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Average of 143 Customer Reviews
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Review fromBill W
Date: 08/08/2024
1 starBill W
Date: 08/08/2024
**************** is atrocious. This is not the first time but Im currently on hold approaching 3 hours in aggregate this evening having spoken to two customer service support agents and one tech support agent who SWORE he would call back after he disconnected the call so I could see if the reset he implemented worked - it did not and he did not. I had realized I was not receiving voicemails and the original representative, in addition to resetting my voicemail at their end also suggested resetting my voicemail box ******************** The former did not allow me to access any new voicemails and the latter did not lead to the prompts to reset the voicemail account but only a message that the customer has a voicemail account that has not been set up so no one could leave me a voicemail; fitting since I wouldnt be notified of them or couldnt retrieve them anyway. Since Ive been on hold for hours I can comment on their on hold promotions repeated ad nauseam that they are an **************** with American values and can say that that they do very much reflect the state of the nation. They also tout their low prices and to that Id say that you get what you pay for. Now 3 1/2 hours & still on hold.
PureTalk
Date: 08/15/2024
Hi, ****! We understand the frustration you faced with accessing your voicemail. We apologize for the inconvenience and want to get you back up and running quickly.
If you are unable to access your voicemail by pressing and holding 1 or dialing your phone number, we will need to provide you with your voicemail retrieval number. Please email us using the Contact Form at ********************************************** and include your PureTalk phone number. We're also available on social media sites ********* Instagram, and X ********* for a live chat.
Thank you for your feedback. It helps us identify areas for improvement and ensure a smooth experience for all PureTalk customers. - A.M.Review fromMichael D
Date: 08/08/2024
1 starMichael D
Date: 08/08/2024
Wow! After many days and hours of being on hold and agents that are no help at all I am giving up on pure talk. I wasted $236 on a new phone and plan and because they dont recognize my pin they say they cant help me! They always say someone will get back to me in 24 to 48 hours. Doesnt happen.PureTalk
Date: 08/15/2024
Hi, *******! We sincerely apologize for the extended wait time you experienced. We understand how frustrating this must have been and appreciate your patience.
We'd be happy to assist you! Please email us using the Contact Form at ********************************************** and include your PureTalk phone number. We're also available on social media sites ********* Instagram, and X ********* for a live chat.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromRobert S
Date: 08/06/2024
1 starRobert S
Date: 08/06/2024
I have been trying all day to get customer service to answer my call. Put on hold every time for long periods and no one came to the phone. This is absolutely ridiculous. I need my number transfer pin so I can switch my number to another provider that has customer service. So frustrating . Would not recommend pure talk to anyone.PureTalk
Date: 08/08/2024
Hello, ******! We sincerely apologize for the long wait you experienced today. We know waiting to get help can be frustrating, and we appreciate your patience.
We can confirm your line ending in 0841 was successfully released to your new carrier on August 8th, 2024.
If you have any questions or concerns, please let us know. You can reach us through our contact form at ********************************************** or live chat is available on social media sites ********* Instagram, and ********
We appreciate your feedback and are always working to improve the PureTalk experience. - A.M.Review fromAnh H
Date: 08/06/2024
1 starAnh H
Date: 08/06/2024
Please forgive me for the language I'm about to use. I am using these language to show y'all how mad I'm with this LOW CLASS COMPANY call themselves AMERICAN VALUE COMPANY. This company is THE LOWEST OF THE LOW. I have there UNLIMITED PLAN. It's $65 plus taxes it add up to be 80 some. I don't know why are they call it UNLIMITED when they shut off my data whenever they feel please. They always shut it off at the time they close so you can't call until the next day. This SH.T IS F.CK UP. These F.CKING COMPANY doesn't care if people have to work at night. I am a nails tech in the morning and a NIGHT TIME UBER DRIVER just to have enough for my bill and cost of living for my family. At night is when I used it and they FKING TURN IT OFF at the time I needed it. They paid people with influenced to SCAM AMERICANS. AMERICANS VALUE?Whoever OWN this company is a LOWEST of THE LOW SCUMBAG and people get BENEFITS from this company if you don't get out. You are one of them. Their SALE TEAM is fast to pick up But their CUSTOMERS SERVICE. I have to wait for FKING hours IT NOT THEIR EMPLOYEES. It THE F.CKING COMPANY. Ey, THE PURETALK. You aren't AMERICANS VALUE COMPANY you are a F.CKing LOWER LIVE SCUMBAG company.PureTalk
Date: 08/08/2024
Hello, ***! We understand your frustration with the recent customer service experience and sincerely apologize for the inconvenience. We're always working to improve.
