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Business Profile

Restaurants

Inspire Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Inspire Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inspire Brands has 299 locations, listed below.

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    Customer Complaints Summary

    • 372 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get into my Buffalo Wild Wings account for about two months now with no success. It has been locked ! I have sent customer support many screen shot attachments of the issue with nothing being resolved as yet. They updated my account with my cell phone number because they could no longer support my old number because it is a landline phone. I have had to contact them to enter my receipts after dinning with them to get my points added. All they keep doing is asking me to send attachments .I feel they do not want me to use the points that I have accumulated . They said they sent me an attachment to reset my password that never showed up.They just keep putting me off on resolving the account issue. They told me to make a whole new account but then I would lose the points. I know this seems ***** but company's should not be able to offer something and not deliver ( bonus points for free food items ).

    • Initial Complaint

      Date:09/10/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Buffalo Wild Wings reward account and have built a lot of points that can be used for food. Your rewards # is your phone #. I have changed my phone # and tried to change it on the app and they send a link that is not valid several times. So I emailed the customer support line and the first time they responded and said they changed it for me but when I verified it was not changed. So emailed them again for help and they wont return my emails or calls. I need to get my number changed to access all the credits I gave built up and they refuse to help. These rewards are worth hundreds of dollars in food. Please help me get this fixed.

    • Initial Complaint

      Date:09/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from my mobile app I have never received my order or a refund I keep getting the run around

    • Initial Complaint

      Date:09/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Buffalo Wild Wings has provided me ZERO customer service in resolving my issue.BLUF: I am not able to login to my Blazin' Rewards account either via the app or online.I have sent multiple emails to **************************** done the online fillable form multiple times, and called the support center ************ multiple times. Without being able to login I can't take advantage of the multiple promotions, my six free birthday wings expired, or access my points that I have earned to put towards food and drinks.

    • Initial Complaint

      Date:08/29/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Pricing Discrepancy at ************* Locations in ****** vs. ********************** Better Business Bureau,I am writing to bring to your attention a concern I have regarding pricing practices at ************* franchises in *************. As a *********************** fan, I frequent multiple locations throughout the city. However, I recently noticed a significant price difference between the Dunkin location in ******, where I live, and the location in *****************, where I work.Specifically, I have to pay $0.97 more for a medium coffee at the ****** location than I do in *******. I understand that Dunkin franchises are allowed to set their own prices, but I find this price discrepancy troubling. The cost of living is much higher in *****************, so it seems unreasonable that coffee would be cheaper there compared to ******. This practice feels like it is taking advantage of the Harlem community, which I believe is unfair and should be reviewed.I have attached two photos showing the price difference for the same medium coffee at the two locations. I would appreciate it if someone could contact me to explain this discrepancy.Thank you for your attention to this matter.Sincerely,***********************

    • Initial Complaint

      Date:08/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4 seperate occasions when trying to use a gift card at the fast food location in ******, ** it will not work. Three different gift card, one tried twice. The first time my husband threw the card away assuming it was not loaded. The second time I had personally bought the card for my son for Christmas and contacted the store and corporate with no resolution even though the online balance showed it had $5. The 3rd card which I have screenshots for has been attempted twice and has a $10 balance. Every time we have had to pay put of pocket. The second instance the store and corporate should have a record of it occurring Jan 2024.It is extremely frustrating that they don't care *** make no attempts to resolve or fix this issue.

    • Initial Complaint

      Date:08/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 50 wings and sides. Ordered 3x Celery and carrots. Ordered 3x blue cheese. Ordered 3x queso. Delivered by **** Eats. Did not receive ANY of the above. Called the store, and they just said that they're busy, please call back. I called back, they said they're busy, but they will never refund the above -- offered for me to come and get it -- not acceptable because I paid another $35 for delivery, and if I go get it, the food I ordered everyone will be cold. I ended up ordering pizza for everyone. A few wings eaten.

    • Initial Complaint

      Date:08/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 16, 2024, I placed an order totaling $85.71. After receiving the order at 2 p.m., I noticed it was entirely incorrect. I immediately called ********, who instructed me to contact the restaurant. When I spoke to the spokesperson, he told me he couldnt provide a refund and insisted on offering a gift card instead. I made it clear that I wanted a refund, not a gift card, as I would not use or return to this establishment.After six hours, I received a call back informing me that I would need to return the order in order to receive a refund. By then, the order was cold, old, and had to be thrown away due to my allergies to certain items. I wish the manager had suggested this solution earlier, when I first called at 2 p.m. I would have gladly returned the items at that time. Additionally, I have noticed that I am not the only one who has had this problem with this place; I have seen numerous users online complain about similar issues.

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on August 4th. I was called by Buffalo Wild Wings at 11:20 with them telling me they had to cancel my order because they didnt have any wings that day. They still took the $105.71 out of my checking account. Its been ************************************ my money back. *** made several calls to the restaurant and to headquarters.

    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint regarding my order and the poor quality of the food. Someone from the BWs location emailed me about doing a refund and to confirm some information. I replied with he requested information and I have emailed them multiple times and I still have not received the refund or a response.

    Inspire Brands is NOT a BBB Accredited Business.

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