Complaints
Customer Complaints Summary
- 94 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sweet Deals Order Confirmation Name: THINLEY DOLMA Order # ********* Purchase Date: 2024-11-28 01:54:46 Item #1 ************* ******* Billing Address:************* **************************************** Item Price: $10.00 Qty: 1 The $1- chick fila gift card I purchased on sweetdeals doesn't work. when I click on the voucher, it is not showing the gift card number and pin number. I need the gift card number and pin number. I tried contacting the business on their website but it is not allowing me to send the email. it says file upload filed so that's why I am here.Thanks
Business Response
Date: 02/04/2025
Hi Thinley,
We're so sorry to hear that.
The link on your *********** voucher is working on our end.
If you copy and paste the link into your browser it should direct you to the E-gift card, which you may either print and take to a *********** location, or you can show the barista on your smartphone.
We have also just e-mailed you directly with the link as well, and that e-mail was sent from: ************************************************************************
If you may have additional questions or concerns, please contact us at ***************
Kind regards,
Your incentRev Customer Support TeamInitial Complaint
Date:01/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept. 6, 2024 I ordered two sets of Panera Breads certificates from the Sweet Deals promotion for Panera Bread. The promotion was five $10 certificates for $25. One set was for me and the other was a gift for someone else. As of today, I have not received the items. The order number was ********* and the amount charged was $57.90. Including today, I have emailed a contact form to them on 11/6/24, 12/6/ 24, 12/11/24, and 1/25/25. I have not received a phone call or an email from anyone at the company. On the last three forms submitted, I requested a refund for my purchase. I usually ordered these certificates every time they became available. This experience has changed my mind. I would rather order directly at ************.Business Response
Date: 01/28/2025
Hi ******,
We're sorry to hear that.
We're not finding any tickets that were submitted under your name or e-mail address, unfortunately. Our support team can be reached at ***************
We have just reached out to your e-mail address directly for the confirmed address on the order, so that we may reissue and be sure they are sent to the correct location.
That e-mail was sent from: ************************************************************************
We look forward to hearing back from you so that we may further assist and resolve your issue.
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have replied to the business with the information they requested to reissue the certificates. I have also provided them with copies of the form that were completed notifying them of the issue of non-receipt. It is unfortunate that this step was needed to finally get a response.
Sincerely,
****** ******Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************** had me input numbers into ****** for a refund that sent money to a debit card not mine. I stopped all transactions in time so as not to lose money but I believe that is what would hava happened had I not.Business Response
Date: 01/28/2025
Hi ******,
We're sorry to hear that.
We're not seeing any communication found between your e-mail address and our support staff. We also do not use PayPal.
Additionally, our support team can only be reached via ***************
Apologies - It doesn't appear that our staff is who contacted you.
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sweet Deals Order Confirmation Name: Thinley Dolma Order # ********* Purchase Date: 2025-01-23 I purchased $10 CHICK FIL * Gift voucher for $7.50. The link to redeem and open the gift card number doesn't open. It also says F*ILED and REDEEMED even though I didn't use it. The sweetdeals website also doesn't allow me to contact customer service and it shows error.What a garbage website that sells expired redeemed gift vouchers. I want a valid gift card code emailed to me plus compensation for the one hour wasted trying to contact them and trying to open the voucher.Business Response
Date: 01/28/2025
Hi Thinley,
We're so sorry to hear that.
The link on your *********** voucher is working on our end.
If you copy and paste the link into your browser it should direct you to the E-gift card, which you may either print and take to a *********** location, or you can show the barista on your smartphone.
We have also just e-mailed you directly with the link as well, and that e-mail was sent from: ************************************************************************
If you may have additional questions or concerns, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased on December 1 discount restaurant certificates in the amount of $86.85 (including sweet deals fees). The amount was charged to me. The certificates were supposed to be mailed to me, but I never received them. I have contacted the company four times in the last month about this matter and have not received any response. I asked them to resend my certificates....nothing. I asked them to call me.....nothing. I asked for refund.....********** the past I have purchased certificates from them and have been very satisfied. However, I have no intention of giving away that much money, and am offended that I have not received any response from them after repeated attempts to directly solve the matter.Business Response
Date: 01/23/2025
Hi *******,
We're sorry to hear that.
Unfortunately, we're not finding any tickets that were submitted under your name or e-mail address.
Our Customer Support Team has just reached out to you via e-mail to ******************* to confirm your mailing address, so that we may have these certificates reissued for you.
