Complaints

This profile includes complaints for Boot Man, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boot Man, Inc. has 6 locations, listed below.

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• 

  Boot Man, Inc.

  6175 Hickory Flat Hwy Ste 110-325 Canton, GA 30115-7207

• 

  Premier Parking Enforcement

  2420 Louisiana Street Houston, TX 77006

• 

  Boot Man, Inc.

  1649 N 550 W Provo, UT 84604-2403

• 

  Boot Man, Inc.

  7324 Gaston Ave. Suite 124-133 Dallas, TX 75214

• 

  Premier Parking Enforce

  1231 Prytania Street New Orleans, LA 70130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th I paid for 3 hours to park while my children and I got coffee and did an escape room. We returned in 2.5 hours to find our car booted. We paid $135 to get the boot removed and were told the front of the lot was premium parking for $20 an hour and the back part of the lot was preferred which was $12 an hour. There is no clear marking of this. It is one lot. I made a dispute but was of course ignored. I have videos showing the fraudulent way this lot is run where there is no clear distinction or marking. (Not only that why would I pay extra to park illegally in a cheaper lot??) I had full parking coverage for this lot the entire time (although reportedly just the front half after the fact). This is such a scam. The lack of communication from the company is beyond belief. I guess they run it like this on purpose to get tourists money. Despicable behaviour. I also live in a tourist town and I cant fathom this racket being allowed to continue.

  Business Response

  Date: 11/12/2024

  The screenshot you provided shows that you paid for parking at *************, which is the neighboring lot operated Premium Parking.  You were parked on 101 Iberville operated by Park First and no payment was made on this lot for your vehicle.  Tickets are not transferable between lots.  No credit is due.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They booted my car and i paid for parking and were EXTREMELY RUDE

  Business Response

  Date: 11/06/2024

  Please provide a copy of your boot removal receipt so that we may look into this for you.  Thank you.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for a charge I received on October 13 for $75. Its been almost a month, and have not heard back from the dispute. The man was wrongfully booting my car as I was trying to pay for parking on my app. I explained to him the app wasnt working and showed him proof of that and he disregarded it and continued to boot. The app wasnt loading and I just needed more time. I feel I was wrongfully charged $75 as I was willing to pay for parking and would never expect to park for free. I would appreciate it so much if I could be refunded or have some sort of adjustment so that I can pay for parking at a normal cost. I never heard back from the dispute and there is no phone number to contact someone about this.

  Business Response

  Date: 11/18/2024

  Unfortunately your parking payment is required before walking off the lot.  In the event you are unable to make a payment we suggest contacting us on one of the numbers posted on the lot for assistance.

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Session was paid for until 8:31PM so statement that I had not paid for parking is not true. Why would I pay for a boot to be removed while in a Paid For Session? I should not be. I have sent this to all parties multiple times to the point where it has gotten ridiculous. As seen in the attached receipts I had 40+ minutes remaining when forced to pay for a boot removal. Why is that?Their ** Code scanning system is flawed. I scanned the portal right next to my car and paid the fee for that lot. If the ** Code for the lot I was in produced a session for some other lot, I cannot control that nor did that happen. I scanned the ** Code and paid at the kiosk right beside my car . The agent scanned with his phone and had the same thing happen on site. He acknowledged the app had been having some problems. I showed my paid session to him, he made a phone call and the wrong decision was then made to charge me for removing a boot I should never have received.Sadly, Mrs. **** ****** was grossly misinformed before denying this claim and stating that I did not pay for parking when clearly have proven that I had. My attempts to call and discuss with her are left undone due to no form of contact available.Charge Are Not Due and should have never been transacted to begin with. Boot Man Inc. just made the wrong decision and had the chance to do the right thing but chose otherwise. No one pays in one lot then parks in another. I paid at the kiosk right besdie my vehincle.

  Business Response

  Date: 10/21/2024

  No parking was paid for this vehicle to park on this lot but was paid for a different lot completely and tickets are not transferable between vehicles or parking lots.  NO credit is due.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22410188
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/29/2024

  Payment was for a completely different parking lot and tickets are not transferable between lots.  No credit is due.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booted and I paid for 3 hours my time was not up.

  Business Response

  Date: 09/30/2024

  Customers are required to have a valid payment for the license associated with the vehicle parked on the location.  Do you have a receipt for the license plate displayed on your vehicle?

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY LITERALLY HARASSES AND BOOTS PEOPLE AND THEY HAVENT LEFT THE **** YET, NOT EVEN PARKING AND WAS BOOTED FOR LETTING A PERSON OUT THEN GOING TO SPEAK WITH AN OFFICER ABOUT DIRECTIONS. THIS IS LEGAL ROBBERY THEY HIJACK YOUR VEHICLE UNTIL YOU PAY. SOMETHING MUST BE DONE ABOUT IT.