Regarding your data plan, our unlimited plans offer 60GB of high-speed data. After reaching this limit, data speeds will slow down to 256 kbps. However, you have options!
Track your data usage: Easily monitor your data through your account portal at www.puretalk.com/account/login. After signing in, head to the "Plan" tab.
********* If you need more high-speed data, you can conveniently add it directly to your plan through the same portal under the "Add-Ons" tab.
Contact us for assistance: Our Support Team is here to help! Reach out through our Contact Form (**********************************************) or connect with us on social media for live chat ********** Instagram, Twitter).
We appreciate your feedback. It helps us identify areas for improvement and ensure a better experience for all PureTalk customers. - A.M.Review fromPatricia H
Date: 08/05/2024
1 starPatricia H
Date: 08/05/2024
Our phone hold times ranged from 20 minutes to one hour. We have four lines, two phones and two iPads and we were wanting to transfer from ATT to Pure Talk to save money. Dont do it! They screwed everything up and we wasted many hours on six different days **** still dont have service on all of our lines. I have never in my many years had such poor service by people who dont know what they are doing. I am telling everyone that I talk with to stay away from Pure Talk!PureTalk
Date: 08/14/2024
Hello, ********! We sincerely apologize for the extremely frustrating experience you've had transferring your service to PureTalk. We understand that long hold times, service disruptions, and account issues are unacceptable. Your feedback is essential to us as we work to improve our customer experience.
We would like to personally assist you in resolving these issues. Our Support Team is available by Contact Form at ********************************************** and on ********* Instagram, and ******* social media sites for live chat. Thank you for contacting PureTalk! We appreciate your business! -C.H.Review fromReva (Tommy) A
Date: 08/01/2024
2 starsReva (Tommy) A
Date: 08/01/2024
This company is not for a veteran with Alzheimer's. He setup a pin number for his account and does not remember the number nor even setting it up. We need to set his payment on a different account, but can't because he does not know the pin number. His phone is off now. **************** has no other options to receive a payment. A mailing address to send a 3 or 6 month payment should be an option, but unfortunately that is not part of Pure Talk's business plan to keep customers. Their plan appears to be that if you can't provide a pin, cancel ********************** and select another phone carrier.PureTalk
Date: 08/15/2024
Hi, *****! We're sorry to hear about your friend's experience with PureTalk. We sincerely apologize for the unsatisfactory customer service experience. Your feedback is important to us. Here are some ways your friend can make a payment without needing the PIN:
Quick Pay - Use the online portal for a one-time payment without logging in: *************************************************************
Mail a Check - Payments can be sent directly to PureTalk at:
PureTalk
PO BOX 2840
*******************
Please note: There's a $5 transaction fee for payments made outside of Autopay.
If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at ********************************************** and on social media sites ********* Instagram, and X ********* for live chat.
