Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 16 year old son went to Crunch Fitness in October 2023 with a friend who has a membership. The friend said that my son could work out with him for free a couple times due to the friends membership. Crunch got my sons name, phone number, address, birthdate and email address. They never asked if he wanted a membership. We recently received a collections notice from ******************* as a result of a defaulted contract for $166.18. Today my son went in person to ****** and they told him he would have to pay for the membership. My son called his dad while he was at ****** and they told his dad that he could either pay all of it now or pay half of it now and have a 3 month membership and cancel after that. My son never told them he wanted a membership.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Crunch Fitness in ******, ** on 1/31/2024 to inquire about canceling my membership. The guy stated he can do it and asked me why. I told him I was going to start a runners training program. He proceeded to type something in the system. He then informed me that I was liable for one more payment at the end of February. I asked if there was anything else I needed to do and he said no. The next morning, as I was cleaning out my emails, I found my contract that stated I needed to submit something in writing to cancel. I sent an email to the address listed on the contract reiterating the membership cancellation. The email was kicked back as undelivered. I then decided to trust the system as the employee did tell me that I didnt need to do anything else. Yesterday, 4/7/2024, I checked my bank account and noticed another payment was taken out for the gym membership. I called up there and was informed that there was a form I needed to fill out. I went to the gym a few minutes later and was told that in order to complete the form, I needed to make another payment. I informed the guy behind the desk (a different guy than before) that I already did that in February. He stated there was no notes on my account about a cancellation. I asked for the form to cancel and he said he could not give it to me without payment. I am disputing the charge with my bank and have asked them to block anymore payments.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13, 2023 I spoke with GM ************************* about getting an Invoice with membership details in writing. Instead, **** said that he would need a credit card on file to become a member as a crunch policy. I told **** that once I received the Invoice, he would receive a payment of 1 year in the amount of what he quoted me at $446.87. I told him that day that I would Not start the membership with the *** Crunch ID card that he gave me until a full payment was received for the membership.I had another *** membership crunch card with them for 2023 that would be covered by own insurance, so I didnt need to start the membership with ***** *** crunch card at that time. I was clear on these instructions to *************************. All Crunch locations would already be getting paid from my 2nd ID card. I NEVER used ***** *** card and **** ran that card through by the opening of that card on his own on day 1. I found out as time went by that ************************* took a $10.01 Enrollment fee from my credit card, not authorized, he also stated removing $32.24 from that credit card for the month of November 2023 and December 2023 and in January 2024 an annual fee of $49.99, not authorized by **** disputed these transactions through my credit card and received that back through no help from ****.**** received the full payment by check in the amount of $446.87 for 1 year membership also for me.This was at the same time that my health insurance was also paying crunch fitness as much as $93.00 a month. ************************* knew that crunch was receiving funds from my credit card, $93.00 a month from my health insurance AND also was being paid $446.87 for a 1 year membership. Three different sources. I called numerous times, stopped at the ****** location, sent info E-mails to them and staff and **** avoided me even when he was at work, he hid behind his office door and refused to come out. Staff was rude and ignored me when I came in to discuss this issue. I was threatened by ****** and ****, assumed managers, at that location that I was trespassing and to get out or theyd call the police if I did not leave the ****** location. I asked ****** to call the police. She did nothing. They refuse to refund the money owed back to me of $456.88 ($446.87 +$10.01). I sent a letter to a P.O.Box 3650, *******, Fla. ***** and no one responds back.The actions of ************************* are considered as Fraudulent because he is also accepting funds from my insurance as well as me. I was told never to come back to crunch at 3740 ****************** and considering that suggestion as noted, crunch fitness at ****** has terminated that membership themselves and I fully expect the full payment of $456,88 be sent back to me. I made every effort to discuss this with ************************* and he refuses even to respond to this complaint.I will not return to the *********************************************************************** location again.My resolution is to get the $456.88 returned back to me.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to crunch in ****** with my friend, he had a day pass he said i could use. we walked in and the employee told us that the pass was invalid for some reason i asked if they offered a day pass they said "yes it's $10 for the day pass" i agreed to pay $10 for the day pass, before i payed i had to fill out a waiver, i filled it out with my information. i work at a airsoft field so i have an idea why a waiver must be filled out. i scammed through it and it didn't mention anything of signing up for a membership i finish filling it out and pay the $10 i go in and worked out for a bit. if I'm being brutally honest i didn't like the experience as much. since that day i haven't returned i start to getting emails of if i would like to " join the club and become a member" i ignore them then i start receiving phone calls from a personal trainer asking when would be a good date to have our" kick off" i state that I'm not even a member in the first place. the second time they call i ask for them to cancel that membership i never agreed to and to stop charging me because i looked at my bank statement and they have been charging me for 2 months at this point, the gentlemen on the other side of the phones says i have to come in to do that i said that's fine. today 2/2/2024 i walk into crunch and i explain the situation to an employee and ask to remove me from there roster of charges. the lady told me that i could only cancel a membership after the 90 day grace ****** and that i have to wait untill march 11th to cancel it so i let her know that i dont even go to that gym in the first place that the only time i came was for a day pass i told her she must have that logged under my profile, she said " yes i have it here but those $10 were for the kick off of your membership " i remember this employee was the one i spoke to the first day as well. i asked if i could get a copy of what i signed and she emailed it to me but with there is no signature anywhere on it just my information.