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Business Profile

Vacation Certificates and Vouchers

Sweetdeals.com
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 94 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON MAY 9TH I ORDERED 3 ORDERS $28.75 EACH TIME FOR BIGGSBY COFFEE . IT WAS FOR $25.00 AND YOU GET $50.00 IN RETURN. I HAVE ORDERED FROM HERE BEFORE, AND NEVER HAD A PROBLEM. THEY TOOK IT OUT OF MY BANK 3 TIMES THE SAME DAY ( WHICH I ORDERED 3 THAT IS RIGHT) I NEVER GOT A E MAIL BACK AS I USUALLY DO, BUT THEY SURE TOOK THE MONEY BACK. I WANT MY MONEY BACK WHICH IS A TOTAL OF $86.25. THE ***** STATION B 95 ALWAYS ADVERTISES THIS. I NEED MY MONEY AND I AM NOT VERY HAPPY ABOUT THIS. THIS IS A LOT OF MONEY. IT IS ON MY BANK STATEMENT AS INCENTREV HALF OFF CENTER *************************

    Business Response

    Date: 07/27/2022

    Our system shows that there were three orders made by *************************. I have provided all the detail - including the credit card transactions. I have reached out to her by phone, but I received her voicemail. I left a message to let her know that I would be happy to go through the account with her. 

    ******* Best

  • Initial Complaint

    Date:06/01/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 5/3/2022 Amount: $207.75 Purchase: ****************** Golf Card 2022 Dispute: Purchased a "Mailed Certificate" for a deal to golf at 6 Cape Cod, ** golf courses. Email confirmation ****** "MAILED CERTIFICATES are processed within **** business days. You should receive your order within three weeks. It will arrive in a plain white envelope with IncentRev in return address area."Progress: Have not received the certificate as of 6/1/2022 and cannot get in contact with the business. No listed phone number, only an online option to contact ***************** **************** Ticket submitted on 5/20/2022 after others known to be me received their certificate ~7 days after ordering (they also ordered after me) and received an email they would get back to me in an estimated 5-7 days. I have not heard anything and have no way of contacting them. The Card is only valid for Golf Season 2022 and I am in the area June and July.Order Number: *********

    Business Response

    Date: 08/29/2022

    Customer was refunded on 8/29/22. Unfortunately, we are unable to refund for more than the purchase amount. 

    Customer Answer

    Date: 08/30/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 100 count book of **** forever stamps for $48. I never received my order. I've contacted the merchant numerous times and the merchant chooses to not respond with a real person to resolve my complaint.Order# ********* Purchased 04/14/2022 14:10:12

    Business Response

    Date: 06/30/2022

    The stamps were delivered to the customer. The delay was due to a processing error by the vendor. We apologize for the error. 

    Customer Answer

    Date: 07/05/2022

     
    Complaint: 17187005

    I am rejecting this response because:  The merchant doesn't respond to phone calls or emails in a timely manner.  I have to purchase replacement product because the merchant's customer service *****.  It should not have taken many weeks to find out the cause of the problem.  If the merchant cannot ship the product in a reasonable amount of time, I should be able to cancel my order.  I asked for a phone call many times and never received one.

    Sincerely,

    ***********************

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