Reviews

This profile includes reviews for Floor & Decor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Floor & Decor has 74 locations, listed below.

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  Floor & Decor

  2500 Windy Ridge Pkwy SE Atlanta, GA 30339-5677

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  Floor & Decor

  5880 W Bell Rd Glendale, AZ 85308-3889

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  Floor & Decor

  7125 E Broadway Blvd Tucson, AZ 85710-1404

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  Floor & Decor

  8925 Apollo Way Downey, CA 90242-4031

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  Floor & Decor

  2918 Buford Dr Buford, GA 30519-6538

Review Details

• Review fromMo D

  Date: 06/06/2025

  1 star
  **** operations manager at ************************************ store had no sympathy and was unapologetic with my situation. I received an email saying that my order was ready for pickup at the store but when I arrived they said it was not ready and they dont know why the email was sent. ****** the manager agreed to pay for delivery and it was scheduled to be delivered 3 days later. I received text confirmation that it would arrive at my house between 7-9am. On the day of delivery i received txt confirmation that the delivery company was on its way to pick up my order. Then 5 mins later i received another txt that the delivery was cancelled. Thats when I spoke with **** and he clearly did not care for my situation. He even offered to cancel my order without me making the request. I am going to have them deliver my order and have them pay for it as the store manager ****** promised me, which by the way was amazing to me when I spoke with him but unfortunately was off when all this happened. I also called floor and decor customer service and spoke with ***** and she was just as horrible as **** and when I asked to speak with her supervisor she hung up on me. If corporate does not care, why should their employees care about anything. Im just surprised because the store Manager was a great person when I spoke with him in person so I dont know why his operations manager was so horrible with me.

• Review fromWayne F

  Date: 05/27/2025

  1 star
  ****** a product that has faulty locking mechanisms, floor is one year old, filed a complaint, floor and decor sent inspector to look at it. While talking to inspector he stated this flooring is terrible. Of course they said faulty installation. The inspector was there for 1.5 hrs. Floor and Decor reported only three things. A lot of money on c*** The product is Nucore

• Review fromTina B

  Date: 05/19/2025

  1 star
  THIS IS NOT A BUISNESS YOU WANT TO SHOP AT!!!!!!! They have defective engineer hardwood flooring, the displays show totally different than what is in box. Only thing they wanted to do is give us back $84.00 back but had to spend it in their store lol yeah right!!! If this continues this store will close because no one will buy from them. There is so many bad reviews on this store. Also they are not recognized by the BBB so that tells you something. Our floor layer has to come again to lay new floor and we have to pay for it twice. Crazy Crazy!!!! Word of mouth is everything!!!!

• Review fromAntoinette D

  Date: 05/18/2025

  1 star
  Great look, BUT dont be fooled, the tile that was delivered had spots of botches of color that wasnt blended correctly. I was lucky to find 3 good out of a box of 8. They even tried to slip someone elses broken, mudded tile in between sealed boxes on my skid. Go somewhere else.

• Review fromRobert G

  Date: 04/10/2025

  1 star
  Never provide an email to this totally unprofessional and dishonest business. We were asked at check out once for our email address, and since that date get constant nagging emails (with no option to unsubscribe) at the bottom of the emails. We have contacted their offices by phone and chat, and they state they have turned off the email, but they continue to send spam and lots of it.

• Review fromEDWARD C

  Date: 03/21/2025

  2 stars
  If you try to pay value the website they won't honor in store pricing. However there is nothing in there conditions to indicate this. I had neither the time nor patience.

• Review fromSteve D

  Date: 02/13/2025

  1 star
  I purchased a good amount of engineered wood floor and did all things they told me I needed! Well 1. Buy more than you measured for, lots of boards were blemished.2 the floor is chipping along the seams.I returned to the store to ask more questions, and I was told that I must have had a bad installer then I said I did it myself and I did 100% what I was told! This is not the first time I have installed flooring in other homes. The product was not heap and now 18 months later looking for something else! Key is the labor of installing and now have to pull it all out and spend money for another, so annoyed that I have to do it all over again plus the money for the next flooring!

• Review fromAb S

  Date: 02/01/2025

  1 star
  On Monday, January 27, 2025, this manager, ****** with an associate, entered my private residence without my knowledge or consent while a contractor was working. She proceeded to walk through my home, claiming she was looking for tile that had been delivered. No one gave her permission or the right to enter my home and invade my privacy by WALKING THROUGH MY ENTIRE HOME ROOM BY ROOM!!!This unauthorized entry is a serious violation of my privacy and property rights. At no point did I give permission for any Floor & Decor representative to enter my home without my knowledge nor was I made aware that such an action would take place without my consent!!!! Her conduct has caused me significant distress, and I find it completely unacceptable for an employee of your company to behave in this manner.

• Review fromAnil P

  Date: 01/25/2025

  1 star
  Do not buy flooring material from Floor and Decor. They sell defective material and dont honor warranties. I purchased Nucor LVF (Luxury Vinyl Flooring) from Floor and Decor on 12/27/2023 paying $3.99 per sq. ft. It came with a Lifetime Warranty. Within few weeks of installation, the flooring had dents and ************ contractor filed the complaint with Floor and decor in March 2024. The company was supposed to send a *** out, but no one came. After waiting over a month for a ***, I had contractor take out the damaged flooring, re-purchased ***lacement flooring from Floor and Decor and had it installed since I did not want the floor to be half done. Meanwhile the claim from my contractor was denied. After reflooring was finished the floor started denting again. It is not standing up to the quality mentioned by Floor and Decor. I filed the compensation with Floor and Decor based on warranty but it was denied. I am really unhappy with the floor quality and plan to ***lace.

• Review fromSameer P

  Date: 11/10/2024

  1 star
  I had terrible experience with Floor and Decor - ************ store. I placed a large order for a bathroom remodeling on 10/27 and paid for it. I called the store before pickup and they assure me that my order would be ready on 10/31. When I landed there with my contractor, I was told that a key item was partially available and the onus was on me to go pick it up from another store an hour away or wait 10 days. With a gun to my head, I had to make arrangements to pick up the missing tile from another store. Bad enough. But wait. When my representative reached the other store, he was made to pay up again because apparently the Princeton store manager didnt put my representatives name in the pick up order. Now I am struggling to get that money refunded because it was at a higher cost. The Princeton store manager ***** ******* (Sway) was rude and told me that I had my only option is to take the lower amount on the ********* invoice, because the stores don't work with each ******** addition to the stress of running around, I am losing money because their stores cannot work with each other and their store manager have ZERO customer empathy!!! I am angry. I wrote to their Customer Support ********************** but haven't heard back. They keep telling me to "work it out with the store". Can someone tell ***** ***** that his logistics are a nightmare and his people need Customer Training!!I would say KEEP AWAY from this store and go to your local ********** or Lowes.