Complaints

This profile includes complaints for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rollins, Inc. has 637 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rollins, Inc.

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
• 

  Rollins, Inc.

  1355 Bells Ferry Rd Marietta, GA 30066-6011

  
• 

  Rollins, Inc.

  179 E Burr Blvd Ste G Kearneysville, WV 25430-4964

• 

  Industrial Fumigant Company, LLC

  6663 99th St Chicago Ridge, IL 60415-1208

  
• 

  Orkin Pest Control

  4669 Stenstrom Rd Morristown, IL 61109-2637

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In august 2024, I seeked pest control service with this business. I went into a contract stating they were suppose to render service to me and navigate in fixing the problem. There policy even states, if not satisfied with service, they would continue to work with you and come out to the residence to fix the problem; until services are fixed or the customer is 100% satisfied. I am solely responsible for paying $2,200 for the services provided in Aug by 11/14. Last month, I still saw activity in my home. I reached out to ***** again regarding my problem because I knew that something must have been overlooked through the first inspection. The representative gave me another inspection date. A few days before the second inspection, a representative called me and informed me that his supervisor would have to conduct the inspection and they would be reaching out to me because I just had work done in August. I patiently waited one week and no response. The first time I called the customer service line and asked to speak with a manager they informed me someone would call me back. I officially reached out 10/28, 10/31 (a ticket was placed on 10/31 again), 11/5, 11/6, and 11/8. Each time I have raised my concern in not being called back and three times the branch manager has been ccd in the email and asked to contact me. As of this date, no one has reached out to me to attempt to resolve the issue and $2,200 is still due for services on 11/14, and I'm still experiencing problems. This specific branch has been unprofessional and unreliable and have yet to fulfill the terms of their contract. I am not satisfied with the financial obligation for services not rendered.

  

  Business Response

  Date: 11/26/2024

  We apologize for the inconvenience in this matter. The local branch contacted Mr. ******* to discuss his concerns and rendered follow up service that were completed twice weekly starting 11/15, ending on 11/25 to resolve his pest issues.  ************** has any further pest issues, he may contact us at *************.

  Customer Answer

  Date: 11/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2022 we signed agreement with ***** for termite **************** Stopper installation, which included service coverage until 2024. It's been a struggle with Orkin to get them to do yearly ********************* issues. They've made little effort to service the products they sold us. After initial termite treatment in 2022 we noticed walls were bubbling from chemical they used, we called to get an explanation, but no REPLY. In 2023, when ***** came to do yearly inspection, we showed him, but he was clueless. At this time, we noticed Leaf Stopper wasn't working. So, we called & emailed Orkin but no reply. After many months, manager ******* called & we explained what was happening. He came over to inspect *************** We were told wall issue was a normal occurrence & shrugged off. He inspected ************** was set for cleaning. An unfriendly employee (****) came to clean badly clogged gutters. ******* showed up also. We were told Leaf Stopper had been installed incorrectly & was fixed that day. But it's still not working & water collects at the foundation of house. No further inspections since & we've been cleaning gutters ourselves not Orkin. Their website states Leaf Stopper locks out leaves & debris, handles heavy rainfall, & eliminates gutter cleaning. It also states that they "continue to monitor", "make sure Leaf Stopper stay in place", & "no longer worry about cleaning gutters". These are untrue statements.We paid Orkin over $4000 for termite *********************** Leaf Stopper, & service coverage but no service has been given for Leaf Stopper. They've been dismissive, rude & indifferent. Orkin won't respond when we have needed resolutions within our coverage timeframe. Before our coverage expired this year, I spoke to new area manager *****, he basically said there was nothing he could do. They didn't even try to make it right. It's obvious ***** does NOT stand by their product, warranty, nor respect their customers. But, they did ask us to renew!

  

  Business Response

  Date: 12/04/2024

  We apologize for the delay in this matter. The Branch Manger inspected the ******************** at the ****** home that was performed in June of 2022. At that time, it was not determined the cause of the wall bubbling.The Region Manager and Branch Manager wanted to inspect the home again to resolve the issue. Mrs. ***** texted the Branch Manager stating not to come that it has been too long, and they will just take care of it. He texted her back explaining we were trying to make sure if we caused something we would make it right.

  The Region Manager also contacted Mrs. ***** to resolve the issue and Mrs. ***** stated she doesnt want to waste the time for someone to come back out and they will deal with it. He advised her if she has someone come out and it is something that was caused by the treatment and not the activity. I would be open to reviewing it and discussing the options.

