Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

• 

  Cricket Wireless, LLC

  1008 Taylor Ave Towson, MD 21286-8312

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  Cricket Wireless, LLC

  1050 W Colfax Ave STE E & F Denver, CO 80204-2071

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  Cricket Wireless, LLC

  112 W 87th St STE M5 Chicago, IL 60620-1318

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  Cricket Wireless, LLC

  11560 S District Dr South Jordan, UT 84095-5539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Authorized Cricket Wireless retail store sold me a cell phone that is a "demo phone" and cannot be unlocked. I was not told that at the time of purchase. I switched carriers and when I went to port my number over is when I found out that the phone cannot be unlocked. It is locked by the network (Cricket). Cricket told me to return the phone to the retailer but the retailer has changed owners and I cannot get a refund. Cricket will not unlock the phone which is a violation of FCC laws which state that the carrier must unlock the phone if I do not owe them money. I cannot get Cricket to unlock the phone or get a new phone.

  Business Response

  Date: 10/07/2022

  October 7, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18156865
  Re: *************************
  
  Dear ********** ************ correspondence is in response to a complaint filed by *************************. In the complaint, ****************** states she purchased a device from ********************** and later learned the device was a demo phone and cannot be unlocked. ****************** is requesting the device be unlocked.
  
  We spoke to ****************** on October 6, 2022 about her complaint. Cricket Wirelesss Device Unlock Policy states: If you have a Cricket phone, it may have been programmed with a lock that prevents it from operating with other compatible wireless networks. Cricket will provide the unlock code upon request, provided Cricket has the unlock code or can reasonably obtain it from the manufacturer, and you have met the following unlocking requirements:
  
  The device you want to unlock has been active for at least six months of paid service on that device.
  
  The device is designed for use on and is locked to Cricket's network.
  
  The device has not been reported lost or stolen.
  
  The device is not associated with a fraudulent account.
  
  To view the full, unlock policy please visit https://www.cricketwireless.com/legal-info/device-unlock-policy.html. Crickets unlock policy is part of the terms and conditions of service which customers accept at the time of activation and each month upon renewal of service.
  
  We provided ****************** with the unlock code, the unlock did not unlock the device. ****************** requested a credit, we made a one-time exception and provided ****************** with an account credit.
  
  We thank ****************** for her communication and trust this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ***************
  *******, ** 30319
  /BN

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With Cricket Wireless, you have ABSOLUTELY NOTHING to smile about:I changed to Cricket mid March 2022, and I received a - what was sold to me as a new - phone. I was informed that after 6 months, the phone can be unlocked. "Strangely", the phone broke down about 10 days before the 6-months ****. The first phone was replaced: I received a refurbished (NOT NEW) device, same make and model. The word "Refurb" was on the sticker on the box. On top of that, it didn't work. If I didn't have an old phone, I would not have been reachable for my clients! The second device was again replaced with the same make and model. Again: it was a refurbished (NOT NEW) phone. Again that is indicated on the sticker with the word "Refurb" on the box.Counting 6-months until today, October 1, 2022, the phone should have been unlocked by now. Cricket, however, plays a very unethical, and highly unprofessional card by re-starting the 6-months countdown every time the phone gets replaced! That is such a nasty move to keep the phone in constant lock-mode! If it was the latest released phone model, one maybe could play along but not for a phone that is very slow and has a very lousy camera! All in all: Frankly, it's a piece of s*** The only ones smiling is Cricket Wireless and their unethical business behavior hiding behind their Ts and Cs. I suspect that all three (3) so called "new phones" were refurbished devices! I don't agree that the customer gets punished with re-starting the countdown for THEIR FAULTY AND REFURBISHED phones, which are being sold to the customer as new. How disgusting and nasty business behavior!

  Business Response

  Date: 10/20/2022

  ********

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I appreciate cricket wireless' quick and personal communication. The matter is solved.

  Thank you. 
  
  Sincerely,
  *****************

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cricket wireless has a website that cannot be accessed. Every time I attempt to access my account I get the following message:Access Denied You don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #**.571f1eb8.1664500192.95f7ab5 When I had an online chat with a CSR they couldn't help. When I tried to call they weren't taking calls. There is no email address to write to. Basically my complaint is that Cricket customer service is non existent. I need someone at Cricket to fix their website so I can login or tell me what I am doing wrong. Since I can't seem to get an answer from them, maybe you can.

