Reviews
This profile includes reviews for InComm Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 512 Customer Reviews
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Review fromKM Wong
Date: 07/29/2022
1 starKM Wong
Date: 07/29/2022
My daughter tried to use a $75 gift card on */**/22 but her transaction was declined. I check the balance the next day and noticed an online fraudulent charge of $75 a few hours after she had tried using the card. I had to call customer service twice, staying on hold for what seemed like an eternity twice. The first rep was no help at all, asking why I chose the option to report a lost/stolen card when I still have the card!!!!! That was the only option to report any type of fraud! And she basically told me she could not help me. Choosing the same option the second time, the second rep was able to help me start a dispute. We will see if this ever gets resolved.
This incident made me remember that I still have 2 other unresolved cases with Vanilla gift cards from a year ago. Both have not been resolved. With those cards, the funds were used even before we opened the packaging. Had I remembered that experience, I would have never made my recent purchase. 3 out of 3 vanilla cards resulted in fraud. In each case, the full amount of card was used in a single transaction. Never again Vanilla!
InComm Financial Services, Inc.
Date: 08/23/2022
Thank you for taking the time to share your experience. We received your request to dispute the unauthorized transactions on both of your cards. We are happy to inform you that the dispute has been finalized in your favor and a refund check has been issued to you for the disputed charges. We apologize for any inconvenience this matter has caused. We truly value our Vanilla customers and regret that your experience was less than pleasurable. We hope that you will continue to choose Vanilla in the future.Review fromJames L
Date: 07/28/2022
1 starJames L
Date: 07/28/2022
I went online to inquire about a Vanilla visa gift card online. I used a ****** search to find what I thought was the Vanilla gift card registration portal. I was prompted to enter the card details to get a card balance.
After entering the card details I received an error message on the website saying "a system error has occurred." At that point I proceeded to call the number on the back of the gift card to check the card balance directly. The balance on my $100 gift card was 0.05 cents!! I stayed on the phone until I could speak with a live representative who informed me that the most recent charge had occurred at 4:15 PM today */**/2022 ( the time I spoke to vanilla customer service was 4:30 PM) and that a company named ***** ******* was the recipient and that they had charges pending on the gift card, I have never purchased anything from this company nor heard from them before the customer service rep gave me their name and telephone number (302) 363-****. I don't know where else to turn for help, but this company or someone affiliated with them have stolen my money. And the Vanilla Gift card rep said that they were aware of several scams and similar scenarios surrounding their cards and information being stolen from spoof sites that look similar to the Vanilla Gift card portal online. I strongly believe that Vanilla is culpable for not doing more to protect their customers and the people who purchase their gift cards.InComm Financial Services, Inc.
Date: 08/05/2022
"We truly value our Vanilla customers and regret that your experience was less than pleasurable. We sincerely apologize for the experience you had. We have attempted to contact you via the email address provided; however, we have not received the requested information from you. Once we receive the requested information, we will be more than happy to investigate this issue for you! "
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