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Business Profile

Restaurants

Inspire Brands

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Inspire Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inspire Brands has 299 locations, listed below.

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    Customer Complaints Summary

    • 372 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/24 I did a mobile order before arriving. A woman came up and said we dont have any eggs. Do you want something else as a substitute for your sandwiches? My daughter and I looked at each other and said do you have sandwiches that dont have eggs and she said no do you still want the hashbrowns? My daughter answered and said yes. So she leaves comes back and tells us that the other girl named ****** said that we have to request a refund in the app. So we are trying to figure this out in the app and cant find it so ****** said all you have to do is request it in the app which theres no place in the app to do that so I handed her the phone for her to do it and she said she couldnt find it either to try to cancel the order She said well Im sorry we cant help you. We dont have a manager so I cant give you a refund so $25 later I left with no order and no refund. My daughter and I had this huge plan that we were gonna go to Dunkin and get food and drinks and then drive around and look at Christmas lights. The 30 minutes that we spent at the ************-through did not start our evening out very well. Before I left I asked ****** who the manager was so that I could contact them the day after Christmas. She said the managers name is ****** and she only works early mornings. Fast-forward to today, December 26 at 7:33 AM I called Dunkin at ************ and asked For ******. I told her what had happened and she said in order to do a refund I had to come in to the store. She said when I come in it has to be before noon because she leaves for the day the next two days and that she never works past 2 PM. So I questioned the fact that they had no manager or supervisor on duty and she said she is the only manager for that store and that she cant work all day so she works opening till noon or two and then she has a very young and new crew that works the rest of the day and nights. I told her that really doesnt work out very well when people need refunds.

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 12, 2024 at 10:09 am, I placed an order totaling $29.00 via app at Sonic #**** in *******, **. I'm severely disabled and unable to drive, so I had it picked up and delivered by a third-party. These delivery drivers are not allowed to open sealed bags and rummage through the food to ensure the order was filled correctly. Thus, it is the responsibility of Sonic to make sure they've included everything the customer paid for before sealing the bag. Unfortunately, my order was missing the Bacon Garlic Butter Cheeseburger, and I only received three and a half onion rings despite paying for a large order. Sonic #**** said there was nothing they could do since I had paid via the Sonic app. They could not refund the missing items. I contacted the app's customer service, and they offered me a $5 digital gift card. I told them that was unacceptable because the Bacon Garlic Butter Burger cost $5.89 and the onion rings cost $3.99. It seems reasonable to me that if a refund is not possible, the gift card should at least cover the cost of the missing items plus tax. I was told they would escalate the complaint to higher authority, but I've never heard back from them. If I can't have a refund, I would like a gift card that will actually cover the cost of the missing items. $5 for $10 worth of missing food is not reasonable.

    • Initial Complaint

      Date:10/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a mobile order at the sonic located at **********************. Upon getting to that location, i didn't even see any sonic store. Im not sure if the address is wrong or they changed locations, but I never got my food due to this. I called, no answer. I've contacted customer service and I have not been refunded my $7.09. They keep telling me different times to expect my refund. I just want my money refunded since i never got my order.

    • Initial Complaint

      Date:10/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online Sonic order. I went to pickup it up and ****, the manager told me they would not honor the buy one, get one free burger special even though it accepted it on my online order. I am furious. I had the email receipt where I ordered and shows the discount. He has no business in management and I would like him disciplined!I want someone from senior management to contact me,******* ******. ************ Hi *******,Thanks for placing an order at SONIC!Order Time:10/02/2024 06:28 PM Order Number: #************* Ticket Number: #*** SONIC Drive-In Location ************, ** (*********************************** ************ Your Order 1x Double SONIC Smasher $6.79 Add Lettuce + $0.00 Add Mayo + $0.00 Add Mustard + $0.00 1x Double SONIC Smasher $6.79 Add Lettuce + $0.00 Add Mayo + $0.00 Add Mustard + $0.00 1x Onion ******** $4.19 1x Paradise Sunset RT 44$4.09 Subtotal:$21.86 Tip:$0.16 Tax:$1.77 Discount:$6.79 Total:$17.00 Paid with:Mastercard **** 2035

