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Business Profile

Poultry Equipment

My Pet Chicken

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Poultry Equipment.

Reviews

Customer Review Ratings

4.33

Average of 46 Customer Reviews

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Review Details

  • Barb C

    Date: 09/21/2023

    My chicks are super cute and the customer support was fantastic!

  • Shelly G

    Date: 09/16/2023

    Shelly G

    Date: 09/16/2023

    Have had my Silkies from MPC for a year now and they are doing well. Did lose one to Egg Yolk Perentisis :-( but according to my Chicken vet, it does happen, even tho I am meeting Protein/Nutrition/Calcium needs. They all have distinct personalities. I do not think they realize they are not one of the frequent laying breeds as they lay much more than expected!! Love them!

    My Pet Chicken

    Date: 11/01/2023

    Thank you for sharing about the baby chicks you received from My Pet Chicken! We are thrilled to hear that you are enjoying them but are so sorry to hear about the loss of one to Egg Yolk Perentisis. That must have been heartbreaking!

  • STACY R

    Date: 08/25/2023

    STACY R

    Date: 08/25/2023

    I have been ordering hatching eggs and day old chickens from My Pet Chicken for close to 20 years and have never had a problem. From mixed color assortments of Silkies, to assorted colorful egg layers, not a one has ever arrived dead, and all eggs always hatched. Right now I'm growing out 16 assorted colorful egg layers, and next month 26 more will arrive. So far all have been exactly what I ordered without any surprise roos. In the past when hatching eggs, I sold roos with two hens at a discount price so they would move more quickly. It worked for me, but I also had someone who would take them for meat birds if I couldn't sell them. I'm in the city limits, so getting the roos out soon is always a big deal, that's why I now just buy day old chicks. I've had really good luck with letting a hen or two go broody, and then swapping their glass eggs at night for the day old chicks. In the morning proud mamas are strutting around showing off their new babies, and I can count on them to do all the rearing work win/win!

    My Pet Chicken

    Date: 11/01/2023

    Thank you for you for sharing about your long-time experience with My Pet Chicken. We deeply value you as our customer and are thrilled to see how happy you have been over the years ordering from us.

  • Patricia J

    Date: 08/15/2023

    Patricia J

    Date: 08/15/2023

    I don't recommend, I ordered and paid for all hens. Wound up with many roosters... they offer a refund but that's not the point. I now have roosters to rehome because I don't want them in freezer camp but I can't keep them. Not at all happy!

    My Pet Chicken

    Date: 11/01/2023

    We are terribly sorry to hear you have had a poor experience with My Pet Chicken! We absolutely want to help you but we don't see any communication from you about having unexpected roosters on your order. We are just now seeing your review here, but one of our representatives will be reaching out to you today to help.

  • Lynn C

    Date: 08/14/2023

    Lynn C

    Date: 08/14/2023

    I have purchased from them for many years. Ducks, chicks and even geese. No complaints at all. Great customer service

    My Pet Chicken

    Date: 11/01/2023

    Thank you for sharing your experience ordering from My Pet Chicken! We love hearing you have been so happy with our products and service!

  • Skylar D

    Date: 07/30/2023

    Skylar D

    Date: 07/30/2023

    We ordered 10 Austrolorp hens, 2 Roos, and 3 Wyandotte hens in October 2022. Upon arrival, 1 Wyandotte was lethargic and almost DOA. We got her out of the box, gave her water with electrolytes and she died within an hour of getting her and putting her into the brooder. We also noticed that we had 1 Austrolorp that was blind in one eye and had an abnormal growth/tumor (She lived about 6 happy & loved months before finding her gone in the coop). 1 austrolorp was actually not Austrolorp at all, and ended up being a Barred Rock (we still love and adore our Barbara). One of the Roos is not even a full Austrolorp and has off characteristics that do not match the breed. I have had chickens my entire life, and never had this many problems or this sick of chickens in my life.
    If you want healthy, true to breed chicken babies, DO NOT order from MyPetChicken.

