Reviews

Review Details

• Review fromErica S

  Date: 06/11/2024

  5 stars

  Erica S

  Date: 06/11/2024

  This is my first time taking care of chicks and I was skeptical about receiving chicks through the mail, but decided to try it. In the first shipment, one chick out of three passed away within one day. The company refunded the price of the chick and sent me tips on things I could do during the first week to improve their chance of survival.
  The second shipment was horrible with none of the chicks (6) making the journey. I reached out to the company once again and they were very caring.
  We decided to try it one more time. I received all 7 baby chicks alive and chirping. It's been a week and they are thriving! I'm going to be moving the first two pullets into the coop next week and I'm SO EXCITED!!!
  I also ordered 2 brooders and the quality of amazing. It's so easy to clean and pack up for when I need to use it again. My chicks love the food and treats. I'm glad I decided to go with My Pet Chicken.

  My Pet Chicken

  Date: 06/28/2024

  Thank you so much for sharing your experience with us! We're thrilled to hear that your chicks are thriving and that you're excited about moving your first pullets into the coop. We know that receiving chicks through the mail can be nerve-wracking, especially for first-time chicken keepers, and we're glad we could support you through the process.
  We're sorry for the initial losses you experienced and appreciate your patience as we worked together to ensure a successful delivery. It's wonderful to know that your third shipment arrived safely and that your chicks are happy and healthy.
  It's great to hear that you’re satisfied with the quality of our brooders, and we're delighted that your chicks are enjoying their food and treats. Your enthusiasm is contagious, and we're grateful to have you as part of the My Pet Chicken family.
  If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help and support your chicken-keeping journey.
  Happy chicken keeping!
  Warm regards,
  The My Pet Chicken Team

• Review fromSally C

  Date: 05/24/2024

  5 stars

  Sally C

  Date: 05/24/2024

  I received two groups of chicks this spring. I now have an integrated flock of 16 made up oyableof 9 different breeds. They are healthy and thriving. My Pet Chicken did an excellent job of supplying, informing, updating and advising. They are thoroughly enjoyable to watch as well as being elegant and beautiful like this little girl.
  Did my photo attach? If not, tell me how?

  My Pet Chicken

  Date: 05/28/2024

  We are thrilled to hear you are enjoying your new flock so much and that you had a pleasant experience ordering from My Pet Chicken! We cannot see your photo here, but you should receive an invitation to review your baby chicks soon and can attach a photo there if you would like to. We share your joy with the beauty of chickens and look forward to seeing your photo!

• Review fromJonathan B

  Date: 05/17/2024

  1 star

  Jonathan B

  Date: 05/17/2024

  Horrible customer service from the company. Terrible policy and replacement policy. Not easy to get help, rude customer service. Tickets are not handled on a case by case but rather treated as all issues are the customers fault. Recommend choosing any other hatchery

  My Pet Chicken

  Date: 05/20/2024

  We are terribly sorry to hear that you had a bad experience with our customer support. I was unable to locate any orders or communication under the information you provided with your review, but I would like the opportunity to address your concerns. Please feel free to reach out to ********************************** with a note that ******* asked you to reach out regarding your BBB review. I am looking forward to helping!

• Review fromSusan V

  Date: 05/15/2024

  5 stars

  Susan V

  Date: 05/15/2024

  Chicks arrived healthy and all packaged for shipment. Able to order breed I preferred. Customer service superb and easy to reach. Great experience so far.
  -new chicken mom

  My Pet Chicken

  Date: 05/16/2024

  Congratulations on your new arrivals, and thank you for choosing My Pet Chicken! We appreciate your feedback and are thrilled to hear you were happy with the customer service you experienced and your new baby chicks! We wish you many years of joy raising them!

• Review fromNancy B

  Date: 05/05/2024

  4 stars

  Nancy B

  Date: 05/05/2024

  I ordered supplies for 12 chicks I was ordering. MPC sent me the wrong size (too small) heater plate. A nice rep told me they would ship the correct size plate and I could use the small one until I receive the larger unit.
  The chicks were delivered and picked up early Wednesday, one Silkie was deceased. Then my egger bantam died that night I believe because the plate was too small and she was constantly pushed out by the other chicks. Then to make matters worse another Silkie that was a little weaker than the rest died the next night. I have contacted the company be email several times about all of this and they have been helpful, but no word yet on the 3rd chick that died. I love my chicks and I'm saddened by the loss. I will continue to purchase from MPC, but I would like at least my silkies replaced.

