Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,358 total complaints in the last 3 years.
400 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Phone was bought from Cricket Wireless Feb. 2022.Phone's power button is not functioning after 6-7 months of normal use with phone case on.Phone is able to turn on nor reset using a broken power button starting 10/3/2022, less than 8 months of use of this phone.Tried to contact Cricket Wireless online, voice call, and in-person to store, no one can help file warranty claim for the reason IMEI number is not match in file because phone is not on, which it's not able to turned on by then. No support can help, nor able to escalate issue to upper level.
Business Response
Date: 10/24/2022
October 20, 2022

Better Business Bureau
Online Complaint

Complaint No: 18183017
Re: *******************

Dear Sir/Madam,

**** correspondence is a rebuttal response to a complaint filed by ********************** his complaint ********** states, in February 2022, she purchased a device from **********************. ********** says on October 3, 2022, the power button on the device is malfunctioning. ********** says she has attempted contacting Cricket Wireless via phone, chat and in-store experiences and she did not receive any assistance. ********** is requesting assistance with her issue.

We have attempted contacting ********** on October 10, October 13,and October 18, 2022, unsuccessfully. We also sent ********** an email on October 10, 2022, with no response. If ********** is still interested in discussing this issue she may contact *****, Cricket Wireless Corporate Escalations Manager at ************.

We thank ********** for her communication and look forward to assisting her.

Regards,

Cricket Wireless, Customer Support
******************************************************************** 30319
/EM
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a cricket wireless phone and paid for a service plan, I received the cricket wireless phone on the 21st of September 2022 at 2:58 PM at my Address and called the next day to activate the IPhone 14, while trying to activate the phone the **************** Rep said that they had not received the receipt showing that the phone was actually sent to my address and had asked me for my order number which is **************** they told me that this may take 5 to 7 business days to resolve the issue and that I would be able to activate the phone, I called on the 23rd of September and was told by a *** to get the phone activated faster to visit the Cricket Wireless store in my area which is ********************************************************** and Number ************ upon walking in the store I asked employee if she could help with the activation and was quickly told no and then I explained that the *** had told me to come there and she stated yet again that she could not and told me "And you can get the **** out of the store" I called cricket wireless to return the phone back to them cause the phone is just useless to me if I cant activate it and was told that it had been past 7 days and that I could not send the phone back. I just would like the situation to be resolved so I won't be leasing a phone that I cant use, I have been hung up on when asking for a Supervisor and was told one evening that it would be 2 minutes to wait for the supervisor, was put on HOLD and and waited over 25 minutes and they disconnected the line, if there is any possible way that you can help me with this issue it would greatly be appreciated. Thank you, ***********************
Business Response
Date: 10/31/2022
October 31, 2022

Better Business Bureau
Online Complaint

Complaint No: ********
Re: ***********************;

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***********************. In the complaint, ************** explains his experience with activating his new iPhone 14.

We contacted ************** on October 13, 2022, to discuss his complaint. There was a miscommunication between Cricket Wireless and the leasing company that was preventing the activation of the new phone.

We created a case and worked with the Cricket Wireless Online Team and the leasing company to activate the device. The phone is now active, and we can see the customer is currently using the phone.

We thank ************** for his communication and trust that this explanation properly addresses his concerns.

Regards,

Cricket Wireless, Customer Support
1025 *******************
*******, ** 30319
/NG
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I hope you are doing well. I placed an order through the Cricket Wireless website. I returned the item to Cricket Wireless. *** shows that the item was delivered to your facility on September 19th. Per the Cricket Return Policy, the refund was supposed to be issued within 10 business days from receipt. This timeframe has passed. I have tried reaching out to Cricket Wireless via phone but I was unable to get this resolved. I look forward to hearing from you. Thank you in advance for your time and assistance on this matter.
Business Response
Date: 10/21/2022
October 21, 2022

Better Business Bureau
Online Complaint

Complaint No: 18179336
Re:*********************

Dear Sir/Madam,

This ************** is in response to a complaint filed by *********************. In this complaint, ************** states he placed an online order with Cricket Wireless. He returned the order and has not received a refund. ************** is requesting a refund.

We verified receipt of the online order. We processed ************** a full refund on October 12, 2022. We notified ************** the refund was returned to the original payment method.

We thank ************** for his communication and trust that this explanation properly addresses his concern.

