Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cricket Wireless, LLC has 629 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

• 

  Cricket Wireless

  10006 W Florissant Ave Saint Louis, MO 63136-2102

• 

  Cricket Wireless, LLC

  1008 Taylor Ave Towson, MD 21286-8312

• 

  Cricket Wireless, LLC

  1050 W Colfax Ave STE E & F Denver, CO 80204-2071

• 

  Cricket Wireless, LLC

  112 W 87th St STE M5 Chicago, IL 60620-1318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up my three lines for a bridge pay. I made the initial payment of $70 on 03/27/23 and I made another payment of $60 on 03/31/23. They are saying that they sent me a notification (text message) on 04/02/23 that I had a remaining balance of $1, but I never received a notification. I woke on 4/4/23 to my lines having been suspended with me having to pay $76 for my lines to be restored. I'm sorry, but to suspend my three lines behind $1 (four quarters, 10 dimes, 20 *******, 100 pennies) is ridiculous. So I've basically just given these people according to them a free $70. Had I known that I still owed them $1, I would have just paid that. I'm not that broke to where I didn't have $1. I want my money back... PERIOD!

  Business Response

  Date: 04/18/2023

  April 18, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19895867
  Re:***************************
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by ***************************. In this complaint, **************** states she was in a ********* agreement, she paid the initial payment, and an additional payment on March 31,2023. Services were suspended on April 4, 2023, as the balance on the account showed $1.00.  **************** further states she did not receive a notice for the balance due. **************** is requesting a refund for fees paid.
  
  Crickets ********* program offers customers the option to split their monthly payment in two. After the initial payment is made the remainder of the bill is due within 7 days with the first day being the date that ********* is activated. If the second payment is missed the customers bill cycle restarts and a full monthly payment is due. Applicable fees may also apply. Cricket sends reminders via text message on the date ********* is activated and the day before the second payment is due.
  
  We reviewed Ms. ******* account, we found she initiated ********* on March 27,2023 making her second payment due by 11:59 pm CST on April 3, 2023. **************** made second payment, however, by this time, the payment was a $1.00 short;therefore, the account was suspended, and the bill cycle was reset. Once a full payment was made, the account was reactivated and she will receive a full month of service from that date. The initial ********* payment is applied to the 7 days of ********* service along with the ********* activation fee.
  
  On April 17, 2023, we contacted **************** and informed her of our findings. We provided **************** with a one-time credit to the account.
  
  We thank **************** for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  ****************************************************************
  /BN

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my mother-in-law in to the store to upgrade her phone. The salesman, **************, told her that some phones come with a glass shield and case and he would check to see if the one she is looking at does. He checked and said yes that it does come with the shield and case and he then told her the price was $206.56 with taxes. She did not need the case or the shield because she was going to buy a wallet type for it but agreed to buy it because she wanted the phone and the shield and case comes with it so no big deal. The next day she realizes that she did indeed pay extra for the shield and case and that it did not come with the phone. I went to the store and *****, S. told me that just because he stated that it came with the phone doesn't mean that it was free. I believe that when someone says something comes with it implies that it is free. She would not have bought them if she knew they weren't free with the purchase of the phone. I then told him that she didn't want the shield or the case and he stated that she could not return accessories and he then stated that just because we misunderstood him didn't matter and she agreed to the price. he stated that there was nothing we could do about it. I then asked him for his name and he refused to give it to me. I asked him again and he then stated that there was nothing that I could do about it and stated that his name was on the receipt. I then left the store.

  Business Response

  Date: 04/24/2023

  April 21, 2023
  
  
  Better Business Bureau    
  Online Complaint
  Complaint No: 19876948
  Re: *************************
  
  Dear Sir/Madam,  ******** correspondence is in response to a complaint filed by *************************. In the complaint, ***************** explains that his mother-in-law was lied to when she upgraded her phone at a Cricket Wireless Authorized Retailer. ****************** wants a refund for the accessories, since he was told there was no charge, since they were part of the package.
  We attempted to contact ****************** but he informed us that he is unavailable at the moment and that he will be contacting us at the end of the month.
  ***************** has our contact information, we thank him for the communication and will be available to assist him.
  
