Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
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Review fromGeorge C.
Date: 04/07/2025
5 starsGeorge C.
Date: 04/07/2025
***** helped me and she was extremely helpful and helped me through the entire process of filing the claim. Such a nice person and so sweet.
ServeCo North America
Date: 04/08/2025
******, thank you for sharing your experience! We're thrilled to hear that Nessi was able to assist you so effectively and made the claims process smooth for you. Well be sure to let her know how much you appreciated her help and kindness!Review fromLucille F.
Date: 04/07/2025
5 starsLucille F.
Date: 04/07/2025
Nessi was pleasant, professional, and most helpful. She is an asset to your company.ServeCo North America
Date: 04/08/2025
*******, thank you for your feedback! We're so glad to hear that Nessi provided excellent service. Well be sure to pass along your kind words to her!Review fromPhilip
Date: 04/05/2025
5 starsPhilip
Date: 04/05/2025
I have a reclining bed frame that lost power leaving the adjustability unresponsive. Serveco has been working with me on getting it replaced. It is still under warranty. Everyone has been very helpful and hopefully this problem will be resolved soon.ServeCo North America
Date: 04/07/2025
******, its great to hear that we have been helpful in addressing the issue with your reclining bed frame, especially since its still under warranty. It sounds like we are taking the right steps to get it replaced and resolve the problem. Hopefully, it will be back to normal soon! If you need anything else or have any questions along the way, dont hesitate to reach out.Review fromMichael W.
Date: 04/03/2025
5 starsMichael W.
Date: 04/03/2025
My representative was excellent in explaining and taking care of my problems with my bed controls and online usage. He spent a lot of time i needed to understand and was very friendly. Bottom line he handled all issuesServeCo North America
Date: 04/07/2025
*******, thank you for sharing your experience! It's great to hear that your representative was so helpful, thorough, and friendly. It sounds like they really went above and beyond to ensure everything was taken care of. Thank you again for your feedback!Review fromMoira H
Date: 04/03/2025
1 starMoira H
Date: 04/03/2025
At a Lazy Boy store, I bought a recliner couch - two sides recline w/ mechanical hardware - and was talked into the ~ $380 insurance from ServeCo. 5-year warrantee. Thankfully I have all the paperwork.I contacted ServeCo via their website w/in the warrantee period about how on one side of the sofa, the mechanical portion was clicking and popping. They asked me to provide photos. I said I couldnt, because that would involve flipping the sofa over and showing the mechanical portion. This want about wear. One of the messages I got back said they couldnt help me because metal was protruding from the couch? What cowboy made that one up?!?After every back-and-forth I got an email saying that I needed to reply to an email that was sent a few days prior, which I never received. Im not someone who doesnt check her inbox, and I dont have a spam ********* consumer opinion on ServeCo is that they have no interest in providing insurance. They just want to take your money, then make the claim process as cumbersome on the consumer as possible so you have no chance of getting any service from ****** star. I wish I could leave zero, since I paid for an insurance policy that is obviously not going to be provided at this point.ServeCo North America
Date: 04/08/2025
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and confusion you've experienced. We take all service requests seriously and are committed to ensuring that every consumer receives the assistance they deserve.Upon reviewing your case, I see that three different service requests were opened. Unfortunately, two of those requests were deemed not qualified due to the timeframe specified in the Protection Plan. As with all contracts, there are terms and conditions in place to guide the service request process. The Protection Plan specifically states that any stain or damage must be reported within thirty (30) days of occurrence. Your initial service request mentioned that the issue had been happening "for about a year," which unfortunately falls outside of that 30-day window.For the latest service request, we would normally close it as well; however, we want to ensure that your concerns are addressed. We will be sending a service technician to inspect the recliner and determine what the issue is. Once we get that information back, we will see how we can assist with a resolution for you. I encourage you to reach out to ****************************************** for any further information or assistance.Review fromRick
Date: 04/02/2025
5 starsRick
Date: 04/02/2025
Helpful...repeated info clearly. Pleasant and understanding. Explained process completely. Felt like she was empathetic. Good serviceServeCo North America
Date: 04/04/2025
****, thank you so much for your kind feedback! I'm glad to hear that the service was helpful, clear, and empathetic. We always aim to make sure our customers feel heard and supported, and it's great to know that this experience met your expectations. Let us know if you need any further assistance!Review fromJames
Date: 04/01/2025
5 starsJames
Date: 04/01/2025
***** is knowledgeable, courteous, and professional. He is customer service oriented and represents **********************, where we purchase our products which are well made, comfortable and long lasting.ServeCo North America
Date: 04/03/2025
*****, it sounds like you're really happy with ******* service and the quality of the products from ServeCo! It's great to hear that he's not only knowledgeable but also professional and customer focused. Thank you for your feedback!Review fromSteve S.
Date: 03/28/2025
5 starsSteve S.
Date: 03/28/2025
**************** agent was professional and was able to look up and reference information from my purchase very quickly.ServeCo North America
Date: 03/31/2025
*****, that's great to hear! It sounds like you had a smooth experience with our customer service agent. Quick and professional service can really make a difference when resolving issues.Review fromDominica W
Date: 03/28/2025
1 starDominica W
Date: 03/28/2025
Over 60 day !!! I submitted a work order to use my warranty on 1/21/2025. I sent an follow up email 3/12/2025, with no response. I'm have surgery soon and no idea when my adjustable base bed will be fixed. Poor customer service and this company is NOT working in good faith.ServeCo North America
Date: 04/08/2025
Thank you for your feedback, and we sincerely apologize for the delay in receiving your part. We understand how important it is to have your item functioning properly and appreciate your patience.After being on back order, the part has now arrived, been shipped to you, and was successfully delivered on 4/3/2025.We value customer feedback to best understand ways that we can achieve our goals to exceed their expectations. The fact that your input reflected a less than exceptional experience is regrettable and undermines our internal initiatives. Please don't hesitate to contact our ********************* to explore how we can improve your experience and make things right. ******************************************Review fromCyndi S.
Date: 03/26/2025
5 starsCyndi S.
Date: 03/26/2025
******* was Very helpful walking me through filing a warranty claim.ServeCo North America
Date: 03/27/2025
*****, its great to hear that ******* was so helpful in guiding you through the warranty claim process! Having someone walk you through the steps can really make a difference. I hope the rest of your experience goes just as smoothly. If you need further assistance, feel free to reach out!
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