Regards,

Cricket Wireless, Customer Support
1025 ***************
*******,** 30319
/BN
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We use to have Cricket Wireless services. We purchased a IPHONE 7 Plus from the Cricket store at the 8th and West Broadway Store. we had services for a while, our phone was paid off and the bill was paid up and on time. I have called Cricket and **** several times trying to get them to unlock the phone( thru the carrier). Each time I called in the past one would tell me call the other to have it unlocked. So to date and a year later, the phone is still locked thru the carrier. Pictures are attached of the phone's information including IMEI, serial # .
Business Response
Date: 10/25/2022
********
Customer Answer
Date: 10/27/2022

Better Business Bureau:
They unlocked my phone and it is now in my current carriers service. WORKING!!!! THANKS
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my cricket service 48 hrs in advance of the next months billing. I changed my provider that very same day. They still auto-charged my card $170 a few days later so my bank reversed the transaction. According to cricket I still somehow owe them $170 and now they wont let me get a phone for my kid until I pay it. I never used the service after that date. Their managers say that even though they know I cancelled in time and they know never used the service for that particular month, they say they cant fix the problem because and I quote, their computers wont let them. They gave me no option to correct the issue other than to pay the bill. Let it be noted that they had other fraudulent charges on the acct (insurance I never asked for) which they waived. The original outstanding balance was over 230. (When it should have been ZERO)
Business Response
Date: 10/25/2022
October 25, 2022

Better Business Bureau
Online Complaint

Complaint No: 18177873
Re:*******************

Dear Sir/Madam,

This ************** is in response to a complaint filed by *******************. In the complaint, ************** states she canceled her service 48 hours before her payment was due. However, her auto pay was still processed. She isnt able to upgrade one of her lines until those charges are paid. ************** is requesting the charges on her account be waived.
We researched **************** concerns and found her payment was made online and was not auto drafted. She was later refunded for her payment on September 30, 2022 due to a chargeback request by her financial institution.Since **************** payment was reversed, a payment was then due on her account.Her account was suspended on October 5, 2022 due to non-payment. ************* was able to complete a full payment on October 20, 2022 and reactivated her services.
We contacted ************** on October 24, 2022 and informed her that she has been issued a refund for her payment and the charges are valid.
We thank ************** for her communication and trust that this explanation properly addresses her concerns.

Regards,

Cricket Wireless, Customer Support
1025 *******************
*******,** 30319
/JL
Initial Complaint
Date:10/05/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have many complaints about Cricket Wireless. Firstly, when I signed up they advertised an Unlimited plan, which included unlimited data. They now limit data by restricting speeds and usage. This is false advertising, I signed up only because they promised truly unlimited service. I have also called Cricket Wireless support many times because my data will completely stop working, unable to load webpages, or use gps which is required for my job. Cricket has not resolved this issue after many months and many phone calls. After my most recent contact, multiple agents disconnected the call, refused to transfer to a manager, and also deactivated my phone's cell service so not only could I not use data, but was unable to send or receive calls. I have paid $96 per month, and have not received the services as promised and advertised. I have also as detailed, been penalized for attempting to resolve and troubleshoot the issue by disabling phone service which I have paid for. I want them to fix the technical issue, and refund the money I've paid over several years, due to the fact they do not actually provide the services as advertised at the time I began service.
Business Response
Date: 10/24/2022
October 24, 2022

Better Business Bureau
Online Complaint

Complaint No: 18174630
Re: ***********************

Dear Sir/Madam,

This ************** is in response to a complaint filed by *************************** regarding Cricket Wireless. In his complaint, ************** states that he has several complaints about Cricket Wireless.

We attempted to contact ************** on October 18, October 19 and October 24, 2024,but we were unsuccessful in reaching him. To investigate **************** concerns,we need to be able to communicate with him. Should ************** still desire assistance with his concern he may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.

We thank ************** for his communication, and we will be available to assist him should he still desire.

Regards,
Cricket Wireless, Customer Support
1025 Lenox Park **** **************** 30319
/KM
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been having issues with the company since august with connection issues with from dropping calls not able to connect to the internet and know dropping call. I was told it was a tower down. I was told it was going to take a couple days for them to fix the issue asked for a discount they say to call back when its fixed for discount then they say there not able to give a discount. Know Im having issues with one bar for network connection goes from one bar to two bars was told to do a network reset did that ton my end they did it on there end still having issues now dropping calls. Now being told I need a new **** card all without a discount paying for service thats not working and being told its different issues. Spoke to two supervisors Both with different answers as of right now still have the same issue supervisor 1 ******* supervisor on duty they dont give you any other info on there location or how they could be contact if necessary the next supervisor ********************* hes saying I need a new **** card and saying the tower is down so I need to spend money to see if thats the issue for them to put out a ticket to see whats the situation. I feel I shouldnt have to pay for something that should work or to check for them and waste money if thats not the issue and get a discount for all time my service was not working the way its supposed to.
Business Response
Date: 10/18/2022
October 13, 2022

Better Business Bureau
Online Complaint

Complaint No: 18173759
Re: *****************************

CC: *****************************
        ******************************************************************************************************** 44111

Dear Sir/*****,

This correspondence is a rebuttal response to a complaint filed by *****************************. In the complaint ******************** states, she has been having network issues with her Cricket Wireless Service since August 2022. ******************** says that there have been issues with dropped phone calls and when she contacted Cricket Wireless, she was advised a tower was down and the problem would take a few days to resolve. ******************** says the issue was never resolved. ******************* is requesting a refund for the poor service.