  Business Response

  Date: 10/18/2022

  October 10, 2022
  
  Better Business Bureau
  Online Complaint
  
  Re: ***** St Yves 
  Complaint ID: ********
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by ******************. In this complaint, Mr. **** states that he cannot access his Cricket Wireless account online. Mr. **** is requesting help in resolving this issue.
  
  We reviewed Mr. ***** account and confirmed that the MyCricket app is working fine, and we dont have reported login issues.
  
  On October 11, 2022, we contacted Mr. **** to get more information about his complaint. Mr. **** explained that he was able to login to his My Cricket online account using different devices, but not from that his computer.
  
  After troubleshooting different links, we informed Mr. **** that the problem is not with Crickets website, since he is able to login in on other devices.  He may want to contact his internet provider for his computer issues.
  
  We thank Mr. **** for his communication and trust that this explanation properly addresses his concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 *******************
  *******, ** 30319
  /NG
  

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, I have had Cricket Wireless since 05/31/22. I should have canceled the same day! Phone agents leave me on HOLD 40min - 3.5 hrs.Live Chat is horrible as well. A supv **** had stopped responding for 3 hrs. I went grocery shopping and when I came back he was still connected and playing games abusing his position!Cricket Agents/Supervisors ADD to issues NOT RESOLVE THEM!MGMT doesn't take any complaints! When I call businesses or landlines the caller ID shows another name they say. My issue with this was ignored since May and it's now Sept. After 5 hours wasted again and this time on 09/28/22 a rude supervisor FINALLY put in a Ticket on CHAT since ***** phone supv 09/28 and other managers lied instead.This issue could have been resolved in June if this company VALUED customers.Agents/Supervisors waste time leaving you on MUTE, ON HOLD OR THEY HANG UP!ADULTS PREVILEGED TO BE WORKING ACTING LIKE FOOLS INSTEAD.If they hang up, when I call back I receive an ERROR message stating that, MY PHONE IS NOT REGISTERED TO A NETWORK AND I CAN ONLY MAKE AN EMERGENCY CALL. I DESERVE CREDITS!I would have to power my phone off several times to help myself since CHAT DOES NOTHING!I have NO ISSUES with my phone preventing me from making calls UNTIL I CALL CRICKET WIRELESS!The phone is fine THE LIVE AGENTS/SUPERVISORS create issues and it's like PULLING TEETH to get anyone to assist. Through out the months this has been going on! Fast forward, no credits received and on 09/26, 27, 28 and now 29th 2022 my service has been tampered with preventing me from making calls if I call for ANY REASON!. And three people did it on the 28th and once on the other days. I was insulted with a $2 credit today 09/29/22 when the issue happened multiple times and 4 days recently!$2 is for one day NOT FOR FOUR! Again ignored!305 area code and Number shows when I get VM's no assistance when I called.NOV 2022 I WILL BE CANCELING MY ACCOUNT!I AM DONE PAYING FOR BAD SERVICE!

  Business Response

  Date: 10/26/2022

  October 26, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18142055
  Re:*******************************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *******************************. In this complaint, ****************** states when she calls a business or landline phone the caller ID displays another name. This has been happening since May 2022. ****************** would like credit for the issues she experienced. ****************** was provided credit; she states the credit is not enough.****************** is requesting additional credit.
  
  We spoke with ****************** on October 21, 2022, she advised of issues with her device. We engaged our technical support team. There was a provisioning issue found and fixed, this resolved the issue with voicemail. We verified the caller ID shows ********************** caller. We provided ****************** with a courtesy credit.
  
  We thank ****************** for her communication and trust that this explanation properly addresses her concern.
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ***************
  *******,** 30319
  /BN

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I spoke to ******, she was professional and allowed mt to voice all of my complaints about poor customer service and concerns about my account.

  I will reach out to her later about the error messages I receive only after speaking to customer service.

  I read the error message to her but I didn't speak about it with Tech when they called since they called about the Caller ID and the Voicemail Number indicating that I have a voice message.  My number is a GA number and the numbers that shows up on my phone after every message is a FL number.

  I am contacting her today and still trying to find out how to start the visual voice message.

