We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Carroll Organization, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Carroll Organization, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Carroll Organization, LLC has 229 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 133 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to formally document an ongoing maintenance issue that has remained unresolved since June 13, 2025. On that date, I submitted a work order regarding my dryer, which remains non-functional as of today, June 25, 2025.On June 13, I informed both the manager and property manager that my original work order was marked as complete despite no one ever entering my apartment to address the issue. I resubmitted the work order on June 15.After eight days without an update, I received a reply on June 23 from the property manager, stating that the delay was due to short staffing. This was upsetting because I had been waiting over a week with no communication, despite the clear urgency of my request.On June 23, I went to the leasing office in person and recorded two videos during my visit. In those videos, I can be seen respectfully demanding an immediate resolution, explaining that I would not leave until I received clear answers. They called the police on me twice because I was in a abusive behavior I want to emphasize that I reside on the third floor and am currently 18 weeks pregnant, with a documented medical restriction against carrying heavy items.Despite these circumstances, I was advised to take my laundry to a laundromat, and promised a concession. However, this suggestion is both medically and ethically inappropriate, as I am physically unable to transport heavy laundry due to my pregnancy and disability.This situation has caused me undue stress, hardship, and health concerns, and I believe it may fall under potential Fair Housing violations for failure to accommodate my pregnancy and disability.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a tenant at the Retreat at ******************* in **********. I am writing this letter to submit a formal complaint regarding maintenance issues as well as communication with the front office.We have lived here almost two years. That entire time, we've had a severe problem with maintenance. It's nearly impossible to get a technician here. It's constant. It's stressful. It's time consuming. I've had ********* only one of numerous examples, I had a refrigerator leaking water and it took them over 6 months to address it. I made multiple requests online and in person. They finally fixed it, and a clogged sink, yesterday. Last night, the washer broke. It's fairly new. Who knows how long that will take. When they power wash, bleach water comes through the windows and front door. I told them last year, they promised that tape would be put up next time. It wasn't and it happened again. It got on shoes and my daughter's school work. I could go on and on...I'm a solo single mother on disability due to two health conditions. The stress this is causing is starting to affect me physically. I would never recommend this complex to anyone. Unfortunately, our lease does not expire until Dec 31st. Thank you for any help that you can provide. ********* ****** *************************************************************************** ******************* ************

    • Initial Complaint

      Date:04/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2010 I moved from ******* to Mt. Pleasant, **. The managers of the ******************* complex were wonderful people. They were organized, caring and transparent and paid attention to detail. This is the original company that took first AND last months rent when we moved in.After wed been there for a few years, the property was sold to a company that was nothing special. They did their job, but the caring and transparency, the attention to detail was gone. They collected the rent, and kept up the grounds nothing more.Around 2018 or so, yet another company took over the property. The complex began to suffer immediately. There was little organization, and absolutely nothing to recommend that place. I was constantly receiving someone elses bill, or getting a late charge because to their own admission their website didnt work properly. Then the pandemic hit, and just when we thought the mess at Edgewater couldnt get any worse, it did. People were moving out in ******, and the state of the property plummeted. By the time we decided to move, the place was a disaster. People were just showing things onto the breezeways and leaving.I have tried to contact the apartment complex, but it has since changed hands one again, and is now closed permanently, as it says on the website. No one answers the phone or emails. There seems to be nobody in this ridiculous chain to contact to resolve this matter. So here it sits, unresolved forever!I have perfect credit at least I did until these people got involved. But I will take a hit to my credit rather than pay someone $800 that I dont owe. However, my apartment-mate, who was also on the lease can NOT afford to have her credit ****** conclusion, I do NOT owe these people any money, and I will not be paying them any money. This is final! THIS IS FRAUD, PURE AND SIMPLE!

    • Initial Complaint

      Date:04/24/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/17/2025 my pay roll deposit was not what I was suppose to see. Carroll's llc is in a agreement with pay activ.Employees use the services to ****** cash when need.But the cash employees ****** comes out directly for the week from which the employee ****** in or threw.Well my H.r or pay activ just jepordy my attendance.Someone didn't pay or take the ****** money I ****** directly out which is H.r job to do so. Now I have trouble getting to and from work. I work for a *********** in Ft.****** kentucky. I get off work at midnight have to walk over to *******/****************** because I now have no money to get home or to work due to the mistake that pay activ or my h.r has made. What I am asking it that someone be held accountable for theu actions and everyday that I don't make it to work that I don't lose my job and they give me every hour that I schedule to work just because of this mistake. My H.r hasn't contact me with no kind of resolution to this matter. It's been since 4/18/2025 since I left voice mail with my h.r to contact me and no one has contacted me from my h.r.

