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Customer Review Ratings
Average of 142 Customer Reviews
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Review fromJolene H
Date: 04/12/2025
1 starJolene H
Date: 04/12/2025
After a week of talking with pure talk to change my phone to them, it still hasnt happened. Every person I talked to said something different about what I needed to do. They have left me more than frustrated and with a phone that has no service.
PureTalk
Date: 04/16/2025
Hello ******! We regret to hear about the issues you've encountered in the porting process. Please accept our apologies for this inconvenience. We'd appreciate the opportunity to investigate this matter further and make things right. Please send us a message using our Contact Form online at **********************************************. Please be sure to include your order number. We look forward to hearing from you soon! -M.S.PureTalk
Date: 04/17/2025
Edited 04/17/25:
Hello ******,
We have sent you an email to gather your account information so we can further assist with this matter. You may respond directly to the email with the requested information at your earliest convenience. - A.M.Review fromThomas M
Date: 04/11/2025
1 starThomas M
Date: 04/11/2025
This is hands down the worst customer service experience i have ever had. And i have had some doozies in my life. I would not suggest Pure Talk Wireless to my worst enemy. They have ridiculous business practices and even worse ethics. They hide behind their advertising as an American ran company with American customer services but they are hands down the Temu of the cell phone industry , i just lost my cell phone number i have had for 20 years because THEY screwed over the port over process. Stay away from this ************* and don't be scammed by the podcasters that are being paid to advertise for them.PureTalk
Date: 04/14/2025
Hello ******! Please accept our sincerest apologies. We are deeply saddened to hear about your experience with PureTalk thus far.
We want to let you know that your order refund has been processed today, April 14, 2025. Please allow 3-5 business days for the refund to post to your original payment method.
We truly hope you might consider giving PureTalk another try in the future. *****PureTalk
Date: 04/16/2025
Edited 04/16/2025:
Hello ******,
Thank you for bringing your concerns regarding the activation process to our attention. We sincerely apologize for the inconvenience you experienced.
We followed up with you via email on April 15, 2025, regarding your review.
As a gesture of our sincere apology, we have processed a full refund for your initial order purchase. As your phone number was not successfully transferred to PureTalk, it should remain active with your current carrier.
We genuinely hope that this resolution helps to restore your trust in PureTalk. If you feel that your concerns have been adequately addressed, we would be grateful if you would consider updating your review rating at your convenience.
Thank you for being a valued PureTalk customer. We hope you will consider trying our service again in the future should your wireless needs better align with our offerings. *****Review fromPatricia L
Date: 04/02/2025
5 starsPatricia L
Date: 04/02/2025
**************** was quick, friendly and coherent. Tech support was thorough and professional. So glad for Pure Talk and to speak with a caring AmericanPureTalk
Date: 04/04/2025
Hi, ********! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.Review fromJesse L
Date: 02/11/2025
1 starJesse L
Date: 02/11/2025
PureTalk is a terrible company that uses deceptive and manipulative advertising, and provides the worst possible customer service. Nothing but money and time wasted. We would give 5 negative stars rating if that was possible.PureTalk
Date: 02/13/2025
Hello, *****! We're truly sorry to hear about your recent experience with PureTalk. We aim to provide clear and accurate information, and we apologize if our advertising or service fell short of your expectations. We value your feedback and want to make things right.
To best assist you, please reach out to us through any of the following channels:
- Our contact form is available at **********************************************
- Connect with us for live chat on ********, Instagram, and X (formerly *******).
- Dial 611 from your PureTalk phone or call us directly at **************.
We appreciate you bringing this to our attention. Your feedback is invaluable as we continuously work to improve the PureTalk experience for all our customers. - A.M.Review fromEphbee B.
Date: 02/05/2025
1 starEphbee B.
Date: 02/05/2025
RIP OFF COMPANY, UNTRUSTWORTHY, STEALS ********** PEOPLES' MONEY.I ordered the service erroneously. I cancelled within days after ordering, never having used their service. They sent a phone when I told them not to. I never opened the box the phone came in. They charged me for the phone, then refused to refund the cost of this phone, or supply return shipping label. I had to call THREE TIMES before they cancelled my service, still refusing to refund me!Each time I was on hold for a hour. Lousy service.PureTalk
Date: 02/13/2025
Hello, Ephbee! We sincerely apologize for the experience you've had. We understand your frustration with the charges, the phone order, and the difficulty you encountered while trying to cancel your service and get a refund. This is certainly not the level of service we aim to provide, and we're very sorry we fell short of your expectations.
