Reviews
This profile includes reviews for My Georgia Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
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Review fromMe - Michael Milburn, Sr.
Date: 01/04/2023
5 starsExcellent service !I would definitely recommend this company to anyone!Review fromBettie M
Date: 01/03/2023
5 starsDependable, knowledgeable, patient and a very personable individual. ****************. Thank you so much for your professionalism. A+ service rendered.Satisfied customerReview fromSusan H
Date: 12/30/2022
5 starsHad a water pipe burst and broken valve and I had quick and great service!Review fromFelton S
Date: 12/30/2022
1 star@MyGAPlumber i cant say how hurt and angry my household feels after calling you guys out for the same problem, twice, in one month. after spending $1400 dollars over those 2 visits, I still have the same problem. calling @RotoRooter out today. hoping they do a better job.Review fromJH P
Date: 12/22/2022
5 starsJH P
Date: 12/22/2022
Polite, professional, timely, affordable and honest... always a great experience
My Georgia Plumber, Inc.
Date: 12/23/2022
Thank you for the kind words! We love to hear the great things about our team.Review fromRiley M
Date: 12/22/2022
5 starsRiley M
Date: 12/22/2022
Great people to work with. Friendly, knowledgeable, and courteous. Would recommend them for any project.My Georgia Plumber, Inc.
Date: 12/23/2022
Thank you! I will be sure to let the technicians know.Review fromJane M
Date: 12/20/2022
5 starsJane M
Date: 12/20/2022
Excellent honest work. They arrived on time and found the problem we were having with a blocked kitchen pipe. The solution was simple and now I can cook xmas dinner without worrying about a blocked kitchen drain. A million thanks!My Georgia Plumber, Inc.
Date: 12/23/2022
We're really grateful and appreciate you taking the time to share your rating with usReview fromTasha H
Date: 12/13/2022
5 starsTasha H
Date: 12/13/2022
********* was AMAZING!!!!!! OMG I would highly recommend! He was prompt, attentive, and extremely professional!My Georgia Plumber, Inc.
Date: 12/23/2022
This review made our day! Thank you for your feedback!Review fromE. M.
Date: 12/09/2022
1 starE. M.
Date: 12/09/2022
I've been a customer for almost 3 years. I recently had a very disappointing experience with My Georgia Plumber. I called on a Sunday as my tankless water heater stopped working. When I placed the call, I told them that if the techs didn't have experience with tankless units, they wouldn't' be able to help me, as the manager has always been involved with past repairs / diagnoses. Of course the on call crew had to call their manager for guidance on the issue. They told us we needed a part, they'd order it Monday & be in touch for the repair trip. They then decided they needed to send a senior technician out to reassess the issue & charged me $189 for that trip, which I DIDNT REQUEST - that was their decision to do so. In my opinion, not my fault if you need to send a 2nd crew to assess. The 2nd crew did some trouble shooting, even called the manufacturer tech support for help. After their trouble shooting, I was told my circuit board was fried & since the unit wouldn't power / fire up, they couldn't diagnose it. They gave me 3 options for repairs & I told them to quote all of them. I was absolutely floored by the price gouging (minimum of $1100 to try & fix) & decided to get a 2nd opinion. Had a different plumber out, also not well versed in tankless units, but he managed to ****** enough that he was able to fix my unit & give me hot water again (after 5 day of cold showers) for $50. He did some basic checking & cleaning of the main connections, & the unit fired right up. So, my circuit board wasn't fried, I didnt need to spend a minimum of $1100 to maybe try & fix it. Seems like the issue should have been part of "Troubleshooting 101", but maybe they missed that ******* Oh, & they wont refund my charges, so I have to dispute those with the credit card company. Talk about Customer NO **********************. I will not use again, I will not recommend to anyone.My Georgia Plumber, Inc.
Date: 12/23/2022
We apologize that our service did not meet your expectations and would like the opportunity to investigate your feedback further. Please email ********************************** and be sure to provide your phone number and address so we may look into this situation and get back with you.E. M.
Date: 01/04/2023
I called your office several times and spoke with 2 different representatives regarding my frustrations. At this time, I have forgotten their names. The lady that I spoke with said that neither trip charge would be refunded, as they were both fees for the associates time. I understand that, however the issue was 100% misdiagnosed by TWO different teams of techs, and I was on the path to spend at least $1000 that was not even necessary. I let her know that I was extremely disappointed in the level of customer **********************, and that the charges were being disputed with my credit card company. I shall not provide my personal contact information on here, but my service dates were 11/27 and 11/29 for you to check your records.Review fromSteve S
Date: 11/18/2022
5 starsSteve S
Date: 11/18/2022
********** and ****** installed an outdoor gas grill and side burner to the existing gas supply line from our propane tank. They were very knowledgeable and courteous. They were genuinely interested in learning exactly how we wanted the installation to look and clearly explained their proposed approach. They handled the new gas appliances carefully. The work was done professionally and efficiently. They cleaned up afterwards and even took away the gas appliances packing materials. I am very pleased with the results.My Georgia Plumber, Inc.
Date: 12/23/2022
Thank you! I will be sure to let the guys know. They always appreciate positive feedback!
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