We contacted ******************** on October 13, 2022. ******************** says that she has started the porting process to another provider and is no longer interested in remaining with Cricket Wireless. We advised ******************** that we will issue a one-time courtesy refund to her account to which she agreed.

We thank ******************** for her communication and the opportunity to assist her.

Regards,

Cricket Wireless, Customer Support
******************************************************************** 30319
/EM
Customer Answer
Date: 10/18/2022
Just make sure they put the money back into my account. I dont need a discount on bill because I am switching. Or a credit.

Thanks, **************************;
Business Response
Date: 10/20/2022
October 20, 2022

Better Business Bureau
Online Complaint

Complaint No: 18173759
Re: *****************************

CC: *****************************
        ******************************************************************************************************** 44111

Dear Sir/*****,

This correspondence is a rebuttal response to a complaint filed by *****************************. In the complaint ******************** states, she has been having network issues with her Cricket Wireless Service since August 2022. ******************** says that there have been issues with dropped phone calls and when she contacted Cricket Wireless, she was advised a tower was down and the problem would take a few days to resolve. ******************** says the issue was never resolved. ******************* is requesting a refund to her account.

We contacted ******************** on October 20, 2022. We advised ******************* the credit that was issued on October 13, 2022, was a courtesy credit back to her account. We then stated that we never advised ******************** that there would be a refund check issued back to her.

We thank ******************** for her communication. We respectfully request that this complaint be closed at this time, as we are unable to further assist the customer.

Regards,

**********************, Customer Support
******************************************************************** 30319
/EM
Customer Answer
Date: 10/21/2022
They are sending a credit to the account knowing that I was closing my account at the beginning of the month so where does that credit go? Thats why they want to do it that way so they keep the credit all I asked was they put the credit back into my account. I still want to request the money go back into my account.
Thanks, *****************************
Business Response
Date: 10/26/2022
October 26, 2022

Better Business Bureau
Online Complaint

Complaint No: 18173759
Re: *****************************

CC: *****************************
        ******************************************************************************************************** 44111

Dear Sir/*****,

This correspondence is a rebuttal response to a complaint filed by *****************************. In the complaint ******************** states, she has been having network issues with her Cricket Wireless Service since August 2022. ******************* says that there have been issues with dropped calls. ******************** contacted Cricket Wireless and was told a tower was down and it would be resolved. Unfortunately, the issue was not resolved.
******************** is requesting a refund for her poor experience. ******************** states, Cricket Wireless applied a credit to her account knowing she was closing the account at the beginning of the month. ******************** is asking where the credit is.

According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.

On October 13, 2022, we spoke to ******************** about her complaint.We advised ******************** that we have issued a one-time courtesy credit to her account to which she agreed. The credit will go toward the remaining balance on the account.

We respectfully request that this complaint is closed at this time, as we are unable to further assist.

Regards,

Cricket Wireless, Customer Support
******************************************************************** 30319
/EM
Customer Answer
Date: 10/26/2022
I dont agree with a credit just like any company if they owe money back they return the money in the same manner or form it was received. ******** this should also apply to cricket wireless. If not the need to be given a bad review for keeping customers money even if its because of there errors or problems within the company. We should not have to waste are hard earned money on a company and they find ways to keep customers money. They should have a bad review on the BBB website. ******** people know not to waste there hard earned money the say its towers but never get resolved and they give you the run around with different customer service reps. ******** again I ask that they return the money to the same account the received the money from. Which was not a credit from cricket.
Business Response
Date: 11/04/2022
November 4, 2022

Better Business Bureau
Online Complaint

Complaint No: 18173759
Re: *****************************

CC: *****************************
        ******************************************************************************************************** 44111

Dear Sir/*****,

This correspondence is a rebuttal response to a complaint filed by *****************************. In the complaint ******************** states, she does not agree with the credit processed to her account.

******************** has been having network issues with her Cricket Wireless service since August 2022. ******************** says there have been issues with dropped calls and when she contacted Cricket Wireless, she was advised a tower was down and the problem would take a few days to resolve. ******************** says the issue was never resolved. ******************** is requesting a refund for the poor service she experienced. ******************** is requesting a refund check be issued.

After reviewing the account, we have agreed to have a refund check issued back to ********************* ******************* should expect her refund check within **** business days.

We thank ******************** for her communication and the opportunity to assist her.