  
  Regards,  
  Cricket Wireless,Customer Support 
  **********************************************;
  *******, ** 30319 
  /NG
  

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This what my problem is with cricket wireless this is second time they have transfer my cell phone number ********** to another wireless company. You tell it someone scamming because when dial the number it busy signal you hear. They told me this time I came into a chat and transfer my number which that is a big lie. I never did that. Now I'm out of a phone. I may have ended up going to another company for service. It's funny how I have three lines on cricket but always my number that gets transferred. I'd keep my kid's phones on cricket but I think they need to give me some credit to my account for their mix-up. Last time this happen I just paid the bill and then my number was transferred and took them an almost a whole month to get my number back. They didn't even give me no credit for their mistake. Please help me.

  Business Response

  Date: 04/26/2023

  April 23, 2023
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19881618
  Re: ********************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by ******************** regarding Cricket Wireless service. In this complaint, ******************** states she is having issues wither Cricket service.
  
  We attempted to contact ******************** on April 12, April 13 and April 14, 2023, but we were unsuccessful in reaching her. To investigate ********************** concerns,we need to be able to communicate with her. Should ******************** still desire assistance with her concern she may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.
  
  We thank ******************** for her communication,and we will be available to assist her should she still desire.
  
  Regards,
  Cricket Wireless, Customer Support
  *********************************************
  *******, ** 30319
  /KM

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by H363137**3238313831H staff LO Consumer states she purchased a phone for $183.00 on 3/30/2023 at the ********** location in *********, ** but it didn&#**;t come with a charger. She was not told at the time of purchase that the phone didn&#**;t come with a charger. She is unable to charge her phone. She has tried contacting the business but has been unable to speak with anyone.

  Business Response

  Date: 09/22/2023

  September 20, 2023
  
  Better Business Bureau
  Online Complaint
  
  No: 19878905
  Re: ***************************
  
  Dear ********** ************ correspondence is in response to a complaint filed by ***************************. In her complaint, **************** states she purchased a device at a ********************** Authorized Retail store and the device is defective. She further states that she was not informed her device would not come with a charger.  **************** is requesting assistance to resolve her issue.
  
  We spoke to *************** on September 6, 2023, to discuss her complaint. We advised **************** about Crickets Returns & Exchanges policy that states: Cricket provides a 7-day return policy for qualifying devices. If you received your order more than 7 days ago, you may be eligible for a warranty claim. For online purchases, you can start a return online through our return portal or by contacting Customer Support. ************ policy can be found at **********************************************************************************************.
  
  We informed **************** that her device is eligible for a warranty claim and provided her with Crickets ************** contact information to complete her claim. **************** confirmed to be satisfied with this resolution.
  
  We thank **************** for her communication, and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless
  Office of the President
  ****************************************
  *******, ** *****

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cricket wireless allowed me to receive a pin number to transfer my phone number to mint mobile to switch providers, and subsequently deleted my cricket account on Tuesday March 29 2023. Only after this did they inform me that the phone I have (purchased through cricket's online store and paid in full by myself) is incompatible with other services for one more month. This forced me to get a new pin from **** mobile, which I had already paid for. **** immediately gave me a new pin and full refund, so that I could transfer my number back to cricket for a final month. Cricket then informed me I would have to pay a new $30 for another month,and that I would have a new phone number with them, but that I could use the pin from mint mobile to transfer my original number back to replace this new one. After paying them $30, getting a new number, I began going through the process of replacing the new number with my original number using the pin from mint. The agent on the phone call (which is all recorded) insisted this was easy and assured me he was going to REPLACE my new number with my original using the pin from mint, he then tells me I will be having two lines. I told him no thats wrong, we are supposed to just be changing the phone number on the line I already paid for. He say"okay, I will just go ahead and do that...you now have two lines". This is blatantly the opposite of what he confirmed would happen. He then informs me that he canceled the line with the number I didn't want, and that I'd STILL have to pay for it despite never using it, AND pay for a new line with the number he was supposed to just use as replacement from mint. Upon getting a superior, he hung up, leaving me with A CHARGE FOR A LINE NEVER USED AND NO CELL NUMBER OR SERVICE. 24 hours of dealing with cricket has led to them refusing to give a refund or reactivate my SIM, telling me I need to pay for a new line AND SIM, or wait 7 DAYS with no service for "a decision to be made." This is extortion!

