Business Profile
Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
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Review fromSharon W.
Date: 04/24/2025
4 starsSharon W.
Date: 04/24/2025
4/24/25 ***** was very helpful today. I havent filed a claim yet so I cant rate your service
ServeCo North America
Date: 04/25/2025
Thank you for your feedback! We're glad to hear that ***** was helpful during your interaction. If you do decide to file a claim, were here to support you every step of the way and ensure the process goes smoothly. Please dont hesitate to reach out if you need any assistance.Review fromCandace C.
Date: 04/24/2025
5 starsCandace C.
Date: 04/24/2025
Spoke with ***** today to file a claim for a repair on a delivery. He was extremely helpful. He also walked me through the app. I appreciate his professionalism and kindness.ServeCo North America
Date: 04/25/2025
*******, thank you so much for your kind words! We're thrilled to hear that ***** was able to assist you with your claim and provide a helpful walkthrough of the app. We take pride in delivering excellent service, and it's wonderful to know his professionalism and kindness made a positive impression. We truly appreciate your feedback!Review fromPaul C.
Date: 04/24/2025
2 starsPaul C.
Date: 04/24/2025
I was supposed to receive a link to send pictures of the problem with our sofa. So far, I have not received the email with the link to send pictures.ServeCo North America
Date: 04/25/2025
****, were so sorry for the confusion and any frustration this may have caused. An email with the photo submission link was sent on 4/08 and resent on 4/24, but its possible it didnt come through as expected. We understand how important this is, and weve reopened your claim and created a service order to keep things moving. Please check your inbox and spam folder, and if you still dont see it, well gladly resend it right away. We're here to support you every step of the way.Review fromPat E.
Date: 04/23/2025
4 starsPat E.
Date: 04/23/2025
******* G was wonderful. She walked me through everything and listened to what I had to say. Although it took me weeks to get to someone. I spoke with **** at customer service for **********. Who told me there was nothing he could do to help me. I asked to talk to his supervisor and he wouldnt let me.ServeCo North America
Date: 04/24/2025
***, thank you for taking the time to share your experience. We're truly sorry to hear about the difficulty you had in reaching us initially, and we apologize for any frustration that may have caused. That said, we're so glad to hear ******* was able to provide the support and care you deserved. Your kind words about her dedication and attentiveness mean a lot and we will be sure to pass along your feedback to her. Your experience is important to us, and we appreciate you bringing this to our attention. If there's anything further, we can do to help or improve your experience, please don't hesitate to reach out directly.Review fromJulie K
Date: 04/20/2025
1 starJulie K
Date: 04/20/2025
I paid for warranty coverage for my electric recliner from ********* I haven't even had the chair for a year and two screws have fallen out of the bottom. I filed a claim on 04/09/25 with ServeCo. The automated e-mail response said that I would hear from someone within two business days. After not hearing from anyone, on 04/18/25, I called ServeCo and waited for over 20 minutes before someone finally took my call. I was told that the claim was still in received status and had not yet been sent to someone to work and that she would let the claim department know I called and someone would call me back that day. It is now 04/20/25, 11 days after I filed my claim and I haven't heard back from anyone.ServeCo North America
Date: 05/06/2025
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay in communication and the frustration youve experienced. We understand how disappointing this situation isespecially when you've purchased warranty coverage for a powered recliner and are now dealing with a mechanical issue.After reviewing your claim, it appears the issue is not covered under the current Protection Plan on file, as the coverage purchased does not include power/mechanical components. This type of coverage is typically included under a Power Protection Plan, which would need to be selected and applied at the time of purchase. To ensure there wasnt any mistake during the warranty setup, Ive escalated your case to our ***************************** to verify the Protection Plan tied to your invoice and purchase records. We want to make absolutely sure that the correct coverage was applied. Once we receive confirmation from that team, I will reach out to you directly with an update.We also sincerely apologize for the delays in follow-up and the inconvenience caused by the wait time during your call. This does not reflect the level of service we aim to provide, and were actively working to ensure your case is properly reviewed and addressed as quickly as possible.Thank you for your patience, and again, we truly regret the inconvenience.Review fromLindsay L
Date: 04/19/2025
1 starOur former ****** son is diagnosed FASD. He worked in the warehouse for a company that sells couches, and was talked into using his credit to purchase a very expensive set of couches that he could not afford, along with a warranty. He does not understand the concept of credit as his disability that affects his functioning. Very recently, both of his younger brothers passed tragically, and we went to his apartment to assist him in packing to come with us to the wake ceremonies in ******* (he has no supports). While we were away in ******* hosting their wakes, his old room mates cat did damage to the couch. When we returned home at the end of the weekend, we called and reported the damages. We were struggling to do it online, as we did not have all of the information from time of purchase, so we contacted the warehouse he worked at and they provided us lend care information, and we called, and I helped him to open a claim over the phone. The lever on the couch was also broken, it broke some time ago. Our boy did not realize that because he has pet warranty that this was something that would also be covered under warranty, because his comprehension is very black and white, he understood that he had pet insurance and nothing else. We reported both issues at the same time. And the claim was denied. They said that the reported date was February 2 (we were not even there then!) and said the claim damage took place over the course of a weekend and was not reported immediately. I explained that two of our sons had died unexpectedly, we were planning the funerals, and the last thing on our minds was reporting scratches to a couch . Our son was not healthy after losing his two young brothers and one too of his disability, until now, he has not even been in a place to take phone calls. I offered to provide a death to certificate to be considered. She got catty and said that wont be neccesary, there are no exceptions. We had no resolve to how our claim was opened Feb 2.Review fromGreg S.