  She has given me credits due to the service of $237 and my bill is due on the 29th of OCT. 2022

  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off I've been trying to switch my carrier we had found a good deal we had decided we're going to go with cricket they will not accept my address at all I've been getting mail at this address including the debit card that I'm trying to pay with for over 8 months they say my debit card and my address don't match but they do I double check that I tried calling them four separate occasions three of those four occasions I've been hung up on I've messaged them using the chat service they refuse to basically help and gave me led me to a website that was nothing connected to cricket wireless very rude very unprofessional and quite honestly I'm scared to have service with them

  Business Response

  Date: 10/12/2022

  October 12, 2022
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18147229
  Re: *******************************
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by ******************************* regarding Cricket service. In her complaint, ******************** states she needs assistance obtaining Cricket Wireless Service.          
  
  We attempted to contact ******************** on October 4, October 5 and October 12, 2022 via phone and email, but we were unsuccessful in reaching her. To investigate Ms.********* concerns, we need to be able to communicate with her. Should ******************** still desire assistance with her concern she may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.
  
  We thank ******************** for her communication,and we will be available to assist her should she still desire.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ********************
  *******, ** 30319
  /KM

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a family plan. I was enrolled in auto pay. My family decided to move to another company with better reception. So I called Cricket and cancelled. In the process I overpaid $100. Maybe two weeks ago the representative told me he couldn't return my money as Cricket do not send checks, but he will leave the main line ************ activated so I could go to my bank and reverse the transaction. I asked for permission at work and made it to the branch and told them what Cricket wanted. The manager said he can't do that and needed Cricket to give a reason as why the bank has to treat it as fraud and reverse. I went back to the Cricket store and told the manager. She said she couldn't do much and yes several clients complaint about the same issue when they over pay, but Corporate Cricket is what I needed to call. A former employee of Cricket told me good luck as they never return any customer money when over paid, she said I will get tired complaining and calling and the time will pass and I will never get the money back and my call will keep being dropped.So I called corporate Cricket again as it was hard to believe an establish company will do that and after almost an hour on the phone the representative said she couldn't connect me to a supervisor. I was angry so she said she I needed to go to the bank again and then again said she will transfer me to a supervisor but disconnected the phone call.I was happy with Cricket as it was just a phone for my little boy and it was not expensive, but it is really distasteful that a good company like that do not have a good return policy. If a client doesn't pay on time they will cut the service immediately. They should be more honest with people who overpaid.

  Business Response

  Date: 10/12/2022

  ********

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a service card at ******** They are NON REFUNDABLE I get home I went to activate a new phone on a new account and it would not let me. It kept saying uh oh something went wrong. I called Cricket they said that there was already an account . I said no I don't. They said your name is associated with a other phone number and pin I said well it's not mine. They would not help me. I tried to go on there website again and all of a sudden it said maximum number of tries reached. I called and they said the card pin had been locked so I asked them to unlock it they kept asking for my account I said I don't have one yet and I'd get hung up on. This has been going on for almost 2 weeks. I called the presidents office and *******, ******, *****, *****, **** all said " we emailed cricket for you you should get a call in 2-3 days" I've gotten NO response. I'm now OUT 200 dollars. And every time I call cricket or ATT who owns cricket I get NO HELP. their customer service is in ***** or Columbia now and they say they don't even know what a service card is. And they keep saying " we can't help you without an account number or phone number." I tell them I don't have either and I get hung up on.

  Business Response

  Date: 10/13/2022

  September 30, 2022
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18142019
  Re: ***************************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *************************** regarding her Cricket Wireless service. In this complaint, **************** states she went to ******* to purchase a Cricket phone and service plan. An employee at ************** Services assisted her with the purchase. When she got home, she was unable to activate the service. **************** advised she attempted to get assistance from ******* and ************** Services but has been unsuccessful.
  
  ************** Services is an Independently Owned and Operated Business. **************** will need to reach out to their leadership team directly for assistance.
  
  We thank *************** for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ********************
  *******, ** 30319
  /KM
  

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $208.59 two times for one phone. I only received one phone. They overcharged me by $208.59. I got the first charge back from bank for the first $208 59. Cricket then deactivated my phone. I tried to contact Cricket first and give them a chance to fix the problem, with no luck. They said they could not see the overcharge, but they cancelled my phone service, saying I owe them for 2 activation fees. I lost another $48 for this and would like to get that back as well and an additional $75 for a emergency phone and one month service from straight talk, for a total of 331.59.I have included supporting documents. For more info contact me at ************, or by email at ***********************

  Business Response

  Date: 10/04/2022

  October 4, 2022
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18138409
  Re: *****************************
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by ***************************** regarding Cricket service. In his complaint,******************** states Cricket charged him two times for one phone. He goes on to say, his device was suspended after he initiated a chargeback with his financial institution to retrieve the duplicate payment. He is requesting a refund.
  
