Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aaron's has 1717 locations, listed below.

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• 

  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron Sales & Lease

  1720 Al Highway 21 S Oxford, AL 36203-2460

• 

  Aaron's Sales & Lease Ownership

  4111 Montgomery Hwy Dothan, AL 36303-1518

• 

  Aaron's Rent to Own

  940 Schillinger Rd N STE 2 Mobile, AL 36608-5214

• 

  Aaron's Rent to Own

  6450 US Highway 90 STE G Spanish Fort, AL 36527-9480

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my job and my home. I cannot afford the merchandise I leased from aarons on ***** hwy in **********. I've tried asking for a payment deferral. When I got a NO I requested to have the item picked up. They won't come get it. They just want to harass me. I feel I'm being racially targeted. I have to move and they are trying to get me to abandon the item. Therefore they say I left it behind then they can still charge me with it.

  

  Business Response

  Date: 08/22/2024

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  We are ************************ to inform you that the merchandise has been successfully retrieved. We have updated the status of your agreement to reflect the completed return.  Your customer service reference number is: HSC1296964.  If you have any further questions or require additional assistance, please feel free to reach out.

  Kind regards

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with ********************** for just under 2 years and every time I order something or rent something from Aarons something always goes wrong. I have ordered three different televisions and none of them worked properly. During one of the storms my ceiling came down and split the wire to the television. I called Aarons and ****** answered the phone and I thought she was going to be able to help me and she told me because I didn't make an insurance report she basically told me that Aarons will not cover me for a new television but I pay for insurance for anything that breaks and that is beyond my control. They told me that I have to pay for a broken and I am saying that I'm not paying for this one because I didn't break the television. So, They either take the television off my account or I will take legal action against Aarons. I do not want to have the General Manager contact me because he was rude to me over the phone several times and he did it in front of my husband all because he didn't want to replace the television, he also accused me of putting a virus in the television. I also do not want the District Manager contacting me because when I reported the manager to him, he refused to do anything about, and he said it was okay for the manager to disrespect me on the phone. I have spent a lot of money with Aarons, and this is how I get treated. I want to be contacted by the owner I don't want a phone call I want email only. If Aarons does not take the television off my account there will be a serious problem. I am going to repeat this one last time I WILL NOT PAY FOR A BROKEN TELEVSION!!!!! My father bought me a brand new television it was the same television I was renting from Aarons the only difference is the one Aarons rented to me is **************** The one my father got me from ******* is a Onn he paid $700. Aarons was charging me $1600. Again I am not paying $53. a month for a TV that doesn't work, poor customer service.

  

  Business Response

  Date: 09/11/2024

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. After carefully reviewing your case, we have determined that the damage caused by the storm does not fall under the terms of the manufacturer's warranty, as the television itself was not defective.  As a result, the television is not covered for replacement or repair. We consider this matter resolved, and we will continue to pursue the account in accordance with the terms of the lease agreement.  Your customer service reference number is: HSC1297543.   If you have any additional questions or concerns regarding this matter, please feel free to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22167332
  
  I am rejecting this response because: I will not be paying on this television if you continue with this harassment I will contact my bank and file a complaint if that doesn't work y'all will be hearing from my attorney secondly the manager of Gastonia Aaron's needs to be fired he rude and disrespectful he has disrespected me on countless times I have complained about this and the District Manager did nothing but give me excuses why he did this to me I want something done  

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/11/2024

  *******,

  We would like to assure you that your feedback is taken seriously, and we will use it to improve the training and support provided to our team members; however, at this time, we consider this matter closed.