We appreciate your patience and feedback. It helps us continuously enhance the PureTalk experience for everyone. - A.MReview fromCarlaMaria R
Date: 07/29/2024
1 starCarlaMaria R
Date: 07/29/2024
I have been trying to add an authorized user to my account for over one week. I've called again today and on hold for over *************************************************************************************************************** by the email i sent to them by their representative. I am on the verge of switching companies since customer support is so poor.PureTalk
Date: 08/01/2024
Hello, *****! We understand the frustration of waiting to reach **************** and we sincerely apologize for the inconvenience. You may add another account holder through your account portal at www.puretalk.com/account/login. After signing in, select the Profile tab, choose Contact Name, and add the name of the authorized user. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromTrish M
Date: 07/28/2024
1 starTrish M
Date: 07/28/2024
I purchased a phone from YOUR company. After activating service, I had service for a day. Waited on line to speak to customer service for an hour and was told the phone they sold me was blacklisted and I have to wait another 24 to 72 hours for their IT department to resolve this so I can get my phone service back! Beware of this company. This is not the first issue we have had.PureTalk
Date: 07/29/2024
Hello, *****! We sincerely apologize for the inconvenience caused by the incorrect blacklisting of your phone. We understand how frustrating this must be, and we appreciate your patience as we work to resolve this issue.
We have initiated a request to remove the blacklist status, which we anticipate will be completed by July 30, 2024. Once the blacklist is removed, please restart your phone to reactivate service.
If you have any further questions or concerns, or if your service is not restored by the expected date, please don't hesitate to contact our *************************** at **************. Your feedback is valuable to us as we strive to improve the PureTalk experience. - A.M.Review fromMarie W
Date: 07/27/2024
1 starMarie W
Date: 07/27/2024
I have been on hold this time for 45mins and still holding. Was on hold this morning for 1hr 28 mins before someone answered, yesterday for 34 mins and a couple of days prior 28 mins. Once you get through to customer service they are nice and helpful (except this last round when they didn't set up my sons eSIM correctly hence the reason I'm on hold AGAIN). Puretalk also does NOT have "great coverage". I'd say it's more mediocre, like usually we have 1-2 bars where ever we are (we RV and travel a lot), I think a few times we've had 3 bars, right now I have 2 and every person I've spoken to today says my voice is choppy and I've had to repeat constantly. Well back to holding, now it's 48 mins on hold. Would NOT recommend Puretalk to anyone.PureTalk
Date: 08/01/2024
Hello, *****! We sincerely apologize for the extremely long wait times you've experienced and the ongoing issues with your service. Your feedback is invaluable to us as we strive to improve our customer experience.
We understand how frustrating it is to encounter these problems, especially when traveling. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please call us at1-800-768-4360. We're also available via our Contact Form at ********************************************** and on social media sites ********* Instagram, and X ********* for a live chat.- C.H.Review fromStephanie B
Date: 07/21/2024
1 starStephanie B
Date: 07/21/2024
I have been on hold now for 1hr and 45 minutes. This is my third time trying to get through to customer service. The first time my call was dropped once I got through after 45 minutes of waiting. The second time I called, I had to hang up because I wasnt able to speak to anyone after 20 minutes and I had another commitment. I am trying to speak to someone about setting up a brand new flip phone for my grandfather. We have read all of the directions and followed each step carefully. The *** card is in the phone, but continues to say Insert a *** Card. The phone and *** were purchased from Pure Talk. The service has been terrible. I cant imagine my 80 year old grandparents trying to do this on their own. They insisted on going with Pure Talk over other cell phone providers because it is an ***************** This company prays on the elderly who are patriotic and try to support their country. They should be ashamed.PureTalk
Date: 07/23/2024
Hello, *********! Thank you for contacting PureTalk and for your patience. We sincerely apologize for the incredibly long wait times you've experienced and the frustration this has caused. This is absolutely not the level of service we strive to provide.
We understand your concern about setting up the new flip phone for your grandfather. Would you be open to trying our online support? The wait times are typically much shorter, and a representative can assist you with troubleshooting the *** card issue. Our Support Team is available via our Contact Form at ******************************************************* on ********* Instagram, and X ********* social media sites for live chat.
We would be happy to investigate your concerns further and ensure you have a positive experience with PureTalk. Thank you for contacting the PureTalk Support team! We appreciate your business! -C.H.
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