Complaints

This profile includes complaints for Boot Man, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Boot Man, Inc.

  6175 Hickory Flat Hwy Ste 110-325 Canton, GA 30115-7207

• 

  Premier Parking Enforcement

  2420 Louisiana Street Houston, TX 77006

• 

  Boot Man, Inc.

  1649 N 550 W Provo, UT 84604-2403

• 

  Boot Man, Inc.

  7324 Gaston Ave. Suite 124-133 Dallas, TX 75214

• 

  Premier Parking Enforce

  1231 Prytania Street New Orleans, LA 70130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to pay parking and the machine Would not accept it. The machine malfunction it would not take the information. Boot was put on my vehicle as a result, and I had to pay the occurring cost.

  Business Response

  Date: 06/13/2024

  Please provide a copy of your receipt so we may look into this further for the lot you parked on as the lots typically offer several payment options such as scan to pay, pay via app, and/or text to pay.

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 5-10-2024 Premier Parking Enforcement took the receipt from the windshield of the car and booted it. This is NOT a City of ******* or ************************************. This is an illegal scam. They booted the car and held it hostage unless payment was received. In addition, they threatened towing unless the received payment via select avenues. We could not use our AMEX account to pay.

  Business Response

  Date: 05/16/2024

  Please provide a copy of your receipt and vehicle info so that we may look into this further, thank you.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booted on April 25th in a electric vehicle zone. Parking is allowed for 2hrs while plugging in the vehicle. I left the parking spot before the 2 hrs was up. I got called back to my workplace which is Sukoshi in *******************. When I came back I parked at the same spot. When I came back out to the car it was booted. I called the boot company to get the boot removed and asked why I was booted in the first place. He (agent ID # ***** said that I was parked there for more than 2 hrs. I explained that the panel would have been flashing if my car was there for more than 2 hrs which it was not flashing. I explained that I left and was called back to handle something at work. The security said there are no cameras and I am trying to get a hold of the property manager. I should have never been booted because I didnt have the car there for more than 2 hrs. I am requesting a refund of *****.

  Business Response

  Date: 04/29/2024

  Please provide a copy of your boot removal receipt and your vehicle information so that we may look into this further.  Thank you.

• Initial Complaint

  Date:03/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use the parking lot at 1619 ******** everyday for work. I pay everyday. March 6, 2024 was no different. The machine ran out of paper so I couldnt put the receipt in my windshield. Your company booted my car even though I paid for parking in the lot. The machine is out of paper so I provided by bank statement that shows the only purchases made today was the parking fare and the bogus charge to remove the boot. I feel as though booting my car was extreme and not fair to a loyal paying customer of the lot. I was cited for failure to display. How can I display when the machine ran out of paper? I pay that machine everyday and he cited the reason for the boot for failure to display and non payment. The man who arrived to take off the boot also reeked of alcohol and didnt seem like he was all there in the head.

  Business Response

  Date: 04/01/2024

  The customer had a ********************** receipt for license plate number ******* however the  plate displayed on the  vehicle was LJT564. The vehicle was initially booted for non payment as there was not a payment associated with license plate ******.  After realizing the customer's error the fine was was reduced from $100 to $25 + tax.

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to shine light on this company,I was wrongfully charged and they put a boot on my car after the employee told me the ** Code didnt work . They charged my card with out my consent after I scanned the ** code .Theyre are wrongfully charging people cards ..theyre getting peoples money and booting their cars and taking people money .. several people was wrongfully booted and OVER CHARGED IN THE PROCESS

  Business Response

  Date: 03/25/2024

  The cardholder parked on BW Enterprises 3312 ******** lot.  This lot only uses the Parkmobile parking app to pay for parking.  He then walked across the lot, passed a Parkmobile sign, and paid a different app on 3308 ******** run by Professional Parking Solutions.  There are different entrances for each lot and different rates as well. He parked and paid the wrong lot and company.

• Initial Complaint

  Date:03/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid parking via a *********** app, I paid for 8 hours of parking starting at 10:14 am and went to leave around 5:50 pm and there was boot device on my car. A person purported to be a PPE employee was in a Dodge Charger with a December temporary license plate with signage on only one side of his vehicle. He claimed he booted the vehicle at 11:00. He smelled strongly of marijuana and appeared dazed and difficult to communicate with. Due to his temporary plate, there is strong reason to believe that he has an unregistered vehicle in service of PPE. An unregistered vehicle is in violation of municipal code section "*******. - Registration of vehicles used by a vehicle immobilization service". Additionally, his vehicle did not comply with the signage requirements to have the name of the immobilization service on each side of his vehicle - it was only displayed on the driver's side. This is in violation of "Sec. *******. - Lettering on vehicles". I have filed complaints with PPE on their site ************************************************** and have not heard back. Their site is unsecure for form submission yet asks for license plate information, email, phone number. This is a fraudulent business and exposes sensitive data to the internet.