We want to look into this issue immediately. Please contact our **************** team directly at **************. Alternatively, our Support Team is available using the Contact Form at ********************************************** and on ********* Instagram, and X (*******) social media sites for live chat. We value your feedback. We hope you try PureTalk again in the future if we can better suit your wireless needs. -C.H.Review fromWarren M
Date: 12/20/2024
2 starsWarren M
Date: 12/20/2024
I switched to Puretalk to save some money. I've had my rate increased with no reason, a tech insist on changing a setting that didn't work,(found solution online) and I cancelled an order for a phone before it shipped but was charged anyway and the phone shipped. In my experience, Puretalk is dishonest and unethical. They claim to honor military vets, but this hasn't been my experience.Update: After filing complaints with Atty ******* in ******* and ******** Puretalk said they would issue full refund. As of today, Dec 20, 2024, they still have not done so. Over 90 days later and they still haven't refunded 100%. I have switched to another carrier and recommend you do the same or don't switch to puretalk to start with. Honesty does not appear to be their policy and they don't honor military veterans.PureTalk
Date: 12/24/2024
Hello, ******! We sincerely apologize for the difficulties you encountered with PureTalk. We understand your frustration and regret any inconvenience this may have caused.
Our records indicate that a refund of $213.99 for your phone was issued on October 2, 2024. Additionally, a shipping fee refund of $17.01 was processed on November 15, 2024.
If you have not yet received these refunds, please do not hesitate to contact our *************************** at **************. We are available to assist you further. - A.M.Review fromMaria C
Date: 12/07/2024
1 starMaria C
Date: 12/07/2024
The monthly cost is definitely affordable, but the service is absolutely HORRIBLE.I called and ordered a NEW phone, along with agreeing to trade in my old one.The phone came in all new packaging, but I noticed scratches on the screen of the "new" phone. A full hour later on the phone with a service **** I was told they did indeed send me a refurbished phone, and now were going to send me a new one like I originally ordered.BUT, because of the time limit on the trade-in with the ************** that Pure Talk works with, I could no longer do the trade. The service *** would do NOTHING to help me with this, so now I'm stuck with my old phone. What a mess it's been. BOTH service ***s were pitiful, AND Pure talk is making me pay the $19.30 to send their refurbished phone back to them when it was their mistake to begin with. Yes, 1 star.PureTalk
Date: 12/23/2024
Hello, *****! We sincerely apologize for the experience youve had with your recent order.
Our goal is to resolve this issue swiftly and to your complete satisfaction. We confirm the device purchased on 11/21/2024 was an open-box device. As the device has been returned, your refund of $856.93 was processed on 12/12/2024. Please allow 5-7 business days for this refund to process and post to your original payment method.
We're glad to see you were able to order your new iPhone 15 Plus and successfully set up service on the device. Regarding the return shipping you paid, we'd appreciate the opportunity to investigate this further. Please email a copy of your return shipping receipt to ******************************** Be sure to reference this review in your email. We look forward to hearing from you soon! -C.H.Review fromDonna M
Date: 12/01/2024
1 starDonna M
Date: 12/01/2024
My husband changed our plan to Pure Talk, after his death I needed to be added to my sons plan with another carrier for economic reasons. Despite repeated calls to Pure talk from myself and my son, they have refused to release my phone number to the new carrier. I live alone in a rural area and my phone still will not accept incoming calls, and selective messages. I have NEVER been treated so negatively in all my years! I DO NOT recommend this company! I have waited over 7 days and done everything that was instructed to me, still no satisfaction. I am so very disappointed, beyond words.PureTalk
Date: 12/04/2024
Hello, *****! We sincerely apologize for the delay and inconvenience you experienced during your recent carrier transfer. We understand the frustration this may have caused.
To ensure a smooth transfer, all information provided must match your PureTalk account. Any discrepancies can lead to delays or denials. Weve confirmed that your number was successfully released to your new carrier on 12/01/24.
If you have any further questions or need additional assistance, please dont hesitate to contact our dedicated **************** team at **************.
Thank you for your understanding and patience. Your feedback is valuable to us as we strive to improve your PureTalk experience.- A.M.Review fromPaula R
Date: 11/30/2024
1 starPaula R
Date: 11/30/2024
Very dishonest company, now they are trying to take out of our Discover card, they need to straight themselves out. I would never do business with them again. It was most the day, to get this done, then it did not work. Very unhappy wity them. Straight Talk is the way to go, when on a budget. *****PureTalk
Date: 12/06/2024
Hello, *****! We sincerely apologize for the experience you've had with PureTalk thus far. If you'd like to cancel your account, please contact our **************** team at **************. Alternatively, you may log into your Account Portal and select the Billing tab to de-enroll in autopay. Please let us know if you have any additional questions or concerns, we're always happy to assist you!Review fromLaura P
Date: 11/26/2024
5 starsLaura P
Date: 11/26/2024
Their tech support has ALWAYS been able to solve my problems. You may have to wait a little while but they are good at their jobs.PureTalk
Date: 11/29/2024
Hi, *****! It's wonderful to know our Technical Support team was able to help you out! We're glad to have been of service. Thank you for choosing PureTalk. - A.M.
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