We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Church's Texas Chicken

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Church's Texas Chicken's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Church's Texas Chicken has 115 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 130 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was working for churches for almost 9 months and they was paying me cash and they wasnt filling there taxes they wasnt giving me no check stubs since I worked there and they would work me 2 weeks straight calling me in on my off days and cheating me outta my money I was wondering is it ok for a job to pay me cash instead of giving me a check stub

      Business Response

      Date: 03/01/2023

      Dear BBB:

      ***************************** complaint should go to the employer that employed her at the ******************** We have both company operated and franchised restaurants in the ****************. I can only help ************** with her problem if she provides me with the street name and city for the restaurant she allegedly worked in so I can determine if the restaurant is a franchised restaurant or a company restaurant. Please provide that address for me so I can assist here.

       

      ****************************
      Executive Vice ********** *************************** Secretary

      ***********************************

      Cajun Operating Company
      980 ********************************************************************** 30328

       

      Customer Answer

      Date: 03/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      churchs.com allowed me to place order number (or OLO#) is ***************** at their store on **************** in ******, at 4:00 pm today, to be ready for pick up at 4:15 PM. My debit card was charged $44.35. The store told my husband they don't take online orders and were only accepting cash. There's an option to request a refund, but at the end it says "your input will be shared with the manager of that location." What good is that going to do? The website has no phone number to call, no email address to use. Where did my money go? The website never tells you that your request for a refund was received or anything. I checked my email thinking maybe I would have a confirmation of my refund request waiting on me there. Nope, just the receipt for my order. So at the bottom of the email was a link to let them know how they're doing. I click that and arrive at a Guest Satisfaction Survey, with a welcome message and statement about how much they value my candid feedback. I click the start button there, and arrive at a screen saying, "Thank you for your interest in our survey. Unfortunately, we are unable to continue the survey based on the information you entered." As for this store, this is probably the 5th time I have had a major problem, but at least in the past, they actually honored my online order. It is located in the ********************************************************************. So, my husband still wanted Church's chicken and had to pay for another order at a different store.

      Business Response

      Date: 03/02/2023

      I have spoken with ***************** apologized for the confusion and she is receiving a full refund for her order.

      Customer Answer

      Date: 03/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date-2/25/23.. Amount-$41.. location-Church's Chicken.. order was delivered... Ordered 2-3 Piece mixed w/ 2 sides each and drink. Received a pigeon wing on each order as the white meat. I always get a breast. Terrible for what I paid.. pieces were small.. Tried called location since the time order was received and never got an answer.. Very unprofessional. Do not have a vehicle so was not able to go to location to get a refund. For what I paid I deserve a refund!! Please help. Thank you.. *************************-************

      Business Response

      Date: 03/10/2023

      We apologize for any service you experience that was unsatisfactory.  Please provide the location of the restaurant that you received the order from along with a copy of the receipt.  Thank you

    • Initial Complaint

      Date:02/22/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online for this location on Sunday 2/19/23 around 7pm. When i got there they didnt had the food that i ordered available and i asked them if i could cancel the order and they said it had to be done through the app because thats where the order was placed. The app doesnt give you an option to cancel the order and tried talking to 3 different managers to get help on who to contact or how to get a refund for the food that i got charged for but was never made they told me they couldnt do anything. I then asked if i could get the food the next day when the item was available and they said that I couldnt get any food from them anymore. I got charged to my bank account for food i never got and nobody seems to know who i need to contact to get my money back. I asked if they could have the district manager call me to see if there was something i could do to fix the problem and they denied my request. My order total was $45.23

      Business Response

      Date: 03/10/2023

      Hello we are sorry for any inconvenience you have experienced.  Please provide the address of the location where your order was placed and a copy of the receipt so that we can this resolved for you.  Thank you

    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have always gone to Church's Chicken located at ***************************************************************. This is a 15 minute drive from my home, 30 min round trip. For years I have used the online coupon from the local Churchs Chicken site and never had any issues. In fact, I used a coupon there 2-3 weeks ago. Today 2/2 we go to this location with a new printout of the coupon, same one used a couple weeks ago and I am now told they dont take printed coupons anymore? They didnt bother to even try to enter the coupon code, flat out said no coupon. Again, this is the same printed coupon $24.99 I used a couple weeks ago at this location. What changed in a couple weeks that the corporate coupon cannot be accepted anymore? I refused to do business and walked out of their location and had dinner elsewhere. I dont plan on returning to this location until they honor corporate coupons like they have been for years past. That was a waste of 30 minutes of my time driving here and back.

