Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

• 

  Cricket Wireless, LLC

  1024 Harlow Rd Springfield, OR 97477-1141

• 

  Cricket Wireless, LLC

  1100 S 14th St Kingsville, TX 78363-6353

• 

  Cricket Wireless, LLC

  12018 W 95th St Lenexa, KS 66215-3803

• 

  Cricket Communications Inc

  1320 W Elliot Rd STE 107 Tempe, AZ 85284-1147

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ******************** for over 5 years. On July 4th service issues arise. Have been having problem with ni service except when I have wifi. Contacted customer service was told tower was degraded would be fixed on the 10th. I pay for 30 days of service I expect 30 days of service. **************** would give me 20$ credit. I said that was not acceptable refused to send me up the ladder or give me any information to reach anyone else. I want refunded for the 7 days I paid for and did not receive. I cannot pay them 20$ for a week of service why should I accept it?

  Business Response

  Date: 07/23/2024

  July 23, 2024
  
  Better Business Bureau
  Online Complaint
  
  No: 21981203
  Re: *********************************
  
  
  Dear ********** ************ correspondence is in response to a complaint filed by *********************************. In her complaint, she mentioned experiencing service issues with Cricket Wireless on July 4, 2024,due to a degraded tower, resulting in no service unless connected to Wi-Fi. Despite being promised a fix by July 10, she only received a $20 credit for the inconvenience, which she found unacceptable. Shes requesting a refund for 7 days of service she paid for but did not receive and she is questioning the fairness of being charged for a week of service she could not fully utilize.
  
  We contacted **************** on July 16, 2024, to discuss her complaint. After reviewing her account, **************** confirmed that her services are working as expected for all her lines. *************** confirmed her complaint is regarding the refund for the 7 days she did not have services.
  
  We offered **************** a courtesy credit to cover the 7 days of interrupted service. She agreed to our offer and stated that she did not need any additional assistance from Cricket Wireless.
  
  We thank **************** for her communication.
  
  
  Regards,
  
  Cricket Wireless
  Office of the President
  ***************************************** NE
  *******, ********

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased cell phone on October 30, 2023. March 7, 2024 filed a claim online with Cricket. Phone went dead and wouldn't charge. I went to ***** Cricket office and they said file a claim online. They could not do it for me.So I did. Claim #********. Claim never got resolved by Cricket. They never even contacted me.Then phone started working on its own a day later when I tried charging it. Went to Cricket at ***** on July 9, 2024 as phone went entirely dead again and wouldn't charge. While there it came back up. Sales ******** said it was charged to 96%. She said it was in warranty still and tried to file a claim on the phone with company and they dropped her call twice while waiting during a couple hours. She also tried to file a claim online and was unable to do this as well. I would like help to get this matter resolved with a replacement while it is still under warranty.

  Business Response

  Date: 07/31/2024

  August 1, 2024
  
  Better Business Bureau 
  Online Complaint  
  
  No: 21974830
  Re: *******************
  
  
  Dear Sir/*****,  
  
  This correspondence is in response to a complaint filed by *******************. In her complaint, she states that she purchased a cell phone on October 30, 2023, and filed a claim online with Cricket Wireless on March 7, 2024, as the phone went dead and would not charge. Despite visiting the Cricket Wireless authorized retail store and attempting to file a claim online, the issue was not resolved, and Cricket Wireless did not contact her. She adds that the phone started working again on its own, but on July 9, 2024, her phone went entirely dead again. She was informed that the phone was still under warranty but faced difficulties filing a claim over the phone and online. *********** seeks assistance promptly resolving this matter with a replacement while the phone remains under warranty.
  
  We contacted ************ on July 12, 2024, to discuss her complaint. After speaking with her, she stated that the device started working while she was at the authorized retail store. However, she is concerned that it will stop working again. We shared with ************ that we would provide her with a replacement device at no cost due to the inconveniences she has experienced.
  
  On July 22, 2024, we contacted ************, who confirmed that she received the replacement device. Additionally, she confirmed that her replacement device and ********************** services are working correctly. ************ did not have any other questions regarding her complaint.
  
  
  Regards,
  
  Cricket Wireless  
  Office of the President  
  ***************************************** NE 
  *******,********

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Cricket Wireless on July 6th 2024. I brought a phone to get activated and startup service. I gave the phone to the employee and he informed me that the phone could be activated. I paid for Activation and one month service which came out to $105 and some change. After the employee did some stuff on the computer he informed me that the phone was locked and couldn't be activated. He then told me that maybe if I purchase a separate SIM card it would work so I did for $10 and some change and the phone still didn't work. I asked for a refund he said he was new he couldn't do that but to come back tomorrow and the manager could refund. I returned the next day the manager said there was nothing I could do and then proceeded to call the store owner the store owner said to return Tuesday when ******* was there and they would refund the money and take it out of his check. I had my wife returned Tuesday July 9th and there was a back and forth between ******* the manager ***** and the owner who is getting all sides of the story as she said. ***** admitted that my husband said that he didn't know whether the phone was locked or unlocked. ******* said he asked my husband and my husband said it was unlocked which is untrue. After everything was said and done the owner said that she would give my wife half of the money back to which my wife replied that is unacceptable. So I paid for a service and did not receive anything in return which by definition is theft.

