Business Profile

Toll Booth

Boot Man, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toll Booth.

Complaints

This profile includes complaints for Boot Man, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

78 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to concert in ******************** and parked in the garage. I used parking app and paid for 9 hours using my credit card. This was minimum hours available. My car was booted and I didnt understand why. I called parking service and ****** Salmon came and showed me that I forgot to enter my car license in the app, so I was booted. I showed ****** my credit card I used to pay, and there was still 5 hours remaining on the app with clear indication for the correct zone. I also showed my driver license and asked being considered for forgiveness since I have proof of payment. The only response was that if I ever want boot removed from my vehicle I need to pay $75 right now and there will be no further discussion. Service man looked as he was going to leave if I was not going to pay. I find that appalling. If mistake cannot be forgiven at least I should get a credit for paid parking which I had shown clear proof of. *************** might come up with some mechanism for respecting customers instead of threatening them.
Business Response
Date: 02/20/2023
The parking operator requires customers to have a payment associated with the license plate displayed on the vehicle.
Customer Answer
Date: 02/21/2023

Complaint: 19427556

I am rejecting this response because: I am attaching additional proof that car that was booted was indeed my car. I am also attaching proof that the license plate I mistakenly left in the app is for my friend's car, which we parked in ************ when I visited in December. I made a mistake while using the app. I am also attaching screenshot from AmEx that it is indeed the card I saved in ParkMobile app. I paid for parking, but made mistake using the app. Moving forward, will not make this mistake again. Thank you!

Sincerely,

*****************************
Business Response
Date: 03/02/2023
Unfortunately, you did not have a payment associated with the license plate displayed on your vehicle as required by the operator. When you signed up for ParkMobile you agreed to follow the regulations posted by the operator.
In addition, you were prompted to confirm the information entered was correct before making your payment. You are not eligible for a refund.
Customer Answer
Date: 03/02/2023

Complaint: 19427556

I am rejecting this response because:
I appreciate response from the business and would like to know what additional information would be sufficient to convince that it was honest mistake that I reported right away. I paid for the parking and for removing the boot. I made mistake but I do not agree that it is worth $95. Thank you

Sincerely,

*****************************
Initial Complaint
Date:02/08/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company wrongfully booted my vehicle, not providing a reasonable enough policy or time to pay for parking. The business is predatory in nature and the company does not attempt to help people at all. Additionally, my vehicle was damaged during the process, as my hubcap is now missing off the vehicle that was booted. How can the company that damaged my vehicle charge me for services unfairly rendered?
Business Response
Date: 02/09/2023
Please provide us with your receipts for your boot fee so we may look into this further for you. Thank you.
Initial Complaint
Date:01/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in a pay parking lot purchasing my ticket at 5:56pm on December 13, 2022 and returned to the parking lot about 9:00 pm only to find that my car had been booted even though I had my purchase receipt on the dashboard of my car. I had to pay a $90 fee to have them remove the boot. I have sent documentation with pictures of both my original receipt and the boot receipt and have yet to hear back from them. It is a scam they are running. I want my $90 returned to me.
Business Response
Date: 01/03/2023
Mr. ********

You provided a parking receipt for a vehicle with the license plate "Z". The vehicle we booted for non payment had license plate ******. Do you have a receipt for that vehicle?
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The booter claimed I didn't pay and was booted at 9pm. I have a profile on the app, which I used to pay and didn't park till 9pm. The booter placed boots on multiple vehicles and it seems like he's doing so illegally. I also believe he may have been under the influence as he was extremely rude and unreasonable, even after I showed him the app and the receipt.He then claimed my parking had expired even though I had paid for 2hrs. I reached customer service at ****** request the removal and provided a screenshot of my call log below. At that point I felt he was trying to find ways to make a quick buck of a young woman.
Business Response
Date: 12/21/2022
Vehicles are required to have a payment associated with the license plate placed on the vehicle. As you are aware the vehicle we booted with plate number CNW8278 did not have a valid payment. The parking confirmation (receipt) you have provided is not for the vehicle we booted. Do you have a receipt that matches plate CNW8278?
Customer Answer
Date: 12/21/2022

Complaint: 18619485

I am rejecting this response because: I provided proof of payment, even if the license plate number was off by a couple letters. it does not invalidate the payment for parking. The payment was accepted and receipt was provided. If there was a number in there system and the car was never present during the time stamp. Doesnt that mean they are stealing money for cars that arent even present ?
The app provides a profile and I have used this account multiple times, and never had this issue. Lastly, If booting is the result of paying via the app, then that should be listed in the parking garage or in the apps policy. Which it was not.