  Mr. & Mrs. ***** are valued customers, and we would like to resolve their concerns, if they would like to proceed, they may contact the Region at **************.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,We have been trying to connect with our contact person at Home Team pest defense several times since Friday October 25 2024 because we had an emergency at home. We called him several times and also texted him with no result. Today Thursday November 7 we didnt have any visit to check, help or address the situation. The company offers us 4 visits a year and 2 extra visits if something happens included. We are currently in payments.This is not the first time we have to take care of some pests at home by ourselves, lastly we had to take off some big wasp nests from the exterior walls of the house even only some days after one home service. We communicated these problems to the company in one of our last calls.We consider this situation as a breach of contract and we wanted HomeTeam pest defense to take action as soon as possible. We wanted HomeTeam pest defense to address the problem and any other problem occurring inside the house for not taking care of it promptly. Also we wanted to change the technician assigned to our house.Regards.

  

  Business Response

  Date: 12/02/2024

  We apologize for the inconvenience in this matter. The local branch contacted the customer and explained that calling the office directly was the preferred method for providing service. The branch also rendered an inspection of the home and noticed the issues were in a three-season room and treated that area. Again, we apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 12/03/2024

  We disagree with the response since:

  - We have been consistently told that the prefer method of communication is the technician and not the local branch. This was communicated by both the technician and the local branch.

  - The area was inspected although not treated. During the inspection some recommendations were done but there was not treatment apply at all on their end

  

  Business Response

  Date: 12/09/2024

  The manager reached back out to Mr. *********** ****** to discuss his concerns, and he stated that he noticed an immediate reduction in fungus gnat activity after following my instructions. The manager offered come out and inspect or treat if needed and he declined the offer. If Mr. *********** ****** needs any further assistance we are here to assist, he may contact us at ************.

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Terradillos ******

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract for dehumidifier for basement. Inspector was here and reported that it was not working correctly. Meanwhile, the dehumidifier was running constantly and not doing anything. I called about a month later to find out what, or if anything was going to be done about it. I kept being told that they would give the district manager the message and he would call me back. He called once, I missed the call so I called him back, left my name and number but never received another call from him. I called the office again but was told the same thing, give the district manager my number and he would call **** told the receptionist that I wanted it fixed and I wanted a price adjustment for the time that it wasn't working. I was told again that it had to go through the district manager. Been there, done that. Managed to get an appointment for it to be fixed. One of the workers said they fixed the plastic falling down the walls and leveled the dehumidifier but if there were any more problems to call. So it's doing the same thing again, I called and let them know. Got an appointment but I asked about the price adjustment and was told the same thing, she would send the district manager a message and he would get back to me, still waiting. All I want is to be reimbursed for the time that it wasn't working.

  

  Business Response

  Date: 11/12/2024

  We apologize for experience Ms. ****** has received, the Region Service Manager contacted Ms. ****** to discuss the issues with her dehumidifier and assured her that Orkin will work with the dehumidifier until it is functioning properly. The manager added an additional year of guarantee to the work. The Manager will be working with the local branch and Ms. ****** to ensure the dehumidifier is working correctly. The manager gave her his direct line with any further concerns and issue. She may contact him at ************.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been a customer of ***************************************************************************** subsidiary) since 1992 for home service, for the record. Called local ************ morning of October 28, ***** to re-schedule site visit due to family member illness. Received text msg confirming new appt for October 31, 2024. Technician showed up Monday afternoon stating he did not receive reschedule info. Only serviced the exterior of my home. He put me on schedule for Thursday morning for interior. No one bothered to show up Thursday. Received a bill both online and via **** for payment in full representing a fraudulent claim for money on services not received. Contact with Branch Manager unsuccessful as he was not able to grasp the administrative errors and informed me in writing on Tuesday, November 6 I needed to correct Orkin's problem and did not address appointment scheduling issues. The first ********** who took my call on October 28, 2024 asserted he could not find my account, name, address and phone number after my provision of this information two times during the conversation. I am requesting resolution to the continued administrative issues regarding my scheduling and retraction of the most current invoice. As a customer of 42 years, I am requesting that I be contacted by someone at the ROLLINS corporate level in order to get my rightful concerns corrected.

  

  Business Response

  Date: 11/13/2024

  We apologize for the inconvenience and experience the ******* have received, Orkin strives for excellent service, and it looks like we fell short. The Region Service Manager contacted Mrs. ***** to discuss her concerns and is looking into the scheduling error on our part. The manager offered to credit her **************** but she stated that she would pay half of the October balance now and the other half in November when is scheduled for service. Again, we apologize for any inconvenience and if the ******* have any further concerns, they may contact us at ************.