  Business Response

  Date: 07/29/2024

  July 29,2024
  
  Better Business Bureau
  Online Complaint
  
  No: 21970668
  Re: *******************
  
  
  
  Dear ********** ************ correspondence is in response to a complaint filed by *******************. In her complaint, ****************** states that she visited a Cricket Wireless authorized retail store on July 6, 2024, where she paid $105 for activation and service for a device, after the representative confirmed that her BYOD could be activated. Upon starting the activation process, they discovered that the device could not be activated because it was locked to her previous carrier.Despite purchasing a separate SIM card as suggested for $10, the device remained unusable. She explains she requested a refund and regardless of the multiple visits to the store attempting to rectify this issue, she was offered only half of what she paid. She shares that she paid for a service that she did not receive. ****************** is requesting assistance to resolve this issue.
  
  We contacted ****************** on July 12, 2024, to discuss her complaint. ***************** informed us that she had already started a chargeback request with PayPal and was waiting on the confirmation from their end. We set up a date and time to follow up with ******************.
  
  On July 15, 2024, we contacted ****************** to follow-up on her concern and she mentioned that she has not received a response from PayPal related to her request yet. We attempted to contact ****************** on July 16, 19 and 22, 2024 to follow up with her complaint,but we were unsuccessful contacting her. Should ****************** still require assistance, she may contact *******, Cricket Wireless Office of the President ******** at **************.
  
  
  Regards,
  
  Cricket Wireless
  Office of the President
  ***************************************** NE
  *******, ********

• Initial Complaint

  Date:07/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phone Number: ************** Order Number: **************** Order Date: Jun 29, 2024 2:39:15 AM I ported to cricket wireless on 6/29. I had the service for like 2 days and it did not work. I could not get cell reception. I paid for a product and it was not delivered to work or have coverage. I want a refund.

  Business Response

  Date: 07/22/2024

  July 23, 2024
  
  Better Business Bureau
  Online Complaint
  
  No: 21964827
  Re: *************************
  
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *************************. In his complaint, he states that he ported his number to Cricket Wireless on June 29, 2024. He explains he had the service for around two days, and it did not work. He experienced a complete lack of service reception, paying for a product that did not work. He is requesting a refund for the unused service.
  
  We attempted to contact ************** on July 12, 15, and 18, 2024, but were unsuccessful. To investigate Mr. ****** concerns, we need to be able to communicate with him. Should ************** still require assistance, he is encouraged to contact *********, Cricket Wireless Office of the President ******** at **************.
  
  
  Regards,
  
  Cricket Wireless
  Office of the President ********************************************* NE
  *******, ********

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/11 Cricket wireless ******************, ********, ***. We went to inquire about a cell phone to use during travel to ******, ******* and ******* and a cruise. ******* stated we needed to purchase an internet device & a phone. She stated -use the internet transponder on the ************ on land. We were advised to add the international plan for $45 extra a month. ******* stated 4 countries that we named would work under the international plan. We explained that we were leaving the country & the phone would be for international travels. We told them - we had a plan ***** but their international package cost a lot compare to Cricket. They informed us again that we would be able to use phone on land & the internet transponder on the ship. We asked about what we could do when we get back to ******** don't need the phone if we could just disconnect it, so we don't get charged monthly. We were told, we could but there's going to be a fee to turn back on. ******* said with the internet transponder, we could just suspend it. We explained we would not be back home in 7 days to return if something went wrong due to there returned policy. We would be gone for 2 weeks. ******* insisted that it would work. She showed us how to connect wifi once on ship. She said after 7 days to call Cricket wireless &they would help us out. In ******, the phone did not work. We called Cricket rep, he said the phone would not work in another country. Rep said to return back to the store as soon as we got home. On ship, the wireless Wi-Fi transponder did not work. Called customer service who told us that the transponder does not work on a cruise ship. A disservice- We have wireless plans & internet plans. We went back to the Cricket store 2x, the ***************** were there the 2nd time. ******* denied everything, saying we never told her we were going out of the country nor on a cruise. Mgr stated her system will not allow refunds. Asked to review the video to show that, we are not lying.

