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Business Profile

Consumer Finance Companies

Lendmark Financial Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 278 total complaints in the last 3 years.
    • 106 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Five Late Payments are on my credit report, July, August, September, October and November 2016. I paid off the loan and was told these bad marks would not be on my credit report. I am asking that Lendmark Financial honor that agreement , as we are in good standing and remove the marks. In July 2016, I was removed from my home, and forced to pay 60 percent alimoney, plus child support. I walked into Lendmark, talked about it, was told if I took another loan to cover this one it would not be on my credit report. I have done my best to make amends, and I would appreciate it if Lendmark Financial came through on their part and made these red marks go away.

      Business Response

      Date: 08/09/2022

      Dear ***********************-******, or to whom this may be concerned,

      Thank you for bringing this to our attention. Lendmark had the opportunity to review the complaint and will address each of the customers concerns as follows.

      Lendmark has completed an investigation into the customers, *******************, dispute and has submitted a request to each of the three credit reporting agencies (CRAs) that we report to, to delete the tradeline associated with the 0218-000072 loan account. Please note that the CRAs are separate entities from Lendmark and Lendmark does not control the amount of time it may take for the CRAs to process this request.  If 30 days have passed since the customer received this correspondence and the customers credit report does not reflect this change, we ask that the customer contact ** in writing at *********************************************************************.

      We trust that this response addresses your concerns.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have payed off all my accounts with Landmark Financial well over a year and a half ago. I still receive publications via postal mail and harassing phone calls from them on a daily basis despite me explaining to them I no longer what to be on their contact list nor want to have anymore business with them. I just want all contact to stop at this point!

      Business Response

      Date: 08/09/2022

      Dear ***********************-******, or to whom this may be concerned,

      Thank you for bringing this to our attention. Lendmark had the opportunity to review the complaint and will address each of the customers concerns as follows.

      For the customer, ***********************, ****************** has removed the phone numbers,email address, and have placed the customers account in a do not advertise route. Furthermore, Lendmark has checked with our ******************** to prevent any direct mail solicitation from being sent to the customer.

      We trust this resolves the complaint brought forth but should you or the customer have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.

      https://www.lendmarkfinancial.com/Contact

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lendmark Financial Services has violated my consumer rules under the ****.Lendmark has furnished an account to the credit reporting agencies without my written instruction. According to ((15 USC 1681b A (2)) that is a violation. As a consumer under the **** I also have the right to privacy (15 USC 1681 A (4)).

      Business Response

      Date: 07/26/2022

      To whom it may concern, Lendmark had the opportunity to review the complaint and will
      address each of the customers concerns as follows. The customer, *************************, entered a
      loan agreement with Lendmark Financial Services on November 26, 2018.  At the
      point of sale, the customer was given a copy of ******************* Privacy Policy to advise the
      customer of what information can and cannot be shared. As stated in the Reasons we can
      share your personal information section of the privacy policy it states: For our everyday
      business purposes such as to process your transactions, maintain your account(s), respond
      to court orders and legal investigations, or report to credit bureaus; or as permitted by law.
      Does Lendmark Share? Yes. Can you limit sharing? No. Lendmark has only shared the
      information which was outlined in the Privacy Policy. Should the customer want to limit the
      types of sharing, they can call ************ for further information or questions. The
      customer was provided with a credit disclosure in addition to the loan agreement and
      privacy policy. The credit disclosure outlines Lendmarks intentions as it relates to credit
      reporting: Fair Credit Reporting Act Notice: We may report information about your account
      to credit bureaus. Late payments, missed payments, or other defaults on your account may
      be reflected in your credit report. The Fair Credit Reporting Act requires that Lendmark
      accurately report information to the credit reporting agencies. As the information reported
      to the credit reporting agencies regarding your account was accurate, Lendmark is unable
      to accommodate your request. We trust this resolves the complaint brought forth.

      Customer Answer

      Date: 07/26/2022

       
      Complaint: 17597868

      I am rejecting this response because: The **** creates statues that creditors has to abide by. If your practices are going against federal statues that are placed to protect the consumer and creditor, no matter whats stated in your agreement it is still against federal law.

      The law states a creditor can not furnish an account without the consumer written instructions. So if your agreement states we are going to furnish an account without your written instructions, than that is illegal and you have written proof of a federal statue that you all are breaking.


      Sincerely,

      *************************

    • Initial Complaint

      Date:07/14/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first opened the loan in ******************************************************* even behind. On October 2021 I was having Financial trouble and was behind on my loan payments. The loan company offered to help, and as the advice of the loan advisor they talked to me about re-financing and the ways it would help so I accepted. Unfortunately for me this did not help me at all! As of now I am in a new loan and owe $1,000 more than the original loan! I find this predatory lending practices as she offered me BAD advice on purpose. On top of this in May of 2022 their manager verbally agreed to remove $600 worth of interest if I paid $388. The record will show I made the payment and they did NOT remove the interest! I would have just kept my original loan and eventually caught up my payments. They preyed on me needing help and talked me into a bad loan with a higher interest rate on purpose. I intend on paying my loan, but they gave me bad advice to keep me in debt and make their company more money and this is not right! I feel like I have been scammed into a bad loan!

      Business Response

      Date: 07/21/2022

      Dear, ***********************-******, or to whom this may be concerned,

      Thank you for bringing this to our attention. Lendmark had the opportunity to review the complaint and will address each of the customers concerns as follows.

      The customer, *************************, entered a new loan agreement with Lendmark Financial Services on October 25, 2021 when the customers previous loan balance was paid through renewal. The customers new original balance was $4,416.18 which was financed for a term of 48 months with a first odd payment of $203.96 and monthly payments of $173.79, starting on December 1, 2021.

      The customers interest for this loan is calculated using the daily simple interest rate. This means that interest accrues on a daily basis on the unpaid portion of the principal balance. When the customer makes a payment, the interest that is due from the date the last payment was received, will be collected before any portion of the payment is applied to the principal.Therefore, if the customer is unable to make full payments on their due dates,they will have to pay more interest than they would have if they paid on time.It is even possible that if the number of days between the payments is too great, the amount of interest due may actually exceed the payment amount resulting in no reduction to the principal balance that month, as the entire payment will be applied to the interest due.

      On July 12, 2022, after the branch had received a call from the customer, the Assistance Vice President of the region called the customer to discuss how the interest for this loan accrues and to review the outstanding interest balance with the customer. The Assistant Vice President was unable to reach the customer but left a message on their voicemail.

      As of the date of this response, the Assistant Vice President has not received a call back from the customer. ****************** encourages the customer to call the Assistant Vice President back at ************ to reach their office or ************ to discuss the interest situation further. 

      We trust this resolves the complaint brought forth. Should you or the customer have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.

      https://www.lendmarkfinancial.com/Contact

    Lendmark Financial Services is NOT a BBB Accredited Business.

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