    My Pet Chicken

    Date: 11/01/2023

    We are terribly sorry you had such a poor experience with your order of baby chicks! Our policy does cover losses, deformities and even sexing errors. Our live arrival guarantee covers losses which occur from shipping and which are reported to us within 48 hours of arrival. Sexing errors, wrong breeds and late appearing deformities are covered when reported within 22 weeks of arrival. The first communication we have about any problems with your order was on August 16th where you left us a review of your order nine months after they arrived. Even though this notice was well outside our policy, we issued you a store credit for these issues to help you. We have not received a reply from you to let us know that this resolved your concerns. We would be happy to address your concerns in more detail if you contact us directly and share photos of the problems you have had. It is important to us to fulfill orders accurately and provide healthy chicks to our customers.

  • Sonya E

    Date: 07/20/2023

    Sonya E

    Date: 07/20/2023

    I love “My Pet Chicken”! Super nice customer service, and my 15 chicks, arrived healthy and so sweet. I will order again from them, in the future!

    My Pet Chicken

    Date: 07/21/2023

    Thank you so much for sharing your positive experience with "My Pet Chicken"! We are thrilled to hear that you love our service and that your 15 chicks arrived healthy and sweet. Your kind words about our customer service mean a lot to us, as we strive to provide the best possible experience for all our customers.
    We appreciate your intention to order from us again in the future. We are committed to continuing to provide top-notch service and healthy, happy chicks to all our customers.

  • Kim S

    Date: 07/18/2023

    Kim S

    Date: 07/18/2023

    From my initial phone order to delivery I was very pleased at the customer service & arrival of healthy & spunky chicks. First time mail order from a hatchery. Great experience.

    My Pet Chicken

    Date: 07/19/2023

    Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you were pleased with our customer service and the delivery of your healthy and spunky chicks. Your kind words mean a lot to our team, as we strive to provide the best possible service to all our customers.
    We are especially honored to have been your first choice for a mail order from a hatchery, and we're delighted that we were able to make it a great experience for you. The well-being and health of our chicks are of utmost importance to us, and we're glad to know that they arrived in good condition.

  • Samuel W

    Date: 07/08/2023

    Samuel W

    Date: 07/08/2023

    Have ordered from them several times but never again after this past time. I received 5 chickens, one of which had splayed leg and the other which had genetic issues and proceeded to not only not grow but also died shortly. The one that died shortly had been a $100 chicken and when I contacted them not only did they refuse to help; I.e. replace the bird or offer credit, but they also were extremely rude and told me I was the one at fault.

    My Pet Chicken

    Date: 07/19/2023

    We value your feedback and want to extend our sincere apologies for the negative experience you had with your recent order. It is essential for us to address customer concerns seriously, and we regret any inconvenience or misunderstanding that may have occurred.
    As a responsible hatchery, the health and well-being of our chicks are of paramount importance to us. We employ stringent measures, including thorough health checks and strict protocols, to ensure that we provide you with healthy and robust birds. However, once the chicks are delivered and have survived for 48 hours, their care and well-being become the responsibility of the new owner.
    We understand that unforeseen circumstances and environmental factors can affect the health and growth of chicks after delivery, and this in no way indicates poor care on your part. We want to assure you that we never intended to imply that you caused the failure to thrive of your chick. Our intention was to offer helpful information for the future care of any chicks you may have.
    Please accept our heartfelt condolences for the loss of your chick after two months. We understand that losing a pet can be a challenging and emotional experience, and we empathize with your situation.

  • Philip K

    Date: 05/31/2023

    Philip K

    Date: 05/31/2023

    I NEVER leave reviews, but … Placed order yesterday (Tuesday). Messaged a change last night. Got email this morning telling me I can’t change order because the cut-off was last Friday, 4 1/2 days BEFORE the order was placed. Do yourselves a favor and find another source for your birds.

    My Pet Chicken

    Date: 06/06/2023

    We apologize for any inconvenience this may have caused. Due to our processing and packaging procedures for live poultry, we are unable to accommodate changes to orders the day before shipment. We understand why you wanted to keep only two birds and while this is not something we can accommodate, For the safety of shipping birds our minimum shipment for live birds is three. We regret we cannot make any exceptions.

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