  Business Response

  Date: 07/26/2024

  July 27, 2024
  
  Better Business Bureau
  Online Complaint
  
  No: 21960503
  Re: *****************
  
  
  Dear ********** ************ correspondence is in response to a complaint filed by *****************. In her complaint, ************** detailed her experience at a Cricket Wireless authorized retail store on June 11, where she inquired about using a cell phone for international travel to ******, *******,*******, and a cruise. The sales representative that assisted her stated she needed to purchase an internet device and a phone. She explains that the representative also advised her that the phone and internet device would work in the specified countries under the international plan for $45 extra a month,and neither the phone nor the internet transponder functioned as promised. ************* adds that she visited the store multiple times when she returned from her trip and the representative who assisted her denied all the expectations she initially provided. Lastly, the manager informed her they would not be able to issue a refund for them. ************** is requesting a refund of $290.74 for the devices she was not able to use.
  
  We contacted ************** on July 12,2024, to discuss her complaint. After reviewing her account, we found two ********************** numbers associated with the device and turbo mobile hotspot she purchased at the authorized retail store. We explained to ************** how the Cricket Wireless international plans work. We shared with ************** we would start the process to return her devices and initiate her refund request due to the misleading information she received. We advised ************** that the refund process take between 7-14 business days and the check will be mailed to address she provided to us.
  
  We want to assure ************** that Cricket Wireless takes pride in our customer experience and is committed to providing excellent customer service. We shared with her that we have escalated her experience to the executive leadership team for this store location. We assured her they will investigate further with the store manager and representative.
  
  
  Regards,
  
  Cricket Wireless
  Office of the President
  ***************************************** NE
  *******, ********

  Customer Answer

  Date: 07/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/31/2024 I went to ******* and paid my phone bill. Well that's what I thought, three days after my phone was cut off. When I went to Cricket I was told that my bill hadn't been paid.I was told by ******* I needed to contact ************** Which I did, they told me to contact Cricket which I did and was told that ** had my money. I've been calling all three of them trying to get my money back every since the 31st of May. I'm on SSI I need every dollar of my money. I shouldn't have to do all the calling, and work to find the money.(Or How Got It). Can you please help. The only document that I have is the receipt from *******.

  Business Response

  Date: 07/22/2024

  July 22, 2024
  
  Better Business Bureau 
  Online Complaint  
  
  No: 21951972
  Re: ***************************
  
  
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by ***************************. In his complaint, he mentioned that on May 31, 2024, he paid his phone bill at *******. He discovered three days later that his phone service had been disconnected. Despite contacting both ************* and Cricket Wireless, he has been unable to retrieve the payment, causing distress as he heavily relies on his funds. He has diligently followed up with all parties involved and holds a receipt from ******* as his only documentation in this matter. He adds he should not be doing all the call and work to find the money. **************** is requesting assistance to resolve this issue.
  
  We attempted to contact **************** on July 8, 11 and 15,2024, but were unsuccessful. To investigate ****************** concerns, we need to be able to communicate with him. Should **************** still require assistance, he may contact *******, Cricket Wireless Office of the President ******** at *************. 
  
  
  Regards,  
  
  Cricket Wireless  
  Office of the President 
  ***************************************** NE 
  *******, ** 30319 

• Initial Complaint

  Date:07/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over two years I have been charged for fine lines when I only have four. When I called to complain I was told that I shouldve went online to make sure I was being charged correctly. I was charged an additional $25 every month for over two years for a line I did not have active. I was told by a manager named ****** at Rockford cricket location I will not be back payed.

  Business Response

  Date: 07/26/2024

  July 27, 2024
  
  Better Business Bureau
  Online Complaint
  
  No: 21950215
  Re: ***********************
  
  
  Dear ********** ************ correspondence is in response to a complaint filed by ***********************. In her complaint, ************** states that for over two years she has been charged for five lines instead of four. Upon calling to report her issue, she was informed she should have verified her bill information online to make sure she was being charged correctly. She explains she was charged an additional $25 every month for a line she did not have active and a manager from a Cricket Wireless authorized store at ******** advised her she would not be receiving a refund.
  
  We contacted ************** on July 15,2024, to discuss her complaint. After reviewing her account, we discovered that the wireless number she is reporting was canceled on July 6, 2024, by customer request. We explained to ************** that we did not find any interactions on her account related to a cancelation request and she shared that she made the request at a Cricket Wireless authorized retail store. We confirmed the wireless number she wanted to canceled has not had any service usage since 2022.
  
  We informed ************** that as set forth in the Cricket Wireless Terms and Conditions of Service, amounts paid for unused features and service charges are non-refundable. Even though service charges are non-refundable, we offered to issue her a refund for the last 6 months of service that she paid for that wireless number as a one-time exception. ************** accepted our offer, and we advised her to allow 10 to 15 business days for the check to be delivered to the mailing address she provided to us. ************** did not have any other questions or concerns regarding this complaint.
  