  Business Response

  Date: 03/08/2024

  Signs are posted.  All parking fees must be paid in advance.  No parking fees were paid until a couple of hours after vehicle was immobilized for non payment and no refund is due.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently got into a car accident and received a rental. I arrived to the work office and paid for the parking spot and completely forgot that I was even driving the rental. I showed the agent (3614) proof that I paid for parking (unfortunately for my wrecked car) and he said I would have to file a dispute to get my money back but I would have to pay to remove the boot. I agreed but when I went to pay he mentioned "my card machine is down and can ONLY take zelle or cash". I reluctantly sent the payment through zelle and followed the process to submit the dispute. I filed the dispute 1/12/2024 (incident was on 1/10/2024) and have not received a response yet. I've tried calling the dispatch number multiple times but no answer and voicemail box is full.

  Business Response

  Date: 02/26/2024

  Please provide your current mailing address including apt # if applicable. Thank you.,

  Customer Answer

  Date: 02/26/2024

  ************************************************************************

  Business Response

  Date: 03/01/2024

  Thank you, going out today.

• Initial Complaint

  Date:02/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/27 I paid for 2-hour parking and my car still got booted. The parking app I used to pay for parking had automatically defaulted to a rental car that I had been in the week prior from Enterprise. My name was listed as a driver for that car. I was charged and paid for parking, but had just made a mistake by not checking the correct car on the app. The rental car was no longer in my possession and the only car I had in my possession to pay for parking for was the Lexus RX350. When I explained this to the Boot Man representative who was dispatched to unboot my car, *******************************, he said their "policy" was to still charge the person to take the boot off despite me showing him receipts from Enterprise as well as the rental return date and a receipt from my parking app. I asked him to show me in writing their policy about this - he refused. When I asked to talk to his supervisor, he refused. He said my only option was to dispute it. So when I called the number he gave me, it was the number to the Justice of the Peace. When I finally got to their website by my own research, I filed a dispute on 1/29 and attached all receipts and rental car information. Their website said it would take 7-10 business days and I am currently on day 17. I have left multiple messages to *****************, their owner, and he has not returned any of my calls. Their continuous silence about this issue is extremely frustrating. I have provided them all the information they need to see that I followed the rules and paid for parking. Now I am out $144 and they are being unresponsive, including their owner. This is unacceptable behavior.

  Business Response

  Date: 02/19/2024

  This person did not enter the correct plate.It is their fault that they had the wrong plate on file. The car that was booted was not paid for. We have no way of knowing when booting the vehicle.They did the right thing by filing for a boot hearing. It will be up to the courts to decide.

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21293473
  
  I am rejecting this response because:  I provided proof to your company that parking was paid for by me, the owner of the car in the lot. I understand that theres no way that could have been known at the time the boot was put on, so I paid to have it removed and filed a dispute on your website as instructed. I was unable to file a boot hearing because I only had 14 days to do so. You took 17 days to respond to me after I finally sent you a text message. You never returned any of my calls nor responded to my dispute in the time frame you advertised on your website. You ignoring me seems intentional now, as you probably know 14 days is the timeline and you didnt want to face this in court because you knew youd lose. I provided proof that im the owner of the car in the lot, the payment of parking, and the Enterprise receipt of the rental car returned. I didnt even have that car in my possession at the time of parking. What do you expect people to do if youre unwilling to communicate with them? I could have filed for boot hearing had I heard back from you in a timely manner or if you returned any of my many calls and voicemails. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/20/2024

  I really don't know more to say. When we check the lots we check by license plate. The car's license plate was not paid for. We do not boot and then come back to release without proper proof of payment for the car booted. It takes physical man power and company resources to monitor every lot. We check hundreds of cars per night. I apologize if this seems unfair but that is why everyone has the right to request a boot hearing.The judge will decide if there was probable for the car to be immobilized.

