptable that a company would operate with such a lack of transparency and disregard for a customers clearly stated intent. I trusted that my cancellation request would be honored. Instead, I am left dealing with an unauthorized charge and an evasive support team unwilling to resolve the issue.Immediate cancellation of any existing or future contract.This has been a frustrating and unacceptable experience. I expected better from HomeTeam.Sincerely,Shankara

  

  Business Response

  Date: 06/02/2025

  We apologize for the delay in this matter.  The manager contacted Mr. ********* to discuss his concerns and per his request canceled the account and agreed to refund the $138.56 back on his credit card.  Again, we apologize for the inconvenience in this matter. In the future if Mr. ********* ever has a need, we are hopeful he will give us another chance to provide excellent pest control service. He may email our corporate office at *************************************************** if we can be of service to you in the future.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** promised in fall 2024 to get rid of mice for one fixed price - or full refund. They mostly just sprayed for bugs and put a few traps out. When mice continued they finally said in April ********************* a lot more to rid house of ******* I asked for a refund - 4 times by phone - and secretary told me that the people who could approve that would call me. They have not.Mice are still here and I cancelled their service in April.I am a senior on fixed income and told them clearly that only wanted mice gone and they promised they would do that for a certain amount or refund. I need the money back.Thank you

  

  Business Response

  Date: 06/19/2025

  We apologize for the delay in this matter. Ms. ********** account was transferred to an Orkin Franchise location which has caused the delay. We apologize for the amount of time it has taken. The ************* reviewed the account and processed a refund for $248.70.  Please allow 10 days for mailing.  *************** has any further concerns, she may contact us at ************.

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********