  
  Regards,
  
  Cricket Wireless
  Office of the President ********************************************* NE
  *******, ********

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPhone at the Cricket store for my 11 year old to use. The phone has a manufacture warranty and insurance. The iPhone is having charging issues. The iPhone will not charge at all. I took it to the Apple store for repair. The store employee took the phone to send for repair. The iPhone was sent back to me without repair or replaced. The iPhone was in my child's possession for only 2 months. The warranty should be honored to have the phone repaired. I don't understand what the problem could be that the business can not fix what is wrong with the phone they sell. The company is still charging me for the air time service but I do not have a phone to use to make the calls. How is that justifiable?

  Business Response

  Date: 07/23/2024

  July 24, 2024
  
  Better Business Bureau
  Online Complaint
  
  No: 21938972
  Re: *********************
  
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by *********************. In her complaint, **************** details purchasing an iPhone at a Cricket Wireless authorized retail store for her 11-year-old child, the device has warranty and insurance coverage. The iPhone was having issues charging and she took it to the Apple store for repair. However,after being sent for repair, the iPhone was returned without being fixed or replaced, despite being in her child's possession for only two months. *************** believes that the Cricket Wireless warranty should cover the necessary repairs, as the device was sold by **********************. She highlights that she is still being charged for wireless services without having a working device to make calls. **************** is requesting assistance to resolve this issue.
  
  We attempted to contact **************** on July 10, 12, and 15, 2024, but were unsuccessful. To investigate Ms. ******* concerns, we need to be able to communicate with her. Should **************** still require assistance, she is encouraged to contact *********, Cricket Wireless Office of the President ******** at **************.
  
  
  Regards,
  
  Cricket Wireless
  Office of the President ********************************************* NE
  *******, ********

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I a trying to see if my name has been in your system andreique green or *********************************, cause people been hacking my devices and want to see if my devices or my name has been in your system, I have already reported it to the police. Just in case. In the year 2015-2024. If so I want to be called back and emailed. I been seeing a lot of people come around me hacking my devices and some be drug dealers I don't know orseen around or heard about. Pull out there phones when they come around me, so just in case it's already been reported, and if my husband or his women is hacking cause they don't suppose to be on it either.

  Business Response

  Date: 07/22/2024

  July 20, 2024
  
  Better Business Bureau
  Online Complaint
  
  No: 21929780
  Re: *********************************
  
  
  Dear ********** ************ correspondence is in response to a complaint filed by *********************************. In her complaint, she expresses concerns about potential hacking on her wireless devices and needs to verify if her name, either as *************** or *********************************, has been in Cricket Wireless system between the years 2015 and 2024. She mentions reporting the issue to the police due to suspicious activities around her involving unknown individuals, some of whom she suspects may be involved in illegal activities.She also raises the possibility of her husband, or his acquaintances, being involved in hacking incidents. **************** is seeking a resolution to this issue.
  
  We contacted **************** on July 3,2024. She answered our call and informed us that it was not a good time to talk. She requested a call back at another time.
  
  We attempted to contact **************** on July 4, 2024, but were unsuccessful. Despite multiple attempts, we have been unsuccessful in contacting **************** again. To investigate Ms. ******* concerns, we require communication with her. Should **************** still need assistance, she is encouraged to contact *********, Office of the President ******** at **************.
  
  
  Regards,
  
  Cricket Wireless
  Office of the President ********************************************* NE
  *******, ********

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a phone from cricket and fully paid it off so it is mine. Cricket will not unlock my phone to use with other carriers.

  Business Response

  Date: 07/10/2024

  July 10, 2024
  
  Better Business Bureau 
  Online Complaint  
  
  No: 21926777
  Re: ***********************
  
  
  Dear Sir/Madam,  
  
  This ************** is in response to a complaint filed by ***********************. In her complaint, **************** states that she purchased a phone from Cricket Wireless; however, Cricket Wireless would not unlock her phone to use it with another carrier. **************** is requesting assistance to unlock her phone.

  
  We contacted **************** on July 3, 2024, to discuss her complaint. After reviewing her account, we discovered that she used the device with the ********************** network for four months and five days after she purchased the device and activated the service. We explained to her the portion of the Cricket Wireless device unlock policy that addresses the six-month tenure within the Terms and Conditions of Service. Cricket Wireless Terms and Conditions can be found at: ******************************************.

  
  Although ****************** device did not meet the Cricket Wireless unlock requirements, we provided an exception for the time in-service requirement and unlocked her device. We explained the exception to her and she did not have any other question and/or concerns for Cricket Wireless.
  
  Regards,
  
  Cricket Wireless  
  Office of the President  
  ***************************************** NE 
  *******,** 30319