Reviews

Review Details

• Review fromBrian B

  Date: 05/09/2025

  5 stars
  I have dealt with Trainz.com selling parts of ,my model train collection before. I have found them to be friendly and courteous,

• Review fromWill S

  Date: 04/11/2025

  1 star

  Will S

  Date: 04/11/2025

  I have bought from them several times via their e'bay store front with no issues. I placed an order through there home site, and it was just a mess! The shipment was not on time and I was told one item was not included, they DID refund for that item. I received the order, the item I was told wasn't in the order was the only item in the box. I sent "*an You look for the Fire Engine and the *** model... The Ice *ream truck model was the only thing in the box..The box was delivered next door and before they returned last week I had to run up north..My original concern about the refund was that it was incorrect, in at least how I did the math at what was stated as included.".. They sent on the 7th "I apologize for any confusion. It looks like I refunded the wrong item in error. The item that was oversold was the * in * Miniatures 1613 N ''80 *hevy *65 Semi-Tractor Kit. *an you please confirm that you only received the Showcase Miniatures 32 N 1:160 1953 *hevrolet Ice *ream Truck UnpaintedMetal Kit and that you did not receive the Athearn ***** N Scale White Fire Department Fire Truck Engine *o. #**?" to which I replied correct.. On the 8th I inquired casually about the status and got "Thanks for confirming. I'll have our warehouse look for this item and get back to you as soon as possible. Don't worry about repayment for the refund overage, it was only a few dollars difference." on the 11th I inquired again and received this brush off "This has been forwarded to our supervisor, who will be out of the office until Monday. She will reply at that time.Your patience is appreciated." I have attempted to get more status, but I am ignored....

  Trainz.com

  Date: 04/14/2025

  We apologize for the error with this order. We are working with the customer to resolve this.

• Review fromDennis C

  Date: 09/24/2024

  5 stars
  Great people to deal with very consistent service, Reasonable shipping rates and there products are always as advertised and priced to sell, A site I always check out before I order anywhere else. ??????

• Review fromBill W

  Date: 09/19/2024

  5 stars
  I ordered and received the items from Tranz in good condition, at very good prices, and promptly.I'm very satisfied overall!

• Review fromJohn A

  Date: 09/18/2024

  5 stars
  Bought a used Lionel ************ Delivery was very fast and condition was excellent. I will not hesitate to do business with Trainz again.

• Review fromGary W

  Date: 09/14/2024

  5 stars
  Excellent customer service. Very easy to deal with. Friendly staff who are very helpful. No hassle return policy.

• Review fromDavid L

  Date: 09/11/2024

  5 stars
  Trainz is an honest and respectable company!Recently I ordered an item, and it arrived in the wrong packaging.Rather than having me return the item, Trainz was classy and considerate. When acknowledging the mistake, they sent me the correct item and let me keep the extra.Thank you Trainz!*****

• Review fromTodd M

  Date: 08/28/2024

  5 stars
  Great customer service,friendly staff,wonderful to do business with loyal customer

• Review fromTrain G

  Date: 08/22/2024

  5 stars
  I've been satisfied with my dealings with the company. I've sold items and purchased them from Trainz. When I sold a bunch of cars, locomotives, buildings, etc. they were great sending shipping labels and picking up my packages. I forgot am item and they sent me additional label. The whole process went smoothly. Items I've purchased have been top quality. Recently bought Walthers NW GP 9 at discounted price from other dealers. Engine arrived in new condition didn't look like it had ever been out of original box. I continue to monitor their Website for good deals or hard to find items. Train Guy

• Review fromMario M

  Date: 08/12/2024

  3 stars

  Mario M

  Date: 08/12/2024

  Hello *************** for this opportunity. I really enjoy checking out the Tranz website. Recently, what got my attention was a beautiful MTH 30-1156 Pennsy 2-8-8-2 USRA Mallet steam locomotive, a steam engine that would nicely round out my steam livery. I ordered the train 7/28/24 and could not wait to introduce it to my layout. It arrived as promised. I put it on the track and it did not work. At all. Lights, smoke, but nothing else. Could have been the battery. Could have been the board. Something was certainly wrong. I contact Virginia at ***************** I was told it is sole "as is." Huh. Does this mean that Trainz never tested it? Just put it on a track to see if the thing AT LEAST runs. I did not get the impression that the unit was even tested. I was told that I could replace it, on my dime, $50.00 of my dime. **************. A bulb, a replacement rubber tire. I can handle that. I could get the train to Fed Ex and send it back, I could pay the fee. But that isn't the point. We are train guys *****. In my dialogue herein, you know how damned excited grown men can get to see majestic steam locomotives, especially ones new to the stable, glide effortlessly pulling a 15 car consisted over real estate on 0-72 curves, emerging from a tunnel, with billowing smoke and a haunting robust whistle. Not this one. It just sat there. If I were sitting in your chair, I would do anything within my power to comply with the wonderful sign off "In your service." I do not mean a freebee. Not by any means. I will pay a fair and reasonable price. Maybe replace the Mallet in kind. With a note from the man himself, "so sorry **********************, we will be shipping you another Mallet we tested and you have my word that this engine will run." You would have an exclusive customer for life. But , I am not sitting in your chair. I have purchased another train from Trainz, but I am cautious. As is. I wonder, will it run? Time will tell.A loyal customer.*****

  Trainz.com

  Date: 08/13/2024

  We apologize for any misunderstanding. We list items as-is and functional. You can view this information in the operational status section of each listing. As-is items are not covered by our normal return policy. We offer these unique items to customers who enjoy finding bargains and repairing items, if necessary. If you're not comfortable purchasing items as-is, we would recommend looking for items that we've listed as functional.A 10% courtesy adjustment or a return for a full refund were offered.