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Business Profile

Farm Equipment

Ag-Pro Companies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Equipment.

Complaints

This profile includes complaints for Ag-Pro Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ag-Pro Companies has 104 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took a *** to Ag Pro on ******** *** in ********** They Bait and Switched me on the service 3 times. I had to pay to get my machine back. When I got it back, nothing was fixed, and more items were damaged than when I gave it to them.

      1. The Positive battery cable clamp is broken in 1/2.
      2. The covers for the + and - side of the battery are broken off.
      3. The "Wire" that "Broke" my ECU, is now bare and not covered or connected to the mission critical buss that it was tapped into.
      4. My wire connected to the battery, not the critical buss was removed (never approved that).
      5. The Fuse box is just hanging, not put back in place correctly, or at all.
      6. The fuel pump is not connected.
      7. The pins to the front crash bar are gone, so thanks for keeping them.
      8. I'm missing plastic pins that hold the center console in.
      9. I brought it to you with a full tank of gas.. It's now empty
      10. I don't have the old Proximity Sensor that I asked you to return

      Business Response

      Date: 11/21/2022

      Business Response /* (1000, 9, 2022/11/15) */
      Ag-Pro adamantly denies all allegations and demand strict proof thereof.


      Consumer Response /* (3000, 11, 2022/11/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have provided proof in the attached pictures already.

      Price went from $529 to $930, to $2,730, to $5,176, to $6,130. I stopped them at the $5K level. They then returned my unit with the damages showed in the pictures.

      While I didn't expect it to run when it came back, I did expect it to be in one piece without missing parts as found.

      1. Positive battery cable was broken in half, done by them.
      2. Plastic protective covers on the + and - side of the battery were broken off.
      3. The wire they claimed burnt up my ECU was still completely bare, even after they replaced the very expensive ECU.
      4. They not only cut out my wires for the lights I added 3 years ago, they completely pulled the wire out of the gator. This was not approved work.
      5. The fuse box was unmounted and just flopping around under the hood.
      6. The fuel pump was disconnected, and fuel lines were unhooked as well.
      7. The pins that hold the front crash bar were removed and not returned.
      8. Many of the plastic pins that hold the console in were missing as well.
      9. The completely full tank of gas was emptied and not compensated for.
      10. The old proximity sensor, which was guaranteed to be the problem as not returned, and didn't fix the problem.
      11. the plastic nut that holds a sensor on the front of the seat pan was removed and not returned.

      These are all documented in the pictures already attached.



      Business Response /* (4000, 13, 2022/11/16) */
      Ag-Pro objects to the the Customer's evidence because Customer has failed to lay the foundation and properly authenticate the alleged evidence.


      Consumer Response /* (3000, 15, 2022/11/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      You are a lawyer, I am not. I have photographic proof that your company did damage to my property.


      Business Response /* (4000, 17, 2022/11/18) */
      Consumer's response to Ag-Pro's objections is not relevant.


      Consumer Response /* (3000, 19, 2022/11/18) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Ag-Pro's response to complaint is not relevant.

    • Initial Complaint

      Date:10/25/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called about my **** ***** zero turn. Cracked deck. Purchased mower only 6 months ago back in March brand new. They tell me 150 charge to pick up and deliver back. Nothing went as planned. I was told they needed paperwork on mower. They didn't Tae paperwork just a picture of it.

      Almost 2 weeks after they have the mower, I finally get a call and they say ... warranty won't cover deck. I asked why. They said cause I must have hit something. I told them I didn't and why did they think that. They said blade was bent. I never hit anything but ok. Please get them to look again. They said ok.

      Here we are 2 more weeks. No calls. I've called and left messages. Still no call back.

      Service is horrible. I just spent over $3K on this mower. I've burnt through 3 belts already as they seem weak. And then deck started cracking and can't even get a call back.

      Horrible service, horrible communication, won't help you get a warranty claim and wanna charge you a crazy rate for pick up and delivery. I still have not had a call back. I emailed the GM listed on page. Still no response.

      Business Response

      Date: 12/06/2022

      Business Response /* (1000, 5, 2022/10/26) */
      Ag-Pro denies all allegations and demands strict proof therein; Furthermore, communication has ceased due to the customer threatening legal action. It is policy to stop all communication once legal action has been threatened. Please advise.


      Consumer Response /* (3000, 7, 2022/10/28) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      How can they deny this? They have my zero turn mower. They have not responded to the numerous calls I've sent. I have all call records to prove I've called and I'd request they show proof of their call backs and any communication they've sent me. They have no proof because they haven't. I do not accept their response and ask this be escalated.