  My Pet Chicken

  Date: 05/06/2024

  Hi *****,
  We are very sorry for the issues with your order. We are working with you to replace the chicks lost due to shipping on your order; the smaller heater plate should have been able to keep the chicks warm enough as it can accommodate up to 15 baby chicks, but the correct heater shows delivered, and hopefully gives you peace of mind. It sounds like your new little ones may have had a difficult journey and they are covered under our Live Arrival Guarantee. We look forward to resolving the problems satisfactorily for you!
  Warmly,
  Jordana

• Review fromDoug B

  Date: 05/02/2024

  2 stars

  Doug B

  Date: 05/02/2024

  The company returned my call, but only after this review. I do appreciate you getting back and refunding the dead chicks. If you are shipping to the north between October and June you should expect poor weather. I apologize for your lack of anticipation.
  Again appreciate the return, but I will not trust this place again, regardless of the number of positive reviews.

  My Pet Chicken

  Date: 05/03/2024

  We are deeply saddened to learn of your recent dissatisfaction with your experience at My Pet Chicken. Your feedback is invaluable to us, and we genuinely apologize for any inconvenience or frustration you've experienced.
  According to our records, we have been unable to connect your information to an order with our business. We did reach out to you through the information you provided to the BBB but did not hear back from you. We are happy to hear one of our representatives was able to reach you through a message you left us through our customer service phone number and was able to help you.
  Ensuring the safe arrival of our feathered friends to their new homes is of paramount importance to us. We take extensive precautions during the packing process to mitigate any unforeseen circumstances that may arise during transit. Nevertheless, despite our best efforts, occasional unexpected incidents may occur, resulting in the loss of one or more of these precious babies. Please know that our Live Arrival Guarantee exists to support our customers during such unfortunate occurrences.
  We genuinely wish you all the best in finding the perfect additions to your flock locally. Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us. Your satisfaction remains our top priority.

• Review fromDoug B

  Date: 04/30/2024

  1 star

  Doug B

  Date: 04/30/2024

  Ordered 10 chicks, 7 of which were dead when I picked up the package, it took me 15 minutes to get to the post office when I received the call that the chicks were ready to be picked up. I tried to communicate by phone and their message board, left messages at both and have yet to talk to anyone but an answering machine and a chat bot.

  My Pet Chicken

  Date: 05/01/2024

  Hello *****  I am very sorry to hear that you have experienced so many losses on your order of baby chicks! We are aware that there was a problem in transit due to an unexpected weather event near a central distribution center this week which caused some high losses on some orders. I was unable to locate your order with the information you provided to the BBB but we are eager to help. We do return messages left by voicemail or chat within 24 hours Monday-Friday, but frequently calls do not go through due to full inboxes or spam blockers on phones and if contact information was not submitted by chat sometimes we have no way to reach you. Please contact us at ************************** and we will get back to you right away. We are looking forward to helping you!

• Review fromJames B

  Date: 04/27/2024

  5 stars

  James B

  Date: 04/27/2024

  The last order I placed I ordered
  Millie fleur d uncle you sent porcelain
  Which I already have and could have hatched my own other than that I have always got good service

  My Pet Chicken

  Date: 05/01/2024

  Hello *****,
  We are terribly sorry to hear there was a packing error on your order. When you contacted us in September 2023, we requested photos since this is such an unusual issue. When you did not send any photos, we assumed your order was correct after all. One of our representatives will be reaching out to you to see how we can help. If you don't see our communication, please feel free to contact us at **************, or by email at **************************. We are eager to help you!

• Review fromNancy T

  Date: 04/01/2024

  5 stars

  Nancy T

  Date: 04/01/2024

  I have purchased chicks and pullets from MPC for two years and this time I decided I won't even try another hatchery. The chicks are healthy and true, the communication excellent, and the customer service is great. Greater variety of pullets than most other hatchery.

  My Pet Chicken

  Date: 04/02/2024

  Thank you so much for sharing your feedback! We thrilled to hear that you have been happy with our baby chicks and 6-week old started pullets, as well as the support you have received from our team. Making your chicken keeping journey a pleasure is our goal and it is really great to hear that we were able to provide that for you! Please let us know if you have any questions or concerns, we are eager to help.
  Warmly,
  The My Pet Chicken team

• Review fromShirley C

  Date: 03/29/2024

  5 stars

  Shirley C

  Date: 03/29/2024

  I have had my 8 chickens, 3 Barred Rocks, 3 New Hampshire's and 2 Welsomers, a year and they are doing great. They laid all winter and are laying 6 to 7 eggs a day during this spring. Some of them went through a molt this winter but recovered just fine. They have all been healthy, tame and love their treats. Most of them like to be petted and enjoy foraging when I let them out. They come when I call, better than my dog!! I don't sell eggs but enjoy giving them to my friends and family. I will purchase from My Pet Chicken again without a problem.

  My Pet Chicken

  Date: 04/01/2024

  Thank you so much for sharing your experience! We are thrilled to hear you are enjoying your flock and they are providing well for your friends and family.