Complaints

This profile includes complaints for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rollins, Inc.

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
• 

  Rollins, Inc.

  1355 Bells Ferry Rd Marietta, GA 30066-6011

  
• 

  Rollins, Inc.

  179 E Burr Blvd Ste G Kearneysville, WV 25430-4964

• 

  Industrial Fumigant Company, LLC

  6663 99th St Chicago Ridge, IL 60415-1208

  
• 

  Rollins, Inc.

  1320 N Royal Ave Evansville, IN 47715-7808

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year we used ********************* to remediate an ant problem. We were told we signed up for a subscription service for a fixed annual fee, which we had done previously in our last house. It turned out the service was an a la carte service, and so we were billed much more than expected. We asked for an adjustment but were told nothing could be done because our contract had been sold through a third-party agent.After several unpleasant phone calls, we felt we had successfully cancelled the service, and, with regret, paid the invoices in full.Yesterday, a Waltham truck rolled up, and the driver asked how we were doing with our ant problem. We said there was no longer any problem, and the driver drove away without performing any ************* we received a bill for $190. I called the number on the bill, was eventually transferred to the ****************** and spoke to ******. She said she had no authority to do anything, and the manager was in Natick and unreachable for a week. She was incredibly dismissive and became abusive when I said I would file a BBB complaint if we did not hear back by the end of the week. She ww wouldn't hear back until next Monday at the earliest. I'm not proud to say the call got a bit heated, so I hung up.We will not pay this bill.

  

  Business Response

  Date: 03/04/2025

  We apologize for the confusion on our part in this matter.  The Branch Manager contacted Ms. ***** to explain the recurring service charge and let her know that the account had been canceled, per their request and the price for the **************** had been voided.  Currently the account has a zero balance and no longer active.  The manager apologized that the confusion caused this to drag out a little but assured her that it has been fully resolved as of now. If the Stones have any further concerns, they may contact us at ************, we are here to assist in any way.

  Customer Answer

  Date: 03/04/2025

  The businesss response appears adequate, but please recall we had cancelled our account last year after multiple misunderstandings resulting in unexpected charges we eventually did pay. 
  

  Not much more you can do I suppose. This is a scammy, *************** 
  

  Thanks for your help,

  Mark

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sub par work quality for ******** and I would either like the job done right or my money back

  

  Business Response

  Date: 03/21/2025

  We apologize for the delay in this matter. Orkin contacted Mr. **** to discuss his concerns and rendered a service on March 6th.  During the service the manager walked with Mr. **** around the property and showing him the finished work. Mr. **** mentioned that he hadnt seen any rodents in the home since the exclusion was done. After the service, Mr. **** contacted the office requesting the exclusion be removed and a refund. The manager has tried contacting Mr. **** to address any further concerns, with no return response.  The manager did inform Mr. **** that a refund would not be issued due to the service being completed.  *********** would like to discuss the matter further, he may contact us at ************.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a refund of $1,500 for pest control services from Orkin - 228024APP-01-22-2025-12-41-41. I contracted with ***** for rodent control at my property. I was issued a contract by the Orkin for pest control services but I am dissatisfied with the service they provided. I contacted ***** for a refund based on my dissatisfaction which was not granted. ***** changed the terms of my contract without my signature. Orkin was supposed to provide follow up checks on services rendered which they did not do. I was forced to contract with another pest control company to make up for the lapses of service provided by Orkin, which included incomplete sealing of rodent entryways, failure to bait traps, and their neglect to perform free inspections as promised. Their managers did not contact me to inform of changes to my contract or to provide information regarding my complaint. The person who contacted me from Orkin did not indicate that they were a manager nor did they provide information regarding my complaint.

  

  Business Response

  Date: 02/28/2025

  We apologize for the delay in this matter. The local branch contacted Mrs. ***** and explained the $1,500 treatment for the completed exclusion work and not on-going recurring service. Branch also offered to come out at no charge to follow up on exclusion work and to contact Orkin for any follow up for the next 30 days. Again, we apologize for any inconvenience in this matter. 

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made multiple attempts to close my account both with the national number and the Hawaii number. I was continually given next appointments and/or rescheduled. It seemed they did not want me to close my account, and wanted to continue to bill me for appointments should I fail to attend them or be present. I spent hours doing this and continue to feel that my rights as a consumer to discontinue a service agreement were violated. I do not want any remediation at this point. I just want this complaint to be noted in BBB for the benefit of other future customers.

  

  Business Response

  Date: 02/28/2025

  We would like to thank Mr. ******** for making us aware of the situation.  The Branch Manager contacted Mr. ******** to discuss the concern and let him know the training he would review with my admin and management to avoid this happening again to future customers. The manager apologized for the stress and inconvenience this caused. If Mr. ******** has any further concerns, he may contact us at ***************.
  

  Customer Answer

  Date: 03/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** did an exclusion contract for our ***************** service. They did not complete full contract agreement on the day of the service, clean & sanitize the crawlspace per contract. They lied about it on the final paperwork. My wife was *********** did not do anything in the crawlspace but look at it and leave. It took at least a month for them to send out the quality ************** confirmed they did not do the crawlspace & that they didnt install the full amount of insulation in the attic, some places multiple inches missing. Ive called every week to two weeks leaving messages & never getting a response. I am uninterested in paying full prices for services not completed. Its not acceptable for months to go by with this contract not being fulfilled & I am expected to pay for their poor service.