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AG Pro ******* ** has failed to complete the warranty repair of my ***** mower. The mower was dropped off for service under the ***** warranty on ********* and as of ********** repairs have not been completed. I leave multiple messages and do not receive return calls or expected completion dates. I was told on ********* that the repairs would be complete in 10 days. I contacted ***** to file a complaint with the required service location AG Pro ******, ** and still no updates regarding completion date and ***** confirmed delivery of parts to the service department. ***** had no record of AG Pro ******* ** submitting a warranty claim until I filed a complaint with ***** after at least 30 days.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/10/24) */
      Currently working with through the issue with *****; Ag-Pro has relayed multiple times that we appreciate the patience on the part of the customer; certainly these are trying times with the current supply chain disruptions, but once again Ag-Pro respectfully asks the customer for patience.


      Consumer Response /* (3000, 7, 2022/10/24) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Failure to provide a completion date. ***** has confirmed delivery of parts along with tracking number to AG-Pro. Ag-Pro is using ***** and supply chain excuses that are not accurate. It is simply not providing the service agreed or timely ordering of correct part or diagnosing the warranty timely. 60 days is well beyond a reasonable repair timeframe. The response shows no effort was made to determine a solution and I do not receive calls and am continually ignored when I call the service department. ***** customer service provides me updates on parts being delivered and AG-Pro does not return calls.


      Consumer Response /* (450, 10, 2022/10/31) */
      Close case, mower repair is now complete.

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      had the rock valve replaced on *******
      tractor still having problems taken the tractor to arpro in tallahassee the same part has failed again less than a year. the part was 1200.00 plus 600 in labor
      they claim that it isnt warrantied and i will be charged again
      i found a parts list of warranty from ********** which says all parts has a one year warranty
      i need this repaired

      Business Response

      Date: 12/13/2022

      Business Response /* (1000, 5, 2022/10/07) */
      Customer has misstated the warranty time on parts. The warranty guideline per *****, is 6 months. The customer has admitted the time elapsed is longer than 6 months. If the customer has an issue with warranty life, the customer needs to take that up with *****, not Ag-Pro. Please advise.


      Consumer Response /* (3000, 7, 2022/10/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The work was done by agpro. ***** warranty says that 1 year parts and labor if installed by a dealer and that is agpro we just want the part replaced we will pay the labor. I have a copy from online that states new ***** ares are 1 year parts and labot


      Business Response /* (4000, 10, 2022/10/13) */
      Ag-Pro demands the customer provide strict proof.


      Consumer Response /* (3000, 12, 2022/10/13) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      ********** says 6 months if non dealer installed

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a **** ***** **** turn mower in July. It was delivered July *** 2022. We initially had some problems getting it started but eventually it started. The mower has 13 hours of use on it and started having major issues starting. The warranty says to call the local **** ***** dealer so we called AG Pro. There is a 2 year, 120 hour bumper to bumper warranty. None of the exclusion would apply to a mower we have had less than 60 days. AG Pro determined the problem was a dirty air filter. Did not notify us and has now charged $67.85 for parts/labor. It was paid bc we wanted the mower back in our possession. **** ***** was contacted (filing separate complaint) and they will not look further into the situation due to the bill being paid already.

      Business Response

      Date: 11/11/2022

      Business Response /* (1000, 12, 2022/10/26) */
      Please advise? Unsure of what the complaint is based upon. No diagnostic work is free and changing an filter certainly does not fall under a warranty issue. It is like writing a complaint that the mower ran out of gas and the customer is upset because Ag-Pro charged them to fill the tank up.

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a terrible experience at the Ag-Pro dealer #XX-XXXX at ******************************* I purchased a****************************************** I dealt directly with an Ag-Pro rep who filed my application: #XXXXXXXX. I was told I was approved and I provided all the necessary documentation, including my driver's license. I then signed the contract and they asked that I cover 15% of the cost up front: total of $1625.07, which I paid. They also asked that I pay $125 to have the mower transferred to our location, which I also paid.

      Over a week had went by and I'd been given several different dates for delivery of the mower. None came through. Today ******, I was told I am not getting the mower at all. A rep from Ag-Pro told me there was a "mix-up" in the application they submitted. They approved another person by the name of ******* ***** with a different social security number but did so with my information. Even though they had my driver's license, correct address, etc., they somehow managed to enter another ******* *****'s social security number, which is not similar to mine at all, so I do not see how this could be an easy accident.

      They ran my application again and told me I now no longer qualify, even though I had paid the 15% charge up-front and the $125 transfer fee. I was not given any other options and was told not to expect my refund for 10 business days. Now, I am out $1750.00 for the next two weeks and have no mower.

