Important information
- Customer Complaint:Advanced Pest Control located at 3945 - B Greenbriar Drive, Stafford, TX 77477 is a wholly owned subsidiary of Rollins, Inc. All complaints for this location are handled by the parent company. For information on Rollins, Inc. complaint handling history and rating, please click the following link:
Rollins, Inc. Report
Complaints
This profile includes complaints for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,017 total complaints in the last 3 years.
- 348 complaints closed in the last 12 months.
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Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacting Orkin due to millipede and silverfish issues. Tech came out to home to inspect and said our issue was due to mice in the attic. He further said it the mice in attic can cause issues with babies and/or any elderly in our home. He said only way to to get rid of this issue is to due a full decontamination and replace insulation with TAP pest control insulation. We agreed with exception that charge would be interest free as it was over $7,000. He said it would be interest free if paid in full within 48 months. We received our service contract/**** from Rollins (Orkin) that did not specify what was agreed upon (interest free). Rollins was contacted and said it was 18% interest. I then contacted the Orkin tech who told me, again, it was no interest and that he would have needed my check stub and social security number to charge us interest. I then contact Orkin ***** and spoke with branch manager. He informed me he would speak to supervisor to see about a resolution. I have been going back and forth when them for over 4 weeks and have not heard anything back despite my calls and texts.
Business Response
Date: 07/18/2022
The Region contacted ************************ to discuss their concerns and apologized for the experience she has received. The Region has removed $1,000.00 of the interest form their account and is addressing the communication issue with the local branch. Again we apologize for the inconvenience in this matter, if the Ms. ******** has any further concerns she may contact the Region directly at ************.Initial Complaint
Date:07/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hired orkin to get rid of roaches a year later i still have roaches they have been taken ***** dollars out my account for about 7 months i paid 160 up front why are you taking ***** dollars a month they was coming every other month when i called about 6 months complaining i still see roaches i was told it take time that was after about 5 or 6 treatment it dont take this long to get rid of roaches i deserve half my money back since they did half a job so i can call another company please cancel serviceBusiness Response
Date: 08/04/2022
We apologize for the delay in this matter. The Region contacted the customer to address her their concerns. The Region explained that her service rate is 88 every other month and for the convenience of budgeting she is set up to pay 44 per month. They also wanted to make sure their pest issues have been addressed also. The local branch provided follow up services on on 7/14/22, 7/19/22, 7/21/22, 7/21/22, 7/28/22 & 7/29/22. We will continue schedule services until we have resolved the customers pest issue. Again, we apologize for any inconvenience in this matter.Customer Answer
Date: 08/04/2022
Complaint: 17551282
IThey came out 2 times so far not all them times roaches have calm down still seeing them
Business Response
Date: 08/09/2022
We are happy to hear that ******************** pest problem has calm down and we will continue to resolve her pest issues, the next follow- up service that was scheduled with **************** is 8/15. The ************* has agree to continue follow *** at no charge until the problem is taken care off. We also apologize for misstating any service dates, the *************** is reviewing the information with the local branch, rest assured your concerns are up most important and will be resolved. If you need further assistance please contact the local branch at **************.Initial Complaint
Date:07/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I have orkins normal spray package. Main reason is we had ********* ants last year and wanted them gone. When everything is going good the company is fine. So I had service on 6/4. The following week we found 7 ants in the house. So I finally got around to calling on 6/18 and talked to their customer support. They told me they reached out to my local branch and the mgr *************************** was going to reach out to me and set up a time to solve this. So I waited. Then on 6/23 I called back after no contact. Same thing they couldn't reach the branch. So she alerted her mgr and they were gonna make sure they called me. Its now 7/9 with no contact. Its a terrible way to run a business and I literally have no contact or way to take care of my problem. They sure as h*** charged me though.Business Response
Date: 08/03/2022
We apologize for the delay in this matter. The Service Manager contacted ****************** to discuss his concerns and schedule a whole home inspection for 7/14, which was completed. If ****************** needs further assistance he may contact the local branch at **************.
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