Date: 04/15/2025
4 starsGreg S.
Date: 04/15/2025
****** was very friendly and helpful. She did a great job of getting my case moving and getting me on the schedule.ServeCo North America
Date: 04/16/2025
****, thank you so much for your kind words! We're thrilled to hear that ****** was able to assist you so well and get your claim moving quickly. Well be sure to pass along your complimentsshell be glad to know her efforts made a difference. If there's anything else we can do for you, please dont hesitate to reach out!Review fromNancy O
Date: 04/09/2025
1 starNancy O
Date: 04/09/2025
TERRIBLE!!!!!!! This warranty is useless! After I sent numerous pictures and responded to email after email with answers to endless questions, they denied me coverage due to the fact that I did not know what caused the stain on my sectional. If you want them to honor your warranty , you better have the right answers. Their goal is to either wear you down or look for a loophole! It makes ********* look bad too!ServeCo North America
Date: 04/15/2025
Were truly sorry to hear about your frustration and disappointment with your recent service request experience. We understand how upsetting it can be when a service request doesn't go as expected, and we sincerely regret that this situation has left you feeling dissatisfied.We know that dealing with a warranty process can sometimes feel overwhelming, and we truly apologize if our communication added to that stress. Our goal is never to wear down our customers but to ensure all claims are processed fairly and in line with the plans terms and conditions.We value your feedback and will share it with our team as part of our ongoing efforts to improve our service and communication. If theres anything else we can do or if youd like to discuss your service request, the terms and conditions and the reason we are not able to move forward, were here and happy to talk.Review fromAlan
Date: 04/09/2025
5 starsAlan
Date: 04/09/2025
***** in the parts department of customer service was very patient and helpful on todays phone conversationServeCo North America
Date: 04/10/2025
****, thank you for your kind words! Were so glad to hear that ***** in our parts department was able to assist you with patience and professionalism. Well be sure to share your feedback with her and the rest of our team. Providing helpful and friendly service is always our goal, and we truly appreciate you taking the time to recognize it!Review fromBrenda A.
Date: 04/08/2025
5 starsBrenda A.
Date: 04/08/2025
***** assisted in taking my call. She was very attentive, professional, courteous and listened to my issue. I have been waiting for 5 months to try and have my bed frame fixed and still waiting. I need the features from the bed to help with the ease of the massage and the lifting of the head and leg to help my mom get out of bed. It is under warranty and they sent the wrong parts. They asked me to install it even though it didn't fit the bed. Thank goodness for the people such as the friendly tech and ***** who take care of people like me that are frustrated and are understanding. Thank you for helping escalate the situation. I am hoping that with her help I can get this resolved promptly. Amazing customer service. Thank you for going above and beyond. If it wasn't for them I would've given a one star. The five star is only based on ***** and my the tech.ServeCo North America
Date: 04/09/2025
******, thank you so much for your kind words! We're thrilled to hear that *****, and our technician were able to provide the level of customer service you deserved. We sincerely apologize for the frustration you've experienced with the bed frame and the delay in resolving the issue. Your feedback is incredibly valuable, and we will do everything we can to ensure this matter is resolved as quickly as possible. Thank you for your patience and for recognizing the efforts of our teamPatsy and our technician will be so pleased to know they made a difference.
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