Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
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Review fromCindy D.
Date: 10/04/2022
5 starsCindy D.
Date: 10/04/2022
We had ***** come and do our mattress inspection he was very polite very professional explained everything to us . Would recommend him to anyone who needed any service repairs or inspections done.
ServeCo North America
Date: 10/21/2022
Hi *****, we are delighted to hear of your positive experience with *****. Performing well and receiving recognition is what we work for everyday. We also appreciate you taking the time to let us know. We will pass on this praise to *****, he will be very pleased. Thank you, ServeCoReview fromJordan M
Date: 10/03/2022
1 starJordan M
Date: 10/03/2022
My PREMIUM LIFETIME FABRIC PROTECTION PLAN was originally purchased through a different company, but the furniture store changed who they were going through. Thus, I was shoved onto ServeCo. My dog recently started digging at the furniture and made some tears/holes in a cushion. Welp, long story short, they basically told me there's nothing they could do because they have a 30-day window to report and I had already said I first noticed it over a month ago, and that they didn't see pet damage on my purchase. 1) why would I not buy pet damage when I have an 80lb dog? That seems off. 2) Oh, I'm sorry that I have LIFE going on and when I first noticed it was just a bit of roughness and recently worsened to an actual hole/tear. Honestly, this is not a company here to help, they're here to take your money and find a way out of helping you. 0 stars if I could.ServeCo North America
Date: 10/21/2022
Sorry to hear of your furniture being damaged and your disappointment in the outcome of your claim. Your Protection Plan coverage is based on accidents that happen as a result of a specific incident, pet or other noted events. In review of your claim facts and photos, the damage you have experienced is extensive, in many areas of the furniture, which is not consistent with a specific incident but rather accumulative, wear and tear over time. Therefore, our determination that your claim is not eligible for service meets the terms of your contract. Sincerely, ServeCoReview fromRJ R.
Date: 10/03/2022
5 stars***** was fantastic to work with. Very polite and helpful. She patiently listened to my issue and quickly worked through getting my information including exchanging emails with photos of the issue. Outstanding service and a pleasure to talk to her.Review fromAl B.
Date: 10/03/2022
5 stars*** was great. Helped me right away. Great attitude and very knowledgeable.Review fromLinda R.
Date: 10/01/2022
5 starsLinda R.
Date: 10/01/2022
Excellent support! Representative was competent and addressed my concerns. Thank you.ServeCo North America
Date: 10/03/2022
Hi *****, Thanks so much for the kind review. We appreciate you taking the time to share your excellent experience. We will be sure to pass along the praise to ********* and the team!Review fromHolly A.
Date: 09/29/2022
5 starsHolly A.
Date: 09/29/2022
******** was so awesome to work with. she got the replacement parts out very quickly and we are now setting up to get the technician to install! ****** is the best and have great workers!ServeCo North America
Date: 10/03/2022
Hi *****, We're happy to learn that your experience was amazing! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ******** and the team! ServeCo - ******* authorized service provider)Review fromTARA S
Date: 09/26/2022
1 starTARA S
Date: 09/26/2022
Awful company that doesn't help customers out. Bought a fairly expensive sectional from ****** and was told it was covered for 10 years for stains. Called Serveco today after only two years of having couch and they said because I could not tell them the exact reasoning for the stain they would not cover it. One does not always know how stains appear on items unless it was a big incident of a spill, etc. With kids or even for people who have animals (we do not) they are at a loss unless they are watching their every move on the furniture. Who inspects their furniture after their kids or pets sit on it? Ridiculous and they do not stand behind their service. False advertising.ServeCo North America
Date: 09/27/2022
We are so sorry for the misunderstanding regarding your Plan coverage. You do have an excellent Protection Plan that covers many (specific) accidental damages and stains. However, as with all Service Contracts there are some exclusions. With your Agreement, the exclusions are listed in your Plan brochure under "What is Not Covered". The stain or damage cause and type must be known because some stains and damages are not covered. Again, we apologize, but your Agreement is based on accidents associated with a specific known occurrence and not a general cleaning maintenance contract. Sincerely, SeveCoReview fromSherry M.
Date: 09/23/2022
5 starsSherry M.
Date: 09/23/2022
I had a jell pen bust on my chair set that I love.. I'm so thankful that I had them sprayed and had my furniture protected through Serveco. I called and was treated so wonderful they took care of it and got me a new seat cover. During the wait time to see what they would do they called me Several times to keep me in formed. Thank you for all your kindness and for doing Exactly what you told me you would do. May God bless you all thank you so much. Sherry M***** S***** Arkansas.ServeCo North America
Date: 10/03/2022
Thank you for the kind review Sherry. We appreciate you taking the time to write this. We’re happy to hear your chair is as good as new and that you had a great experience with our team. We look forward to passing along the praise to Shay! ServeCoReview fromSandra C
Date: 09/22/2022
5 starsSandra C
Date: 09/22/2022
Best customer service person i have spoken to in a while. Even though i was given the wrong number to contact *********** was kind and calmed me down very quickly. She helped me find what i needed to find the right people to contact. She even gave me the phone number of the right company my bed was made by. I really appreciate people like this because i too am in customer service and know how hard it is to make a customer over the phone feel better and then take care of the true situation at hand. Thanks so much for great people with skills to deescalate a situation.ServeCo North America
Date: 09/27/2022
Thank you for the kind review. We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise to ********!Review fromLisa M
Date: 09/22/2022
5 starsLisa M
Date: 09/22/2022
We purchased a sofa from ****** and there was an issue with it so I was directed to call Servco. *********. Was fantastic and helpful and went back-and-forth with me via phone and email drilling down to find my problem. In the end it turned out Servco was not the manufacturer so she researched who the manufacturer was, and gave me their 800 number. Absolutely incredible service!ServeCo North America
Date: 09/29/2022
Hi ****, we're happy to learn that your experience was incredible! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ******** and the team!
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