  Business Response

  Date: 04/07/2023

  ********

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concerning whom it may concern,My name is ******************. As I transfer my cell phone number from *************** to Cricket Wireless on March 30, 2023, I inquire about the status of my order for a universal sim kit. The Cricket wireless representative reviewed my online order and confirmed the successful porting of my number to Cricket Wireless. To complete this work order, I requested an update on my universal sim kit from the representative. As she appeared to be performing this task for the first time, the representative reassured, "Don't worry, I'll read and research information on my end." I followed her instructions to confirm activation on my Cricket account portal based on the fading of her voice and my belief in the representative. The representative subsequently attempted to activate an eSim. The eSim process did not work after two hours, so I asked the representative to revert to the original method, a physical sim card. No, sir, she replied, you must purchase a new sim card. When I attempted to speak with the supervisor, he muted the headset while I said "hello" for three minutes. This was a terrible experience because I am a disabled person who cannot walk and I trusted a representative to assist me, but she used me as an experiment. I was unable to use my old phone after the representative abruptly hung up on me and told me to visit the nearest store. I find it difficult to leave the house because I cannot walk and suffer from numerous medical conditions.I would like your establishment to investigate the poor customer service ********************** gives. Then for them to one give me a credit for the whole month since the past two weeks I had to call them for a service I am paying for but not receiving.

  Business Response

  Date: 04/14/2023

  added credit

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-30-2023 at 2:43 pm central time I went to the Cricket Wirless at address ************************************************************************ to purchase a NEW phone. When I walked in I was greeted by two employees one of them was name Mairany H female with blonde and black hair wearing a tiger print shirt and black pants. She acting as if she really didnt want to help me and later on I know why. I was telling her I wanted to upgrade a phone and I wanted a phone with a pen, She inform me that cricket didnt sell those phones anymore and showed me another phone. That the phone she sold me she said it was a new molded. I asked her to show me the phone turned on because she the phone wasnt even on and I asked her could she turn it on she instructed me to use a plug to turn it on my self and walked off and got on her phone to send a text to someone. Then she walked back towards me and brought the phone out of the cricket box and told me to look at it. I ask if I purchase this phone and do not like it can i bring it back for a refund or to trade for another phone because it look like she was in a rush to leave she said I had 7 days to bring the phone back for a full refund or credit towards another phone just bring all the accessory and phone with receipt back I said okay. The total came out to ******. The whole time she is helping me she talking to her employees that was on the other side of the building while texting on her phone about going to ******* with a guy name **** and that she shouldn't be here because it was her day off. Then as she try to complete the set up on the phone she stop because she got a phone call from her school and ask her employee to help finish my set up she had to leave at for a school appointment and left. When I got home i notice the phone not working right and started to lag on the internet and the display kept shutting off the apps were not running right so went back and saw another female employee who said she was the manager. I told her everything that happen she looked at me like what do you want me to do and then said I couldnt get a refund I could only get a trade and I have to pay 140 extra. I was so upset went to another cricket store the lady told me I was sold a old phone I shouldnt had been charge for it and that I could recieve a refund. Also that the phone that was showing under my account that was sold to me was showing as emblem not a a03 phone that they lied in the system. I want my money back I was lied to and misinform and this was done unprofessional by and unprofessional manager and employee. Its sad I had to get help from another cricket store employee who inform me the truth of the scam that Cricket in feista shopping center was doing. I lost ****** on a phone that not only doesnt work but i shouldnt been sold the phone in the first place.