  Kind regards

   

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22167332
  
  I am rejecting this response because:
  The issues with the TV and the manager is not resolved. I am not paying for a busted tv especially if it was out of my control
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey I came in Aarons store on Yesterday, and seen a ***** sectional priced at 87$ per month, and I told the sales representative I would like to purchase it. The sales representative told me yes I could purchase it but come back on Today because he couldnt sell me the floor Model, and he would have the same set available for me on today once he picks it up from the Customer. So I called up to the store today while I was at work I spoke with *** the ** and told him I would be coming up to pay for my set today when I got off work the set that was promised to me by his employee. *** then stated the sectional that youre referring to is 169 a month and your leasing power is 87 dollars. I then stated and told him no the price is 87 dollars I just left from store on yesterday. So when I got off work I went up to the store, and true enough *** changed the price from 87$ dollars a month to 169$ a month I told him that wasnt wat his employee promised me yesterday and I seen the tag with my own eyes that said 87$ a month for WHOLE SECTIONAL. *** then stated his employee made a mistake and printed off wrong tag. I feel I should be honored for the price I was promised for the sectional. I shouldnt have to suffer for him and his employees mistake. *** stayed up there two hours after work just to keep getting the run around I am highly upset

  

  Business Response

  Date: 08/27/2024

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aarons customer and apologize for any confusion regarding the sectionals pricing. The $87 monthly price reflects only one half of the sectional, as indicated on our price card. We understand this was not what you anticipated, and as a gesture of goodwill, we offered a 10% discount on the monthly price for the entire sectional.  Your customer service reference number is: HSC1296500.  If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The freezer on my fridge went out and I have contacted them multiple time and they have refused to help or come out and repair it we lost ****** worth of food and they are not wanting to do nothing for us

  

  Business Response

  Date: 08/22/2024

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer and apologies for any inconveniences caused by your experience. Based on internal records, our General Manager has had the opportunity to discuss with you your concerns and are working with you toward a resolution.  Your customer service reference number is: HSC1296521. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023 I purchased a washer and dryer with Aarons to rent to own.. all was good. Until I got laid off from my job and also had health issues going onAarons called me at least a 20 times in one day and blew up my phone. I have stated to **** I lost my job and Im sick and needed time they said okay no problem and noted my account but continued to blow up my phone to the point of harassment.As of 2024 I stated new job did pay, but never reflected my account why I dont know.. I called the store they kept saying call back manger not in etc..As of 07/26/2024 I had a major operation done to fix a health related issue was out of work for a whole 2 months.. I told Aarons this they said okay no worries contact us when your back on your feet we will get this figured out for you..On 08/17/2024 I call Aarons corporate office to find out why I cant see my account anymore.. they said the store sent my account to collections for non payment..No emails about this or phone calls. Besides the fact this places loves to harass people and threaten them to come in to homes without an invitation to take away merchandise. My family was in need for washer and dryer so why we had to use Aarons.. Aarons is completely unprofessional.. this is outrageous. The voicemails they leave is Call the store back immediately or lose your items.. this is very rude and wrong. Dont be threatening me.. the factor is I was promised my stuff wouldnt go to collections.Now collections wants $858 and then 3 payments in September of $321 and 299 I cant afford this what the h*** aarons do better. I would like a settlement or something in regards to this..Or Aarons can allow me to own my stuff and not make me pay anymore Im tired of this games and tired of being treated like garbage. I dont appreciate being harassed or threatened.

  

  Business Response

  Date: 08/20/2024

  ****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Your account has been transferred to our ***************************** due to non-payment for 60+ days. You will need to contact our ***************************** at ************** directly during normal business hours to discuss your account and how we can assist you. The hours of operation for our ***************************** are as follows: Monday Friday 9am 6pm (EST).

  Thank you

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22160397
  
  I am rejecting this response because:

  The response makes me feel like you guys are indeed out for my property and my money.. After I have called numerous times to alert store of the situation and the response was okay no problem. I was promised account wouldnt go into collections the fact cant see the account or nothing is ridiculous. The payment amounts you guys are requesting is ridiculous.. As I stated before the settlement I would like is for you guys to satisfy the account and no require me to pay nothing and allow me to keep my merchandise.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/21/2024

  ****,

  We understand your request; however, you will need to contact our ***************************** at ************** directly during normal business hours to discuss your account and how we can assist you. The hours of operation for our ***************************** are as follows: Monday Friday 9am 6pm (EST).