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This people is charging me$463 for an application to rent an apartment I disputed trough my bank got temporarily credit but they charged me again Its for rent an apartment but when I went to see the apartment was disguising full of roaches garbage everywhere and I decided to no rent the apartment and they denied to refund my money its the condition of the apartments make rent at another place.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was on March ******.The Amount paid was $380.00 The nature of the dispute is, I paid with intent to move to the apartments, unfortunate circumstances came up and I wasnt able to move, I have been calling since March 6, 2025 and have personally went to the property as well as called the corporate only to be pushed away or talked to rudely. The business has not tried to resolve my issues at all.

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived at The Five by Arium in ****************. I lived there in Fall 2019- Fall 2020. They recently sent me to collections for $60 dollars even though when I moved out we were in disputes about them owing me money, so that is why I didn't pay my final bill. I tried to settle with them but was never given response. This apartment complex carelessly discarded my crucial work package, mistaking it for expired food. The shipping cost alone amounted to $130, and the package contained medical device materials and marketing materials valued at over $500. Consequently, I had to incur additional expenses to send a replacement package, and my company reprimanded me for the loss of product.Upon moving out, I attempted to seek reimbursement from the apartment complex but was unsuccessful in obtaining payment for the package they had thrown away. However, after they charged me after my departure, I informed them that I would not pay since they still owed me money. I proposed a settlement, suggesting that they refrain from further payment in exchange for my agreement to not pursue legal action.The value of my items far exceeded the amount I owed them. Surprisingly, I received no further communication from the apartment complex until now, when I am being sent to collections. I had assumed that we had reached an agreement to let the matter go, given the lack of *********** is worth noting that the apartment complex is no longer owned by Arium. Furthermore, the living conditions during my tenure were appalling. I have attached a compressed file of emails between me and management, detailing our discussions regarding the outstanding debt. Additionally, I have numerous photographs and videos documenting other issues that occurred during my stay, including a gunshot incident on New Years Eve on the floor I occupied. I vacated the premises a month earlier than my lease expiration. I kindly request that you remove this item from my credit report.

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue with the apartment complex and the lack of communication for moving. Please see the attached document for a detailed explaination.

    • Initial Complaint

      Date:12/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since moving into 935 Arium I have experienced some of the worst living conditions for an apartment complex. This building is old and disgusting and I'm sure is in violation of several codes. It was almost two months upon moving in that I had no Air conditioning and had to go remind maintenance everyday or else they would ignore the request. I've had to replace my washer and dryer, all my blinds, i also had to sleep in my car one night because my fob suddenly stopped working and there was no way for me to get into the building. Most of those things i have since gotten over however my main concern is the leak that has been under my sink since august. Its hard to say how long it was going on before I caught it but there was clear damage and good amount of mold. After my second or third time going to the office to tell someone to get up there I had someone come look at it and say he needed to go find a part for my sink. After that visit no one else has come to even try to fix and its been almost 4 months. I have to empty out a bucket every day or two to contain the leak. I have submitted over 5 maintenance requests, all of which get logged as "work completed" on the portal even though no one has been up to my apartments. I have also talked to the office at least 15 times and every time they say they'll get someone up there. I have to leave for a week tomorrow and not sure what to do because if I'm not here switching out this bucket everyday my apartment will flood. This must be a violation of my lease and the fact that I Pay over 1500 dollars a month for this place is ridiculous. I've contacted the local code enforcement. This building should be torn down.

    • Initial Complaint

      Date:11/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had several problem with Arium bad or cracked plumbing bad appliances that had to be replaced Ive over paid for water and Im over paying for rent the rent I pay is ******* roughly and I dont have half of what an apartment worth that much would I dont have a microwave I have black appliances and a a leak above my apartment I have a very unstable looking ceiling that has crack and is uneven the sockets jump off and on and I had a spider infestation upon moving in that hasnt really groach infestation

    Carroll Organization, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.