We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Biocide Labs, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.78

Average of 214 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Sabra T.

    Date: 06/09/2025

    Ive had a very good experience with Biocide so far. I bought their crawlspace mold remediation system. Im doing the work myself but they have given great remote support as I go through the steps.

  • Heather F.

    Date: 06/06/2025

    Biocide Labs is a very professional company that truly cares for their clients. They walked me step by step through the process setting my mind at ease. And every time I've had questions or concerns they got back to me in a timely manner. Dealing with mold has been very scary but they have been very helpful along the way.

  • Laurie

    Date: 06/06/2025

    Very helpful and easy to work with. Very patient with all my questions. They explained everything thoroughly.

  • Chris W.

    Date: 06/03/2025

    I was very satisfied with the products and services provided by this company and its service team. I had many questions regarding applications and proper use of their products. Someone always answered the phone every time I called and everyone was extremely helpful in explaining things. My project turned out great and the mold fogged and cleaner definitely helped

  • Arthur

    Date: 06/03/2025

    The digger I ordered worked out well got rid of mold inside my air handler I had a friend do it he had exoereucnce and was lisensed thank you

  • Ms. Kight

    Date: 05/28/2025

    Product smelled good! Excellent personalized customer service from ****** who explained in detail how to use the product. Ill be back! Thanks!

  • Scott

    Date: 05/23/2025

    Great company, every time we call they are all very helpful!!

  • Russell

    Date: 05/23/2025

    ****** helped me step by step with the process. Couldnt have done it without him.

  • Anthony K

    Date: 05/21/2025

    I have never left a negative review because thats just not me but in this case I have to say these products did not work for me at all. I had my 6 year old cabin tested for mold and it had a very high content of asperrillus penicillium mold in my cabin The count was 4200. I spoke with ****** and he told me their products would kill this type mold and make my house smell fresh so I was on board!I asked him how much and he said $2046 The mistake I made is not asking questions what this entailed In the heat of the moment wanting to rid of this mold issue I was on board. I followed instructions as they told me to do The first 24 hrs I felt like it just might be working but it went right back to what I was experiencing and now 45 days later Im still struggling healthwise! Im so disappointed because it didnt make any difference at all They refuse to take back any unopened containers which was overkill I asked for maybe $200 in credit and Ive been denied They will talk to you about your issues but they wont make a decision or make any concessions I held off giving them an opportunity to settle with me on a minor credit but I got no answers I would advise you to ask more questions than I did and read their company policy on credits or returns before placing an order Maybe this stuff works good for black mold but not the type I have in my home

  • Niki N.

    Date: 05/20/2025

    My experience has been miserable. I am now stuck with a $600+ air scrubber/purifier, a huge box of replacement filters that do not fit the purifier, and four, one-gallon plastic containers of a toxic "cleaning" chemical that has a horrible odor and which I would never use. I was sent these items from *******, so no I have no place to return the items locally. I did NOT request these items. The air quality testing company I used automatically gave my information to Biocide Labs. A Mr ****** from Biocide Labs told me this was the air scrubber I needed to remove VOCs from the air in my newly built home. I was told to run it for 60 days, but I found out later that I had only SEVEN days to return the products my expense to . . . where? No address was provided. I called Mr. ****** several times. The machine is clearly meant for industrial, not residential use, the filters don't fit, and the chemicals are pure poison. Mr. ****** finally admitted that the air purifier would not do anything but remove dust. I was clearly scammed by Biocide Labs and by ***************** who has direct ties to Biocide Labs. ***** on them for taking advantage of me when I found myself in an untenable situation. Shame on me for trusting these *************, don't walk, from doing business with Biocide Labs. If I could give less than one star, I would. The last call I made to Mr. ****** was never returned. He had said he'd "consult with his team" and call me back the following Monday. No one called.

Biocide Labs, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.