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Business Profile

Restaurants

Inspire Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Inspire Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inspire Brands has 299 locations, listed below.

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    Customer Complaints Summary

    • 370 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Noticed in march that my rewards account was not working property. I assumed the application had a malfunction or glitch. Visited a location and asked the manager if he had any idea why my account was not working and he told me to contact support. I attempted to call several time without success so I sent an email that received a response to contact the store manager at 0299. It didnt explain contact information so I googled it and discover the location was in *************. I called and spoke with **** and he apologized that this happens often and he will email them immediately to have my account reactivated. His best excuse for the issue was my account was flagged for fraudulent activity. I had not seen any alerts for fraudulent activity or email. He copied me on the email sent to support and I waited patiently but my account never changed. I emailed support for updates and they responded they are waiting for a response from Gabe. I have called several time and have sent several emails to Gabe and still have not received a response. The motive to me is unclear why my account is not working. I would like this cleared up so I can begin visits your locations and acquiring my rewards. Please respond with actions to solve the issue.

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to resolve my issues with my Blazin Rewards account since March 7th, 2024. My linked email address is no longer active or accessible. I contacted BWW, and was asked to delete my account. After waiting five business days, I was supposed to be able to create a new account. I have found thats its not possible to create a new account, because my phone number is still associated with my old account. Several requests for help with establishing a new account, reactivating my old account, or at the very least transferring the 970 points that were in my old to my wifes account, have gotten me nowhere. We enjoy the venue, and I would just like my rewards account activated to enjoy the benefits of the rewards program.

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 16th 2024 around 11:30pm I called to place an online order. The woman on the phone said they arent taking phone orders, only online, and was very rude, offered no explanation l. So I pulled over after an already long night to make an order online. Said it would be ready at midnight. I got there at 11:50pm, the place was dead, and my food was already cold (I tasted it in the car-was also disgusting) so clearly wasnt fresh. I left frustrated because I was tired and there was a drunk couple arguing I would have had to walk past again from my car to go inside that I didnt want to get involved with. I left a ****** review the day after this incident happened to which the business responded saying to file a formal complaint online, which I did that day. Three weeks later I still hadnt heard anything from the restaurant so I sent another formal complaint online. The next day or two the manager, *****, called me. He told me they didnt get my first complaint and that he couldnt do anything about the situation. Then I asked to speak to someone above him and he told me there wasnt anyone above him who could deal with this issue right now. This company steals money from its customers then makes a bogus policy saying they cant give full refunds. I paid $34.53 for cold mush that I didnt eat and that was probably just microwaved food. I am very frustrated and just please want my money back.

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been working with support for a few weeks now. I am not able to check out using my credit card through my sonic app. I am not sure if my credit card was blocked from your system or what is going on. I need someone in corporate to help me get this fixed.

    • Initial Complaint

      Date:04/09/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thurs 9 April 2024, I ordered Buffalo Wild Wings buy 1 get 1 half off as I've done almost every week the past 4 years. I've been ordering Thurs wings since they were buy 1 get 1 free before it changed to 1/2 off & since veggies were automatically included before it changed to "Available upon request," as listed on the menu. Usually we order pickup via online where you check the box to have veggies included. There is never an additional charge for veggies. Today the online website was inoperative so we called in & the employee said it's $1 extra per veggie. We usually get 4 orders (2 full price & 2 half off) so we have paid for 4 veggies. In recent months, they've often not given all 4 veggies until we say to at pickup.At pickup I asked for veggies & was told it's an extra *********** says so on the menu & asked if I want to speak to her manager. I said I've been ordering wings here for over 4 years, so yes I'll talk to him. The manager came out & the employee was very rude to me holding up the menu saying it says on the menu & wouldn't let me talk & explain the menu states "Available upon request" which means no additional charge, unlike bacon which has an additional charge listed next to it. She was so rude the manager said, "Hey what are you doing, get back in the kitchen now." He got me only 1 veggie as a gesture of good will. ****** discussed & he kept saying his register payment system adds the *********** changed recently. I asked when it changed & he didn't answer. I said I've gotten veggies every time so he said then they've been incorrectly giving you veggies for free. He kept saying the system charges ****** kept saying either way, the menu does not have a charge. This is false advertising. She came out again & was rude again & he sent her back to the kitchen again.They are ripping-off customers & forcing them to take it or leave it. I want appropriate compensation, a full ************ ******* this issue will not happen again to me or anyone else.

    • Initial Complaint

      Date:04/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Sonic @ ******************************************************************** at about 2:00 P.M. on 3/26/24 and asked to buy a "#2 Sonic Cheeseburger with purchase of same" in accordance with the coupon attached to this complaint. The waitress took the coupon inside and returned saying the manager would only honor the #1 Cheeseburger with the purchase of same. My expectation is that the Sonic Restaurant honor the coupon and allow me to purchase a "#2 sonic Cheeseburger with purchase of same "which is legitimate and publicly published.

    • Initial Complaint

      Date:04/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought gift certificates at charity auction and they're expired. Not good business

    • Initial Complaint

      Date:04/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arby's has made a false advertisement about "free delivery". Arby's then illegally charged $2.50 for delivery by writing the words "service fee" next to the $2.50 charge that is part of the delivery fee that is not charged to pick up orders online nor to orders at the counter. Arby's then failed to actually give me any food to eat after ordering and paying for food to eat. Arby's then listed the email for "urgent and immediate issues", such as wallet left in restaurant, physical attack occuring in a restaurant, or the fact that no food has been handed to me one entire hour after "expected order arrival time". Arby's then has made no reply whatsoever to the email of "urgent matters", an entire week or longer after the email was sent that requires a reply within 5 minutes, which is indicated by the "special" email address for "urgent matters".

    • Initial Complaint

      Date:04/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon, I am writing about the continued failures of the Arbys corporation. Since moving to ****** a decade ago, both ****** locations have closed, and recently, the ********* location closed, all pointing to Arbys inability to provide good food and good service. Today, I attempted to sign up for the reward program, because this month as a member, you get 4 free sandwiches. After completing registration, I got an error message. I was asked to sign up again, I did, and got the same error. I them used the site to get a phone number, called that number and got outsources support where the person struggled to command the English language. After collecting my personal information, nothing was done to resolve my issue. Nearly an hour of my time was taken with no resolve. I made clear the issue was the website and not my ability to navigate. As a Network Engineer, I can tell when a system is struggling to process information or has bad coding. I want to also note for the people at Arby's this is not my 1st, 2nd, or 3rd experience that was avoidable and inexcusable and if they keep records, they will know who I am. I am requesting either 4 free food vouchers or an Arby's giftcard for $40 to offset this waste of time and failure to compensate my efforts to become a rewards member. You should not have a public facing web portal if you don't have the infrastructure to test and ensure it's optimized and able to handle surges in traffic.

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/1/24 I placed an online order at Sonic. They had an offer on their app where you buy a garlic cheeseburger and get a free medium shake. On the screen after selecting which shake I wanted it showed my price which had the discount for the shake. Went to the next screen to pay and hit submit. Upon arriving at the stall to notify them I was there I noticed it billed me for the hamburger and shake. I let the store know about the error and was told I had to call the number on the app. Called that number and was told he could give me a free shake on my app or mail me a $5 gift card. Told him I just wanted it made right and to refund my card for their error. Then was told I they can't do that and I would have to wait for a manager to call me. It's only $5 but how many other people have they done this too? Pretty unethical to hold someones money when you make a mistake.

    Inspire Brands is NOT a BBB Accredited Business.

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