Online Shopping
Patriot DepotThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Online Shopping.
Complaints
This profile includes complaints for Patriot Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 25 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/09/2025
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not receive an item as indicated on shipping invoice, a real scam. Company will not respond to 8 attempted e-mails and have no working phone mumberInitial Complaint
Date:05/13/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 04/01/25 in the amount of $28.23. My credit card was charged on 04/02/25. I have not received my merchandise. I emailed the company 5 times asking when my merchandise will be shipped. I have not received a reply. The phone numbers do not work.Initial Complaint
Date:01/30/2025
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered with company on November 29th, paid for the product and never received it. I emailed 3 times and called. The phone number is not working. Today, I received another email from them promoting their other products. I emailed them inquiring about my purchase. It was a different email so I thought I was getting somewhere. Not so fast! I got a bounce back email. This site is a scam! Playing on peoples good nature. This is the first time I have ordered online and not received a product from a merchant. The Public should not be duped. Please help me. **** ** ******* ************Initial Complaint
Date:01/01/2025
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered an item (***** trash truck) was processed and paid for but not sent. The website says unfulfilled . The email provided comes back as non existent, the phone number provided has been disconnected and when I reply to an ad sent to me (even as recent as today) it bounces back as undeliverable. I would like the item (it will need to be redirected as family member to receive it has returned home). If not that a refund.Initial Complaint
Date:12/20/2024
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Patriot Depot on Nov. 29, 2024 and was charged on the same day. I was given no tracking number, yet on my account it keep saying my order was unfulfilled. Not sure what that meant other than I hadn't received it yet. I emailed the *************************************** about 5 to 7 business days to see if they were able to see if my order was on it's way. After many attempts to get a response from customer service and three weeks later, I have come to the conclusion that Patriot Depot has become a scam company!! I have ordered from this company in 2020 & 2023 and I received the product from them both times. This time there is no phone number to call, no human to interact. No response via email, no merchandise delivered. It's been THREE WEEKS and I haven't heard a thing from the company. This make me so sad/mad! They send me emails all the time asking for business! They claim to be a conservative company with values and principles. I think I may have been scammed. Absolutely no word from Patriot Depot, yet they continue to seem like they are in business. They must be stopped! Help!!Initial Complaint
Date:12/05/2024
Type:Order IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered something on Nov 8 and I am still waiting for shipping confirmation. I would like my order sent or a refund please to my card please.Initial Complaint
Date:10/07/2024
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a shower curtain they took my money never gave me a tracking number or shipping date. Will not answer my emails. I've sent 4 or 5 emails to no avail. The order was placed days before the hurricane hit.Initial Complaint
Date:09/14/2024
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order they instantly to the money out of my account never received my order they will not respond to emails the phone number is disconnected still try to get a hold of them with no success they are still promoting their product and website and I think this is a scam!!!Initial Complaint
Date:09/14/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 20th 2024 we ordered 4 t-shirts from Patriot Depot and spent $95.49. We haven't heard from them. I sent them 3 emails and I am not getting any response. My last email that I sent them, I mentioned that if i don't hear back that i will be contacting the Better Business Bureau. I gave them 2 days and not a word so that's why I am contacting you. We would like our shirts and if not our money back. There is no phone number on their web site to call. Email is the only wayInitial Complaint
Date:09/10/2024
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two t shirts from this company on August 17, 2024 and still havent received them. I dont mind waiting for the shirts but I cant even get the company to respond to me. I want the shirts but if I cant get them Id like a refund.
Patriot Depot is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.