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Business Profile

Prepaid Credit Cards

SMI Card Services, LLC

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for SMI Card Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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SMI Card Services, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1.22

    Average of 45 Customer Reviews

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    Review Details

    • Christopher H

      Date: 09/26/2022

      Christopher H

      Date: 09/26/2022

      ***** AOG needs to find a new card service. The constant and incessant fees for every time the card is touched, it takes longer and longer for child support payments to post, customer service is structured to not serve the customers at all. The people at smione are blatantly robbing people the are in need of these payments and taking unapologetically taking advantage of the childsupport system. Boo these people.

      SMI Card Services, LLC

      Date: 10/04/2022

      smiONE values your feedback and we appreciate you taking the time to share your experience. We reviewed your concerns regarding the fees assessed to your smiONE Card Account and the customer service you have received. We attempted to reach you at the phone number on file to address your concerns, but we could not connect with you. Please call the smiONE ****************** at your earliest convenience.Our records show the fees assessed to your Card Account this year have predominately been for declined transactions caused by various monthly subscription services attempting to process recurring transactions when there was an insufficient balance. For more information about using your smiONE Card and a listing of fees that you may be subject to, please refer to the smiONE Card Cardholder Agreement sections titled Using The Card/Features and Fee Schedule. If you have any questions or wish to discuss your concerns in greater detail, our agents are available 24 hours a day at **************. You can also write to ** at ***********************************************. We look forward to serving you in the future!Sincerely,The smiONE Team

    • Crystal C

      Date: 09/14/2022

      Crystal C

      Date: 09/14/2022

      Been with them for years, today and without any notice they updated their website with a "new look" which did something to my password and login so now I'm completely locked out of my own account. They should have left it alone there was nothing wrong with it the way it was and now the site is dysfunctional and completely useless.
       

      SMI Card Services, LLC

      Date: 10/14/2022

      We appreciate your valuable feedback. Unfortunately, we could not locate an account with the information you provided. We want to help you regain access to your web account and learn how we can improve our services. To discuss your concerns further, call ** at ************** or write to ** at ************************************************** look forward to resolving your concerns and hope you have a wonderful day.Sincerely,The smiONE Team

    • Susan B

      Date: 08/20/2022

      Susan B

      Date: 08/20/2022

      Smione sucks! My child support takes a minimum of 5 days to post, usually more! Doesn't matter if my children's father uses direct deposit, credit card payment or any other method. They are the worst! Forget about disputing any unauthorized charges as well. They won't help you. Crooks! Smione garbage card! Makes me wonder why ******* **** of child support continues to use them.

      SMI Card Services, LLC

      Date: 08/25/2022

      Thank you for your valuable feedback. We have reviewed your concerns regarding your child support payments sent to your Platinum smiONE Visa Prepaid Card Account.smiONE disburses funds to your Card Account as we receive them from your state child support agency. For questions about your child support payment schedule, please call the ******* Child ************************ at ***********. Our records show we connected with you on August 23, 2022, to further discuss your concerns. Please call us as soon as possible if we can assist you with filing a dispute or if you have other dispute- related concerns. The smiONE Dispute Team is happy to assist you with any dispute-related concerns Monday through Friday from 7 a.m. to 8 p.m. CST/ 8 a.m. to 9 p.m. EST. Should you have any additional questions about your smiONE Card Account or wish to discuss your concerns further, our agents are available 24 hours a day at ***********. You can also write to ** at ***********************************************. We look forward to serving you in the future!Sincerely,The smiONE Team

    • Claudia g.

      Date: 08/19/2022

      Claudia g.

      Date: 08/19/2022

      SMIONE is no help after i told them that I dis not authorized any payment thats why im doing a dispute they denied because as per merchant it had all my info. i appeal and not even 24hours after i told them i have no cashapp account and after i toy them its not me thats why im doing a a dispute they denied me again so i go get a police report and explaining and opened And Identity theft file and now they are investigating deeper. I am about to get a lawyer because they are no help even cashapp told me just because file is under your name and has information it doesnt mean its you.

      SMI Card Services, LLC

      Date: 08/26/2022

      Thank you for your time and feedback. smiONE is committed to providing the best possible customer experience while protecting our customers from fraud. We have looked into the concerns you raised regarding a recent dispute, and we wanted to share some information with you. Our records show we initiated a dispute on your behalf on July 18, 2022. During the dispute investigation, the merchant provided compelling documentation that supported the final resolution. At your request, we sent these documents to you via email on August 16, 2022. If you have additional questions about the final resolution or the documentation you received, please know the smiONE Dispute Team is happy to assist you with any dispute-related concerns Monday through Friday from 7 a.m. to 8 p.m. CST/ 8 a.m. to 9 p.m. EST. Should you have additional inquiries about your smiONE Card Account or want to discuss your concerns further, our agents are available 24 hours a day at ***********. You can also write to ** at ************************************************** look forward to serving you in the future!Sincerely,The smiONE Team

    • Britney B

      Date: 07/21/2022

      Britney B

      Date: 07/21/2022

      Piece of s*** Don't waste your time hate it. I was forced to get it to receive child support and they refuse to let me get my child support direct deposit to my own bank account giving me the run around.... Sucks!!!!

      SMI Card Services, LLC

      Date: 07/27/2022

      Thank you for sharing your experience with smiONE. We value your feedback.We attempted to contact you at the phone number on file to share some information with you that *** alleviate your concerns, but we have not able to speak with you. For additional assistance with case information or payment related concerns, please contact the ** Child ******************************* at **************. Should you have additional questions or need assistance with setting up direct deposits to your smiONE Card Account, please call the smiONE *************** at your earliest convenience. Our agents are available 24 hours a day at **************, or you can write to ** at ***************************************** 30112.Sincerely, The smiONE Team

    SMI Card Services, LLC is BBB Accredited.

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