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Business Profile

Restaurants

Inspire Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Inspire Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inspire Brands has 299 locations, listed below.

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    Customer Complaints Summary

    • 370 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At approximately 8:00 pm pacific time on 3/27/24, myself my wife and friend came to eat at the buffalo wild wings located at *********************************************************************** to enjoy wings and refreshments. We were sat down and helped by an employee named *********. She took our order and brought our food moments later. My wife has certain food allergies, so she brought in snacks to eat while myself and friend ate our wings. Moments later we overheard her speak to a manager who came up to ask stating that we could not bring outside food. We tried to explain the situation about my wife but unfortunately, we were not being understood. Shortly after the employee ********* comes back with an attitude, brings us our bill with to go boxes and says you guys can leave. Please keep in mind she was not a manager nor did a manager state at that moment we had to leave the restaurant. The entire time she was being rude, unprofessional when we asked for condiments and napkins. Continuing my statement, I proceeded to pack my food and head to the nearest register where employee ********* then reaching to grab my trays as I'm walking to the register and tries to take away my food. We were not out of the *************** had we step outside. I advise her to step aside and to not touch me. Once again, she aggressively reaches to take away my food from my hands, and tugs away. At this moment I'm yelling to her to leave me alone, stop grabbing my food and step aside. The food then flies in the air as she proceeds to grab food from the floor and throw it to us. Another employee stepped in to pull her away while a manger comes in to hold my wife who at this point was very upset yelling at *********. The manager who grabbed my wife ***** holds my wife, when I then step in push him and tell him to lay hands off my wife. He proceeded to do so.

    • Initial Complaint

      Date:03/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      0n 3/9 I placed a order: *************, ticket # ***** through company's app to be picked up at ******, ** location. App indicated I should report the stall I was parked at and someone would bring out my order. The stalls appeared to be working at the menus were on. After sending my location via the app I waited, and waited until, after 20 mins I joined the drive thru as the location's doors were all locked. Upon giving my information I was told they did not have any order in my name. Upon driving to the teller my order magically was ready. I was told they do not use the stalls yet they do not post signs nor indicate this via their app. I reached out through their app and was told they would send a coupon for a small drink even though i request a full refund. The company never responded.

      Customer Answer

      Date: 03/12/2024

      Business address: 

      *****************************************************. 13214

      corporate address:

      *************************************************************

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Food was disgusting and was not able to eat, called the corporate line but they do not help. They promise refunds onto the app but they do not follow through. They promise escalations and calls from management but they do not follow though. They ask for tons of data but it leads to no responses or follow through.

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/16/23 I placed an order for 20 wings and wedges. I was not satisfied with 10 of the wings, I informed them and i was provided with enough points to only buy 6 wings. I've emailed and called at least 10x only asking for enough points to get 10 wings. I wasn't being greedy asking for all 20 to be replaced. I've talked to managers, I've been referred to the wrong store, I've called and now I'm exhausted. So here I am and this is my last option

    • Initial Complaint

      Date:03/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Buffalo wild wings on Tuesday, March 12, 2024 for the buy one get one free bone in wing special. Service was phenomenal, the waitress stated that I needed to login to my account in order to retrieve and activate the coupon. I did that. I was forwarded to the register to complete my purchase. Swipe my card, and due to the register malfunction the employee had to go to another register to print my receipt. When she printed the receipt and I looked at the total I asked to speak to a manager because my offer was not processed. They stated that a manager was not there. So I contacted them via phone the following day and spoke to a manager by the name of *********************** was very rude and not very friendly due to the discrepancy that I had. He proceeded to tell me that he will call me back and handle the situation. I never received a callback from the gentleman I contacted Buffalo wild wings a second time on Thursday, March 14 at approximately 5 PM and spoke to ***** again. **** informed me that he made a refund. But I never gave him my card or card information, **** was not able to tell me how much the refund was. And then ******************* up the phone. Not providing me any answers. This experience was horrible

