Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCynthia M.
Date: 10/21/2022
1 starCynthia M.
Date: 10/21/2022
I purchased an extended warranty for my sofa which covers pet damage. Well, there is always a loophole so that they do not cover the damage. My dog scratched at one of the cushions so the material on the cushion is thinning. Because his scratching didnt tear, penetrate or penetrate the cushion, they will NOT repair the damage. This is poor customer service and when I purchased the warranty, I was sold a bill of goods. Both serveco and Lazy Boy should ashamed. Both companies are fraudulent.
ServeCo North America
Date: 11/14/2022
We did investigate the claim and see that the customer has surface damage from an animal. The warranty for pet coverage is specific with the ********* plan and advises that the pet damage is applicable to rips and tears only. The customer does not have any penetrated damage and the damage strictly lies on the surface of the fabric. Our apologies for the customers disappointment in the outcome of their claim. Thank you!Review fromLloyd W.
Date: 10/18/2022
5 starsLloyd W.
Date: 10/18/2022
Excellent service and communications. Very professional and caring. Absolute follow up and updates. I wish all companies would be this good!ServeCo North America
Date: 10/19/2022
Hi *****, we're happy to learn that your experience was amazing! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ******** and the team!Review fromWanda
Date: 10/15/2022
5 starsWanda
Date: 10/15/2022
The representatives responded quickly to my claim and setting up a date for the technician to come out.ServeCo North America
Date: 10/17/2022
Thank you for the kind review. We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise to ******* !Review fromJohn P.
Date: 10/14/2022
5 starsJohn P.
Date: 10/14/2022
I am so pleased with the service. The representative was courteous and friendly. She made the repair fast and easy. The product arrived quickly and the directions were clear and easy to follow just as she told us.ServeCo North America
Date: 10/21/2022
Fabulous to hear ****! Thank you for taking the time to share your awesome experience. Our motto is easy and delightful and it's great to hear we succeeded for you.Unfortunately, we cannot locate your claim with your information. If you wouldn't sending in more information, we would love to acknowledge your representative. If not, we be sure to pass it on to the team. Thank you, ServeCoReview fromCheri
Date: 10/12/2022
5 starsCheri
Date: 10/12/2022
Sandy has been amazing, she has explained each step in our process and has gone above and beyond to help us.ServeCo North America
Date: 10/12/2022
Hi CHERI, we're happy to learn that your experience was amazing! We aim for excellence in service and are happy to hear our team hit the mark. We're pleased to let you know we'll be passing along the praise to SANDY and the team!Review fromFelice C.
Date: 10/12/2022
5 starsFelice C.
Date: 10/12/2022
Friendly and knowledgeable customer service agent. Quick and professional serviceServeCo North America
Date: 10/13/2022
Thank you for the kind review. We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise to ******** !Review fromCarrie P.
Date: 10/11/2022
5 starsCarrie P.
Date: 10/11/2022
My service rep was very helpful! She took care of my issue immediately.ServeCo North America
Date: 10/11/2022
Thank you for the kind review. We appreciate you taking the time to write this. We’re happy to hear you had a great experience with our team and we look forward to passing along the praise to SANDY !Review fromMichael H.
Date: 10/05/2022
5 starsMichael H.
Date: 10/05/2022
Friendly helpful staff. Very informative and I appreciate the follow up.ServeCo North America
Date: 10/21/2022
So awesome to hear *******! Thank you for the feedback, we take pride in our success of a satisfied customer. ********* will be excited to know she hit the **** with you! Thank you, ServeCoReview fromGabrielle P.
Date: 10/04/2022
5 starsGabrielle P.
Date: 10/04/2022
******** was very kind and helpful! She sent me the replacement parts I needed for my couch right away with no hassle! She also followed up with me on the tracking information and shipment date. I'm very satisfied with the service from Serveco North America!ServeCo North America
Date: 10/05/2022
Hi *********! We're happy to learn that your experience was amazing! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ********!Review fromTami G.
Date: 10/04/2022
5 starsTami G.
Date: 10/04/2022
Terrific customer service experience.******************** was very friendly, really went the extra mile to answer my questions and find the right solution. Highly recommend.ServeCo North America
Date: 10/21/2022
Hi ****, we're happy to learn that your experience was terrific! Our goal is for excellence in service and are happy to hear our team was on it. We're pleased to let you know we'll be passing along the praise to ******** and the team!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.