We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Service First Pros, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Service First Pros, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Service First Pros, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.77

    Average of 91 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • James S

      Date: 07/20/2024

      Excellent service, quick response very friendly technician. Would recommend to anyone.

    • Kathryn B

      Date: 07/10/2024

      Service 1st HVAC is a great local company. They were on time, professional and fairly priced. Thanks ***** and *****!

    • Joy G

      Date: 07/10/2024

      I am thankful Service 1st Pros were able to come out on a Sunday to fix my AC. ***** was very informative about what my problem was and how he planned to fix it. He did a great job and had my air working again in no time. He was nice, polite and professional.

    • Kameron B

      Date: 07/08/2024

      If you want an issue fixed the first time, Service 1st Pros may not be the right fit for you.If you know me, you know I don't leave negative reviews if at all possible. However, in this situation, I am very upset at Service 1st Pros. I came into my basement 3 days ago to find water coming from my air conditioning unit. My carpet was wet, so I had to begin the grueling process of drying the carpet. I called Service 1st Pros to come look into the issue. A tech came and said I needed a new condensate pump because that was the issue. He had to send another tech to install the condensate pump. The second tech came late that evening and installed the condensate pump. I was happy that the issue was fixed...except it wasn't. The next day, I came into the basement, only to find the same situation as the day before - more water coming from the ** unit. I called Service 1st Pros again and I was told someone could come back on Monday. Service 1st Pros sent the same tech on Monday who installed the condensate pump (which wasn't the problem and also not inexpensive). The tech checked everything but said he couldn't figure out where the water was coming from. After making a minor adjustment (clearing a bit of rust from a pipe), he said I should be good to go, as far as the water is concerned. Less than 2 hours later, what do I find at my ** unit? More WATER!!! Service 1st Pros has been to my house 3 times and has not fixed the issue. I am VERY disappointed and tired of having to deal with water on my floors. If you want an issue fixed the first time, Service 1st Pros may not be the right fit for you.

    • LaFreda W

      Date: 07/08/2024

      ****** was a great Tech. Very concerned and very nice. He went far and beyond and we are thankful he got our AC back running. Five stars for ****** and his exceptional service.

    • Annette M

      Date: 06/28/2024

      The pros were on time took care of everything and did a great job very happy with the service

    • Carolyn S

      Date: 06/21/2024

      This company is first rate in everything from the estimate to the installation to the aftercare. I highly recommend this company. They are friendly, courteous, knowledgeable, caring, prompt, well priced, and each part of the service from the sales person to the installers to the follow up manager are all in coordination of whatever needs to be done.

    • Courtney S

      Date: 06/18/2024

      I cannot even tell you how thankful I am for Service 1st Pros! ****, *****, and ***** were so absolutely incredible to us! We had an emergency and they came out and were here all day! They are so kind and their values are so pure! You will not find a better company, thank you for everything!!

    • Tricia B

      Date: 05/13/2024

      **** and ****** were very professional,, respectful and understanding beore and after unexpected situation concerning my repair. **** went above and beyond to assist me with the best possible solution. I appreciate the work and customersevice thatbwas displayed today may thsy keep up the great work and most important customer **********************. Thank you

    • Madeline C

      Date: 05/07/2024

      ***** was fabulous and diagnosed our issue thoroughly and quickly and dispatched a team to do the repairs urgently. He was wonderful.

    Service First Pros, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.