  Business Response

  Date: 04/21/2023

  April 20, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19877475
  Re: ****** Terbay                                             
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by *************************. In this complaint, **************** states that she purchased a new device at a ********************** Authorized Retailer. Unfortunately, the phone did not work correctly. **************** tried to return the device, but they offered her a partial credit towards the new equipment. **************** informed us about the poor service she experiences at the location when trying to upgrade her device.   **************** is requesting a refund.
  
  We researched Ms. ******* issues and assisted her with an exception return. We issued a credit to her Cricket Wireless account to cover the cost of the accessories.  We also issued a check refund for the device. We thank her for her patience and advise **************** the refund can take **** business days to process. 
  
  We thank **************** for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  ******************************************************************* 30319
  /NG
  
  
  
  
  
  

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went went my father in November 27, 2022 to purchase cricket wireless service for him. He is a disabled senior citizen who qualifies for a lifeline credit. I helped him apply for the lifeline service while in the store and he was approved. We provided the information to the staff and the manager the next day. The information was never applied to my father's account. He is charged $63.00 a month which is not consistent with the lifeline program. We have reach out to the local Cricket Wireless team and it still has not been corrected. My father's information is below.************************* ************** ************************************************ We are requesting that the account be updated with the lifeline information and the card on file be refunded.

  Business Response

  Date: 04/13/2023

  April 13, 2023
  
  Better Business Bureau
  Online Complaint
  
  Re:************************* ******
  Complaint ID: ********
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by ************************* ******. In this complaint, **************** states she opened an account for her father and was supposed to be enrolled in the *** program. She explained she has not received the benefit and is requesting it be resolved along with a refund of the months it was not applied to her account.        
  
  We researched Ms. ******* account and found there is no application filed for the *** program. There is no enrollment made or any application open. She will need to enroll and qualify for the *** program, to begin receiving her benefit.
  
  We contacted Ms. ******** April 13, 2023, and explained our findings. We informed her we cannot locate any enrollment with the *** benefit in our billing system. We sent her a link on how to apply. Once she is approved, she can begin to receive her benefit.   
  
  If Ms. *********** further assistance, she can contact the *** National Verifier at ************.
  
  We thank **************** for her communication and will be available should she still need our assistance.
  
  Regards,
  
  Cricket Wireless
  Customer Corporate Relations
  **********************************************************************
  /JL

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19874312
  
  I am rejecting this response because:

   

  What information do you need? The account is listed under my father. Saint **** **** D.O.B12/04/1952. His address is ********************************************. His phone number is *************.  He has been over charged since November. I don't understand the issue with getting his account fixed. This was done by one of your locations in *********, ** I was able to get ND the application under application number Q24345-28134. The application expired in February but was activated on 11/27/2022. He still qualifies for Lifeline under application Q59104-78256. Please correct this issue.
  
  Sincerely,
  
  ************************* ******

  Business Response

  Date: 04/20/2023

  April 20, 2023
  
  Better Business Bureau
  Online Complaint
  
  Re:************************* ******
  Complaint ID: ********
  
  Dear Sir/Madam,
  
  This ************** is in response to a rebuttal filed by ************************* ******. In this rebuttal complaint, **************** states there is an application ID open to have her *** enrollment completed.  
  
  We researched Ms. ******* concerns with our *** team and found the application has expired. She will need to complete a new application to have her benefit attached to her account. A link was previously sent to the device on the account with steps on how to complete her enrolment.
  
  We contacted Ms. ******** April 20, 2023, and explained our findings. We informed her of the steps needed to complete her *** application.
  
  If Ms. *********** further assistance, she can contact the *** National Verifier at ************.
  
  We thank **************** for her communication and will be available should she still need our assistance.
  