Sincerely,

***************
Business Response
Date: 12/22/2022
Thank you for your responses however without providing a parking receipt with license plate ******* we can not provide any further assistance.
Initial Complaint
Date:12/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a follow-up regarding a complaint filed on 12/07/22. I was sent all email stating that the company needed a copy of my receipt and tag/car info which I provided. The subsequent email stated that the issue had been resolved but I have not received a resolution. Below is a recap of my original complaint:I am a delivery driver for UberEATS and I parked in the designated parking garage for the restaurant, *****'s Deli, to pick up an order for a customer. There, I noticed signs stating that parking for *****'s Deli was for 15 minutes only, and a restaurant validation would be required for any time beyond the ********************************************************************************* short time, I did not bother to ask the staff for a parking validation. When I returned to the parking deck less than 10 minutes later, I discovered that I had a boot on my car! I immediately called the number from the sticker on my window and was voiced my confusion. A driver was dispatched about 20 minutes later and I again explained that I was in the restaurant for less than 10 minutes and did not understand why I got a boot on my car. The young man said that there was nothing he could do about it and I asked if I could run back in the store to get a validation to avoid the $75 fee, but he said that I would still have to pay for him to remove it!!! I am asking to be reimbursed for this bogus charge, but I am mostly hoping that you investigate this company for what is obviously a money grab and scheme.
Business Response
Date: 12/12/2022
Customer was not parked in one of the spaces reserved for "To G0", but was actually in a paid space that requires customers to register their vehicle in the app. If they decide to visit *****'s Deli they can receive a validation code to receive free parking. Unfortunately the vehicle was not registered.
Customer Answer
Date: 12/12/2022

Complaint: 18540706

I am rejecting this response because the signs stated that parking was free for 15 minutes and I was only in the restaurant for less than 10 minutes. Also when I asked the young man if I could go back inside and get a validation but he said that I would still have to pay to remove the boot!

Please refund my money. I am a Uber driver and a student and this was a completely outrageous and bogus charge.

Sincerely,

***********************
Business Response
Date: 12/13/2022
I find your rejection odd considering the facts. The fact is you were not parked in the area with the "to Go" signage. The signs where you parked read "Pay ****************************** way you did not text 250TENTH to ***** as indicated on both signs which register your vehicle. This lead to your vehicle being booted as an unauthorized ******.
Customer Answer
Date: 12/13/2022

Complaint: 18540706

I am rejecting this response because I was only parked in the space for less thann ten minutes and the signs state that parking is free for 15 minutes! Also there should be designated spaces forv food delivery drivers like most parking lots when all the spaces are full.

Sincerely,

***********************
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a delivery driver for UberEATS and I parked in the designated parking garage for the restaurant, *****'s Deli, to pick up an order for a customer.There, I noticed signs stating that parking for *****'s Deli was for 15 minutes only, and a restaurant validation would be required for any time beyond the ********************************************************************************* short time, I did not bother to ask the staff for a parking validation. When I returned to the parking deck less than 10 minutes later, I discovered that I had a boot on my car! I immediately called the number from the sticker on my window and was voiced my confusion. A driver was dispatched about 20 minutes later and I again explained that I was in the restaurant for less than 10 minutes and did not understand why I got a boot on my car. The young man said that there was nothing he could do about it and I asked if I could run back in the store to get a validation to avoid the $75 fee, but he said that I would still have to pay for him to remove it!!!I am asking to be reimbursed for this bogus charge, but I am mostly hoping that you investigate this company for what is obviously a money grab and scheme.
Business Response
Date: 12/05/2022
Please provide a copy of your credit card receipt and vehicle make/model & tag # so we may look into this further for you. Thank you.
Customer Answer
Date: 12/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I am providing an attachment of the receipt and vehicle make/model/tag number. I await your timely response.

