Reviews

Review Details

• Review fromCarla G

  Date: 03/17/2025

  5 stars

  Carla G

  Date: 03/17/2025

  Timely. Professional. Friendly. Ragsdale is an efficient company which is rare these days!
  

  Ragsdale Heating, Air & Plumbing

  Date: 03/18/2025

  We appreciate your kind words and 5-star rating! We are here whenever you need us. 

• Review fromBeth S

  Date: 03/17/2025

  5 stars
  Ragsdale is very prompt and clear on what they are doing. Efficient, and take pride in their work.

• Review fromFrancis M

  Date: 03/16/2025

  5 stars

  Francis M

  Date: 03/16/2025

  Talented technician and outstanding customer seevice. I recommend the company
  

  Ragsdale Heating, Air & Plumbing

  Date: 03/18/2025

  Thank you for your 5-star review! We are so happy we could help and appreciate your recommendation!!

• Review fromRR H

  Date: 03/12/2025

  5 stars
  I had an urgent need for service. Ragsdale came the same day (within 90 minutes!), the fellow was polite, knowledgeable, and wasted no time in assessing the problem. He wrote up and emailed the invoice within twenty minutes of finishing, and he took ApplePay right on my doorstep. We will definitely call Ragsdale next time we need service.

• Review fromMichael A

  Date: 03/11/2025

  1 star

  Michael A

  Date: 03/11/2025

  I needed a shower valve installed in a second bathroom with a one piece shower tub combo. I have a membership for the yearly A/C maintenance and thought I would give them a try with plumbing. Service call was $60 which I thought was fair. They showed up the next morning and evaluated the repair. The tech went to the truck for tablet and pricing for an estimate of $800 and non members would be $900. They only needed connections to connect the copper pipes to the valve every thing else was supplied and I already had the hole in the wall cut out. After complaining to the office they subtracted $200. The technicians were polite and courteous and this is not about them. This is about Ragsdale and there pricing. How is $800-$200 justified good service for one hour of service and living less than 10 miles from there shop??? I would not recommend them.
  

  Ragsdale Heating, Air & Plumbing

  Date: 03/18/2025

  Thank you for your feedback. We understand your concerns regarding the pricing for the shower valve installation. Here are a few points to consider:
  Our pricing includes not just the labor for the installation but also the expertise and experience of our certified technicians. This ensures the job is done correctly and safely.
  We use high-quality materials and parts to ensure the longevity and reliability of the repair. This often means higher upfront costs but saves you money in the long run by preventing future issues.
  Membership Benefits: We provided a $200 discount after your feedback, which shows our commitment to customer satisfaction. The pricing also reflects the operational costs of running a reliable service, including transportation, equipment, and administrative support. Our services come with a warranty, providing you with peace of mind and assurance that any issues will be promptly addressed.
  We hope this clarifies the reasoning behind our pricing. We value your business and strive to provide the best service possible.

• Review fromGerald L

  Date: 03/10/2025

  5 stars
  The young man who came was very efficient and courteous.

• Review fromPaul M

  Date: 03/10/2025

  5 stars
  The technician identified the problem. He gave me a quote and said it would probably take at least a week for the parts to be delivered.. 2 business days later he is back installing the parts. The tech said it would take about 3 hours to do the job. About 2 1/2 hours later he was done. I have been a long time customer and I will continue to be a ********************** customer.

• Review fromGreg W

  Date: 03/09/2025

  5 stars
  Ive been a member of the Ragsdale (*************** area) family for several years now, approximately twenty years plus.. I have always received excellent service. However, my most recent service stands out a little more, because I actually had the opportunity to observe the technician (Edger), as he went about the job of replacing/installing outdoor lights on my house. This guy was awesome! Professionally patient, answered every dumb question I asked with courtesy and respect, and even during the hands-on, stopped to explain the reasons behind the configurations to maximize effectiveness in the coverage areas. Edger, was that guy! Ill call him, The Goat in his field. I certainly see Ragsdale as my ******* name is **** *. Thank you Ragsdale for continued outstanding service

• Review fromNipa P

  Date: 01/23/2025

  1 star
  We have been having issues with our old tankless water heater. Ragsdale was called to assist with the problem. Instead of replacing a small part, Ragsdale suggested installing a new water heater and took our old one with them. When we asked for the old water heater to be returned the next day, they said they could not return it. After the new tankless water heater was installed, we began having issues with cold water in the middle of showers, starting from the year ( within in couple of month ) it was installed. Every time the weather turns cold, we experience cold water problems in the house. Our kids will get in the shower, and suddenly, they will be hit with cold water.We have been calling them for a year since the installation, asking them to fix the issue. They send plumbers who do something, but the issue keeps recurring. This has been ongoing, and after spending more than $6,000 on the new heater, we are still dealing with faulty plumbing or a faulty heater. The issue has not been resolved *******, in cold weather, my elderly father, kids, and we are all dealing with cold water. We have to heat water on the stove and take showers with a bucket, despite spending money on a new heater. Weve been complaining to Ragsdale, but they still havent been able to fix the issue. We feel cheated by the product and the faulty system. At this point, either they need to refund our money or resolve the issue as soon as *********** brings me to tears when my kids screaming the shower when they start getting cold water in middle of the shower , when we have meetings, interviews, or conferences and have to go without a shower or warm up water on the stove.This need to resolved and we need assistance I would like to give them Zero star , one is the lowest I can give

• Review fromJohn G

  Date: 09/06/2024

  5 stars
  I recently had an issue with the installation of my new HVAC unit. *****, your truly world-class Customer Relations Manager stepped in and came to the rescue. Between her, and ***, your amazing HVAC technician, they are a true demonstration of exactly why I will be a lifetime customer of **********************. *** came to my home in the middle of the night and immediately diagnosed the multiple issues, stopped the leak, and brought ***** into the loop immediately the next morning. ***** quickly dispatched Quality Restoration to repair the damage throughout my home, and provided what I consider to be an exceptional level of customer service from start to finish. It is associates like ***** and *** that every CEO wants on their team. I know that I would hire individuals like these two in a split second based on their desire to always do what is right for the customer. In today's world, this is a lost art, and I am so thrilled to be a customer of **********************. ***** went above and beyond in every single aspect of the handling of this matter, and that does not go unnoticed in my book. To me, she is a rockstar and I truly hope Ragsdale can recognize both her and *** for their extraordinary service that they provided to my family during this matter! I will be a customer of ********************** for Life as a result of this experience! Thank you *****!