  Regards,
  
  Cricket Wireless
  Customer Corporate Relations
  **********************************************************************
  /JL

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************* ******

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been a CricketWireless customer since 2017. In December of 2022 I wanted to purchase a new phone for my daughter for Christmas. I purchased it through CricketWireless AFTER confirming that there were no contracts or minimum service periods that need to be met. The sales representative said that there were not. I made sure to double check this, as we had a trip to ******* planned in March 2023, and I was going to need to change carriers (CricketWireless does not provide service in *******). I was assured that it would not be a problem. I have attempted to move the device to my new carrier, ********* CricketWireless has a carrier lock on the phone that they are refusing to remove because I did not have service for 6 months. The representative told me that it was in the "fine print" on their website. This is not what was represented during the purchase. It is an unreasonable expectation that a customer cannot trust what the sales representative says, and must go to the "fine print" on the website. I called again today to request to have the carrier lock removed. I was told that the carrier lock would not be removed and that CricketWireless has a large legal time that will be happy to come after me for filing a complaint.

  Business Response

  Date: 04/18/2023

  April 18, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint ID: ********
  Re: *****************;    
  
  This correspondence is in response to a complaint filed by ***************** in the complaint, ************** is requesting for her phone to be unlocked.
  
  Cricket Wirelesss Device Unlock Policy states: If you have a Cricket phone, it may have been programmed with a lock that prevents it from operating with other compatible wireless networks. Cricket will provide the unlock code upon request, provided Cricket has the unlock code or can reasonably obtain it from the manufacturer,and you have met the following unlocking requirements:
  
  The device you want to unlock has been active for at least six months of paid service on that device.
  The device is designed for use on and is locked to Cricket's network.
  The device has not been reported lost or stolen.
  The device is not associated with a fraudulent account.
  
  To view the full, unlock policy please visit *************************************************************************. Crickets Unlock Policy is part of the terms and conditions of service which customers accept at the time of activation and each month upon renewal of service.
  
  We researched Ms. ****** devices and found that her device is not eligible to be unlocked. Without waiving Crickets Terms and Conditions, we made an exception and unlocked Ms.  Blairs device.
  
  On April 11, 2023, we informed ************** that the unlock process will be completed once the device is activated with the new carriers SIM card.
  
  We thank ************** for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  Cricket Wireless, Customer Support
  ***********************************************************************
  /NG
  

  Customer Answer

  Date: 04/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 3, 2023. I called to ask if I could return a phone I had purchased 2 days after purchase date. When I called I spoke with a manager she stated that I would be able to get a full return on the phone. When I arrived to make the return the manager at the store said,she could only refund the phone for ***** cash. She stated that the remaining ***** that was owed back to me, she said I would have to pick 2 things off of the accessories wall. I asked her if I could get the ***** back instead of the accessories, she stated that I didn't have a choice it was accessories only. I picked 2 of the over priced items and I still have them unopened as I have no use for them or want them. The manager did not give me a receipt, so I had to go back to the store. The manager did not give me the receipt of the return she could only provide the original receipt. Store manager is ****************** I feel like I was robbed and lied to. Phone # ************. I ended up having to purchase a new phone from another business. I would like to be able to get my money back in exchange for the products I was forced to get.

  Business Response

  Date: 04/11/2023

  April 10, 2023
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19858010
  Re: ***************************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *************************** regarding Cricket Wireless service. In this complaint, ******************** states a Cricket Wireless Authorized Retail employee misinformed him about the return policy.
  
  We attempted to contact ******************** on March 30, March 31 and April 4,2023, but we were unsuccessful in reaching him. To investigate ********************** concerns,we need to be able to communicate with him. Should ******************** still desire assistance with his concern he may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.
  
  We thank ******************** for his communication,and we will be available to assist him should he still desire.
  
  Regards,
  Cricket Wireless, Customer Support
  *********************************************
  *******, ** 30319
  /KM