Sincerely,

***********************
Initial Complaint
Date:12/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am so disappointed. Please help me resolve this issue. On October 30, 2023, my friends and I celebrated my sisters birthday by surprising her with ticket to the Lion King at the ************** in ***********, **. This is an event that she has been wanted to attend for years. I decided to use my daughters vehicle ****** Cruise) because my vehicle (Kia ******** has been a target in our city for carjackings in the recent months. We parked in the lot adjacent to the Sanger Theater. What should have been a very happy occasion turned out as a disaster for our celebration. After leaving the event at 9:30 pm, I noticed a boot was place on my secondary vehicle. Id accidentally listed the incorrect license plate number for the vehicle used to attend the Lion King show at the ********************** on 10/30/22 at 6:30 pm. My total charges for parking were the initial $40 parking fee (I showed my paid receipt to the PPE representative) and an additional $130 for boot services ($90 for the boot and an extra $40 for parking). In total, I paid $170 in parking fees, $170 for the event tickets, and $45 for concession snacks - $385!Im disputing the total parking charges because the sign posted to the contrary stated that the Boot fee is $90 - Id already paid the $40 parking fee, but listed the vehicles license plate as WSZ 532 which is for a Kia ******** I opted to use my secondary vehicle ****** Cruise - 413FGS) as a safety precaution measure, which I dont use on a regular basis. Im not understanding why an extra $40 was charge since I had a receipt showing that the parking fee was paid. *** made attempts to contact the parking lot owner via email for a refund - he agreed to refund the additional $40 (written in an email) but I havent received it as of yet. This was a sincere mistake and by no means was I trying not to pay the parking lot fees.Thank you for your assistance with this.****,*************************
Business Response
Date: 12/13/2022
***************** credit card has been refunded $40.
Initial Complaint
Date:11/07/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked outside Chase building and signed in to verify I parked outside. At the same time another male also signed in. When we walked out together we both had boots on our car. When we told him we both signed in inside he removed the boot off the black males boot, but not mine. The agent said he refused to remove mine because I am white. Clearly booting all vehicles, but enforcing fines on white people primarily. I signed the book inside, and my name can be seen on the book. There is also video footage of me walking in and leaving.
Business Response
Date: 11/08/2022
****************,
As you are aware, Orleans Tower lot requires all visitors to sign in with security in the lobby. This requirement is posted all over the visitor area. You claim to have signed in but we both know you signed in at the particular office suite you were visiting and not in the lobby with security.
Customer Answer
Date: 11/08/2022
I did sign in upstairs, but I also signed in downstairs on the book at the same time a black gentleman did who was next to me. You removed the boot for him, but would not remove it for me. Your agent called the desk for the black man to verify he signed the book, but refused to do so for me. He told me tough luck and to either pay it or I was out of luck for being WHITE. Clearly your employee is a racist and made it well known to me and other people in the area. Video footage shows I signed the book as does the book as it has my sign in. You are just a scam company who puts these on people's vehicles then forces them to pay or else they are held hostage by your company until they pay. My father is a lawyer and will be suing you unless the $90 charge is refunded as what you did to me is illegal, and a form of kidnapping as I was trapped there and couldn't leave or move my car until I paid your ridiculous fine.

Complaint: 18370641

I am rejecting this response because:

Sincerely,

***************************
Business Response
Date: 11/09/2022
As I explained to you on the phone, you were parked in an area reserved for guests who sign in with building security in the lobby upon arrival. You were booted at 12:40 pm and you did not sign in with security until after paying to have the boot removed at 1:04 pm. Signs are posted all around the parking area indicating who the parking is for and the consequences along with the fine for not complying. We will not be offering you a refund as you were legally immobilized as an unauthorized ******.

I have reviewed the audio and video footage from the agents body worn camera and there was no mention of you being WHITE or anything else inappropriate. I can post the interaction on my ******* channel if you would like.
Customer Answer
Date: 11/09/2022

I did sign in when I walked in. This is just a scam operation that STEALS money from people while holding them hostage until they pay ******. They did this to me and the other gentleman parked near me. They cut him a break even though he did the same thing as me. Video footage will show we both signed in. These people are low life scum with no integrity. The owner/phone operator is a hostile and aggressive person. There is no winning when you deal with THIEVES like these people. There is a special place in He|| for people like them.