      I have ******** of pastureland that has become impossible to maintain. I have repeatedly broken mowers with the upkeep of this land, so I was very excited to be getting a mower properly equipped for my land. I am a combat veteran and was glad to know there was an American company out there that would help a vet out and give a military discount. Instead, I walked away with nothing. No offers were put before me, no "Hey, you maybe don't qualify for that mower but since you've paid x amount, let's see what we can do." None of that.

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/09/08) */
      The issue has been resolved.

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my Tractor delivered to AG-Pro **** ** about 2 weeks ago. After multiple failed experiences with communication and price increases. They were rude spoke pourly about one another. The service manager literally told me "he did not care if I came back or not" I am not hard to please and I am friendly. But to top it all off I paid 1216$ for a "Service" That was not properly performed and not greased. The service employees have lied and cannot be trusted to come out and fix what they have done!

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 5, 2022/09/08) */
      The issue has been resolved.


      Consumer Response /* (2000, 7, 2022/09/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***********- met with sales rep Andy ******. We agreed on the terms of a trade in, purchase of a new ********** ******** and the financing arrangements.
      I electronically signed the agreement for all three items and completed the deal.
      ***********- I received the ******** tractor via a home delivery, and provided my trade in tractor as agreed. The exchange was mired by the tractor missing parts for the 3 point hitch, and no owners manual. My son followed the sales rep back to the ************* AgPro shop to receive those items. The pieces for the 3 point hitch were not what was needed, but I purchased those items at a later date, at my own expense.
      ************- I accessed my ********** financial account on their web site. I found my financing account for the trade in still open.
      ************- I contacted the ********** finance office via their 1 800 number for customer service. I spoke with *****, ***** said he'd look into why this account was still open.
      ************- ***** returned my call and indicated, after speaking with Andy *******; there were papers regarding the financing which I needed to sign.
      Exchanged text message with Andy, " I've done everything on my end the correction is at ********** Financial. Either today or Monday they are going to send me something that you will need to sign to close the account for the one that was traded in".
      *************- heard nothing from Andy, *****, ********** financial. Called the finance 1 800, spoke with Maria, stated she'd be returning a call, ***** called and we discussed further.
      *************- received 2 separate emails with amended terms of financing. 1 had an interest rate, 2 had an increase of the monthly payment of $87.52.
      Neither items were discussed or reviewed with me. These documents were sent with these adjustments made without my knowledge, agreement or consent.
      The account remains open today, I'm suffering harm to my********************************************. I will not sign

      Business Response

      Date: 08/12/2022

      Business Response /* (1000, 5, 2022/08/12) */
      Ag-Pro has resolved this issue.

      Consumer Response /* (3000, 12, 2022/08/31) */
      I literally received an electronic copy of the original financial agreement you requested. I have that copy and have been attempting to forward it to the BBB. Expecting everyone to be connected as you are is a bit concerning. I see where AgPro indicated this dispute was resolved, however no one contacted me to verify this.
      I am still dealing with this matter, as **** ***** finance has sent three different statements showing three different past due payments, on the original loan.
      This matter is far from concluded, unless of course, you stand behind the assertion from AgPro that is has been.
      I requesting a phone call please. You have my cell number,
      *** ******


      Business Response /* (4000, 14, 2022/09/02) */
      Ag-Pro spoke with ***'s attorney; it was our understanding that the matter was resolved after *** signed the new financing agreement. As it sits, Ag-Pro still views the issue as resolved. Any missed payment is between him and **** ***** Financial, not Ag-Pro. Ag-Pro respectfully requests to close this matter out.


      Consumer Response /* (3000, 18, 2022/09/27) */
      Thank you for your assistance with this log in window. I appreciate your additional efforts to assist me in dealing with this matter. I had to retain an attorney to assist me with this issue. AgPro is one of the largest **** ***** dealerships in the nation. For them to contend this is now a matter between myself and **** ***** financial is a testimonial to their business model. I'm the consumer, and they should be working to have all aspects of this purchase, the financing and my financial security held to a higher degree.
      I received several notices in normal mail immediately following my agreeing to the new terms of finance. Every statement I received reflected differing amounts of payment they considered delinquent and additional "late fees".
      I spoke to their finance department on a number of occasions to provide additional information regarding my payment history. **** ***** finance has stated they will no longer work with me to address what they've now labeled as late and delinquent payments.
      The 1st finance agreement reflected a first payment due July *, I paid that and have a receipt of payment from them, the payment schedule went on and I made the August 7th payment.
      The new finance agreement was signed by me on August 10th. with a new payment scheduled to begin September ***. I made that payment.
      I'm square on my payments and yet they continue to insist I have to make a June payment, which is contra to the payment schedule they established. Now comes AgPro whos position is they have no role in correcting this mistake and miscalculation of payments
      I need some help here please.

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