  Kind regards

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22160397
  
  I am rejecting this response because:I have contacted them they wanted $598 payment then 3 payments of $298 2 weeks later. I cant afford this!! I want to not have to pay nothing and just own merchandise as a settlement 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the rental of two products and after being told they were unable to deliver it with in the 6 weeks allowed with policy they refused to do business with me which I was fine with which was back in March of 2024 now on August 15th *************************************************************************************************************************************************** March and April and apparently they have been trying to charge me for the months of item I never had and there connecting to settle a bill of something I never even seen or received and they told me they would do business with me and they were closing out my account and I was informed till I make a payment and settle the debt they wont close out my account and now there harassing to having multiple stores contact me signing me up for all there services to the point it might be considered criminal

  

  Business Response

  Date: 09/09/2024

  There appears to have been miscommunication between ****************** and our Aarons Team Members.Unfortunately, as a result of our interactions with ******************, we are unable to proceed with a rental transaction with ****************** at this time.  We are not aware of any requests for payment that ****************** may have allegedly received from Aarons as ****************** does not have any open, active accounts with **********************, nor does he have any Aarons merchandise in his possession. 

  Your customer service reference number is: HSC1296450.   If you have any additional questions or concerns regarding this matter, please feel free to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a living room set from Aarons Aug. 2023. I've paid for this for at least a year and have had two very troubling events with the company. The first time was in January of 2024 when my company was bought out and we transitioned to a new company our pay dates changed and messed everything up. I fell behind, but speaking with them and letting them know when I would be able to pay as I knew when I would receive my first check. The store send two guys out to my house while I am at work and no one is home. Since no one was answering the door they started twisting door k**** and looking into the windows of my house. Complained to the corporate about the issue and was told a district manager or regional manager would reach out to me. Never heard a word from them until I called the store to make my payment and was told " Our district manager doesn't talk to people like you". I let it go, but then I was out of the country and my credit card wasn't working for me to make the payment. I explained this to them, but they did not care. They send the same two guys out to my house again and the same thing happens. Made another complaint with corporate never heard from the district manager. I decided I will return it then, as I do not want to deal with harrassment and prowlers. Spoke with ******** again today 8.14.24 who told me again she was the store manager and tried discussing a return. ******** kept referring to my husband as my Partner/boyfriend. I corrected her and she said "I do not recognize gay marriage". Excuse me? Yes, I did call her some words of choice as she derserves to which she responded "well atleast I know how to pay my bills, you're the one behind". Even with a pick up scheduled for the 28th even though I want it sooner she said she will send people to my house daily. She has now started calling me from burner number and my job harrassing me and my employer. They can come to my house daily, but not pick up the furniture. I now want to speak to regional.

  

  Business Response

  Date: 08/21/2024

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer and apologies for any inconveniences caused by your experience. Based on internal records, our Regional Manager has had the opportunity to discuss with you your concerns and are working with you toward a resolution.  Your customer service reference number is: HSC1294233. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6/24 I was contacted by Aaron's by phone but I missed the call. They didn't leave a message so I thought I better check my account. I found out that they hadn't been taking the bi weekly payment out of my account since June 2024. When I called they said the manager was unavailable so I would have to talk to him. They took my contact information and I never received a call until today. I told the representative who contacted me that I could make a payment today and then they could start taking the easy payment next Friday but I would need to put a different account in there. I also let them know I had filed for bankruptcy but I didn't list Aaron's because I need the mattress. He said he would have the manager call me back. When I was contacted by the manager I explained I was homebound and could make a payment today and start paying the bi weekly payments but couldn't make up the past payments due to Aaron's fault for not taking it out of my account. He said that was unacceptable and that they would need to pick up the mattress. They would hold it for 30 days but I would need to pay off the mattress meaning pay over $400 to get the mattress back. It was Aaron's error that they stopped taking the payment but now due to my health I won't have a mattress to sleep on and it will exacerbate my heart and other health issues as I have no other bed.

