Reviews
This profile includes reviews for SMI Card Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromE.B.
Date: 05/18/2023
1 starE.B.
Date: 05/18/2023
Horrible card. My card number was stolen and someone took almost 4k from me last year and enjoyed a wonderful vacation. I hadn't noticed right away as I was not receiving purchase notifications at the time and was saving the money up on the card. We went back and forth for a while and nothing was solved. Spent hours on the phone between Jet Blue Vacations and and an SMI One agent on more than one occasion. The police **** would not even help with the scammers that stole from the card. I have since redirected all deposits to my personal banking. This card is through ************** NA. A joke. If you have this card, stop using it. Go to the child support website and have it go to your bank account directly. I will never use this card again. There are no protections other than the notifications (if you are signed up for that). I have had money stolen more than once with this card. If I could give zero stars, I would. Consumers beware.
SMI Card Services, LLC
Date: 05/25/2023
Thank you for your valuable feedback. We looked into your concerns regarding the outcome of a dispute, and we have some information to share with you.Our records show that a dispute was initiated on your behalf on July 21, 2022. During our investigation, compelling evidence was found to support the final resolution. At your request, we sent you the investigation documents and assisted you with filing an appeal. Your appeal finalized on August 5, 2023 and you were notified of our findings via email. We've been trying to reach you to help you with your dispute claim and to answer any questions you may have. If you have any more questions about the final resolution or the documents, please don't hesitate to contact the smiONE Dispute Team. We're here to help you Monday through Friday from 7:00 AM to 7:00 PM CST/ 8:00 AM to 8:00 PM EST. If you have additional questions about your smiONE card account or wish to discuss your concerns in greater detail, our agents are available 24 hours a day at **************. You can also write to ** at P.O. Box ****, **********, ** 30112.Sincerely,The smiONE TeamE.B.
Date: 05/25/2023
Thanks. I have had 2 calls(because of this review) this week and work full time. ****** does not leave any info except to call back. I have not had a chance to call back. Your reply is weak. Also, we have not reached August 2023 yet. Unless, you want to go ahead and send me $3,700..why bother? Is SMI One Card and Bancorp going to do a refund?Review fromKera K
Date: 05/17/2023
1 starKera K
Date: 05/17/2023
SmiONE card is a rip off. All the fees for a child support card is ridiculous! This card is making a fortune off single mothers. The ************** should be ashamed using this card for child support payments. The app hardly works to check your balance but they will charge you if card decline! Seems to be intentional in order to collect fees. I rather get mailed a paper check! Worst card in *******!Zero stars!!SMI Card Services, LLC
Date: 05/23/2023
We appreciate your feedback and would like to learn more about your experience. We looked into your concerns and attempted to contact you for more information. Unfortunately, our agent was not able to connect with you, at that time.Our records show that you have been successfully logging into the smiONE card mobile banking app. Should you experience any other difficulty logging in or checking your balance, please call the smiONE ************** for immediate assistance. If you have any questions or wish to discuss your concerns in greater detail, our agents are available 24 hours a day at **************. You can also write to ** at P.O. Box ****, **********, ** *****. We look forward to serving you in the future!Sincerely,The smiONE TeamReview fromChristina W
Date: 04/19/2023
1 starChristina W
Date: 04/19/2023
Smione would be zero stars if possible. This child support/card is such a scam. No option for direct deposit for child support and they dump this ridiculous card on us. Fees for everything and constant problems. No option to transfer your funds to your own bank, but you can do bill pay. Gonna pay some fees though. Pull money out? More fees. I've been waiting since March 28 and 29 for 2 bill pay transactions (today is April 19) totaling $3000.00. When I reached out they offered no explanation but offered to cancel the checks which I agreed to. Only to find out another 3-5 days for the money to be returned to my account, that's not really an account (their words) but a prepaid debit card. And this is NOT the first bill pay issue I've had with them. It's all a scam to collect fee after fee after fee. They probably made money off my money and it probably never left their hands at all. I hate this rigged system. Gross. Oh, and they aren't live 24/7 either, that's a joke. I called repeatedly at 4am and was left on hold for close to an hour. Called at 830, immediate pickup. They are representing lies every way.SMI Card Services, LLC
Date: 04/28/2023