    • Initial Complaint

      Date:03/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, March 2, 2024 at approximately 12:15pm my wife and I entered Buffalo Wild Wings located at ************************************************************************. The restaurant was almost completely empty. My wife retired from the Army after 22 years and is VA diagnosed with severe service connected PTSD. She has a miniature poodle which has been certified by medical personnel to aid in reacting to anxiety brought on by routine activity. The staff at the Buffalo Wild Wings immediately refused to allow us to have a table. The manager identified as ******************* came out from the back and told my wife that the *** does not recognize PTSD as a disability and we would not be allowed to eat at the restaurant with my wifes dog. My wife and I stepped outside, as my wife was incredibly saddened and upset. I returned to speak to ******. I read ****** information on the ***** Secretary of States website referencing PTSD and service animals. ****** began to lecture me again that PTSD is not a disability. Instead of remaining on scene and becoming confrontational with ******, I collected his business card and left. I believe that the offensive manner in which ****** was so dismissive of my wife and those who suffer from PTSD in general was incredibly unprofessional and also violated State and Federal laws. Is this the policy of Corporate Headquarters for Buffalo Wild Wings and does Buffalo Wild Wings believe in a culture where Veterans with PTSD should be treated in this manner? Does Buffalo Wild Wings agree with a manager at one of their stores who represents their brand when he says that PTSD is not a valid disability?

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, March 8th, 2024 - my brother went to the *** in *******, *******. He sat at the bar & ordered lunch. At the end of his lunch, he scanned the ** code, & paid for his lunch via the app. While exiting the restaurant, he was stopped by a manager asking for proof of the paid meal. When showing her the transaction, she then requested to have it opened to verify the ************ She then stated that it was because he has been in here multiple times and has been stealing food. When she was asked for proof of it being him stealing food, she said she did not have to show it and later stated she did not have access to it. Officers took him outside, spoke with him, then returned inside, and then came back out and told him that he was mistaken for another African American Male who has been there, essentially wanting to state he looks like every other black male that comes in to that establishment. He received no apology for the mistake, and was dismissed to leave by the police officers. We called up there, she stated that she had pictures of him being in there THU night, and which he was not. When again asked for the proof that their "hr ***** sent over, she stated she did not have it - again. While this may have not seemed like an issue to her, it was a huge issue to my brother and his family. This is 2024, & profiling and racism should be dead but it is people like this manager that keep it alive. As if the wrongful accusation wasn't enough, not a single apology given. Buffalo Wild Wings needs to do better. & furthermore, the review was also left on the ****** page for *******, to which no manager/team member cared to reply to, or even apologize - but continued to respond to others. My brother can be contacted at *********************** I will end this with the wise words of ********* A man dies when he refuses to stand up for that which is right. A man dies when he refuses to stand up for justice. A man dies when he refuses to take a stand for that which is true."

    • Initial Complaint

      Date:03/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I visited BWW in ************* on our way out of town (Feb 14, 2024). Our friend was with us. We each ordered wings, while our friend ordered *****. Her fries were never received and she had to cancel the order despite numerous reminders to ********, our waitress. Nevertheless, I left a 16.2% tip (pics of customer receipt and credit card statement available). Our bill was $74.21. I tipped $12 for a total of $86.21. The actual charge to my credit card was $87.01. BWW added and additional $.80 to the tip. That is illegal. Not only was the service poor, but BWW stole $.80 from me assuming I wouldnt catch it.I would like an apology, and resolution in this manner. Whether a credit to my card or a gift card for future use at a different BWW. This is unacceptable behavior.

    • Initial Complaint

      Date:03/09/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several times within the last 3 weeks, Ive ordered from Buffalo Wild Wings in ****** in village crossing. Several times they have gave me incorrect orders forgetting ingredients or adding ingredients I didnt ask for. They even forgot parts of the order. The most recently they didnt make good on their latest mistake and began arguing with me that they refunded me for the order which was actually an old order. They behaved in an unprofessional manner to the point where they did not research which order I sent a complaint about. Attached are photos showing they have not refunded me for their mistake and instead did not do proper research.

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 28, I accidentally left a $50 tip on the Sonic APP at the Sonic Drive In on 1001 ******. They were so kind to inform me of my mistake and told me to contact customer support. I called before I even left the Sonic on that day, January 28. They informed me that I would be receiving a refund within 7-10 business days. 10 business days roll around, I call back on 2/7/24. . They tell me the same thing. I informed them that it has already been that long. They tell me that they will escalate it and to hear from a manager about. I waited and called back on 2/8. They tell me the same thing again.I informed them that I would like to talk to their manager there. They said there was not one there, and they would escalate it again. They called me back and told me a manager would call me back.No response.I call back on 2/14. I am told the same thing. No manager is available, and they would escalate things and that a manager would call me back. I ask to speak with their boss. They say there is not one there. I said that I would wait until they got their boss on the phone, so I can speak to them. They have no boss there. So you are telling me they are working all there and have no oversight.??So I try to call the Sonic office in *************. They cannot help me and send me the number to Corporate headquarters. I have left messages and still no one alls me back. I just want my $50 back.

    Inspire Brands is NOT a BBB Accredited Business.

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