If you may need assistance in the future, please be sure to submit a ticket at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:01/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed multiple orders for SweetDeal certificates, but none of them have been received. I have submitted multiple support tickets regarding these orders and was informed they were "reissued," yet I never received those either.Additionally, after submitting support requests through your form, I did not receive a ticket number, and there appears to be no other way to contact support. Given the ongoing issues, I would like a full refund to my credit card for all orders placed.I also want to express my frustration, as it seems that every time I purchase a SweetDeal, there is an issue with my order. This experience has been extremely unprofessional, and I am disappointed with the lack of resolution.Please process my refund as soon as possible and confirm once it has been Order 1: Name: ******* **** Order # ********* Purchase Date: 2024-10-15 16:27:18 Total: $28.95 Order 2:Name: ******* **** Order # ********* Purchase Date: 2024-09-19 09:04:01 Total: $44.99 Order 3:Name: ******* **** Order # ********* Purchase Date: 2024-09-19 09:04:41 Total: $28.95Business Response
Date: 01/10/2025
Hi *******,
We're sorry to hear that.
We've gone ahead and refunded these orders for you, and we sincerely apologize for the inconvenience.
If you may need additional assistance, please contact our support staff at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:12/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 13, 2024 I purchased 2 adult ski tickets for $80 for ******************* ski resort in **. It was called Rockin Rewards. The confirmation email said I would receive a white envelope in the mail that said IncentRev. I never received it and my account was charged. There is no contact number for the company. I would just like my money back. The confirmation number I got isBusiness Response
Date: 01/10/2025
Hi *******,
We're so sorry to hear that these tickets were not received.
We've just reached out to you directly from ****************************************** so that we may verify the mailing address and have this order re-sent to you.
We look forward to hearing back from you so that we may further assist and have this matter resolved.
Also, our support team may always be reached by submitting a ticket here: ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered gift certificates on 10/25/2024, received an email stating they would be mailed in 7-10 business days, never received. submitted a ticket to sweet deals and they told me they emailed them, never received the email, submitted another ticket and was told the same thing. The only email i received was a receipt for my purchase. these were bought for Christmas. I've tried to reach out numerous times with no resolution. There is no phone number for me to contact. I just want these in time for Christmas.Business Response
Date: 12/16/2024
Hi *****,
We're sorry to hear that.
We're showing that we've responded to each of your tickets that have been submitted, and those responses were sent on 11/30, 12/05, and 12/09.
We need the confirmed mailing address in order to get this order reissued for you, so that we can be sure it's sent to the correct location.We've reached out to you directly again for this information so that we can resolve this matter.
We look forward to hearing back and assisting you further.
If you may need additional assistance, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a 100 gift certificate to Melting Pot for ***** on October 18 as part of a GreatDeals promo on Fox 31 KVDR ******. Got a letter confirming but no certificate. **************** only allows a form completed form been in touch with customer service rep. **** who said there were mailing issues, said on Nov 22 to wait a weel and see last communication Dec 2 when he said he woud look into it and no response. No way to call via phone and all numbers I did detective work to find do not work . Need certificate or a refund. Great Day Deals Order ConfirmationName: *** ***** Order # ********* Purchase Date: 2024-10-18 10:01:40 The charge on your credit card will appear as "INCENTREV LLC".Please see below for IMPORTANT INFORMATION REGARDING YOUR ORDER!Your orders(s) are shipped within 7-10 business days of date of purchase!Delivery times from our **** fulfillment site will vary. Transit time is according to ****************************, First Class ************ on the lookout. they will arrive in a plain white envelope with IncentRev listed as the return address.Item #1 Melting Pot - Littleton - ******* Shipping Address:*** ***** *********************************************** Item Price: $***** Shipping and/or Processing: $3.95 Item Total: $53.95Business Response
Date: 12/12/2024
Hi ***,
We're sorry to hear that.
We're showing that this order was refunded on 12/11/2024.
We sincerely apologize for any inconvenience this may have caused you.
If you may need additional support, please contact our team at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/18/24, I placed an order through Sweet Deals for 2 certificates @ $25.00 each plus $7.90 shipping charge for a total of $57.90 for ********* Pizza ************ (receipt *************** #s are attached). As of today, 12/9/24, I still have not received the 4 vouchers that were $25.00 each (total vouchers/certificates equal $100.00) Each $25.00 gets you $50.00.I completed an online form for help on 11/11/24, 11/21/24 & 12/3/24 (which is the only "communication" that can be done with this company) with no response!I still would like to have these *************** would have been nice if they would have resolved this without me contacting the BBB, but I feel now that I don't have a choice.Business Response
Date: 12/12/2024
Hi *******,
We're sorry to hear that.
We're not finding a ticket that was submitted to our support team regarding this order, unfortunately.
However, we have just reached out to you directly for more information so that we may reissue the order and resolve this matter.
If you may need additional support, please contact our team at ***************
Kind regards,
Your incentRev Customer Support Team
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