• Initial Complaint

  Date:11/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that they would do a complete cleaning of the house. They did not do in any of the bedrooms no cleaning. They told me they would set traps and they set 4 traps. They are charging a professional price and doing amateur work.. This business is a complete scam

  

  Business Response

  Date: 11/15/2024

  We apologize for the inconvenience in this matter. The branch manager has inspected the ******s home and scheduled an additional service with him to address the issues of concern for 11/25/24. In the meantime, if Mr. ****** has any further concerns; he may contact us at ***************.

• Initial Complaint

  Date:11/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Permatreat installed a partial encapsulation of my crawl space. They sell an annual inspection. I received a bill in October for the annual renewal. I called the ********************** ************ - asking when the service was completed. I was told October 6. I checked my cameras, and no one was on the property on October 6. I told ******* about that, and she put me on hold. When she returned, she said they were 'supposed' to be there on the 6th, but couldn't make it. We re-scheduled for Oct 30. She asked for my cell and said they would call with any questions. I specifically asked for a post-visit summary to be emailed. Two men arrived on Oct 30 and rang the doorbell. My wife answered remotely and asked them to call me on my cell, which she gave them again. They returned to their trucks, sat for 30 minutes, and drove off. I never received a call. They never provided the service. I called Permatreat today and was told by ******* that the service was performed, they found no issues, and that they 'forgot' to send the report. I told ******* that I had them on camera. She said a manager would get back to me. Waiting on a call.

  

  Business Response

  Date: 11/26/2024

  We apologize for the inconvenience in this matter. Please see the email below for the communication from the Branch Manager to Mr. ********************** you for reaching out and allowing us the opportunity to assist. I noticed that in a short timeframe, you contacted our office, left a review, and reached out through multiple channels before we had a chance to connect. My goal is to address your concerns thoroughly and ensure you're satisfied with our service.
  
  To address this promptly, weve scheduled a visit to your property on 11/27/24 with a different inspector to provide you with a full inspection and report. Im confident this will help us resolve any outstanding issues. Please let us know if theres anything specific, youd like the inspector to review during the visit.
  
  ******* *****

  ******* *****,
  Branch Manager
  ********
  
  Office: ************
  PermaTreat Pest Control

  Customer Answer

  Date: 11/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** this provider!Began with ***** when thought there was a rodent. in July 2024 the serviceman came out made an inspector including pulling out the refrigerator. He missed a closet under stars, I needed to fin myself He broke water supply to refrigerator causing a leak and major damage I have called Orkin 4 times,left message with secretary telling her the story and asked to have manager call 4 times without response so I may make claim on there insurance for damage.Out $25,000 for now,maybe increased premium

  

  Business Response

  Date: 12/03/2024

  We apologize for the delay in this matter. The local branch is working with Ms. ******** and Rollins ***************** to resolve her concerns, in the meantime if Ms. ******** has any questions, she may contact us at **************. 

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22514128
  
  I am rejecting this response because:

  Mr ****,branch manager,did respond i after his complaint and did state"we had no business pulling our refrigerator".

  Claim was referred to insurance,***** *****. Mr. ***** forwarded to ********** to work on claim.

  ********** advised me to obtain estimates and submit to Rollins insurance before payment..

  For some reason she was unable to see invoice, photos and videos attached to my intiall email.  Therefore I sent the attached letter.. This was also sent to Mr. ***** and ********** without inserted photos). who did not share information.

  Passing the case on has not accomplished payment of $25,775 to reimburse me for repairs

  This is now 3 months since I attempted to make a claim. Also Mr **** did not address that I wished to cancle contract wihthout penalty since I would not allow the ***** worker in my home in the future.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/09/2024

  We apologize for the delay in the claim's process.  The Rollins ***************** is handling the concern, The Claims agent is collecting the information and waiting for a subrogation demand from **** to verify the claim. Rollins will continue to work with Ms. ******** on the claim process. If Ms. ******** has any further questions, she may contact us at **************.
  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22514128
  
  I am rejecting this response because:

   

  The company is playing games to delay settling claim See attached letter
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/17/2024

  We apologize for the delay in the claims process. The Rollins ***************** has assigned a new adjuster and is working with the insurance company to determine the liability. We will continue to work with Ms. ******** to resolve the claim.  In the meantime, if Ms. ******** has any concerns, she may contact us at **************.

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22514128
  
  I am rejecting this response because:

  Manager of branch ***** **** verbally accepted claim .  

  Also my homeowners insurance assigned claim to *****.

  As of this morning Rollins still has not contacted my insurer.  

