Complaints
This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 776 total complaints in the last 3 years.
- 238 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aarons Store # C1302 went into my account without my permission the credit card I have on file was changed to a past credit card and Aarons took money without my permission. They also changed my Deferred payment notice without contacting me first. This is in direct violation of the "Chapter ***************************************************************** Agreement Act.And also against Federal Law -14th Admendment . Fraud has been reported to my bank and also police report has been filed Federal and State level. The card thats on file is what they were told to use and Aarons switched it to a former card on 7/27/2022 without my knowledge or nor my permission. Any type of former payment, No employee should ever have access to any type of former payments or information like that. This is a s proof that it does happen and 100% theft. Ive contact Aarons **************** 3 times not 1 person has contacted me. If my $$ isnt put back and taken from the correct card on file. Someone is going to prison
Business Response
Date: 08/09/2022
********************,
Your feedback was shared with the the store manager. From review of your account, the store manager reached out to you and assisted in addressing your issue. We appreciate your business and the opportunity to address your concern.
Customer Answer
Date: 08/09/2022
Complaint: 17638900
I am rejecting this response because:Not one person has reached out to me at all
Sincerely,
*******************************Business Response
Date: 08/16/2022
********************,
From my review, your account is now current. Please contact the store manager to review any further concerns you may have.
Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a rental agreement with aarons for a ps5 which I owe about 1300$ on. I received a letter in the mail a final demand letter stating I owe 209.63$ or I need to return the product. They will not honor the legal document they sent me.Business Response
Date: 08/09/2022
**************,
Thanks for your feedback. Please disregard the letter received. Your account is current and no further action is needed at this time.
Initial Complaint
Date:07/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This store began charging me for products I ordered before they were received.(my first payment was 12/31/2021 and I received my items weeks later after constantly calling the store and the corporate line. They delivered everything late, one of the items is not even functioning properly. Furthermore, due to many issues and inconsistencies with this store, including them sending an individual to my home who threatened me in front of my children and scared them half to death I requested only written communication so that I have my proof since they s**** up so often. It should be noted that a representative in corporate told me to call the cops on the individual that the store sent to my home since they couldn't do anything about it although he was employed by Aaron's! That is a safety hazard. The Richmond Hill store is by far the most disorganized and ghetto store I've ever encountered. Furthermore, the store manager is nasty and rude and makes his own policies rather than follow those clearly stated on Aaron's website. When I first requested clarification because it appeared that he wasn't following company policy his response was:" C1600 Tue, Jul 26, 6:13 PM to me Good afternoon. the store does not have access to the email. I am not always in the store. The only way to make the payment is by telephone. I can be reached up until 6:30pm today."This goes against what is written directly on their website, an individual may contact Aaron's via chat, email, phone, or text. I also received a subsequent email from the manager when I asked for further clarification in which he basically stated he is only 1 person and is very busy. That is not my issue, Aaron's should then make sure their store is equipped with the necessary tools to perform at an optimal level and follow their own guidelines.Business Response
Date: 08/09/2022
********************,
Thank you for your feedback. When time permits, please contact the store and ask for the area or regional manager. We appreciate your business and would like an opportunity to work with you to resolve your issue as soon as possible.
Customer Answer
Date: 08/09/2022
Complaint: 17630666
I am rejecting this response because: anytime I speak to the store I'm told that they have no record of the complaint and the regional manager was supposed to call me atleast 4 times and has not replied to any of my concern
Sincerely,
*****************************Business Response
Date: 08/15/2022
Thank you for your feedback. From my understanding, the general manager has attempted to reach out to you and discuss your account. You can call the store and request to speak with the general manager or you can visit the store to address your concerns.Initial Complaint
Date:07/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aarons on ******* ******************************************* wont Honor there products Im having problems with a mattress they said they would come out to look at it and they never showed up when they told me they would they except me to pay for this Defective mattress and there **************** *****Business Response
Date: 07/28/2022
Thank you for your Message. Please note, the information on this account appears to be with a franchise location, *************************** in **, doing business as Aarons. All customer concerns that are for this location will need to be addressed by the franchise. Please contact the franchise. Thank you.Initial Complaint
Date:07/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got evicted from my home. On june the 27 or *************************************************** june i talked to one off the managers at the store ***. I explains to him that im moving so i need someone to pick up the furniture he *** told me that he was short handed and it will be after the 4th before he can come get the furniture it will be the day after the 4th which is the 5th of july. He didn't show up or call me. So i called back to see if he can come get the furniture because i Dont want it anymore and i can put it my storage unit. He said i understand and i have some people here i can go get it So today is july 23 and they took ****** off my card i did not tell them to take it off they where not authorized to do so. I just want my money back please.Business Response
Date: 08/09/2022
************,
Thank you for your feedback. Please contact the store and work with the area or regional manager regarding the status of your account.
Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned items to Aarons July 2021 and they have been charging me for an item I returned under their return policy. I have called and tried to resolve this issue and have been given the run around. Its $1,400 of charges which is UNACCEPTABLE.Business Response
Date: 08/09/2022
Thank you for your feedback. According to our records, you are not an Aaron's customer. With that, privacy reasons prevent us from from discussing any account information with you.Customer Answer
Date: 08/09/2022
I am not listed as the customer although my husband ******************************* is the customer with **********************.Business Response
Date: 08/15/2022
Please have the customer contact the store so that we can communicate with him and address his concerns.Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have my account set up on their easy pay online. But yet I still get a massive amount of phone calls three a day and people showing up to my house demanding payment even though my payment isnt due for another 3 to 5 days and this happens literally every month. They start calling 10 days before my payment is scheduled to come out from there system and every time I talk to the store the manager *** tells me that the online system is wrong and that I owe 2-3x the payment the online system is asking for. They also show up to my door demanding payment in cash and the one time I gave it to them I have them $145 in cash didnt receive a receipt. They didnt have change and only received at $90 credit on my account. And they still debited my card on file 3 days later. I will never do business with them again.Business Response
Date: 08/09/2022
Ms. Pro,
I have shared your feedback with the store's area manager. He will review your payment history and reach out to you directly to discuss your account. We appreciate your business and the opportunity to respond to your concern.
Initial Complaint
Date:07/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The general manager has been aggressive and rude to me for the past two months threatening me and nearly causing my pregnant wife to have a miscarriage because he would come to our house two hours before the store even opens and harass us even when we already paid what the system said we owed. He changed the amount four times and when we went and paid the 200 dollars payment that the system said we owed he said we owed him 300 now. I have filed four complaints about him to his company and nothing has changed the last time I spoke with him I was informing him that I was working out of town and wouldnt be able to have the payment for another week and he threatened to go to my house while I was not there and go in to my house to get the merchandise. I had to send my wife and three year old back home just to make sure he didnt do it. He abuses his power and bends the rules and violates the policy and procedures the company has.Business Response
Date: 08/05/2022
********************,
We appreciate your business. Thank you for bringing this matter to our attention and allowing us an opportunity to address your concerns. I will have the regional manager contact you as soon as possible regarding your account.
Customer Answer
Date: 08/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a refrigerator brand new from Aaron paid it off. I still had a warranty with them a month later. My refrigerator stopped working for about a month I contacted Aarons for a resolution . I lost over ****** worth of groceries because my food spoiled. They had me to do another agreement which was suppose to be a loaner until my refrigerator was repaired. A technician came out and checked my refrigerator and said it would be ****** to fix to which Aaron replied they are not paying even though. I still had a warranty. Now they expect .e to pay for the new refrigerator instead of replacing my refrigerator. They want to give me a used refrigerator when I purchased .my refrigerator brand new. Please help me to get resolvedBusiness Response
Date: 08/05/2022
******************,
We value your business and appreciate the opportunity to respond to your concern. Thank you for bringing this issue to our attention. I will have the area/regional manager contact you as soon as possible to address this issue.
Initial Complaint
Date:07/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of ********************** for a long time and have always paid my account in full. I have recently fell upon serious health issues and asked Aaron's to consider my purchase of my washing machine and dryer paid in full because of my health I'm not earning the salary I was. I have paid a lot towards this purchase and asked them to work with me but instead I'm being threatened and employees are showing up to my house unannounced. This company already over charges it's customer and takes advantage of people who have fell upon bad luck. I want Aaron's to consider my account oaid in full since I have paid way more than the cash price. I also want the harassment calls to stop until I'm back on feet and able to return to work fully.Business Response
Date: 08/05/2022
Customer *******,
We value your business and appreciate the opportunity to respond to your concern. Thank you for bringing this matter to our attention. I will have the area/regional manager contact you to see what options are available to assist you at this time.
Customer Answer
Date: 08/05/2022
Complaint: 17578108
I am rejecting this response because I'm only being called for payment 3 to 4 times a day. None if the calls involve negotiations.
Sincerely,
***************************Business Response
Date: 08/08/2022
******************,
T***** for your feedback. Again, to address your concerns, we would have to speak with you. Please contact the store and ask to speak to the regional manager to discuss your account.
Customer Answer
Date: 08/09/2022
Complaint: 17578108
I am rejecting this response becauseI was told if I don't pay then employees don't get paid.
Sincerely,
***************************
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