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Business Profile

Rental Furniture

Aaron's

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aaron's has 1717 locations, listed below.

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    Customer Complaints Summary

    • 777 total complaints in the last 3 years.
    • 237 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Aaron's rent a center in ****** ** and had a refrigerator delivered. It was suppose to be Brand New and it arrived very much used and damaged. The two delivery guys tried to force the fridge through my front door and broke the screen door and pulled my door frame away from my wall. We sent the merchandise back with them and called the store for a refund and spoke with the store owner telling him about the damages done by their delivery crew. We had to submit photos and they said they would have someone come out to assess the damages and fix what's been broken and we haven't heard a word from anyone! This is so ridiculous and I should not have to spend money to fix something simple minded people damaged. If there is a way to help me with this issue I would greatly appreciate it. My screen door needs to be replaced, and they need to fix the door frame where it's pulled away from my wall causing the main door to shut improperly. They also caused damage to the brand new flooring in my kitchen

      Business Response

      Date: 08/05/2022

      ****************, 

      Thank you for bringing this matter to our attention and allowing us an opportunity to respond.  We will have the store's area or regional manager contact you as soon as possible to address your concerns. 

    Aaron's is BBB Accredited.

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