We appreciate you taking the time to share your experience with smiONE. We have investigated your concerns regarding fees and the issues you have experienced with our bill pay services. Our records show that you called the smiONE ************** on April 19, 2023, and reported two bill payments that had not been received by the payee. These bill payments were cancelled, and the funds were returned to your balance the same day. On April 25, 2023, we reached out to you to provide additional information on the fee schedule, bill pay services and deposit options. If you wish to discuss your concerns in greater detail or have any questions about your smiONE card account, our agents are available 24 hours a day at **************. You can also write to ** at P.O. Box ****, **********, ** *****. We look forward to serving you in the future!Sincerely,The smiONE TeamReview fromNicole J
Date: 04/04/2023
1 starNicole J
Date: 04/04/2023
Do not use this company for child support. I had a fraud charge on my account so I immediately disputed it. An smione said they found no error. The charge was made in ****. I live in *******. Yet they see no error!!! Never been so disappointed. Thank you smi one for your decision now my kid can't do travel ball!! That was his money to play!SMI Card Services, LLC
Date: 04/14/2023
smiONE takes fraud prevention very seriously and we appreciate you bringing this to our attention. We have looked into your concerns regarding a recent dispute claim and have information to share with you. Our records show that we attempted to contact you on April 14, 2023 to provide you with an update on your dispute claim. Unfortunately, our agent was unable to get in touch with you at that time. You may contact the smiONE Dispute Team Monday through Friday from 7 a.m. to 7 p.m. CST/ 8 a.m. to 8 p.m. EST for an update at your convenience. If you have any questions about your smiONE card account or wish to discuss your concerns in greater detail, our agents are available 24 hours a day at **************. You may also write to ** at P.O. Box ****, **********, ** 30112.We look forward to serving you in the future!Sincerely, The smiONE TeamReview fromDecember G
Date: 03/31/2023
2 starsDecember G
Date: 03/31/2023
My only complaint is that they keep updating the app which every time it locks me out. And even when I wait for the app to continue loading it never does. I waited at least 15 mins for it to load and it never did. Im not sure why all the updates.SMI Card Services, LLC
Date: 04/06/2023
smiONE appreciates your feedback and would like an opportunity to learn more about your experience. We looked into your concerns and attempted to contact you with our findings.
Our records show that you successfully regained access to your mobile banking app on March 30, 2023. Should you experience any other difficulty logging in, please call the smiONE ************** for immediate assistance.
If you have any questions or wish to discuss your concerns in greater detail, our agents are available 24 hours a day at **************.You can also write to ** at P.O. Box ****, **********, ** 30112.
We look forward to serving you in the future!
Sincerely,
The smiONE Team
Review fromJessika C
Date: 02/24/2023
1 starJessika C
Date: 02/24/2023
They hold on to your money for more than 3 days! My money was sent to the bank on a Wed it is Friday they said they wouldn't let my money go they said they hold onto no less then 3 days so they can earn interest on our money they are holding! This bank steals your money! It's sad we have no choice to recieve child support on these cards that hang on to the money that is desperately needed for children!SMI Card Services, LLC
Date: 03/03/2023
We appreciate your feedback and attempted to contact you to discuss your concerns. smiONE posts child support payments as we receive them from your state child support agency by 8 a.m. EST, Monday through Friday. If you have case related questions regarding your payment schedule, please contact your local child support agency by calling **************. If you have additional questions about your smiONE card account or wish to discuss your concerns in greater detail, our agents are available 24 hours a day at **************. You can also write to ** at ************************************************** look forward to serving you in the future!Sincerely,The smiONE TeamReview fromTinesha H
Date: 02/14/2023
1 starTinesha H
Date: 02/14/2023
Takes a very long time for funds to be added. The app is terrible. Fees and so much more that's just wrong. Definitely do not recommend this card. If you have a bank account you're much better off having child support funds sent there.SMI Card Services, LLC
Date: 02/24/2023
smiONE values your feedback and we appreciate you taking the time to share your experience. We looked into your concerns regarding card loads, the smiONE mobile app and associated fees.
We attempted to contact you for further assistance on February 22, 2023, but we were unable to connect with you. Our records show the fees assessed to your smiONE card account over the last year have all been for out- of- network ATM usage. If you need assistance locating an in- network ATM or if you are still having trouble with the smiONE mobile app, please call the smiONE *************** at your convenience.