Regards,

Cricket Wireless, Customer Support
******************************************************************** 30319
/EM
Customer Answer
Date: 11/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. By sending the Check to my address
*****************************
3882 ********************************************************************* 44111

Sincerely,

*****************************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We tried switching providers back in August. Due to some issues we had to cancel the switch. We paid $115 for Sim card kits, and shipping costs. We were told by customer service that it would take 10 business days to get the refund after we returned the Sim kits. Tracking shows the Sim kits arrived back in ********** ** on Aug 25th. It is now Oct 4th and no refund has been issued. Everytime we call to speak with someone we are transferred multiple times and usually get hung up on after 45+ minutes or longer. As a former **** employee of 11 years, I can't believe how horrible this experience has been to get a simple refund.
Business Response
Date: 10/25/2022
********
Customer Answer
Date: 10/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/27 I went into cricket wireless and purchased 3 phones and unlimited plan it was a total of 215 and some change for the phones and months service the bill is supposed to be 134 a month. 2 days later i went in and bought a blue tooth which wont stay charged and i ask the rep about changing my due date to the first so i could put on auto pay... Her exact words were they can do that with no charge.. this morning oct 4 my phone was cut off due to non payment i didnt even owe a bill yet. i called the store and customer service the store wasnt sure why they were charging me.. bottom line they made me pay a additional 46 and some change to turn my phone back on. which was a different price they the text said plus they have my account linked to somebody named *****... i want the additioal 46 plus i paid back
Business Response
Date: 10/18/2022
October 18, 2022

Better Business Bureau
Online Complaint

Complaint No: 18166854
Re: ***********************

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***********************. In this complaint, **************** states she visited a Cricket Wireless Authorized Retailer to change her billing due date. *************** was assured there would be no charge to change the bill due date. A few days later, **************** service was suspended due to non-payment. **************** paid the additional charge and is requesting a refund.

We reviewed **************** account and found she was charged the prorated fee for services. We agreed to provide a credit to **************** account.

We contacted **************** on October 17, 2022 and informed her of our findings and a credit has been applied to her account.

We thank **************** for her communication and trust that this explanation properly addresses her concern.

Regards,

Cricket Wireless, Customer Support
1025 ***************
*******, ** 30319
/BN
Customer Answer
Date: 10/18/2022
I talked with a lady named ******. She was extremely nice and very helpful.. She did credit my account. I did reach out to her today due to issues with store products which im not sure is her area but do want them to know.I am on my 4th cellphone in 3 weeks as they keep sending me refurbished phones when i got service it was a new phone which is what i expect.. the last phone crashed somebody hacked my ******** and i lost numerous pics of my son and videos i will never get back.. I am very appreciative of what they do because of warranty but i expect the same or better than i had not used.

Business Response
Date: 10/25/2022
October 25, 2022

Better Business Bureau
Online Complaint

Complaint No: 18166854
Re: ***********************

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***********************. In this rebuttal, **************** states she is on her 4th replacement device. She would like her device replaced with a new device.

We engaged our ************************************ received a replacement device on October 20, 2022,

We contacted **************** on October 24, 2022 she advised her new device is working properly.

We thank **************** for her communication and trust that this explanation properly addresses her concern.

Regards,

Cricket Wireless, Customer Support
1025 ***************
*******, ** 30319
/BN
Customer Answer
Date: 10/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9-28-2022 ***** -case Black Case, for a newly purchased ********* Moto phone Rep selected wrong case for my phone.She picked the wrong case, and it clearly shows this on my receipt. It don't match or fit.I recognized this 10-03-22 and went back to store to get the right case. Note, I recognized it 5 days after purchase, well within 7 day requirement.KETHSIAS REFUSED to give me the correct case. Why? She selected the wrong one. On 10/03/22, I called Cricket. **** refused to help. The store Manay in *********** refused to replace case. Both refused to help me with her wrongdoing. I audio recorded the entire conversation where she refused, on 10-03-22.Oh, her name is ********* just want my case. The right case. She gave me the wrong one.Call me, ************ and I can email you the receipt which shows the wrong case is on the receipt, in black and white.Store Manager, Kethsias Cricket Store at ************************************************************* *****/************
Business Response
Date: 10/05/2022
October 5, 2022
Better Business Bureau
Online Complaint
Complaint ID: ********
Re: *************************
Dear Sir/*****,
This correspondence is in response to a complaint filed by *************************. In this complaint, ************** states she purchased a new device at an Authorized Cricket location and was given the wrong case. She explained she was unable to get her case replaced for the correct one.
We contacted ************** on October 5, 2022 to discuss her concerns.We agreed to issue a one-time credit based on our findings. ************** had no further questions.
We thank ************** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
****************************************************************** 30319
/JL

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Cricket Wireless, LLC is NOT a BBB Accredited Business.