  Business Response

  Date: 08/30/2024

  Please send a copy of your cash or cc receipt so that we may look into this for you.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a huge mostly empty parking lot with a giant sign that says PUBLIC PARKING. There's no gate, no guard or ticket booth. I, like many others, pulled into the lot and parked. We spent our morning enjoying ***********, my birth place, on my birthday. Upon return to my vehicle, there was a sign (attached) stuck to my window which stated my vehicle was immobilized. I called the numbers provided because my vehicle had been "booted". An employee soon showed up and charged me $135 before he would unboot my vehicle. I was forced to pay then, no options. Myself (a gov ********** a visiting policeman and another guest (an Air Force Lieutenant) of my party all got this fine/fee of $135 within 20 mins of each other. It's a total scam. I want my $135 back and want them stopped before they ruin the tourism in ****. I would have gladly paid a reasonable parking fee. The issue here is the booting and those making a fortune off of it at the cost of the visiting tourist. I'm sure they will claim that it was written somewhere. However, it cannot be seen pulling into the parking lot. The writing would have to be as large as the PUBLIC PARKING sign. In order to open a claim, they want me to pay yet another $50. Once again, robbery.

  Business Response

  Date: 08/26/2024

  Public parking is parking that is available to the general public and is not restricted to tenants or visitors of a building or complex - it does not mean the parking is free.  This is a pre-paid parking lot with a pay station with several options for paying the parking fees.  There are also signs posted all around the parking lot.  No credit is due.

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding an incident that occurred on August 1, 2024, at approximately 9:19 AM, involving the illegal booting of two vehicles belonging to two young African-American women at the ************* Traffic Court located on ***********Both women had paid in advance for parking. Despite this, their vehicles were improperly booted, causing significant distress and trauma. This action not only humiliated and inconvenienced them, but also displayed a lack of professionalism and empathy on the part of the individual responsible for booting their vehicles.The "booter" behaved in a highly unprofessional manner and exacerbated the situation by threatening to leave the devices on the vehicles, reacting negatively to the emotional response from one of the young women's mothers, who was speaking with her daughter over the phone. Furthermore, by booting their vehicles after they had already paid for parking, the "booter" effectively detained these women against their will, which is both unlawful and unacceptable.

  Business Response

  Date: 08/21/2024

  We apologize for the inconvenience.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22111063
  
  I am rejecting this response because: A simple apology is insignificant for the harm that was caused. I will be reaching out to your insurance company to file a claim for this illegal action.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction: Feb. 3, 2024 in ***********, LA ***** XC90 license LLG 8093 I paid for a ********************** pass and parked in what I thought was the correct spot for a performance in ***********. I was booted and had to pay $115 to get the boot taken off. I called the number on the ticket **************. They were not able to provide me with any information except that I should dispute the payment through their system. I did so on Feb. 14, 2024. After hearing nothing back from them, I resubmitted the dispute on March 21, 2024. I still have heard nothing back from them. It is now July 18, 2024.This is my dispute: I paid $47 for a premium parking pass through an app. I spent the morning of the show on the phone with the ticket issuer trying to get a retransfer request. When that did not show up in my email within 2 hours of when the parking was needed, I then had to contact the app service at *********. The man I spoke to at **** Whiz put the license on the ********************** "pass" when we were stopped at a red light and I could get out to read it. This was literally around the corner from the parking lot. We had the address of ********************** in the navigation system, and it took us to the lot where we parked. We parked where we thought we were supposed to. The premium parking and the go park spaces were on the same lot, which both also said 1000 Perdido. There was not a different name on the lots. The entrances were right there together, and all we had was the address. There were plenty of spaces open in the go park area. I paid for premium parking in ***********; I assume because of the way the lots were situated and marked that the same company owned both lots. I brought one vehicle and did not move it. I should not have to pay for two parking spots nor should my car have been booted. I appreciate your time in considering this issue.

  Business Response

  Date: 07/19/2024

  Please provide a copy of the receipt you paid for parking and we will look into this further.  Thank you.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was driving a rental car and parked in a paid parking garage. The parking meter was broken so sign said you use a parking app. I downloaded and paid for 3 hours of parking. There were no parking space numbers. I typed in the plate # wrong as I couldn't see it from where I was. Checked out the town for 90 min and returned to find 2 boots on my rental car with a sign taped to the window. Basically a ****** note. You'll have to call this # and pay $110 to get the boot removed. *** showed up and I showed him my receipt and explained to him what I did. So he acknowledges that I paid for parking as he did not charge me $110. He charged me $90 to remove the boot. This is crooked. They are not the police. I bet a parking ticket wouldn't be $90. I want my $90 back and an apology. I made a slight mistake and you took advantage. You booted the car 10 min after I paid for parking! Were you waiting around the corner?

  Business Response

  Date: 07/08/2024

  Signs are posted and all parking fees must be paid in advance per vehicles license plate #.  By not following the parking lot rules, operators had no way of knowing that you paid for the vehicle on the lot and you were penalized for non payment. The $25 was the parking rate for all day but since you showed you did pay with the wrong license plate # that was waived and you were only charged the $90 penalty fee for violating the parking lot rules.  No refund is due.

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21937898
  
  I am rejecting this response because it was a typo! This is an illegal action and you guys will go out of business.

  
  Sincerely,
  
  **********

  Business Response

  Date: 07/16/2024

  A completely different license plate number is not a typo.  No parking fees were paid for this vehicle on this lot, no credit is due.

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21937898
  
  I am rejecting this response because you are crooks. I paid for parking. Video shows I paid for parking. The parking lot had no loss in revenue. New Oeleans is crooked and you can **** my f****** d*** DICK!
  
  Sincerely,
  
  **********