      Business Response

      Date: 02/14/2023

      Good morning!  We apologize for the inconvenience this has caused our loyal customer.  We have followed up with the store manager along with the rest of the employees to ensure we continue to provide our guests with the best service they deserve.  We have reviewed coupon protocols and have reminded employees that although the website coupons are for only participating stores, we will accept and honor those promotions.  We apologize once again and hope that our loyal customer can give us another chance. 

      Customer Answer

      Date: 02/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my lunch at Church's chicken on the ******** and when I checked my receipt it has an upcharge of .50 & shortly after I received an alert from my debit card that Church's took another **** out. I was not told about these extra charges.

    • Initial Complaint

      Date:10/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ***************** on 10/30/2022. For a total of 70 after tax. Located in ****** ** at the Golf Links location.I've tried calling and have been hung up on. This was my last straw.This time there were spiders crawling out from under my food.

      Business Response

      Date: 10/25/2022

      This report has been referred to the independent franchise owner/operator of the restaurant in question for investigation and resolution.

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a pickup order through ******'s website on August 9th of this year that I didn't receive totaling $17.07. I ordered from the restaurant at *******************************************************************************, and one of the workers stated that they never received the printed receipt to fulfill the order, yet I have the order confirmation email and payment draft from my debit card. I've called the corporate number multiple times only to be told I would be called for the refund, but nothing has been done. I reached out through Church's website and used their online form (contact reference #***GF7), but didn't receive a response. I reached out through ******* and was told they would escalate it internally, but haven't received a response in over a week. They have agreed to refund the charge, but I have yet to receive anything after several attempts and nearly 2 months of waiting.

      Business Response

      Date: 09/27/2022

      This report has been referred to the independent franchise owner of the restaurant for investigation and resolution.

      Customer Answer

      Date: 09/27/2022

      I will await a finalized resolution to this issue since I've been told several times that it would be resolved previously. I stll have yet to receive a response from ******'s official ******* page.

      Business Response

      Date: 09/28/2022

      This report has been forwarded to the independent franchise owner/operator for investigation and resolution.

      Customer Answer

      Date: 09/28/2022

      I'm still waiting for a resolution.

      Business Response

      Date: 10/10/2022

      This customer report has been forwarded to the independent franchise owner of the restaurant for investigation and resolution. 

      Customer Answer

      Date: 10/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past 4-5 yrs every time I go to the location in my area ******************************************************** there is a problem with the food not being fresh it happened every once in a while a few yrs ago but for the last couple of yrs its every time I go in there (3-4 times this yr) there is a problem. 9/20/22 i order 2-2 pcs 1 white 1 dark and 2 sides ************ was so dry and old you can look at it and tell it was dry and old (the manager actually checked it and put it in the bag anyway) pd $2.99 returned for fries. Ordered **** slaw by the time I was able to eat the meal the **** slaw was spoiled. pd $2.49. I have called the corporate office several times over the yrs about this issue and still it exist and, judging by the response on this site from the company I am calling the health department tomorrow this is ridiculous for a restaurant to be apart of the community and continue to sell GARBAGE to that community

      Business Response

      Date: 09/21/2022

      This report has been forwarded to the Zone and Area managers for investigation and resolution.

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Church's Chicken <***************>Fri, Aug 5, 2:52 PMto me ******* (*****************)***** ******************************************************* ************** Order # ***************** (Note: You do not need this number to pickup)Customer Name:********************* Customer Email:******************* Customer Contact Number:*********** Payment Method: Credit ********* x-**** ORDER FOR PICKUP Order ready at 3:15 PM, TODAY (FRIDAY, 8/5/2022)1 x Original Smokehouse Family Meal(1 x $25.00)=$25.00 4 x Smokehouse Half Chicken (4), p 1 x ************ Large 1 x Corn on the Cob Large 4 x Honey-Butter Biscuit, P SUBTOTAL$26.00 TAX$1.56 TOTAL$27.56 How was your Churchs Chicken experience today? Take a short survey to let us know how we did by clicking this link Thank you for ordering with us.Note: Add *************** to your safe-senders list so that you are sure to receive our messages.For order issues, please contact ******* (*****************) at **************.Order placed at 2:51 PM When I arrived they claim they NEVER received this order. so I returned home, later they charged the card. We called DQ that blames the location, and the location blames the website

      Business Response

      Date: 09/08/2022

      This customer report has been forwarded to the independent franchise owner of the restaurant for review and resolution. 

      Customer Answer

      Date: 09/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Church's Texas Chicken is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.