  We spoke to ******************** about his complaint.On September 30, 2022, a refund was issued to ******************** in the form of a check for the duplicate online order charge and mailed to the address provided.He will receive the check in the next 5 to 7 business days. We also issued a partial service refund back to his original form of payment on October 4, 2022.
  
  ******************* advised he no longer wants the device he purchased. We emailed him a return label. Once we receive the device is received, we will issue a refund in the form of a check.
  
  We thank ******************** for his communication and trust that this explanation properly addresses his concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ********************
  *******, ** 30319
  /KM

  Customer Answer

  Date: 10/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. 06-12-2022 Purchased a 100GB 5g data plan and cellular router which has a 7 day return policy. After 4 days i knew that the plan wouldn't work for me so I opted to return. 2.06-17-2022 Received the *** and shipper number via email from Cricket The return process was 4 phone calls and multiple transfers to finally receive an RA and return shipper with tracking number. After 10 days I hadn't received a refund so I tracked the item via the shipper number attached to the Cricket Email to confirm that it was received at Cricket. It was received several days prior. 3. 06-27-2022 Another phone calls to Cricket they confirmed they received the router as *** said but was instructed that they needed more time to process the refund. 4. 9-4-2022 After checking my statement some 6 weeks later I found still no refund. 3 phone calls and speaking with a manager it is left up to me to find the tracking number that they produced and prove the item was returned 2 months ago. So conveniently for them they delete 30 day old tracking numbers and apparently have no warehouse return records. The managers solution? I'm to go to *** and find the tracking number and he'll arrange for a team member to call the following day. *** keeps records for 30 days. No team member followed up. So without the tracking number that Cricket erased and without warehouse receipt that Cricket lost of I'm out $80 5. 9-14-2022 in A follow-up chat on ******** I was told I'd have an answer in 2-3 business days. No response.

  Business Response

  Date: 10/10/2022

  October 10, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint ID: ********
  Re: **********************;
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *************************. In this complaint, ******************** states that on June 12, 2022, Hot Spot. ******************** decided to return the equipment, and after many calls, he was able to receive the ** number. ******************** was advised that after 10 days, he will be refunded. Three months later and after several calls to Cricket Care ******************* has not received his refund.
  We researched Mr. ********* account and confirmed that the refund has already been processed. We contacted ******************** on October 6, 2022, and he stated that his issue has been resolved. ******************** had no further questions.
  
  We thank ******************** for his communication and trust that this explanation addresses his concerns.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ************************************************************** 30319
  /NG
  
  
  

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPhone 11 back on September 4th, 2022. I purchased the phone online. I received the phone on September 7th, 2022. The phone came & it was defective. I called customer service online & they told me to return the phone at my closest cricket location. I went to my cricket *************** told me that if the phone was purchased online & I will need to return it back online. I called online customer *********** got hung up by so many agents and also got transferred with so many different departments. They transferred me to the warranty department who told me that they will replace it for me for a refurbish phone. I told them that I do not want any replacement. their policy stated that I can return the phone within 7 days in order to get my full refund. I told them that I wanted my full refund back to me. The warranty department finally gave me the return label to return the phone at a *** location. I return the phone on those 7 days period. The phone was return on September 9th, 2022. As of today, I did not receive my refund. I have been a loyal customer with ******************** for so long. I called so many ************ kept telling me that they will send the refund back to me, but they never did. Please help me get my refund back.

  Business Response

  Date: 10/03/2022

  September 30, 2022
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18134355
  Re: *******************************
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by ******************************* regarding Cricket service. In his complaint, Mr. ******** is requesting a refund for the online order he purchased on September 4, 2022 and returned to Cricket Wireless on September 9,2022.
  
  On September 28, 2022, we opened voyage refund case C-LK6D6Q on Mr. ********** behalf, and a refund was issued back to his original form of payment. We thank him for his patience and do advise refund times can vary by financial institution.

  We thank ********************** for his communication and trust that this explanation properly addresses his concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 **************************************************************** 30319
  /KM