Complaint: 18370641

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid the ***** parking fee in the morning , and it wont be expired until 2am next day morning. my car was booted during the day on Monday the 5th. and I had to ***** to take boot off my tires. my vehicle was booted in error, you filled out the online dispute form to have the matter further researched. its says Please allow **** business days for all documentation to be reviewed. its had been almost a month and i didnt heart anything for this company. I need my money back
Business Response
Date: 09/30/2022
Please send us a copy of your bank statement showing you were charged the $20 for parking. Thank you.
Initial Complaint
Date:09/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put my card in to pay, it said validating card then machine reset. I tried calling the number above the machine 3 times and the number was out of service. And they booted my car. I showed the employee pictures and videos and was told I still had to pay $75 to remove the boot but to file a dispute to get the money returned. That was august 28th and I still havent received a refund. Then their machine NEVER has paper to give you a receipt.
Business Response
Date: 09/21/2022
Please send me the date, your vehicle information, license plate # and a copy of the cc receipt so I may look into this further.
Customer Answer
Date: 09/21/2022

Complaint: 18049849

I am rejecting this response because: I sent all of that information online when I did a dispute on 8/27/2022 with no response. It was a grey ******* I will forward the information via email again.

Sincerely,

*************************
Business Response
Date: 09/21/2022
Without the date, vehicle license plate # and a copy of the cc receipt I can not verify when or where you filed the dispute as names are not shown on the disputes, so please forward the information so I may look into this further.
Customer Answer
Date: 09/21/2022

Complaint: 18049849

You havent given a forwarding email to send the information to. Attached is the email address that gives receipt of the dispute. So whats the email to forward this information to.

Sincerely,

*************************
Business Response
Date: 09/21/2022
Im sorry you were having trouble with the meter.Unfortunately that does not entitle you to free parking. The operator has a mobile payment platform in place a secondary / backup payment option. No refund is due.
Customer Answer
Date: 09/21/2022

Complaint: 18049849

I am rejecting this response because: yea, a mobile app that rings up as $0.00 when the machine is broken as you can see in the attachment I also posted. And a phone number thats OUT OF SERVICE above the machine to report when youre having issues. I was only able to get a REAL WORKING phone number AFTER my car was booted from the dispatch services who also gave me the website to dispute. So YES. A refund IS due.

Sincerely,

*************************
Customer Answer
Date: 09/21/2022

Complaint: 18049849

I am rejecting this response because: yea, a mobile app that rings up as $0.00 when the machine is broken as you can see in the attachment I also posted. And a phone number thats OUT OF SERVICE above the machine to report when youre having issues. I was only able to get a REAL WORKING phone number AFTER my car was booted from the dispatch services who also gave me the website to dispute. So YES. A refund IS due.

Sincerely,

*************************
Customer Answer
Date: 09/21/2022

Complaint: 18049849

I am rejecting this response because: yea, a mobile app that rings up as $0.00 when the machine is broken as you can see in the attachment I also posted. And a phone number thats OUT OF SERVICE above the machine to report when youre having issues. I was only able to get a REAL WORKING phone number AFTER my car was booted from the dispatch services who also gave me the website to dispute. So YES. A refund IS due.

Sincerely,

*************************
Business Response
Date: 09/22/2022
Unfortunately, you had a way to pay and chose not to, a refund will not be given.
Customer Answer
Date: 09/22/2022

Complaint: 18049849

Unfortunately the other option you claim was useable to pay, wasnt working either like I already showed. So like I said, yes a refund is due. You should make it more of a priority to maintain your machines and ensure everything is working properly and has paper, & make sure the app for the lot isnt ringing up as FREE if theres supposed to be a payment, which you clearly dont do.

Sincerely,

*************************
Customer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
Regards,
*************************
Business Response
Date: 09/26/2022
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID ********. Mediation is not necessary as we have already come to a conclusion.
The card member had other options and chose not to pay. Unfortunately, that does not make the parking free. No refund is due.
Regards,
*****************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Boot Man, Inc. is NOT a BBB Accredited Business.