For additional assistance with case information or payment related concerns, please contact the ** Child ******************************* at **************. If you have additional questions about your smiONE card account or wish to discuss your concerns in greater detail, our agents are available 24 hours a day at **************. You can also write to ** at ***************************************************** look forward to serving you in the future!
Sincerely,
The smiONE TeamReview fromJah H
Date: 01/26/2023
1 starJah H
Date: 01/26/2023
I have contacted them over 5 times, asking them to locate my new card that is now the 4th card that has not came yet. It's been over a month and still no new card. I contacted mail services also, they say to contact smione which I have. It's something really shady going on. I've gotten notifications alerts stating that my new cards are being used also but they're declined. How does someone has access to my new cards and I hadn't received them yet? It's shady and sound like a inside job to me. As if you guys are selling our information or something. I'm ****** because I have been patient enough. I have kids to take care of and bills to pay to keep a roof over their heads. Playing with my money and time is getting overwhelming and frustrating. Do better!SMI Card Services, LLC
Date: 01/31/2023
We appreciate you taking the time to share your recent experience with smiONE. We reviewed your concerns regarding the delivery of a new smiONE card and the alerts you reported.Our records show that you received and activated your new smiONE card on January 26, 2023. We connected with you the following day to confirm delivery and to review the account activity with you. Based on our review, the activity you were being alerted to was for attempted activity to retired cards. We found no indication of current account compromise; however, we always recommend monitoring your account closely. We apologize for any confusion or frustration experienced during this time. If you have additional questions about your smiONE card account or wish to discuss your concerns in greater detail, our agents are available 24 hours a day at **************. You can also write to ** at ************************************************** look forward to serving you in the future!Sincerely,The smiONE TeamReview fromDee C.
Date: 11/22/2022
1 starDee C.
Date: 11/22/2022
Obviously we all have the same complaints about this shady business it's no way most of everyone is complaining about the same thing. The dispute team ***** they don't investigate anything it's crazy how they get to play with other people's money it has to be a way to not have to deal with this card company at all after all they are going to give the same b.s response acting like they care and don't give a rats *** and Obviously nether dose the BBB. GET RID OF SMIONE FIND A BETTER WAY TO GET US OUR MONEY smione is no goodSMI Card Services, LLC
Date: 12/02/2022
We appreciate your feedback and thank you for bringing this to our attention. smiONE is committed to protecting our customers from fraud, and we looked into your concerns about the recent dispute filed on your behalf.Our records show we completed the dispute on November 11, 2022, and notified you of the final resolution via email that day. The smiONE Dispute Team connected with you on November 21, 2022, regarding your concerns about the outcome of your dispute and assisted you with filing an appeal. On November 29, 2022, we followed up with you and provided the results of our review, satisfactorily resolving your concerns. Should you have additional questions about your smiONE Card Account or want to discuss your concerns further, our agents are available 24 hours a day at **************. Please know the smiONE Dispute Team is available to assist you with any dispute-related concerns Monday through Friday from 7 a.m. to 8 p.m. CST/ 8 a.m. to 9 p.m. EST. We look forward to serving you in the future!Sincerely,The smiONE TeamReview fromTracey R
Date: 10/13/2022
5 starsTracey R
Date: 10/13/2022
I'm not sure why there are so many negative reviews about smi. I have read a few and each one was answered by smi appropriately and promptly. I myself have had great experiences with customer service each and every time I have dealt with them. Yes, I am not a huge fan of updated website but I am pretty confident that any csr I have dealt with has nothing to do with that. I have always been treated with respect and patience and cannot think of one time that my issue was not resolved or at least in the process by the brief time spent on the phone. Thanks smi for great customer service and communication!SMI Card Services, LLC
Date: 10/20/2022
We truly appreciate your kind words and support. smiONE strives to provide an exceptional customer experience for all of our customers, and we are delighted that you are pleased with our services.If you need assistance with our website or have questions about your smiONE Card Account, please call ***************** or write to ** at ***********************************************. Please reach out to the smiONE ************** if there is any way we can be of further help. We look forward to serving you in the future!Sincerely, The smiONE Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.