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Business Profile

Floor Materials

Floor & Decor

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Reviews

This profile includes reviews for Floor & Decor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Floor & Decor has 74 locations, listed below.

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    Customer Review Ratings

    1.31

    Average of 71 Customer Reviews

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    Review Details

    • Steve W

      Date: 07/19/2022

      I am a Pro Premier member at Floor and Decor and have been purchasing flooring and tile from them for years and recommending them to my clients. I purchased tile for a remodel in October and specifically asked the salesperson how long I had to return it because there could be a possible long delay. She said Pro Premier members have a year to return. I went to the ********** ** store with my receipt on July 14 and was told the return policy is 3 months. I asked for the manager, who was extremely rude, and he yelled- 3 months. They asked for my driver's license for the return and told me to call an 800 number, which I called immediately. I could not understand a word the person said and basically it was a waste of time because he just said the same thing. I will NEVER shop at that store or tell any of my clients to go there. I noticed the store was empty. I'm not surprised.

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