  

  Business Response

  Date: 03/24/2025

  We apologize for the delay in this matter.  The local branch contacted Mr. ****** to resolve his concerns and rendered two services. On 3/7 the Orkin Pro added insulation in the attic and on 3/22 they vacuumed rodent contamination and sanitized crawlspace. Again, we apologize for the delay in time to complete the service, if Mr. ****** has any further concerns, he may contact us at **************.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband first reached out to ***** as it was a well known name and received an estimate over the phone. Though the estimate was high at $450, they guaranteed that the issue would be taken care of and would return as often as necessary with no further cost and if they couldnt we would be refunded. If we had any issues all we had to do was call back and schedule another appointment. The man that came to the house was very nice and did what he could for the wasps but unfortunately did not get rid of them. He came back once then had to cancel the second return service as he didnt have the proper equipment available to him and said that someone would call us back to reschedule. That never happened. When my husband reached out to ***** and explained the situation he was told there was no such guarantee, (which the employee that came to our house verbally verified his first visit) and that we could only receive a discount for future services.After leaving a ****** review my husband called the number provided in the owner response. He was told the exact same thingagain. We already paid for the service, it was never fully completed, apparently the guarantee in the Summer/Fall of last year was a lie. We feel completely taken advantage of and extremely disappointed.

  

  Business Response

  Date: 03/24/2025

  We apologize for the inconvenience in this matter, the ************* contacted Mr. ********* to discuss his service and offered to extend his warranty through the end of May. They explained that new nests may form in other areas after that, and he would need an additional service program at that time. We are happy to assist the *********** with their pest control issues and if they need further assistance, they may contact us at **************.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ed & ***** *********

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my ************* in Nov 2024. Unfortunately, even after at least 5 calls, 2 speaking to a manager my service has yet to be cancelled. Each representative and the 2 managers see the notes in the system for my numerous requests to cancel my service. But each person I have spoken to says the same thing "I am sorry for the inconvenience I will cancel it now" It's the 20th of February, and I am still being billed. I need someone to resolve this issue ASAP.

  

  Business Response

  Date: 03/21/2025

  We apologize for the inconvenience and experience Ms. *********** has received. ***** has researched the account and verified that the account has been cancelled with a zero balance. Ms. *********** should not receive any further billing. If Ms. *********** has any further concerns, she may contact us at ************.

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work was not completed in the promised time frame, even after payment was processed by the business

  

  Business Response

  Date: 03/13/2025

  We apologize for the delay and inconvenience in the completion of the service.  The manager has contacted Ms. ***** to discuss her concerns and scheduled appointments to have the work completed. If Ms. ***** has any further questions or concerns; she may contact us at **************.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired orkin to get rid of pests in our house, specifically rodents. When the workers were here they mentioned there might be signs of squirrels. Nothing was done about the squirrels besides setting a trap. They never caught anything so I guess they just stopped looking. The person who was working on our house did such a poor job that someone else had to come out and fix his work but only after we called them back out here and complained that the problem wasn't gone. This person was fired from the company. We still had mice, even worse than before, after they had "finished." Still nothing was done to inspect the possibility of squirrels. As of now, 3 months after the initial hiring of this business, we still have mice and suspicion of squirrels. We are being charged close to $9500 and the problem we hired them to fix has not been fixed. There are new (less than 1 week) mouse droppings visible in at least one of our air vents (picture attached) and loud scratching was heard in a wall/near bath tub on 2/14. I want a break down and explanation of the charges, I want any charges for labor accrued from the employee that was fired to be adjusted, and I want the job we hired them to do actually done.

  

  Business Response

  Date: 03/11/2025

  We apologize for the inconvenience in this matter.  The local branch contacted Mr. ****** to discuss his concern and scheduled two services on 2/20 and 3/11 to ensure everything is in order and the Spears are no longer hearing any pest in their home. The office spoke to Mr. ****** on 3/10, and he stated his wife has not heard anything else. If Mr. ****** needs further assistance, he may contact us at **************, we are happy to assist.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an appointment through the customer service line for service. I informed the *** that I only wanted one time service the *** informed me that he will document this action but in order to start any service I have to automatic sign a Quarter agreement but advise no worries he was going to note the account in detail that i will call back if service is needed after this one time. I thought this was handle just to receive a bill saying i owe ******. I called Orkin spoke to a *** (manager) she wasn't trying to solve this issue at all kept ***eating herself. My son stated that a man was around the home spraying something and when he approached him he stated that the service was already paid and arranged by me and it wasn't. I tried to settle with this company and advice i shouldn't be responsible for the entire bill there was no communication of another appointment and if they would have contacted me then i could have told them again I didn't want the service. I ask *** to speak to corporate or someone else she kept saying its not going to change she then gave me ********** for corp but this was IT number to another company. I am needing some type of help this is bad business for the consumer i was following what the *** told me and i am getting burned.

  

  Business Response

  Date: 03/18/2025

  We apologize for the delay in this matter. The Branch Manager contacted Ms. ***** to discuss her concerns and let her know that the account is cancelled and that she was not going to have any more services that she would have to pay for. Again, we apologize for the inconvenience and if the ******* need anything further they may contact us at **************.