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21293473
  
  I am rejecting this response because: You have absolutely nothing to say about your lack of communication with me throughout this process? As I stated, the deadline was 14 days to file a boot hearing. You took 17 days to reciprocate any communication. It took me texting to get any response that my boot dispute was being denied - without me texting you, I don't know if I would have ever found out my dispute was denied. You took away my ability to send this issue to court as I had a limited amount of time. I provided proof that I was the owner of the car in the lot and I had paid for parking - to my understanding the payment is to park in the lot, which I did and it cost me over $100 for a clinical error (license plate for a car that I didn't even have in my possession, which I provided proof for). Surely your company has room for accommodating simple mistakes, if not, why would you allow people to dispute? I just want a reimbursement for the boot. I understand booting a car for lack of payment, but I provided proof that I paid, regardless of the license plate. Therefore, I feel a reimbursement is necessary. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/01/2024 I arrived at a parking lot. There was one other vehicle. I parked and went to the machine to pay. The machine had an issue and read "use another machine". I looked around and there was not another machine. I am not set up to use my phone for payment so I crossed the street to ask the store that was there. I waited on the person in front of me to complete there order and then asked the clerk. He said, they are booting you now. When I returned, the guy said I watched you and waited for the payment to go through and it never did - I was gone all of three minutes. This is clearly bating and entrapment. If the machine does not work, there should be a ***** of at least 5 minutes so it can be sorted out but beyond that, if the boot company has someone literally sitting in the lot watching, the least they could do is come out and assist.

  Business Response

  Date: 02/01/2024

  Please send us a copy of your boot removal receipt for the $115 charge as well as your parking receipt and vehicle make, model & license plate so that we may look into this.

  Customer Answer

  Date: 02/01/2024

  I did not pay for parking because the machine would not accept my payment.  I wasn't even able to ask the store clerk if he knew of another machine before you guy started with the boot process.  I was parked in the lot for less than 5 minutes total - and that includes the Boot Employee running my credit card and me quietly freaking out in my car due to the insanity of the situation. 

  So, the machine doesn't take payment, I am not set up to make a virtual payment, the Boot Employee watched as I was obviously trying to pay - he told me so - and then booted me as soon as I walked across the street to ask for assistance/knowledge of the situation.  He could have easily asked if there was an issue.  I was literally at the machine with cash in hand trying to get it to take it with no luck.  I have attached the Credit card receipt and the Boot receipt.

  Business Response

  Date: 02/05/2024

  Signs are posted on this lot offering other payment methods available in case the machine is down. This parking lot does require payment in advance.

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21231492
  
  I am rejecting this response because:  I had money in hand, visible, and your guy just watched as I struggled to pay, shoving it in and out of the machine, because the machine was broken - he even told me that he had watched me.  That is the problem!  I understand that you have signs and other methods of payment.  I took a picture of the sign to use to pay but I could not use that other method until I got stable wifi -  by the time that happened, your guy had already booted me.  How can you watch some one with cash money in hand trying to pay and then boot them when it doesn't work fast enough. Not all of us are 20 years old and tech savvy individuals, it takes some of us a few extra minutes.  I was literally in the spot less than 5 minutes from the time that I parked, tried to pay and got back to the car and paid for the boot - that is not long enough ( it takes me this long to pull up my calendar to schedule an appointment - and I do that all of the time).  And since he was watching, he knew that I had not walked down the block or anything like that.  So you have a guy in a lot with a broken machine that doesn't attempt to help the people trying to pay and instead boots the vehicles super STAT.  Shame on you!
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/06/2024

  Payment on this lot must be paid in advance and is required.  No refund is due.

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21231492
  
  I am rejecting this response because: I was trying to pay but the machine was broken and I was in the process of trying to pay when I was booted.  Fix the machine.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $25.24 for 1 hour time at the restaurant. Was booted due to the transaction hitting your que late. I explain once ******************* arrived. He charged an additional $108.25 to removed the boot and challenged me to dispute. Saying that, nothing will happen & the owner would not care that he over charged me. No cost or information at all was written on the sticker so he may have over charged several other customers which could create serious altercations. I am awaiting a resolve from the owner.

  Business Response

  Date: 01/16/2024

  Our records indicate that payment was not made until 25 minutes after vehicle was booted for non payment.  All of our signs are posted stating parking fees must be paid in advance. If you can show proof from your parking receipt and/or bank of the exact date and time payment was made showing your vehicle's information and tag # please provide that and we will look further into this for you.  The screenshot uploaded is a text confirmation at 8:16 again which is 25 minutes after the vehicle was booted.

  Customer Answer

  Date: 01/17/2024

  Total highway robbery!!! My receipt states I have until 9am Saturday morning for the $25 paid.
  

  IN AFTER 
  FRI JAN 12 8:14 PM
  OUT BY
  SAT JAN 13 9:00 AM

  Business Response

  Date: 01/19/2024

  If you will provide your actual parking receipt that shows your vehicle tag number time paid and time for parking alloted we will review in more detail.  However, our records show you did not pay your parking fees until 25 minutes after your vehicle was booted and the screenshot you provided is not your receipt for your parking.

  Customer Answer

  Date: 01/26/2024

  See receipt attached

  Business Response

  Date: 01/26/2024

  Signs are posted on the lot and parking fees must be paid in advance. The receipt shows parking fees were not made until 25 minutes after.  Therefore, the additional parking fees were waived and you were only charged the removal fee.