Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Greenway Nissan in Brunswick Georgia in June. The specifically said that I did not want any extended warranties. The Finance Manager added them to the contract anyway. When I questioned him about it he said that he had to include them to get the financing. I told him I didn't want them and would cancel the deal. He then told me he would give them to me for free. When I signed the sales contract they were still on there as a charge. He signed a paper and gave it to me and said they would cancel them with the warranty company and that it would take about a week. It has been over a month and this still has not happened. I cannot get anyone at Greenway to return my calls even though I have called no less than 10 times. You also cannot get anyone at their corporate offices as they keep giving me the run around about who to talk to. I believe that I am being discriminated against because of my age and the fact that I am a woman.

  Business Response

  Date: 08/03/2023

  Cancellation was processed and refund amount mailed to lienholder on file.  We apologize for the inconvenience Mrs. ****** has incurred.

  Any additional questions please contact General Manager Kirpal at ************** ****** **) 

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint
  
  On, or about 02/06/2023 I purchased a **** ****** ***** ** ******** ******* **** ****************** from ******** ****** ** ********** ******* **** ****** ******** **** ********* ** *****). I financed the vehicle through ****** credit union. I purchased an extended warranty/ gap insurance for the vehicle to last seven years. On 03/13/2023 I traded the **** ****** ***** for a **** **** ***** ** ** ***** **** ** ******** *******. I recently obtained new employment and need a vehicle with better gas mileage. The next day I faxed a copy of the odometer statement and cover letter to ******** ****** ********* requesting a gap warranty refund. One week later I faxed the same information again to the dealership. No response. Since that time I’ve called the dealership several times in order to speak with the finance department. I was told I needed to speak to Vin from the finance department but every time I call his voicemail is full. I gave the receptionist my information but haven’t heard back. I feel they are ignoring me. I live two hours away from Brunswick. I want to avoid having to show up at the dealership for many reasons especially because it would affect my work schedule. I’ve gotten gap warranty refunds from other dealerships and it usually takes around six weeks after submitting the paperwork. It’s been six weeks now and they won’t respond to me. Again, I need ******** ****** to contact me about this to avoid having to visit the dealership which could be burdensome and embarrassing. I have provided documentation. Thank you.

  Customer Answer

  Date: 04/26/2023

  complaint #******** regarding ******** ****** in Brunswick GA. They refunded my gap warranty via deposit so it is resolved. Thank you. 

   

  ****** *****

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used vehicle at the Brunswick GA dealership and purchased an additional extended warranty. After reviewing the contract a few days later, the warranty was only a basic version of what was sold to us and virtually useless. I went to the dealership to cancel the warranty I signed the form but after a month or so the warranty had not been cancelled. I went back to the dealership and signed another cancellation form. Over a month has elapsed and still no cancellation. It is my right to cancel this warranty under ******* ***. I paid around $2200 for the warranty and require a refund since they have failed to cancel it

  Business Response

  Date: 03/17/2023

  Finance Manager **** has spoken to customer and provided cancellation update. If Mr. **** has any additional questions please contact the Finance Department at ************ ****** *

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was totaled in a car accident and as a result I am due a refund for the extended warranty purchased. I have made multiple requests as has my finance company on my behalf. We have been told that the warranty was canceled but this dealership has refused to provide a refund.

  Business Response

  Date: 09/22/2022

  Customer has been updated via email.  If vehicle is being financed, cancellation amount goes to Lienholder.  Any additional questions please contact

  General Manager ****** at ************ option 2

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 09/22/2022

  Greenway Nissan Brunswick is a full disclosure dealership.  Figures including Selling price are presented to customer on worksheets.  Customers must acknowledge figures, so that transaction can move forward.  Mrs. ***** has been advised that her transaction is finalized.  If Mrs. ***** has any additional questions please contact General Manager ****** at ************ option (2)

  Customer Answer

  Date: 09/23/2022

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because: Before I signed the contract I have witnesses who was there and heard everything they took possession of my aftermarket tires and rims that they said I can keep , also let’s not forget how rude they are with me they reinstated a contract that I had canceled I went up there to return the car and said I don’t own it anymore and they reinstated it without my permission they wouldn’t accept the car ,I’m not happy with the car they said if I put 3,000 down my payment would’ve been way cheaper than 925 a month they kept jacking up prices on the vechile behind my back and you cannot trust a word that they say there all liers ,very unprofessional , laughing at me and pointing fingers making me feel uncomfortable  and they will take advantage of you in any kind of way I also have proof where the contract was canceled I also have witnesses and everything I need also there’s not a single positive review about this dealership  online ,they have screwed so many individuals I cannot afford this car payment and also I was in a car accident I have 3 fractures in my spine and there really severe and I cannot work and I find it very unfair after everything they did to me it’s been very stressful and the best way for them to solve this problem is to cancel this contract and pay me back for my down payment and to pay me for my possession of my tires and rims . 

   

  
  
  

  Regards,

  
  

  ***** *****

  
  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2019 Nissan Rogue on 9/19/22. We arrived around 7 pm and left around 9:30 pm. We felt rushed and even were told a few times when we asked if we could slow things down because we felt rushed things were **ving too fast & wanted to read over everything. We were told several times that they close at 9 pm and they were trying to get everything completed before closing. We asked about warranty and if it covers everything and were told yes which we are now finding out after reviewing the paperwork that it does not.The paperwork given to us to sign was quickly taken away from us before we could review it as they were in a rush.This should have been our first red flag.The next day not even 24 hours we noticed that the driver's side door locking mechanism does not work. I went to check my warranty paperwork and the USB that was given to me by ***** was blank with no copies of any of the paperwork I signed. I tried to call the office several times and each time was transferred to a voicemail that was full. I finally got a callback and was sent the paperwork via email which how I found out the door mechanism may not be covered. My husband and I traveled an hour with our toddler back up to the dealership to see if we could speak to the Manager about this concern in which I called ahead and asked if a Manager would be available and was told yes. We arrived around 7 pm on 9/20. I waited in the lobby for about 20 minutes before asking a second time if I could speak to a manager in which **** ******** approached me and claimed to be some form of a manager and asked how he could help,I told him my concerns and if they would make it right by fixing the door, he said " well we lost about $4000 already on your deal yesterday" so basically implied we are on our own. I asked if I could speak to ***** again since we were misinformed about our warranty, we were then told to speak to the actual manager ****** *******. I have not been able to speak with him.

  Business Response

  Date: 09/22/2022

  **** ******* has been advised to bring vehicle to service department.  Any additional questions please contact Sales Manager ** at ************ option 2