  

  Business Response

  Date: 08/21/2024

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer and apologies for any inconveniences caused by your experience. Based on internal records, our General Manager has had the opportunity to discuss with you your concerns and are working with you toward a resolution.  Your customer service reference number is: HSC1294203. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However even though their system messed up and didn't take the money from my account they are still charging me late fees 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About the 5th of July I went to Aarons for a bed. I choose the one they had displayed. The lady ******* the bed came just as it was shown mattress etc. I'm disabled and the bed was high which is what I was looking for. I paid ****** first payment. Apon receiving the bed it was extremely low to the ground 28 inches from floor to top of mattress. I was told when I called the bed was put together wrong. The metal frame they had it on could be felt through the mattress which made it impossible to see on. Call the store they said that they would send somebody over to fix it when they did I was told I need a box spring. They told me they would order one and that would be in the next Thursday. I called Fine Thursday and was told that they only had a couple used ones he didn't know about anyone that she had ordered. I thought you would call me back and didn't get a call I called back again and set up an appointment for Tuesday to have the mattress delivered after it explained to the guy that I was disabled with severe nerve pain and I couldn't sleep on the bed he didn't feel like showing up cuz while he's by himself he'll try to get there following week Thursday. Found my first complaint with corporate and they had *********************** me the store manager. He told me that he wasn't in town but he'd be in town the next day. Call the next day and was told that he would be out that day to see me to fix the bed because it didn't need a box spring they just put the bed together wrong. He also didn't show up. Filed another complaint with another complaining corporate . He also didn't call me back I want all my money back and to come get the bed I was told I would not be charged for this month but they already took the money off my debit card and then I was hung up on.

  

  Business Response

  Date: 08/21/2024

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer and apologies for any inconveniences caused by your experience. Based on internal records, our ********************* Team has had the opportunity to discuss with you your concerns and are working with you toward a resolution.  Your customer service reference number is: HSC1293579. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa on a rent to own plan from ******, ************. I pay promptly through Auto pay. In May 2024, I had to change my debit card due to an unauthorized transaction from another retailer. I had to pay by cash until the card arrived and I got to the store about two days late. The representative was not very pleasant. It like he was using scare tactics to intimidate me.The following week someone was calling about my payment. I made contact with the store and confirmed my payment.I received my new card and subsequently gave the store my new card detail. The following week I received a call from the stores number asking for my debit card information. I told the person (****) that I had taken the card to the store and they updated my profile.I received several calls from the stores number during the week. I ignored them. On Thursday or Friday I got frustrated and answered the call. I told **** that I have already passed on that information to the store. He told me that some of the card information was deleted from the system. I refused to give him my card number. He badgered me until I spilt the last for digits of the card on file. I was not comfortable.My payment of $109 plus was deducted on the week end. A second payment of$90 plus was deducted in early July. When I contacted the store they treated me as if I was a dummy. I contacted my bank and had the transaction reversed.I informed Aarons that I will not be giving them another card or cash. I will get a money order. I reported the matter to their corporate office. Told a regional manager would reach out to me. No had to date.I told them when I could get to the store with the money order. When I got there the store was closed.I called corporate this morning . My complaint was updated and that was it. I keep getting letters about late payment and no one addressing the issue.If the situation was reverse, I would be in prison.This needs to be addressed.

  

  Business Response

  Date: 08/21/2024

  *** *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer and apologies for any inconveniences caused by your experience. Based on internal records, our ********************* Team has had the opportunity to discuss with you your concerns and are working with you toward a resolution.  Your customer service reference number is: HSC1293121. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards