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Average of 143 Customer Reviews
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Review fromTammy G.
Date: 07/01/2023
1 starTammy G.
Date: 07/01/2023
************* is sorry, they dont seem to care about fixing the problem. I am suppose to have unlimited ralk text and data i have to call 4 to 5 times a month because my service is out most of the time the phone is the only thing that worksmy internet i just about lost my life insurance because i couldnt get online to esign , i am constanly getting oyt of data usesage but when i call they tell me i am not using my data .after i call they might get it fixed but not for long cause it goes right back to the problem and i have to call again they have you on hold 15 - 30 mintues then they transfer you and it hangs up the bill comes out automatic i have until oct 23 before i can get out of this contract, i cannot afford to pay for a service i cant use something needs to be done this company is a rip off. I am a senior this is my only comunnication to family, doc, most of the time i have trouble checking emails or getting online so it is a hit or miss if i can receive email or text
PureTalk
Date: 07/17/2023
Hello, *****! We're sorry to hear that youre experiencing service issues. Please accept our sincere apologies for the inconvenience this caused and for the delayed response, as we could not access our reviews. We have reviewed your account and see that your number has been released to your new carrier. You must pay the remaining subsidy balance owed as you canceled service before the 24-month sale agreement. You may contact our *************************** at ************ to pay the balance. Thank you for your feedback, as it always helps us improve the PureTalk experience.Review fromLeslie G
Date: 06/28/2023
1 starLeslie G
Date: 06/28/2023
Receiving offensive marketing literature criticizing political parties, political orientation and woke. Called to stop mailing using number on the promo and was told they dont send snail mail, only email and that I needed to call H20 which tried to sell me a medical device. Finally looked them up on the internet and received a cogent human in the line who said they couldnt look me up as Im not a customer but she could stop mailings using my phone #? This company is offensive, difficult to deal with and poorly run. I would not even try to use their products or give them any money given they cant handle mail or phone communication for their product.PureTalk
Date: 07/17/2023
Hi, ******! Please accept our sincere apologies for any unwanted marketing literature and the delayed response, as we could not access our reviews. Please email us at ******************************* with your name and address to request to be removed from our mailing list. Thank you for your feedback, as it always helps us improve the PureTalk experience.Review fromREBECCA T
Date: 06/12/2023
1 starREBECCA T
Date: 06/12/2023
I checked the **** # via the PureTalk website and it said my phone was compatible. I spent 3 whole days trying to get my number ported to them & working to no avail. I ended up with Data & texting but it will not allow any calls. Support finally said that because this was a Sprint phone that it MOST LIKELY will not work and that the **** checker on their site doesn't check everything. I am so disgusted. I should have just stayed with StraightTalk and their outsourced "support". Fact is you get what you pay for. Cheap service plans = ************** This is a c*** company and I am SAD that this is what good ol' *** based companies are like. DO BETTER PEOPLE!PureTalk
Date: 07/17/2023
Oh no, *******! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for the miscommunication regarding device compatibility and the delayed response, as we could not access our reviews. Devices must be 4G or higher, VoLTE capable, use the *** network, and be network unlocked to be compatible with PureTalk service. Carrier-specific devices may not be fully supported on our network. We have reviewed your account and confirmed your number has been released to your new carrier. Thank you for your feedback, as it always helps us improve the PureTalk experience.Review fromDennis H
Date: 06/02/2023
1 starDennis H
Date: 06/02/2023
*****'s remorse? Yes, I have much remorse. I am on a fixed income and ******* took over my old plan from Total Wireless and the plan fees went up. So I decided to switch to PureTalk. (One of the reasons I switched was because ******************* advertised it.) I wanted to change my due date from the 28th to the 4th to line up with my finances, but they would not do it. Now, because it is too expensive and way too much trouble to switch, I am stuck with their over-the-top, extremely aggressive collections each month because I need to wait a day or two to pay the bill. They call me, they text me, they email me, and if I look out the window I am sure I'll see their smoke signals. I get these many times, not just once to let me know my bill is coming up. They say it's a no-contract service, but they act like they will be forced into bankruptcy if I do not pay right now. Dang it. Stop harassing me.PureTalk
Date: 07/17/2023
Hello, ******! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any inconvenience caused. We allow one-time payment date changes. To submit your payment date change request, you may contact our *************************** at ************** for further assistance. Once the payment date change is processed, we will contact you via phone to pay any prorated balance due. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!Review fromSarah K
Date: 05/17/2023
1 starSarah K
Date: 05/17/2023
BEWARE! We decided very quickly that pure talk was not right for **. I called to cancel, sent the phones back as instructed and did not receive any communication regarding the status of my refund. After several weeks of waiting for my refund to show up in my bank account I called and was told that my phones had been received and passed inspection but "NO REFUND REQUEST WAS SUBMITTED." This makes no sense. Why would I cancel and send the phones back but not want a refund? The representative that I spoke to when I canceled did not mention anything about this. Very disappointing and misleading. This information should have been explained at the time of canceling and the refund request should have been submitted at that time. Seems like they are trying to trick you into not getting a refund which should be illegal. Would never recommend them to anyone!PureTalk
Date: 07/17/2023
Hello, *****! We truly apologize for the delayed response and for any inconvenience youve experienced. After reviewing your account, we confirm a refund of $342.00 was processed on 05/18/2023. We hope you try PureTalk again if we can better suit your wireless needs. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!Review fromBaltimore
Date: 05/04/2023
1 starBaltimore
Date: 05/04/2023
This company promises a 5G or 4G network when a Wi-Fi network is not available. After four months of communication back and forth with Pure Talk, a 5G (or 4G) network was never provided when there was no Wi-Fi. I reluctantly cancelled my account and asked for a partial refund the next day. Their response was "no refund because my account was cancelled". Pure Talk failed in its duty to provide the type of coverage they had promised and failed to provide even a partial refund due to non-delivery.PureTalk
Date: 07/17/2023
Hello, *******! We apologize for the delayed response. We're disappointed to hear about your experience with PureTalk. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. We processed a refund for $79.15 on 05/19/2023, which is equivalent to the last three monthly payments made to PureTalk. Thank you for your feedback, which always helps us improve the PureTalk experience.Review fromKirk H
Date: 05/01/2023
1 starKirk H
Date: 05/01/2023
Have 2 lines with puretalk for several years with the 6 *************** plan with no problems till we didn't have wifi anymore. So updated to unlimited high speed data for both phone 3 to 4 months ago and found out that unlimited dosnt mean unlimited at all. Wife and I like to stream TV and videos for entertainment. Got close to the end of the month and we lost or high speed data. Called to fined out why and was treaded terrible as they told use that there was a cap of 60 Gb. We are paying for UNLIMITED. Capping is not unlimited. Needless to say, we are looking for another service provider.PureTalk
Date: 07/17/2023
Hello, ****! Our unlimited data plans include 60GB of high-speed data and unlimited low-speed data. Once you utilize your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for any inconvenience this has caused. You may purchase add-on data through your account portal online at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose ************** Thank you for your feedback, which always helps us improve the PureTalk experience.Review fromKevin M
Date: 04/20/2023
1 starI retuned a perfect $1100 phone to PureTalk in the factory packaging. I thought I was done with them and I put PureTalk behind me. About 6 weeks later, my financial institution contacted me and asked if I had authorized an $1100 charge. I had not. It was PureTalk trying to bill me for a retuned "damaged phone". No call, no genuine attempt to contact me; just CHARGE ME. I found it unlikely that ***** smashed a phone that they had professionally packaged up, and that was also in the factory packaging; but that was PureTalks claim. PureTalk threatened to send me to collections if I didn't pay them by phone, immediately. So I mistakenly paid. Now I cant get PureTalk to send me a tracking number for the phone I paid them for.... My family joined PureTalk because the marketing got me..."shared values, Veteran owned, etc". Boy, I was duped. VERY poorly trained customer service staff...so much so that it almost feels intentional. While trouble shooting an issue, I was told three different reasons for the problem, all dramatically conflicting with one another. Hours and hours on hold, misinformation, and confusion on their end was the standard. When I finally spoke to a competent service rep,. my eyes were opened to how bad the provided service had been. Bottom line: this might be an affordable option for grandma, but for families that make calls and that leave the house, its probably bigger to stick with the tired and true big-box companies. I hate to say it, but true. Stay away. Stay far away.Review fromDaniel P
Date: 04/17/2023
1 starI followed what was on the Pure Talk website to determine if my phone was compatible and website stated it was. I ordered the *** card and after receiving it I attempted to transfer my number to the new service. After an hour on the phone with tech support I am told my phone is NOT compatible. My original service is a pre paid ******* plan. I was unable to get my service reactivated online and had to drive to a ******* retail store, after two hours there the representative was unable to reestablish my phone number and I will not be refunded the prorated funds for the 3 weeks of unused prepaid service and had to pay the activation fee and start a new pre paid account. I then called Pure Talk (PURE GARBAGE) and told them what transpired and at least wanted refunded what I had paid them for the *** card. They will not refund me the shipping fee. SO, I lost my phone number that I have had for 4 years, I lost the cost of three weeks of service on my pre paid account, I lost the funds to reactivate a new account and this fiasco started at 5 AM this morning so I lost the day as well. AWESOME job Pure Talk! I can not give Pure Talk zero stars!!!!! I have to give them 1 star just to post this review.Review fromBART D B
Date: 03/21/2023
1 starDysfunctional customer service and system. To date cannot cancel my 90 year old parents service by phone or email "This is the 3rd notice you have charged XXXX XXXXX account xxx-xxx-xxxx three (4) payments after the account was closed."
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