  Furthermore when I spoke wth second adjuster last week  , first adjuster did not pass on photo of leaking water supply host.  I offered to send but she stated "we have enough".

  The second adjuster will be gone for a month and she "passed it on" to a new adjuster.

  Rollins and Orkin appear to be purposely delaying resolution even when manager accepted fault.  

  To review -no response from manager until BBB contacted , three different adjusters,documentation lost between adjusters. I do not have contact for new adjuster.

   

  Currently it is 100 days since attempt to make a claim for over $25,000 of damage and no resolution.

  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/23/2024

  We apologize for the inconvenience in this matter the claims department has rejected the claim based upon the first adjustors information. Ms. ********** account is still under review in the Rollins *************** Department.  *************** has any further questions, she may contact us at **************.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orkin misrepresented and failed to deliver the services contracted for barrier exclusion and attic insulation. They were to remove attic insulation, sanitize space due to rodent infestation and install new blown-in insulation to a height of 15" throughout. Instead Orkin did not remediate two attic areas of approximately 15'x8' and 12'x12'. During the initial removal of insulation, the technicians caused 2 flexible duct lines to be disconnected from the main trunk line in the attic. I was required to repair the ducts at my own expense after they attempted to repair with painter's tape and hide the damage with blown in insulation which subsequently was sucked into the gaps in the ducts and distributed in the bedrooms. Subsequently, the entire duct work was professionally cleaned and sanitized as well as carpet cleaning to address the insulation being blown into the affected rooms. When I approached the Salesperson regarding the areas not remediated, I was told several stories from, "we did it," then, "we will do it tomorrow," and finally, "we can't get to those areas due to the duct work and lines in the area." At this point, I could no longer allow the crew to contaminate and damage my home and mis-represent the completion of work. The outside of the house was left contaminated by materials removed from the home during the job. The second-floor attic was not cleansed of mice droppings or sanitized as I was home observing and reviewed all security video from the front door they used and never brought the sanitizing equipment into the home. Their team was not knowledgeable in the practice of insulation as I "caught" them pushing insulation into the soffits which would cause subsequent air flow blockage and potentially ice dams on the roof this winter. During the external rodent barrier installation, they repeatedly failed to address total removal of foam and installation of the steel barrier product. They initially missed a section of wall nearly 20' long.

  

  Business Response

  Date: 12/03/2024

  We apologize for the delay in this matter. The Region staff contacted Mr. ****** to discuss his concerns, the manager has agreed to remove $4,220.00 from his financed agreement and cancelled his pest control standard agreement. Again, we apologize for the inconvenience this may have caused and if Mr. ****** has any further questions, he may contact us at ************.

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22512978
  
  I am rejecting this response because: I do not consider this matter closed as it has been 3 weeks since Rollins/***** had agreed to the settlement, and we are still waiting for the agreement to be amended. The agreement requires a full payment of the full amount by 12/25/24.. I respectfully request this be kept open until the contract amendments are completed. Thank You. 
  
  Sincerely,
  
  ***** And **** ******

  

  Business Response

  Date: 12/23/2024

  We apologize for the delay in this matter. The branch has submitted the Rollins finance allowance and was posted for $4,225.00. Mr. ******** pest control account has also been cancelled. We do apologize for the delay in this matter. If Mr. ****** has any further questions, he may contact us at ************.

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I consider this matter closed. Thanks for your assistance in this resolution.
  
  Sincerely,
  
  ***** And **** ******

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a year service from ***** WTH agreement f 268 down fr first visit than $77 each month after , paid the first amount first time they showed up second time card was declined for the $77 so sec a different card for billing after they left I get a bill for $44 called and was told card was kicked off auto renewal since it was declined thats why I got the bill for $44 ok no problem went online paid the $44 put new card on file put new card on auto renewal third time guy comes to **** he pulls in driveway bills card for the $77 comes in house and sprays leaves a week later I get a bill for $88 so I call orkin agine they tell me its because my card was kicked off auto renewal , told lady on phone at orkin office in ******** that the card was clearly on auto renewal when I paid the last bill online than after hearing the lady laugh about it with her coworker she tells me regardless I still have to pay them the $88

  

  Business Response

  Date: 11/06/2024

  The Region contacted Mr. ****** to discuss his concerns and explained the billing/balance to him and apologized for the previous lack of information and treatment he received. The ************* reinstated the service but removed the mosquito service at his request. The account was also credited the $88.00 owed for his patience and understanding, as well as his troubles. We also removed ******* payment option per Mr. ******** request.  ************* has any further questions or concerns, he may contact us at **************.

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******