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over a month I have waited for an $8.56 refund. They say they issued one, but if they did, I havent received it after 2-3 weeks of waiting. I told them this, they said check with my bank. I contacted Venmo, there was no refund pending or waiting release for my account from **********************. ***** records all transactions, including refunds, and not one refund do I have from Sonic. I simply just want my money back. They strung me along for 3 weeks even trying to get help to get a refund and now theyre stringing me along once again. Ive tried contacting them telling them all of this and they wont bother to contact me back.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 10/8/2024 at approximately 13:22 Hours, I ordered a combo with fries and left a $2 tip at Sonic Located, ***************************************, Phone ************. did not get the fries and did not notice until we got home. When I contacted ******** at 1-866-OK-Sonic I was told I needed to contact the business directly. I contacted them at ************ and someone who identified as **** took the phone call, when I asked to speak to the manager he said he was the manager, I told him the issue and requested my $2 tip back. I was told that I could drive back in to pick up the fries on order number ******, I explained gas would cost me more and requested the $2 tip back on my card, he told me I could come in and get some coupons, again gas would cost me more than the fries round trip, I told him I was going to call the main customer service line and talked with ******** and he changed his name to ********, I told him I though his name was **** and he told me he was ******* so not sure who it actually was as I felt **** had changed his name. I then called back corporate and talked with Tekchew who was also unable to help. I let her know it was unacceptable that they want me to accept coupons in the place of money which they took from me without giving me what I ordered and have made this my problem, with cost of gas they basically stole the fries and the tip and want me to accept coupons to a company I will no longer frequent. I would like the $2 tip and the cost of french fries in the form of a check or refunded to my card not coupons.

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arbys advertised this meal online $7. When I picked it up, it didnt have cheese. The manager would not give me the sandwich with cheese even after she asked to see the advertisement because she said I need to pay more for it. She also wouldnt issue me a refund. This is the 2nd time she would not give me a refund for food I brought back uneaten. She does not wear her badge because she does not want to be identified, and that is part of her uniform. It is an inconvenience to trick people into buying whats pictured for a different price, and then to have me drive back to the store after making it home. Arbys needs to pull that picture down or advertise it for what it costs, &hire a manager that would give me a refund when I return uneatten food. I have my last 2mobile orders she would not give me my money back or do anything for the inconvenience, but shrug carelessly and walk off.Order #************* Location ******** *************************************************************************************************************************************************************************** **************

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 20 medium buffalo ******************************* with queso on the side .When the items were received the fries has queso on them , & the sauce to thing wings were not the correct sauce. I called to at 8:49pm on 9/22 the Order was placed at 8:53pm on 9/22/24 and arrived at pickup at 9:13 . Paid for at 9:23pm and left at 9:25pm. Being that the food location is in ****** - specifically location is ******************************************************************** live in ************* SE . I called today on 9/23 at 11:13am asked for a manager & told the manager .She told me to send the recipe through email and she will call me back. She never did so I called later on 9/23 at 3:43pm she told me to send ************** will call me back. I ended up missing her call & called again & was told that was a regular waitress the whole time & now Im speaking with a manager. she specifically told me I placed the order around 8:00pm & was an hr late to get the food & that they dont have medium buffalo sauce . She had a major attitude. & said she cant do anything about it.

    • Initial Complaint

      Date:09/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* provided 2 weeks advanced notification to Buffalo Wild Wings Restaurant (located at ******************************************), that a group of 16 would be arriving at 9:30pm on September 20, 2024. The church requested a reservation. Buffalo Wild Wing informed ************* that a reservation was not needed, and that the restaurant would be expecting our arrival. ************* re-contacted Buffalo Wild Wings on September 16, 2024 to remind them that a group of 16 people would be arriving on September 20th, 2024 at 9:30p. Once again ********** was told that a reservation was not needed, and that they would be expecting us. The group of 16 people representing ********************* arrived to Buffalo Wild Wings at 9:21p. The Manager on duty at the restaurant notified our Senior Pastor that he Could Not Seat our group. We told the mgr on duty that we were willing to be seated in various locations in the restaurant. He still refused to seat us based on the number in our group. The restaurant was not full. There were plenty of seats available within the establishment. We watched groups of 4 come in behind us and be seated. We regret that the 9 young boys had to see and experience this behavior in year 2024.

    • Initial Complaint

      Date:09/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/16/2024, I placed a pick-up order with Sonic on their website. When I arrived at the restaurant, I was told that their ice cream machine was down and they couldnt give me all of the items that I ordered. But they had other items if I wanted that instead. Since this was a treat for my staff, I picked some slushies instead of the ice cream treats. When I was given the items, I asked about a refund for the difference in price as what I got was significantly less in price than what I ordered. The girl shrugged and said I needed to call sonic. I did the same day and spoke to a gentleman that said I would get a full refund of my entire purchase. I have since contacted sonic 2 more times asking for the refund, and each time told that sorry, let me process that it will take 10 days and then nothing. It is now almost 2 months later and I still have not received any of my money from Sonic. One of the times that I called, they even said that it was refunded, but when I asked for details such as dates, they couldnt find it and apologized and again said it would be 10 days. I think this is completely unacceptable.

    Inspire Brands is NOT a BBB Accredited Business.

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