We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Stair Treads

Dean Stair Treads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stair Treads.

This business has 1 alert

Complaints

This profile includes complaints for Dean Stair Treads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dean Stair Treads, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 102 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an order with Dean stair treads on April 17, 2023 for $600 worth of stair treads. To date we have received nothing. After three weeks and many times subsequent to that we have left phone messages and email messages and received almost nothing in reply, on one or two occasions, we received a note saying that they were in back order. Recently we have received no replies to anything we have sent to them. We are seeking a refund of our money.

      Customer Answer

      Date: 09/25/2023

      Have you heard from the company? Yes or No

      No


      Are you satisfied with the company's efforts to resolve this matter? Yes or No

      No

      If not, please explain.
      They refuse to communicate with us despite repeated e-mails and phone messages.  They owe us $600.00 that was paid in April.

    • Initial Complaint

      Date:09/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered stair treads in July, received immediate confirmation. Heard nothing since, after repeated email inquiries. It's September now.

    • Initial Complaint

      Date:09/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 15 stair treads on June 28, 2023. I paid $379.00+ for the product.

      After receiving no product for a month I began contacting the company early August.

      I have called and emailed a number of times.

      There is never a response. I
      have filed a claim through ****** for a full refund.

    • Initial Complaint

      Date:08/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered strair treads on 14 April 2023 for $735 from Dean Stair Treads. I inquired about the status in June 2023 and was told it would ship soon. With no product received I inquired in August 2023 and was told it was on back order. I requested to cancel the order and obtain a refund but have not heard back from them since acknowledging they would cancel the order.

    • Initial Complaint

      Date:08/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for stair treads on 4/20/23. Emailed repeatedly (in order to have an email trail) and every time was told that it was a supply chain issue. On 8/2/23, I asked them to cancel the order and provide a refund. They acknowledged that they would cancel the order but did not provide a status of the refund. Emailed again requesting an update on the status of the refund. Still no response.

    • Initial Complaint

      Date:08/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid in full ($425) for a carpet runner on December 5, 2022. I have yet to receive the product ordered. After multiple attempts to call leaving voicemails, and emails I was informed that the material is on back order. After following up several times it was suggested via email that I pick a different material. Those I was told are also on back order. At the 6 month mark I called and emailed on 6/13/23 about the status of the original order and have not received a response for over 2 months. I requested the method for getting a refund on the purchase and continue to get no response by phone or email. We have purchased and received other items from this company to our satisfaction but have been very frustrated by the lack of any information or response for over 2 months and not receiving the product we ordered and paid for over 8 months. Their website is still active and appears they are still in business but we have been left wondering if they are still in business or not.

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed through website for two sets of carpet stair treads for $623.98 on June 11th.
      Similar experience to other complaints.
      Contacted seller via email for shipping update on 6/21, 7/2, 7/3 and was told shipping soon. Message was verbatim "I expect your order to ship soon. I do apologize for the delay. Please keep in mind that each item is custom made to order. You will receive an email with your tracking number when your order ships. Please let us know if we can be of any further assistance."
      Contacted seller via phone on 7/26 and woman told me some material had been backordered and she would contact me back with a shipping update. No response. Contacted seller by phone on 8/1 and left message asking for update. No response.
      Checked BBB website and saw similar complaints from June. I would like a full refund of $623.98 due to non-delivery after nearly two months. ****** case also opened/reported 8/1.

      Customer Answer

      Date: 08/02/2023

      Hi I wanted to report that I was notified today that I will be receiving a full refund through the ****** case I opened against this company. No explanation was shared.
      I am satisfied with this outcome and can close this BBB complaint.

      Thanks,
      ********

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and paid in pull ($468.00 USD via ******) a set of 12 stair treads from Dean Stair Treads on Nov 22, 2022. Waited for over 2 months and was repeatedly told that the production of the order had been delayed due to material supply chain issues. Was later advised by the customer support to switch to a different style stair treads whose materials they have in stock. Accepted their advice and chose a different style stair treads on Feb 2, 2023. Then waited for another 4+ months with no delivery of the order but repeated responses with production delay and expected to ship in nest 2-3 weeks. On Jun 16, 2023, the customer support offered a cancellation and full refund of the order if I no longer want to wait. I accepted the suggestion and they said they would cancel the order and initiate a refund. I checked few days later for the status of the refund and they replied on Jun 20 that the refund should take 5-7 days. That was the very last time I heard from them. They refund never came and all attempts to communicate with them had since been ignored.
      Please noted that the company has a *************8 number that never works. The only contact avenue is via ************************ or ******************************.
      Please let me know if there is any way I can get my order fulfilled or refunded. Thanks!

    • Initial Complaint

      Date:07/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on 5/13 and the charge was made to ****** Credit that same day. Having not received the product by 6/5, I emailed customer service and was told the order would “ship soon.” No communication was sent after that email regarding an estimated shipping date. On 7/10 I sent another email asking for cancellation of the order and for a full refund of my initial payment. No response. On 7/25 I left a voicemail asking again for an order cancellation and refund. I also let them know I would be filing a BBB complaint if I didn’t get a response within 24 hours. I haven’t heard from them by phone or email, and a refund has not been issued.

    • Initial Complaint

      Date:07/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ORDER #***** I ordered custom hunter green stair treads on March 7, 2023. The total cost was $348.72. They said it would take 4-6 weeks for delivery. I never received the treads. After a few emails back and forth, they stopped responding to me and have not returned my calls. I'm asking for a refund from Stair Treads.

    Dean Stair Treads, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.