Reviews
This profile includes reviews for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 323 Customer Reviews
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Review fromSarah S.
Date: 07/20/2022
1 starOn Wednesday July 13th we had scheduled a technician to come out between 10am-12pm. They were to spray my grandparents home inside and out for click beetles. I took off work and arrived to the home at 8am to bag up clothing and bedding and move some furniture to better accommodate the technician and also protect my grandparents belongings. 12pm rolled around and no technician came so I called Orkin and the customer service rep said to give them an additional 2 hour window, and that someone should be out by 2pm. We sat and waited and finally 2pm rolled around and still nothing. I called Orkin back and the rep transferred me to a woman I believe named ******. She proceeded to tell me she was the only one in her office and was behind in her calls, however there wasnt a technician that was available to come out that day. No one called to reschedule before the 13th, no one called the day of, no one called ever. They left us hanging. It was the worst experience I have ever had. I lost a day of work, we went out of our way to prepare the home, all for nothing. THE WORST. Honestly, we still need the house sprayed and I definitely think they should do it at no charge after what they put us through.Review fromJean P.
Date: 07/18/2022
1 starI would never use this business again! My experience with them is this.;Demanding and threatening letters over services already paid for. The tech that serviced the house was given a check when service was rendered. I decided to just pay the money demand because they threatened to damage my credit. Then by magic two of the checks I had given their tech were cashed by them instead of being returned to me. I called them and they agreed to return the $50. Needless to say, I'm still waiting.Review fromJoan B
Date: 07/14/2022
1 starJoan B
Date: 07/14/2022
I CANNOT GET THEM TO CALL ME BACK. Have they went out of business??
Rollins, Inc.
Date: 07/21/2022
We apologize for the experience that you have received with Orkin, we assure you this is not the norm. The local branch has contacted you to resolve your pest issues and addressed the inside service. The inside service will be completed at the next scheduled service as agreed upon. The Technician will also place more bait on the outside of your home.
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