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Business Profile

Online Retailer

Biocide Labs, LLC

Reviews

Customer Review Ratings

4.78/5 stars

Average of 216 Customer Reviews

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Review Details

  • Review fromTom T

    Date: 09/20/2024

    5 stars
    My home recently flooded. I called **** and he sent a kit with Bio Cide products to sanitize my home. After receiving the package, I called technical support and spoke to *****. He was extremely knowledgeable and helpful. He explained just what I needed to do with each product. He also explained that if I had further questions to please call back. Great customer service!!
  • Review fromKelsey B

    Date: 09/03/2024

    5 stars
    Great experience with working with this company. They are always quick to respond and super helpful with questions.
  • Review fromLinda R

    Date: 09/02/2024

    5 stars
    I did not understand how badly my home could be affected by the negligence of a siding company who allowed a storm to put so much moisture on the base wall before putting new siding on it. Over the last three years I have several medical things build up. I began too realize that mold and mildew may be the cause. The first "mold" removal company I called did testing with crazy results and my plumber and my AC guys said what they asked for was insane. So I searched via "****", and found BioCide or rather they found me. First of all the home swab testing results were very accurate and now I understand why I have had so many medical issues. The mold "bomb" kit similar to Bug bombing worked better than I could have imagined. My sinuses have been improving and some other medical issues seem to be turning around and for the first time I can remember the slats in my large intake vent are so clear that I can see they are made of wood. I never would have guessed that. It is so great to know that my home has been cleared of mold and that my medical issues may also be clearing up. I am very grateful and I thank them. Keep up the GREAT work!!!
  • Review fromCintia E.

    Date: 08/28/2024

    5 stars
    Sales and customer service iare fantastic and so is the product. Very effective in getting rid of viable mold spores
  • Review fromDavid H.

    Date: 08/21/2024

    5 stars
    I used the mold bombs in my home after having a roof leak repair. Wanted to be sure there was no airborne mold after having had allergy symptoms. The sales team was helpful- took 30 canisters to bomb my entire house. Left a pleasant lemon scent that smelled like the home had been freshly cleaned. I ran an air filter for a few weeks afterwards to remove and residual stuff. I like feeling confident Ive solved any issues and have a safe environment for my family.
  • Review fromJamie E

    Date: 08/21/2024

    1 star
    I agree 100% with what everyone else is saying. Every single mold fogger they sent me was faulty. This is a total scam. I emailed customer service and I have not heard back. I want a full refund, but I'm not going to get it be because of their return policy, which I didn't know about until AFTER the purchase. Don't buy thus product!!
  • Review fromMary

    Date: 08/20/2024

    5 stars
    Great company! Very supportive staff. Good product and easy to use. The staff talked me through every step and that was helpful.
  • Review fromDarla Tally and

    Date: 08/19/2024

    5 stars
    We are so thankfull to the people at Biocide we had a bad mold issue due to water pipe leaks under our home and we have had success with the biocide products they sent us. Thankyou!
  • Review fromSteve B

    Date: 08/09/2024

    1 star
    We purchased a mold digger and 1 quart of biocide 100 for cleanup in 400 sq ft rv. Received a call from there sales and they said that would not be enough. We explained that this was a 1 time use only, they said we needed a case of 6 diggers and a case of the cleanup not knowing they would send 4 gallons of the cleaner which is enough to use for a year. Called and requested a refund but said they wont because its now contaminated. Well it was never in the rv but they refuse to refund. What about customer satisfaction and being deceptive about the amount needed to clean up 1 time use
  • Review fromMary

    Date: 08/08/2024

    5 stars
    ****** was Very helpful. He was able to answer all my questions and instruct me clearly and thoroughly on how to use the products. I really appreciated all this help. He is excellent at customer service!

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